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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Garden
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Hiking
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Lift / Elevator
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Accessible parking
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Special diet menus - on request
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ATM/cash machine on site
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Heated pool
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Indoor pool
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Adult only
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Open-air bath
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Steam room
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Featuring flat-screen TVs, coffee makers, and cozy seating areas, each room at Millcroft Inn & Spa offers a comfortable retreat for guests.
Gourmet Dining Experience
Indulge in locally sourced, organic dishes at Headwaters restaurant while taking in picturesque views of the Mill Pond and Shaw’s Creek Pond.
Relaxation and Wellness
Unwind at the Millcroft Spa, complete with indoor and outdoor pools, a sauna, and hot tub. Treat yourself to rejuvenating spa treatments and soak in the outdoor hot springs with waterfalls.
Experience luxury, fine dining, and relaxation at Millcroft Inn & Spa. Book now to secure your stay at this serene Caledon property.
When booking more than 3 rooms, different policies and additional supplements may apply. Every room after the third will be charged room and tax for the entire stay at time of booking to the credit card provided.
To avoid disappointment, guests who wish to enjoy the on-site restaurant and spa must make dinner and spa reservations before arrival. Spa reservations should be made 4 weeks in advance, especially for weekend bookings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Loved the spa and the hot tub on the patio. Dinner and restaurant views were awesome. Loved the toiletries in the bathrooms.
Wait time to get entrees in the restaurant.
The property is lovely and the location is great .
I understand that this is a vintage property but it needs some
TLC. Looking sad I also paid extra for a room with a hot tub and it did t work
Ordered an sunny side up egg for breakfast and the white was not cooked and it cost $38. Needless to say we did not order breakfast the next day.
Service was excellent, friendly staff
There were absolutely no hooks in the room to hang your house coats. You always had to find somewhere to lay them that ended up on the floor. It looked like there use to be on a back of the door at some point. Room was not vacuumed and everytime you came in from hot tub you track dirt in. Needs to be a pored concrete or stones. When we got there they had 3 right foot sandals. Needed 2 and 2 for my wife and I.
Had the same massage therapist Lina she is one of the best
I was so happy to have her again that is what made my stay with you worth it
There has been a change since April
1 no soft check in big inconvenience
2 your spa allowance has greatly changed for the worst
3 the room 252 has a large water leak the smell of mold coming from the closet was a big turn off along with the water leak this just didn’t start this has been an on going problem in that room
All your staff is new and un experienced we waited for break fast at the entrance for 15 minutes we where going to seat our selves
Instead of discouraging your guests with all these new changes work on the ones you already have you need to step up your game
I did not get a good response from the manager he gave a corporate answer in other words we are not going to do anything sorry but we will take your money now
I also believe a suit and running shoes answers my question
The manager was pleasant but just there as a title/position
Spa change rooms great you now have coded locks but there still is the issues of mold on the shower walls and floor
These are health issues and your spa is to promote health and feeling good
My over all experience was poor from the room to the spa change rooms and in experienced staff
Customer service and cleanliness should be your top priority not changing services
I was not the only discourage customer we talked to 3 other couples that are regulars just like myself
Piscine , chambre, jardin
Personnel peut souriant
almost everything
The restaurant price was expensive.
The bar and dinner service war very good. Friendly staff.
We did not like the room. We ordered a room with 2 beds, when we arrived they gave us a room with a single Queen size bed. The check in clerk tried to rectify the situation, which we appreciated.
We also thought it was over priced. At this rate I would have expected at least the inclusion of the breakfast.
Excellent customer service, friendly and caring staff. A getaway that felt like home!
Room not as advertised and was on third floor with no elevator - neither was mentioned at booking
Very clean, and secluded with sounds of nature
Nothing
This Was our second visit to Millcroft. On this visit we were celebrating our 40th wedding anniversary. We had a great meal in the dining room with a great view of the waterfall. The people serving us were excellent! maybe the best service we have ever received while dining.
When we arrived a at around 4pm my wife and were very tired so we took a nap and then went for diner. so we did not get a chance to enjoy the pool area. The next morning went for breakfast and and finished at 10:30am. On the way out we asked the lady at the front desk if we could enjoy the the pool for an hour before we left and was categorically denied being advised that check was at 11 and that guests could not use the pool after this time. My bill for one night was over $800. We gave the dining room staff 25% tips. this level inflexibility seems very customer unfocused and petty! I provided a google review and the response was canned response similar to all other poor reviews. The response suggested i should call them to discuss this issue. If you really cared about our business someone from Millcroft would call us, not the other way around!
The location. The food was delicious. Able to enjoy a few cocktails in the spa area. The walking paths
The prices went considerably since out last stay. Food is so expensive. Nothing has been upgraded to reflect the extra charges.
Hotel is lovely although in some areas could use a refresh. Rooms are large and comfortable although strangely provide coffee machine but no kettle (but they did bring one).
Access to the pool very disappointing was one of the reasons we booked this place. Arrived before 3pm check out and told we could not wait at the pool.. had an event in the evening so looked forward to a dip after breakfast. Not alllowed. After 11am check out guests no longer have pool access so basically you have a 3 hour window to enjoy the pool.
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