The Palms Turks and Caicos

Hotels
9.3 (320 reviews)
16 Princess Drive, Grace Bay , Providenciales , tc

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional, attentive staff (Arlean, Jane, Erlie, etc.)
Beautiful property and beach
Excellent food and breakfast
Spacious, well-maintained rooms
Wide range of activities and amenities
Highly recommended / celebratory stays
Cons:
Some outdated elements noted (lighting/electrical) needing updates
Minor maintenance/update needs reported by one reviewer

Categories

Cleanliness
9.5
Rooms and property described as impeccably maintained and well kept in multiple reviews.
Service
9.9
Outstanding, repeatedly praised staff (Arlean, Jane, Erlie, etc.) noted as warm, attentive, and very helpful — a standout feature of the stay.
Location
9.5
Beautiful beachfront location with breathtaking beach and excellent views mentioned several times.
Room Quality
8
Rooms described as beautiful and spacious but one review called out outdated elements (lighting/electrical), indicating some need for updates.
Amenities
9.2
Wide range of activities, pool and beach access, restaurants and excursion/transportation support noted positively.
Value for Money
9.3
Standard quality for this hotel tier
Food and Beverage
9.4
Food and restaurants repeatedly praised as excellent, with standout breakfasts and top-quality meals.
Overall Experience
9.6
Consistently exceptional stays reported, many guests celebrating special occasions and expressing intent to return; highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:46

Property Description

Luxurious Oceanfront Property

Infinity Pool and Wellness Amenities: Enjoy the breathtaking views from our infinity outdoor swimming pool, stay fit with a gym and personal trainer, and indulge in relaxation at our spa and wellness center.

Elegant Rooms with Modern Features: Our rooms are equipped with a kitchenette, coffee maker, and refrigerator for your convenience. Safety boxes and entertainment options like DVD and CD players are also available.

Culinary Delights and Convenience: Savor Caribbean specialties and organic dishes at our two on-site restaurants. Take advantage of our fitness program while enjoying delicious beverages.

Experience luxury, comfort, and convenience at The Palms. Book now for an unforgettable stay!

Important information:

All reservations must be confirmed with a credit card that matches the name on the reservation. This same credit card must be presented at check-in. If the original card is not available, a new physical credit card with the same name as the reservation holder must be presented at check-in. Once the new card is verified, the deposit charged to the original card will be refunded
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PLS

Location

Property Video

Guest Reviews

9.3
Based on 320 reviews
Cleanliness: 9.5
Service: 9.9
Location: 9.5
Room Quality: 8
Amenities: 9.2
Value for Money: 9.3
Food and Beverage: 9.4
Overall Experience: 9.6
6
616wesh Family
10
Terrific
Pros:

Great experience at the Palms. Erlie was especially helpful and friendly to my family. Thank you for a great stay!

2026-08-08 via Tripadvisor
I
I8994XGjimd Couples
10
Celebrate 🎉 a big birthday 🎂.
Pros:

A truly wonderful experience with a slice of paradise thrown in .
Special kudos to Jane and Marco .
Celebrating a big birthday made the visit extra special . Hats off to management for a consistent top notch visit .

2026-08-06 via Tripadvisor
A
AVilleWanderer Family Asheville, North Carolina
10
Beautiful resort, friendly staff
Pros:

Loving our stay so far. Beautiful property. Arlean at breakfast was kind and welcoming.

2026-08-06 via Tripadvisor
E
erikasI2670AT Family
10
Great Vacation
Pros:

Beautiful resort and top of the line meals and service! The staff was amazing, Arlean, Romeo, Abraham, Sherrie were all great!

2026-08-04 via Tripadvisor
D
deniam2014 Couples Mexico
10
Incredible place to stay
Pros:

Ania was amazing, thanks for giving us your kind attention, we enjoyed the breakfast and the chocomilk! The place is beautiful!

2026-08-04 via Tripadvisor
C
C9865OJstephanief Couples
10
100% recommend
Pros:

Arlean was awesome, she was so sweet and friendly and the service was great. I would definitely recommend!

2026-08-04 via Tripadvisor
N
nassour_izo Family
10
Great Service
Pros:

Arlean was incredible. She was so helpful, kind, and very attentive. Love Arlean!

2026-08-03 via Tripadvisor
L
lorriec496 Family
10
Great trip!
Pros:

Beautiful location, fantastic suites, excellent food. Jane along with all the staff was very friendly and helpful.

