Blue Mountain Springs Resort

Hotels
•
Independent
6.6 (95 reviews)
796468 Grey Road 19 , The Blue Mountains , CA
1-705-4811923

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Facilities

Wheelchair accessible
Elevator
Ski-in/ski-out access
Smoke-free property
Free wired internet
Free area shuttle

Review Highlights

Pros:
Excellent location — close to village, mountains, and ski lift
Great views from rooms
Jet tub and pool available
Convenient parking and easy to find
Comfortable bed and generally well-equipped rooms/kitchen
Cons:
Unclean or unchanged bed sheets; cleaning fee not always honored
Broken or malfunctioning fixtures (shower spraying, toilet issues, rangehood/kitchen fan, stuck sink)
Poor host responsiveness; owner demanded e-transfers and accused guest in one case
Dated/loose fixtures and difficult door lock
Nearby restaurant noise late on weekends; limited hot water and no provided coffee pods/towels

Categories

Cleanliness
4
Multiple reviews report unclean bed sheets, failure to honor cleaning (guests found gross/unchanged sheets), broken shower causing water damage, and other maintenance-related cleanliness issues.
Service
4.5
Several guests report poor host responsiveness (no reply about broken shower), and one guest describes the owner demanding e-transfers and wrongly accusing them of damage, indicating weak/problematic service interactions.
Location
9.5
Consistently praised: very close to the village/mountains and ski lift, convenient parking, quiet/safe setting and easy to find; strong location and ski access noted.
Room Quality
7.5
Mixed: positives include good views, comfortable bed and well-equipped rooms; negatives include dated or loose fixtures, difficult door lock, broken toilet/shower in some stays, and a run-down porch/tub edge.
Amenities
8
Has desirable amenities (jet tub, pool, fireplace) and basic kitchen equipment, but some amenities are faulty (fireplace hard to adjust, rangehood/kitchen fan not working, limited hot water) and small conveniences (coffee pods, pool towels) are not provided.
Value for Money
4.5
Several guests felt the property did not represent good value: paid cleaning fees yet found dirty linens, comparisons unfavourable to nearby Airbnbs, and unresolved maintenance lowered perceived value.
Food and Beverage
7
No strong on-site F&B offerings noted; guests mention lack of provided coffee and that a nearby restaurant plays loud music late on weekends, which impacts the F&B/noise experience.
Overall Experience
7.8
Overall mixed sentiment: many reviewers praise the location, views, and some room comforts, but recurring cleanliness, maintenance, and host-communication problems temper the overall stay quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-13 17:00

Property Description

Ski-In/Ski-Out Convenience: Enjoy the luxury of ski-in/ski-out access at this hotel, truly a dream for ski enthusiasts. The outdoor pool and spa tub provide a perfect way to unwind after a day on the slopes.

Dining and Amenities: Indulge in delicious meals at the hotel's restaurant or grab a quick snack at the coffee shop. With complimentary wired internet and an elevator, convenience is key during your stay.

Cozy Guestrooms: Relax in one of the 4 guestrooms, each featuring a fireplace and a flat-screen TV. The private balconies offer stunning views, and the well-equipped kitchens provide all the comforts of home.

Book your stay at Blue Mountain Springs Resort for a perfect blend of comfort and convenience while exploring The Blue Mountains!

Important information:

* The property is professionally cleaned.
* Cashless payment methods are available for all transactions.
* Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: YYZ

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

6.6
Based on 95 reviews
Cleanliness: 4
Service: 4.5
Location: 9.5
Room Quality: 7.5
Amenities: 8
Value for Money: 4.5
Food and Beverage: 7
Overall Experience: 7.8
M
MacNeil • extended_group • ca
8
Pros:

Location to village and Collingwood

Cons:

Some fixtures were dated and loose

2026-04-07 • via Nuitee
E
Evgeniya • couple • ca
10
It was excellent!
Pros:

The jet tub and the view.

