Hotel Embassy

Hotels
8.5 (1453 reviews)
Via Jacopo Da Diacceto, 8 , Florence , IT
+39 055 219316

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Issues with cleanliness
Room maintenance needed

Categories

Cleanliness
8
Some reviews mentioned issues such as no change of bed sheets and a minor problem with the shower drain.
Service
9
Many positive comments on attentive and friendly staff, including specific mentions of their helpfulness.
Location
9
Commonly praised for its convenient proximity to transportation and local attractions.
Room Quality
8
Mixed feedback, with some stating that renovation may be needed in certain rooms.
Amenities
8.5
Generally received positive feedback; however, some complaints about basic amenities.
Value for Money
8.5
Overall, the experiences suggest a good balance between cost and quality.
Food and Beverage
8.5
Breakfast received high praise; overall quality of food was rated positively.
Overall Experience
8.5
Most guests expressed satisfaction with their stay, highlighting both positive and minor negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:01

Property Description

Central Location and Convenience

Hotel Embassy offers a quiet yet central location just steps away from Santa Maria Train Station in Florence. Enjoy the convenience of being close to key attractions and transportation hubs.

Comfortable and Well-Equipped Rooms

Experience comfort in every room with air conditioning, free Wi-Fi, a minibar, and an LCD TV with satellite channels. The blend of modern amenities with classic touches like wood floors and marble bathrooms creates a cozy atmosphere.

Amenities for a Pleasant Stay

Relax at the hotel's bar, unwind in the outdoor patio area, and take advantage of the 24-hour reception and luggage storage. With private parking available on-site, your stay is made even more convenient.

Book your stay at Hotel Embassy now to enjoy a delightful blend of comfort, convenience, and hospitality in the heart of Florence.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

An extra fee of 100€ will be applied for check outs beyond the regular check-out time.

The charges for parking are as follows:
VAN: 30 per nightPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: FLR

Location

Guest Reviews

8.5
Based on 1453 reviews
Cleanliness: 8
Service: 9
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8.5
J
Juan Carlos • couple • cl
10
UNA SORPRESA
Pros:

DESAYUNO, MUY BUENO Y ABUNDANTE. UBICACION CENTRAL, CERCA DE TODO. PERSONAL MUY AMABLE.
UNA GRAN DESICIÓN HABERLO ELEGIDO

Cons:

TODO FUE MUY BUENO., UNA GRAN EXPERIENCIA

2026-10-30 • via Nuitee
S
SİML • couple • tr
10
Rahat, konforlu bir seyahat deneyimi.
Pros:

Odalar, temizlik mükemmeldi. Kahvaltı oldukça iyiydi.

Cons:

Trenim çok erkendi, yetişmek için kahvaltıdan yolda yemek için bir şeyler alıp aceleyle ayrılmak durumunda kaldım. Görevliler yanıma alıp çıkınca sanki yapmamam gereken bir şey yapıyormuşum gibi davrandılar. Biraz daha empatik olunabilir, neticede kaldığım ve ödemesini yaptığım bir imkandan faydalanmaya çalışmam normal bir durum.

2026-10-30 • via Nuitee
M
Marta • solo_traveller • lv
9
Pros:

Breakfast, nice room, personal was great and welcoming.

Cons:

NA

2026-10-27 • via Nuitee
A
Alvaro Angel • family_with_children • co
10
Pros:

It's an excellent place, clean and welcoming. The staff are professional, and you truly feel like you can rest here.

Cons:

The walk to the hotel goes past an area near the station where some people were shouting. My wife felt a little uneasy, but that's not the hotel's fault.

2026-10-25 • via Nuitee
J
JORGE ALABERTO • family_with_children • es
10
Próximo a la estación
Pros:

Todo bien

Cons:

Todo bien

2026-10-25 • via Nuitee
A
Alberto • solo_traveller • it
8
2026-10-24 • via Nuitee
B
Başak • couple • tr
7
Pros:

Konum ve temizlik güzeldi.

Cons:

Ekim 22-25 arasında kaldık ve oda soğuktu merkezi klima 27 derecenin üstüne çıkmadı ısınmadı kapatmak zorunda kaldık sonra da gece kendi kendine 24 derecede çalıştı. Üşüdük tüm konaklama boyunca.

