The Prince Hakone Lake Ashinoko

Hotels
•
Prince Hotels & Resorts
8.7 (1335 reviews)
Motohakone 144 , Hakone , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Clean and spacious rooms
Cons:
Cleaning issues
Remote location
Limited vegetarian options

Categories

Cleanliness
7.91
Some reviews mentioned cleaning issues; therefore, a lower score.
Service
9.38
Several reviews praised the staff for their friendliness and professionalism.
Location
8.42
Location was decent and appreciated but noted as remote.
Room Quality
8.87
Rooms were described as clean and spacious, though a bit dated.
Amenities
8.9
Amenities generally well-reviewed, though some guests noted missing features.
Value for Money
8.36
Good experiences overall, but varying opinions on specific offerings' worth.
Food and Beverage
8.41
Food quality rated highly, but some mention of limited vegetarian options.
Overall Experience
9.38
Guests generally expressed satisfaction and happiness with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:15

Property Description

Luxurious Lakefront Retreat

Breathtaking Views: Indulge in hot-spring baths overlooking Lake Ashinoko and gardens with stunning Mount Fuji vistas.

Pampering Amenities: Relax at Spa La Paix with a variety of massages and beauty treatments, or unwind in spacious rooms equipped with a minibar, flat-screen TV, and private bathtub.

Convenient Location: Enjoy free WiFi property-wide and a free shuttle bus to explore nearby attractions like Hakone Shrine and Owakudani Ravine.

Experience the epitome of relaxation and luxury at Prince Hakone Hotel Lake Ashinoko. Book your stay today and create unforgettable memories.

Important information:

Free shuttle service from JR Odawara Station's West Exit is available with advance reservation.
Departure time: 11:45, 14:00 and 16:15.
The free shuttle is available from the hotel to JR Odawara Station at: 10:30, 13:00 and 15:15.

If you wish to use the shuttle service, please make your online reservation through the hotel's official website by 12:00 noon, two days prior to your departure date.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests who are heavily intoxicated are also not permitted.Guests must check in by 18:30 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1335 reviews
Cleanliness: 7.91
Service: 9.38
Location: 8.42
Room Quality: 8.87
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 9.38
M
Martina • couple • de
8
Pros:

Lage

Cons:

Das japanische Restaurant

2026-04-18 • via Nuitee
F
Fabrice • couple • fr
9
Pros:

La vue sur le lac
Le dîner
Le onsen

Cons:

Pas de taxi depuis l’hôtel, qui est très isolé et mal desservi

2026-04-18 • via Nuitee
M
Maryam • couple • us
10
Pros:

Clean and friendly

2026-04-17 • via Nuitee
D
Diana • family_with_children • ch
10
Highly recommended
Pros:

Superb hotel, very good facilities, breakfast and dinner in “Lakeside” were both excellent (considering we have 1 vegetarian that struggled with food everywhere in Japan). Staff were very nice and prepared something very good for her

Cons:

I’s quiet and far from everything (we liked this). We wanted to stay longer 🙏🏼

2026-04-17 • via Nuitee
R
Ram • solo_traveller • il
10
2026-04-17 • via Nuitee
E
Evgeny • family_with_children • ch
8
Pros:

Location

Cons:

Unable to go to the Japanese restaurant: it was fully booked. Rooms are a bit outdated, need refreshments

2026-04-16 • via Nuitee
T
Tony • solo_traveller • gb
4
Could be better
Pros:

Great setting. Onsen very good. Courtesy and shuttle buses good and efficient. Individual attention from staff excellent.

Cons:

Meals overpriced. Decor dated. Worn carpets. No free milk, tea or coffee in the room. Meals repetitive and overpriced. Keep your receipts, as front desk tried to charge us twice for breakfast, which we eventually got overturned when we returned to bin and found receipt in bin.
Generally, could be a great hotel, but overall management seems lacking.

2026-04-15 • via Nuitee
E
Eduardo • extended_group • us
8
2026-04-15 • via Nuitee
H
Hugo • extended_group • br
9
Pros:

Localizado perto de um dos teleféricos e de um dos pontos de partida do catamarã (não foi clássico barco pirata). Tem onsen.

