Hilton Garden Inn San Diego Del Mar

Hotels
•
Hilton Garden Inn
9 (301 reviews)
3939 Ocean Bluff Ave , San Diego , us

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Decent location
Cons:
Poor cleanliness
Room quality issues

Categories

Cleanliness
7.81
Numerous complaints about moldy rooms, dirty carpets, and general uncleanliness.
Service
9.99
Most reviews praised the staff's friendliness and helpfulness.
Location
9.82
Location was generally deemed decent and safe.
Room Quality
7.77
Several rooms had issues such as mold, bad smells, and inadequate supplies.
Amenities
8.79
Some amenities were missing, like coffee makers and adequate supplies.
Value for Money
8.75
There were complaints about prices not matching the quality of the rooms.
Food and Beverage
9.31
Food was mentioned positively, but no complimentary options were provided.
Overall Experience
9.77
Mixed feelings; while many facilities disappointed, friendly staff made a difference.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:22

Property Description

Luxurious Spa Services
Indulge in a pampering experience at the exclusive Serenity Spa with 6 treatment rooms, offering a variety of relaxing massages and body treatments to rejuvenate your senses.

Delicious On-Site Dining
Savor the flavors of bistro classics with a California twist at Bistro 39, or enjoy fresh meals made with locally grown ingredients at the New York Garden Deli and Cafe - all conveniently located on-site for your dining pleasure.

Convenient Location
Situated in the serene Torrey Hills area, Hilton Garden Inn San Diego is just minutes away from the city's top attractions, providing the perfect blend of relaxation and exploration during your stay.

Book now to experience the perfect combination of luxury, convenience, and culinary delights at Hilton Garden Inn San Diego!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 12 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 301 reviews
Cleanliness: 7.81
Service: 9.99
Location: 9.82
Room Quality: 7.77
Amenities: 8.79
Value for Money: 8.75
Food and Beverage: 9.31
Overall Experience: 9.77
D
Dilcia • solo_traveller • us
10
2026-03-16 • via Nuitee
N
Naptime17 • Couples • Wausau, Wisconsin
6
Needs an update
Pros:

The front desk staff and restaurant personnel were friendly and helpful, but this location is in need of an update.

Our room’s shower door was very difficult to slide and the large window shade did not operate correctly. The room had only one rolling desk chair for seating.

2026-03-11 • via Tripadvisor
J
John • extended_group • us
10
Enjoyed my stay
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-03-02 • via Nuitee
3
320sheilan • Solo travel • Massachusetts
2
Worst hotel ever - Hilton Garden Inn San Diego Del Mar
Pros:

Do not stay here - Hilton Garden Inn San Diego Del Mar is the worst hotel I've stayed in!
The front desk reception ladies were extremely rude when I was trying to check-in and assigned me a room that was dirty and noisy with loud heater and air conditioning fans that cannot be turned off.

Starting 8pm, I could hear people next door snoring and talking loudly, toilet flushing loudly and people stomping their foot on the floor above. I complained to the front desk but was simply told that 'everyone snores'?!! It is unbelievable how thin the wall is.
I was very upset and had to pack up and left a couple hours after I checked in on the same day. I had to look for a decent hotel somewhere else. There is simply no way I could get any rest in this hotel!
I went to the reception to request for cancellation and refund for the entire bad experience few hours stay I had there. I was simply told that they can only offer to change a room for me but cannot cancel it. Will changing a room ever help when all the walls in the entire complex are so thin?!
Or are they trying to say some rooms have thicker walls??!!

I requested to talk to the manager but was simply told the manager will reach out to me in the morning. No one called me the next day and when I tried calling them, the lady at the reception told me the manager is busy and asked me to email their assistant manager!! I tried calling several times again but Angela, the hotel manager still refused to speak to me!! What kind of customer service attitude is this?

I really cannot believe this is Hilton. And what kind of Hilton is this in a prestigious like Del Mar, California?!!
For goodness sake - Hilton, please have some sense of decency and integrity with your business at Hilton Garden Inn San Diego Del Mar.

Unbelivable!

2026-02-20 • via Tripadvisor
H
Heath • couple • us
9
2026-01-19 • via Nuitee
M
Muhammad • couple • us
1
Expensive and service and elevators and cleaning is pathetic.
Pros:

service was pathetic. No one came to clean the room and always we have to ask for the towels.
Parking was a hassle.
Location was good but money wise its not worth it.

Cons:

Location only is what we liked.

2026-01-19 • via Nuitee
E
evasd02 • extended_group • us
7
Pros:

Quiet and convenient location.

Cons:

I was told that the frequency of room cleaning is every other day. But for the last 4 days of our 9 day stay it was never cleaned. We called but was told that the schedule was full.

2026-01-05 • via Nuitee
8
889sepehrj • Solo travel • Austin, Texas
10
Great experience
Pros:

I stayed at Hilton Garden Inn San Diego-Del Mar for almost a week. I had a great tike there and every night when I was coming back to the hotel Tina made me feel so welcome and she was always smiling and asking about my day! I wish I come back here again soon!

2025-12-21 • via Tripadvisor
V
Violett • family_with_children • us
4
Floors that are going through renovation should not be used for guest
Pros:

Staff were friendly

Cons:

The floor I was at was under renovation, it was dusty, dirty, and noisy

2025-12-17 • via Nuitee
N
Nathan • solo_traveller • us
10
2025-12-14 • via Nuitee
K
Kimberly • couple • us
8
2025-12-06 • via Nuitee
L
Lorelai M • solo_traveller • us
9
Solid
Pros:

Clean, friendly staff, safe location

2025-11-24 • via Nuitee
M
Matan • solo_traveller • us
9
2025-11-19 • via Nuitee
H
HIDEYUKI • solo_traveller • jp
8
2025-11-18 • via Nuitee
V
Veronica • family_with_children • us
10
Everyone was really nice and it was really relaxing.
Pros:

It was really quiet and comfortable.

Cons:

N/A

2025-11-10 • via Nuitee
L
Lori • family_with_children • us
5
The hotel gave us a place to land for the day but it wasn’t a relaxing experience due to the state of our room. It was a
Pros:

Location was decent and sheets were clean.

Cons:

Dirty, stained, and taped down carpets in our room. There was blue painters tape used to hold down our carpet where it was missing threshold trim to separate it from the entry tile. Large stained spots were seen on the room carpeting. There were dust bunnies clinging to the baseboards around the beds.

There was an overwhelming perfume room deodorizing smell when we walked into the lobby each time.

2025-11-03 • via Nuitee
G
Gabriela • solo_traveller • br
8
Pros:

The front desk lady Tina was really careful and sensitive to may needs by the time I got at the hotel! That was spectacular!

2025-10-17 • via Nuitee
M
Mirieth
10
Pros:

Everything

2025-10-07 • via Nuitee
M
Melissa • family_with_children • us
8
Not the best experience compared to other Hilton Garden Inn locations
Pros:

Clean, flexible with early check-in, friendly reception staff

Cons:

Coffee maker didn’t work and one of the beds mattress was not very comfortable which made it hard to sleep through the night :(

2025-10-04 • via Nuitee
A
Angela • family
8
Pros:

The property and the area around the property was safe. Very convenient to the freeways and to get out venue. There were plenty of good eating places not too far away and it was close to beach areas if we wanted to venture to them!

Only downside was not good breakfast options.

2025-09-29 • via Nuitee