2026-08-02 via Tripadvisor
A
ashleysF9372XX Family
10
Awesome experience great staff
Pros:

Great hotel with amazing food and staff. Our waitress Erlie made our experience pleasant and always was friendly and kind. We would definitely come back and enjoyed our stay.

2026-08-02 via Tripadvisor
G
G8738AYheatherb Family
10
We’ll be back!
Pros:

We had an incredible week with our family. The resort is beautiful and the staff is so friendly and attentive. Jane and Arlean were the perfect way to start the day at breakfast.

2026-08-01 via Tripadvisor
D
Daydream30066779419 Family Fort Washington, Maryland
10
Great time at The Palms, Turks & Caicos
Pros:

Our stay at The Palms Turks and Caicos was exceptional from start to finish. The service was outstanding—every staff member was warm, attentive, and genuinely committed to making our stay memorable. The food was excellent, with a great variety and consistently high quality. Our room was beautiful, spacious, and impeccably maintained, and the amenities exceeded our expectations.
We especially enjoyed the wide range of activities and the breathtaking beach, which made every day unforgettable. The level of customer service truly sets this resort apart. We can't wait to return and are already looking forward to our next stay. Highly recommended!

2026-07-31 via Tripadvisor
G
garyaO9971UD Family
4
Not what we expected
Pros:

Hotel is in need of updating
The lighting the electrical access very old.

2026-07-31 via Tripadvisor
C
coreys17 Couples Noblesville, Hamilton County, Indiana
10
Wonderful place with even better people!
Pros:

We had a great week in Turks at The Palms. We met some amazing people at the resort that made the trip even more enjoyable. Jane was our first point of contact at breakfast daily and what a wonderful human being she is. She always had a smile on her face and was interested in our day! Now there is also Carol over at Parallel restaurant. She was a hoot! Very friendly and engaging and we really enjoyed our talks with her and catching her dancing to some of the great music during dinner. The people there are wonderful and make an already great resort even better!

2026-07-30 via Tripadvisor
E
edwardbA5682LX Couples
10
Arlean the Breakfast Queen
Pros:

The resort was wonderful. The restaurants were excellent. We enjoyed Arlean helping us with breakfast. Her service and personality were an excellent start to the day.

2026-07-27 via Tripadvisor
M
macyf534 Family
10
Fantastic!
Pros:

This hotel gave our huge group of families a trip to remember! We had great local recommendations and excursions which we were able to get transportation to and they had something for everyone! Us being a pool and beach forward group this resort provided us the best views and the best place to relax.

2026-07-26 via Tripadvisor
T
tiwannaj2026 Couples
10
The Palm is a beautiful well kept property.
Pros:

Arlean was fantastic. She was courtesy, extremely helpful and polite. Ask for her if you decide to have breakfast at the Garden.

2026-07-26 via Tripadvisor
T
toddtga Family
10
Amazing resort experience
Pros:

Amazing hotel with friendly staff and beautiful amenities. The breakfast garden experience every morning set our day off on a great foot. We loved the pool, especially the Plunge Pool Bar and the opportunity to eat lunch without leaving the water. Both Si Si and Parallel 23 had good food and great atmosphere. We loved the beach - comfortable lounge chairs, effective umbrellas, and the most beautiful water we’ve ever seen. Walk 20 minutes to the left of the resort and you can snorkel from the shore - an amazing experience. Our son loved the kids club, especially Nadine, who was attentive and fun and kept him busy with tons of crafts and games. We couldn’t recommend this hotel more.

2026-07-26 via Tripadvisor
J
jameshE64UG Couples
10
Great times
Pros:

We had a wonderful time!! The beach was incredible and the staff was brilliant!! We especially loved Jane during breakfast services! We highly recommend this place!

2026-07-26 via Tripadvisor
6
632kerric Friends getaway
10
Best experience - highly recommend
Pros:

The service was phenomenal and Jane was the best! She should be the employee of the year for sure! Rooms are lovely with 2 cleaning services per day and the fruity cocktails served right in the ocean. Swim up bar so fun. Every one was so friendly and could not do enough for us!

2026-07-26 via Tripadvisor
6
642kandaced Family
8
Amazing
Pros:

Room was amazing. Very relaxing trip. It was wonderful to see Jane’s smiling face every morning for breakfast. Will definitely be back.

2026-07-24 via Tripadvisor