The Prince Hakone Lake Ashinoko

Hotels
•
Prince Hotels & Resorts
8.7 (1335 reviews)
Motohakone 144 , Hakone , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Clean and spacious rooms
Cons:
Cleaning issues
Remote location
Limited vegetarian options

Categories

Cleanliness
7.91
Some reviews mentioned cleaning issues; therefore, a lower score.
Service
9.38
Several reviews praised the staff for their friendliness and professionalism.
Location
8.42
Location was decent and appreciated but noted as remote.
Room Quality
8.87
Rooms were described as clean and spacious, though a bit dated.
Amenities
8.9
Amenities generally well-reviewed, though some guests noted missing features.
Value for Money
8.36
Good experiences overall, but varying opinions on specific offerings' worth.
Food and Beverage
8.41
Food quality rated highly, but some mention of limited vegetarian options.
Overall Experience
9.38
Guests generally expressed satisfaction and happiness with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:15

Property Description

Luxurious Lakefront Retreat

Breathtaking Views: Indulge in hot-spring baths overlooking Lake Ashinoko and gardens with stunning Mount Fuji vistas.

Pampering Amenities: Relax at Spa La Paix with a variety of massages and beauty treatments, or unwind in spacious rooms equipped with a minibar, flat-screen TV, and private bathtub.

Convenient Location: Enjoy free WiFi property-wide and a free shuttle bus to explore nearby attractions like Hakone Shrine and Owakudani Ravine.

Experience the epitome of relaxation and luxury at Prince Hakone Hotel Lake Ashinoko. Book your stay today and create unforgettable memories.

Important information:

Free shuttle service from JR Odawara Station's West Exit is available with advance reservation.
Departure time: 11:45, 14:00 and 16:15.
The free shuttle is available from the hotel to JR Odawara Station at: 10:30, 13:00 and 15:15.

If you wish to use the shuttle service, please make your online reservation through the hotel's official website by 12:00 noon, two days prior to your departure date.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests who are heavily intoxicated are also not permitted.Guests must check in by 18:30 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1335 reviews
Cleanliness: 7.91
Service: 9.38
Location: 8.42
Room Quality: 8.87
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 9.38
T
Tara • family_with_children • au
10
2026-03-28 • via Nuitee
T
TZU FEN • extended_group • tw
10
Pros:

湖邊景色真是美麗

2026-03-28 • via Nuitee
C
Carlos D • couple • ar
9
Pros:

Fantásticas vistas!

2026-03-27 • via Nuitee
J
Junoggi • family_with_children • jp
8
2026-03-27 • via Nuitee
T
Thom • couple • us
8
The hotel is gorgeous and the staff is very nice.
Pros:

Hakone and the surrounding area is really pretty. The hotel is gorgeous and our rooms were well kept. The staff here were very nice and helpful and the hot springs and spa were a highlight. It was cool having access to the local area around it.

Cons:

Here is the real kicker to me. All the shops and restaurants around the hotel all close at 4pm. To me this made the evening dining options very limited and just in general what do you do at night after 4pm. We just did the buffet restaurant and it was kind of overpriced for what it was. Even going into town to Motohakone there weren't a lot of options for restaurants there. It's just kind of weird to me for a tourist spot like this to shut down so early.

2026-03-25 • via Nuitee
J
Jimmy • couple • fr
10
Pros:

Incroyable

Cons:

On est juste un peu trop isolé mais c’est ce que je recherchais en venant ici

2026-03-25 • via Nuitee
P
Pradeep • extended_group • gb
9
Pros:

Excellent location and a view of Mt Fuji from the property

Cons:

Not much access to food apart from hotel restaurants which were expensive

2026-03-24 • via Nuitee
C
Chris • couple • de
6
2026-03-20 • via Nuitee
M
McElwain • family_with_children • au
10
A beautiful hotel in fabulous location
Pros:

The hotel and location was amazing, being on the shore of Lake Ashinoko, we had beautiful views over the lake and could see the Pirate Ships sailing by. We could also see Mount Fuji when it was clear.
The hotel was huge and a little confusing but beautiful.
It was right next to the cable car entrance, a small shopping area and an aquarium.
We used the indoor and outdoor Onsen and gave them both a 10 out 10.
The shuttle bus was very handy as was the bus to and from the train at Odawara.
Highly recommend.

Cons:

As the Hotel was not close to any towns we were restricted to the restaurants in the hotel for dinner which were very expense, which was disappointing.
We had to use the room service menu for dinner as the restaurants in the nearby town of Motohakone closed quite early.

2026-03-20 • via Nuitee
O
ORI ANTOINE • couple • il
9
Pros:

Everything was great
Crazy location on the lake, beautiful and calm
Nice staff and eveything was comfortable coming with a car
We felt alone as the hotel is big and quiet and it felt cozy and comforting after long days

Cons:

Shower had a bit of an old smell, didn’t bother us too much

2026-03-20 • via Nuitee
V
Vandormael • solo_traveller • be
9
Heerlijk rust momentje na drukte van Japanse steden.
Pros:

Mooie ligging aan het meer en de kabelbaan. Shuttlebus naar Hakone shrine en station van Adawaro. Super vriendelijk personeel. Zeer aangename onsen.

2026-03-17 • via Nuitee
K
Karen • family_with_children • gb
4
Disappointed
Cons:

Very disappointed it was not conveniently located in the middle of no where. Transport links were limited. The hotel appeared tired. The restaurant was expensive.

2026-03-16 • via Nuitee
山岡 • family_with_children • jp
7
Pros:

静か。卓球が良い時間つぶし。露天風呂が大きくゆったりどきる

Cons:

部屋の温度調節が難しい

2026-03-15 • via Nuitee
H
HSINYU • extended_group • tw
8
Pros:

服務人員超級親切
因為太晚到沒有太多時間逛
早餐很豐富

2026-03-14 • via Nuitee
X
XAVIER • family_with_children • ec
10
Un hotel que tiene todo!
Pros:

Espectacular servicio , las instalaciones , todo

Cons:

La panaderia del hotel abre muy tarde

2026-03-13 • via Nuitee
P
Peter • couple • ch
10
2026-03-13 • via Nuitee
N
NICAUDIE • couple • fr
9
Parfait
Pros:

Chambre spacieuse. Vue du mont Fuji depuis le jardin. Onsen magnifique. Restaurant d’un bon niveau.

Cons:

RAS

2026-03-13 • via Nuitee
T
Thomas • solo_traveller • de
10
Zwei unvergessliche Tage in wunderbarer Natur
Pros:

Traumhafte Lage am Ashi-See; Zimmer mit Seeblick und direktem Zugang zu den Onsen; sehr freundliches Personal

Cons:

Am Abend hat das Buffet-Restaurant plötzlich zum Preis noch Servicegebühr und Steuern in Rechnung gestellt

2026-03-13 • via Nuitee
C
Christopher • couple • jp
9
A perfect place for a weekend away.
Pros:

Had a delicious dinner at the on site French restaurant, Le Trianon. The wait staff were very friendly and accommodating. Beautiful, well appointed room with comfortable beds and stunning views.

2026-03-12 • via Nuitee
J
Jennifer • extended_group • sg
10
Unforgettable stay
Pros:

Peaceful lake view, friendly staff, spacious room

Cons:

Nothing

2026-03-12 • via Nuitee