Cons:

A organização dos quartos é um pouco complicada para os idosos entenderem e também faz as pessoas andarem bastante, o que não foi legal para os meus pais idosos.
A ida para o onsen também passa por uma parte aberta, o que esfria o corpo.

2026-04-14 • via Nuitee
V
Vincent • solo_traveller • ch
10
Pros:

La literie est excellente. Les onsen très agréable, avec bassin extérieur et sauna. La chambre était spacieuse, avec une magnifique vue sur le lac. Table de ping pong qui ajoutent du plaisir.

Cons:

Le prix des repas et la difficulté à trouver des alternatives à l'hotel pour les repas.

2026-04-14 • via Nuitee
F
Francesco • extended_group • it
8
2026-04-13 • via Nuitee
W
Walter • couple • de
8
Nicht mehr ganz taufrisches, sehr großes Hotel mit schöner Lage direkt am See.
Pros:

Einerseits die Lage direkt am See war sehr gut. Auch der große kostenlose Parkplatz (wir hatten ein Auto) fanden wir sehr positiv.

Cons:

Das Personal sprach teilweise nicht wirklich gut englisch. Das Essen war Ok aber für das geleistete etwas zu teuer. Es ist eine sehr große Anlage mit weiten Wegen, wo man sich auch gut verlaufen kann, nicht mehr ganz taufrisch. Die nächste Ortschaft ist einige Kilometer entfernt.

2026-04-13 • via Nuitee
L
Lakhwinder • family_with_children • gb
8
Beautiful hotel with fantastic staff
Pros:

Beautiful hotel, not as dated as people suggest. It was thematic, next to the lake and as it was very foggy, gave a wonderful mystical vibe to our stay.

Cons:

The location was really awkward for visiting the Hakone loop. Easy to get there, more difficult to get back! And taxis when the weather is poor, not easy to arrange.
Also the buffet dinner was nice but expensive compared to other Japan restaurants.

2026-04-11 • via Nuitee
V
Veronica • solo_traveller • us
10
Great location, nature setting was very calming.
Pros:

The lake setting . Large comfortable rooms either a few free amenities. Dinner Buffet was very good .

Cons:

I would have like more options for the food in the. Breakfast buffet

2026-04-10 • via Nuitee
• family_with_children • ch
7
2026-04-10 • via Nuitee
D
Deborah • family_with_children • gb
10
2026-04-09 • via Nuitee
A
Annaick • family_with_children • ch
8
1 night in Hakone
Pros:

Great view
Convenient location at the base of the cable car. Boat stop as well. With small shops, restaurants ( only lunch), small aquarium and zoo. Nice walks around
Nice onsen ( no tatoos )
Very nice staff
Convenient bus to and from Odawara station

Cons:

You’re basically forced to eat there in the evening ( unless you have a car ). 3 restaurants- very expensive ( french, japanese or buffet ) - we took the buffet - feels like an all-inclusive buffet for tourists
Ok for 1 night

2026-04-09 • via Nuitee
E
E8710TDjohny • Family
2
Independent travellers - avoid this hotel.
Pros:

General: We arrived in early April. The weather on the first day was fine but the second day it was cloudy and rained a lot of the day so if your time is short and you want to see Mt Fuji you may well be disappointed. Also on the second day the weather closed the "Pirate Ship" and ropeways so you may be left with little to do.

Hotel: Nice sized room and generally clean but the room was looking old - carpet stained and ripped in places. Also our balcony overlooked the refuse collection area rather than the advertised "lake view".
On the first night we eat in the buffet which was expensive and generally of poor quality.
On the second night we were told all the restaurants were fully booked (unless we wanted to eat at 5.30pm) and would have order room service. It should be noted that there are no other restaurants within two to three miles of the hotel.

Location of Hotel: probably its weakest point. It was isolated and without a car one has to rely on public transportation which only starts at 10.30am and closes at about 6.00pm BUT even within in these times the service is infrequent and erratic (sometimes running only every two hours).

Conclusion: if you an independent traveller it is probably best to avoid this hotel.

2026-04-07 • via Tripadvisor
M
Miriam • family_with_children • mt
9
2026-04-07 • via Nuitee
I
Irene • solo_traveller • us
10
2026-04-06 • via Nuitee