2026-10-24 • via Nuitee
E
Eduardo • couple • us
10
Good staff specially the housekeepers, maintenance peruvien people hood workers
Pros:

Location and service

Cons:

Noting

2026-10-24 • via Nuitee
L
Luis • couple • us
7
Great friendly staff with a beautiful room.
Pros:

The staff was very welcoming and attentive.

Cons:

Obviously the hotel itself has no say in this but the location around the train station is a bit sketchy at night. Did not feel safe walking to the hotel past 8pm which may be a problem for some travelers.

2026-10-23 • via Nuitee
L
Linda • extended_group • it
8
Pros:

It was close to the SM Novella Firenze train station. We only needed one night as we were going to Florence to spend 1 night so we can go to the Mall outlet. This hotel was clean, convenient, room was spacious, rain shower had great water pressure and the staff was very nice. We kept our bag at the hotel while we shopped at the Mall outlet and they did it for free. My cousin didn't realize she left her Kindle and the housekeeping was so honest they collected it for us and made sure we got it before we left.

If your looking for a clean and reasonable hotel near the train station I recommend this place

2026-10-22 • via Nuitee
S
Susan • solo_traveller • ca
10
Comfortable, clean hotel with lovely furnishings, great staff, and proximity to the train station
Pros:

I really liked my stay at the hotel Embassy. The front desk staff were very helpful. The rooms were cleaned regularly. The breakfast was very nice, and if you wanted something fancy like an omelette, you could order and pay for that although they didn’t have a formal bar, they would serve you wine in the lobby or in a small patio on the side, which was a nice amenity. I was a solo traveler, and I asked for a high floor and I got it.

Cons:

It would’ve been nice if they had the ability to serve dinner. Restaurant options in the neighbourhood were not very enticing.

2026-10-20 • via Nuitee
J
J • couple • gb
7
Location was perfect, this is not a 4* hotel
Pros:

Location was perfect as we used the railway station nearby, plus everything was walking distance. car hire place was close by as well.

Cons:

I was given a room in the annex at the back of the main building, which I think was a cheaper but I had already paid, I assumed I would get a room in the main building. The room (206) did not have any emergency instruction, the telephone did not work, there was no hotel information. The room AC unit was exposed with pipes etc. It did not have any cover on it., no instructions on how to control or switch of the AC. I complained to the reception staff but they were not interested. The hotel bar was part of the main reception and very limited drinks menu. For a 4* hotel this was not acceptable. I have stayed in 3* hotels which were better than this one. Breakfast was ok pastries were not fresh, not enough variety of fruits, cakes were dry.

2026-10-20 • via Nuitee
J
Johan • couple • se
7
Cons:

litet rum

2026-10-18 • via Nuitee
J
Jose Luis • family_with_children • es
10
Pros:

El señor de la recepción nos atendió muy bien y además nos dieron una habitación superior por cortesía.

2026-10-18 • via Nuitee
M
Manuel • extended_group • es
10
Hizo nuestra estancia en Firenze aún mas agradable
Pros:

Ubicación muy buena, personal atentisimo tanto en el desayuno como en recepción. Un hotel de calidad muy alta. Cercano a Estacion de tren

Cons:

Nada.

2026-10-16 • via Nuitee
I
Isabel • family_with_children • es
5
2026-10-15 • via Nuitee
M
Margareta • extended_group • se
9
Fantastisk stad med många sevärdheter, god mat!
Pros:

Nära till allt, en egen altan med bord, stolar och solstol. Trevlig och hjälpsam personal i receptionen.

Cons:

Önskat dusch istället för badkar

2026-10-15 • via Nuitee
Łukasz • family_with_children • pl
5
Pros:

Lokalizacja

Cons:

Brudno i pleśń pod prysznicem , słabe śniadanie mało i mały wybór

2026-10-13 • via Nuitee
J
Josanda Maria • extended_group • br
10
2026-10-12 • via Nuitee
H
Helen • couple • gb
10
2026-10-11 • via Nuitee