Santa Cruz Inn Riverside

Beautiful little cottage in the best location!

Wrong room

I stayed for one night but it was perfect. The room was clean and I loved the property’s architecture. Such an easy walk from downtown and right in front of a CVS for convenience

Good size of the room, basic set up. Staff is kind. Convenient to get access to convention center, restaurants in walk distance. No luggage storage.

We were looking for a clean place to sleep with no frills and this is what we got. Staff was friendly, check in easy and no other issues. Our room was clean, and minimal. Everything worked as needed for our stay. Will stay again for my next visit to Riverside.

It lives up to its billing as a 2 star hotel.

The hotel is older and dated but that wasn’t a problem. The room was clean but we were put in the third floor room which had a balcony with lights that were left on all night. The glass door to the balcony had thin, flimsy blinds, and there was no way to block the light. The room is brightly illuminated the entire night, making it very difficult to sleep. There was no way to turn it off or darken the room at all. It was like sleeping with the lights on and it was HORRIBLE. I got so little sleep, I’ll never stay there again.

Nice

Just enough parking spots. Nice reception. Shower hot enough with amount, and duration ok. Garden type setting pretty at night. Some traffic noise, but not extreme. Fairly safe area, lots of different people in area. Bed, bath and T.V. ok. I would go back again.

While checking in, a different rate was quoted than the total rate that was finalized thru Expedia.

Really cute property, pretty loud because it's right on the major street but that makes it very convenient and walkable. Management gave us a bit of a problem because of false information on their site. We also booked a room with 1 queen bed but they insisted it was 2--not complaining though, the views were great

Felt like I was in a cozy Mexican villa.

i liked the atmosphere

The rooms are in much need of a refurbishing but it was clean. My bed didn’t have a fitted sheet, just a flat sheet laid over a plastic cover. The tv played only CNN. I tried to call the front desk several times but no one answered. It was ok for two nights and was a short 6-7 min walk to the convention center.

Cute, and showing it's age in little ways. The place has character, in a good way. Room was clean, location was great, I enjoyed my stay.

Staff are friendly and accommodating. Good location for Festival of Lights in downtown riverside and has free parking . Good value for the price .

The manager there is rude both in person and over the phone. She cuts you off when you are talking, doesn't answer the phone in a friendly way whatsoever. She needs to take a class on how to provide better customer service. Never staying here again. Save yourself the time and money and don't stay here.

Spent two minutes in the room. Gathered our stuff and left immediately. Dirty, smelly, horrible room. Went to the Marriott.

It was okay. An older building that needed some repairs. Check in and out required ringing a bell and waiting for someone to come to the window.

Room was disgusting. Sheets were paper thin with holes in them, hairs all over the sink, bathroom inside the sheets. You could tell someone had just finished using the bathroom because the toilet paper roll was jaggedly ripped and mostly gone.

We left…abandoned the room and booked another room somewhere else. So disappointed.