Cons:

Hard to adjust the fireplace

2026-03-11 • via Nuitee
C
Chris • couple • ca
1
Disappointed compared to air b&B’s in the same complex.
Pros:

Good location

Cons:

Was not clean. Bed sheets were not clean. Gross wrinkly sheets that clearly were not changed from the last stay. Guests pay 85$ fee for cleaning, but it seems it is not honored.
Toilet is broken.
Room was freezing cold and took forever to warm up. If the operators know a guest is arriving that day it is just common practice in the hospitality industry to turn the heat on . Will not stay there again.

2026-03-05 • via Nuitee
P
Peter • solo_traveller • ca
8
2026-03-04 • via Nuitee
C
Cathy • extended_group • ca
10
Would definitely book here again. Great location away from all the hustle of the Village.
Pros:

Location is about a 20 minute walk to the Village. Quiet and safe and easy to find. Had a pool but didn't have a chance to use it. Parking was convenient. Room was well equipped with all the essentials you need to prep food. Bring your own coffee and extra towels for the pool as these are not provided.

Cons:

Coffee pods would be nice to have in the morning

2026-03-02 • via Nuitee
L
Lisa • couple • ca
10
Just right. And price is right.
Pros:

Location was great. Right on the hill - ski with just a step out the door. Shuttle option is great.

2026-02-28 • via Nuitee
I
Indhumathi • couple • ca
5
Pros:

The view was super.
The bed was super.and the room was clean.

Cons:

The door lock wasn't easy to use. And it was frustrating.

2026-02-11 • via Nuitee
D
Daniel • extended_group • ca
7
2026-01-30 • via Nuitee
D
Denny • family_with_children • ca
7
Cons:

The rangehood is not working. The bathroom sink is stuck.

2026-01-28 • via Nuitee
J
Julia • couple • ca
1
Be prepared to deal with owner demanding etransfers
Pros:

location was close to mountain

Cons:

The owner privately contacted me and accused me of damaging property (towels) that were NOT damaged as they had some discoloration (makeup). I paid cleaning fees for the room to be cleaned, they failed to try to clean them. If you arrive to this property be aware to bring your own towels and that there is a restaurant right beside that plays music late until 11pm on Fridays and Saturdays, which is very loud and heard through the walls.

2026-01-25 • via Nuitee
J
Jennifer • couple • ca
6
A nice room without a working shower.
Pros:

The room was clean and nicely done up

Cons:

The shower was broken and no one responded when we reached out about the issue even after sharing a picture. It was spraying water into a big hole in the wall. We had gone caving and we're dirty and sweaty and the shower was obviously causing damage to the property, so we were obviously a little more than annoyed. The porch was run down and the tub side was loose.

2026-01-19 • via Nuitee
M
Michael • solo_traveller • ca
9
2026-01-19 • via Nuitee
E
ethan • couple • ca
9
Very cosy and scenic
Pros:

I like how close it was to the mountains and a ski lift

Cons:

The kitchen fan wasn’t working properly and there isn’t a lot of hot water to shower with

2026-01-07 • via Nuitee
W
Wendy • couple • ca
10
2025-11-10 • via Nuitee
M
Mohammad • extended_group • ca
10
2025-11-05 • via Nuitee
B
Brady • couple • ca
6
Our stay was enjoyable, was nice place and good location and scenery!
Pros:

Location, and view were good, nice set up.

Cons:

Bathroom not as clean as it should be, hair on the wall, outside front door light didn’t work, couldn’t see where to turn fire place on. Had issues with tv, converter batteries were dead, but did get that fixed and Jeff was very helpful.

2025-10-18 • via Nuitee
A
Ankit • couple • ca
10
Pros:

Really good

Cons:

Everything was good

2025-09-18 • via Nuitee
M
Marcel • couple • ca
5
Below average for the price considering the price, too expensive. Also price of cleaning $85 not revealed at booking.com
Pros:

Location

Cons:

Several items missing: drying rack, extra dish towels, both can openers broken, face cloth

2025-09-07 • via Nuitee
I
Ishrat • couple • ca
8
2025-08-29 • via Nuitee
P
Petiluna -Thibault • family_with_children • ca
7
Cons:

I was thinking it was a 2 bedroom coz my kids are 13 and 11 years old. But everything is good.

2025-08-27 • via Nuitee