The Prince Hakone Lake Ashinoko

Hotels
•
Prince Hotels & Resorts
8.7 (1335 reviews)
Motohakone 144 , Hakone , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Clean and spacious rooms
Cons:
Cleaning issues
Remote location
Limited vegetarian options

Categories

Cleanliness
7.91
Some reviews mentioned cleaning issues; therefore, a lower score.
Service
9.38
Several reviews praised the staff for their friendliness and professionalism.
Location
8.42
Location was decent and appreciated but noted as remote.
Room Quality
8.87
Rooms were described as clean and spacious, though a bit dated.
Amenities
8.9
Amenities generally well-reviewed, though some guests noted missing features.
Value for Money
8.36
Good experiences overall, but varying opinions on specific offerings' worth.
Food and Beverage
8.41
Food quality rated highly, but some mention of limited vegetarian options.
Overall Experience
9.38
Guests generally expressed satisfaction and happiness with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:15

Property Description

Luxurious Lakefront Retreat

Breathtaking Views: Indulge in hot-spring baths overlooking Lake Ashinoko and gardens with stunning Mount Fuji vistas.

Pampering Amenities: Relax at Spa La Paix with a variety of massages and beauty treatments, or unwind in spacious rooms equipped with a minibar, flat-screen TV, and private bathtub.

Convenient Location: Enjoy free WiFi property-wide and a free shuttle bus to explore nearby attractions like Hakone Shrine and Owakudani Ravine.

Experience the epitome of relaxation and luxury at Prince Hakone Hotel Lake Ashinoko. Book your stay today and create unforgettable memories.

Important information:

Free shuttle service from JR Odawara Station's West Exit is available with advance reservation.
Departure time: 11:45, 14:00 and 16:15.
The free shuttle is available from the hotel to JR Odawara Station at: 10:30, 13:00 and 15:15.

If you wish to use the shuttle service, please make your online reservation through the hotel's official website by 12:00 noon, two days prior to your departure date.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests who are heavily intoxicated are also not permitted.Guests must check in by 18:30 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1335 reviews
Cleanliness: 7.91
Service: 9.38
Location: 8.42
Room Quality: 8.87
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 9.38
R
Rakjit • couple • th
10
2026-02-13 • via Nuitee
亀井 • couple • jp
10
最高でした。これは私たちの問題ですね
Pros:

キレイでゴウジャスで静かでした。

Cons:

あまりありませんが、強いて言うならば、食事が限られていたことです。夕食は外に食べに行こうと思っていましたが、16時には終わっていて、ホテルの食事は私たちには少しエクスペンシブルでした。もっとお金貯めてまた行きます

2026-02-12 • via Nuitee
T
tomofumi • couple • jp
8
2026-02-12 • via Nuitee
T
Tracey • couple • au
8
Stunning old world charm
Pros:

The location is exquisite, isolated and tranquil. Such a beautiful setting

Cons:

We arrived in a snowstorm and were isolated there. Entire area was closed down due to weather (obviously not hotel’s fault) but the Hotel didn’t offer much assistance as what activities we could do. Only meal options are very expensive.
Website is really tedious to navigate and deal with individual hotel issues

2026-02-11 • via Nuitee
Y
Yash • family_with_children • in
10
2026-01-31 • via Nuitee
T
Toyoko • solo_traveller • jp
10
快適
Pros:

雰囲気

Cons:

特になし

2026-01-31 • via Nuitee
S
siroyagi • solo_traveller • jp
9
ゆっくりのんびり
Pros:

トリアノンでの朝食がとても美味しくよかった。ゆっくり食べられた。

Cons:

特になし

2026-01-30 • via Nuitee
R
Ray • couple • au
10
Great stay, may visit and come back again
Pros:

Onsen was great, the Japanese restaurant slightly not fit my expectation. The room is comfy and spacious.

Cons:

The restaurant is pricy but didn't match it's price.

2026-01-26 • via Nuitee
S
shanyun Chi • family_with_children • tw
9
2026-01-23 • via Nuitee
M
Max • couple • au
5
2026-01-21 • via Nuitee
W
WING CHUN • couple • hk
10
2026-01-20 • via Nuitee
Y
Yujiro • couple • jp
10
2026-01-20 • via Nuitee
R
Richard • couple • us
9
2026-01-20 • via Nuitee
D
David • couple • sg
9
Wonderful, Excellent.
Pros:

The staff who showed us to the room(at 9pm) was very patient and respectful. The coach driver who fetched us from Lawson was very professional; we felt very safe with his driving. The service staff who make the room in the morning were excellent; after a long day out, we got a room waiting for us. The breakfast we enjoyed fueled us for the day ahead.
We were very happy to part with our hard earned cash.

Cons:

We did not like the short time we planned; next trip will be longer. Hopefully the The Prince can make it irresistible for us to extent our stay longer, maybe for returning visitor.

2026-01-20 • via Nuitee
K
Kiyoko • couple • jp
9
ゆったりとくつろげました
Pros:

朝食が大変美味しいかったです

Cons:

飲んだお茶のティーパックの捨て場所、置き場所がわからなかった。

2026-01-19 • via Nuitee
T
takayuki • couple • jp
5
まあまあ
Pros:

ロケーション

Cons:

お風呂の開放感がもっと欲しかった

2026-01-19 • via Nuitee
K
Kana • extended_group • jp
9
再訪したいです！
Pros:

・スタッフの皆さんがとても親切でした。
・建前は少し古めではありますが、ホテルから芦ノ湖と富士山が見れて良かったです。人も多すぎず、とても素敵な空間でした。
・ディナービュッフェを利用しましたが、ローストビーフが美味しかったです。
・露天風呂は最高でした！

Cons:

お部屋の電気が主電源を切ると、小さいライトなどもつかず、夜真っ暗で寝るか明るいまま寝るかの2択はつらかったです。もう少し細かい設定ができると嬉しいです。
壁が薄いのか、上の階で走ってる足音が聞こえて残念でした。

2026-01-19 • via Nuitee
R
Rie • extended_group • jp
6
ありがとうございました
Pros:

温泉がよかった。

Cons:

売店が朝から営業していたらよかったのに。

2026-01-19 • via Nuitee
T
TOSHIKO • couple • jp
10
また行きたい所です。
Pros:

レイクビューの部屋で静かにのんびり出来た。
コーヒーマシーンもあって美味しく部屋でコーヒーが飲めました。
お風呂の混雑状況が部屋にいてわかるのがありがたい。
手ぶらでお風呂に行けるのがいいしドライヤーもいいの使っててビックリしました！ありがたいです(^^)

Cons:

綺麗だけど古い感じがする。
お風呂までが遠い。
料理が高い。

2026-01-19 • via Nuitee
F
Fabien • family_with_children • jp
9
Pros:

Onsen, grande chambre, vue sur le lac, pdj, calme, gentillesse du personnel

Cons:

Accès un peu compliqué sans voiture, pas de bar après 17:00

2026-01-19 • via Nuitee