Hilton Garden Inn Baltimore Inner Harbor

Hotels
•
Hilton Garden Inn
8.2 (428 reviews)
625 South President Street , Baltimore , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great views
Friendly staff
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
6.29
Significant issues reported with cleanliness, including dirty carpets, stained wallpaper, and unclean bathroom fixtures.
Service
9.99
High praise for staff kindness and professionalism, specifically Tiffany at the front desk.
Location
10
Great location with an incredible view, close to waterfront and sights.
Room Quality
8.25
Generally comfortable room, but issues with some fixtures and potential noise from the street.
Amenities
8.28
Limited amenities including no safe and lack of basic kitchen utensils.
Value for Money
7.24
Mixed reviews on value, with some expressed disappointment in amenities and breakfast service.
Food and Beverage
6.29
Breakfast was disappointing with limited choices, service issues, and lack of food variety.
Overall Experience
9.28
Overall positive despite significant cleanliness issues; praised views and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:41

Property Description

Central Location and Nearby Attractions
The Hilton Garden Inn Baltimore Inner Harbor is perfectly situated in the heart of Harbor East, steps away from Little Italy. Explore the National Aquarium, Camden Yards, and Fell's Points, all within walking distance.

Modern Guestrooms with Top-notch Amenities
Experience ultimate comfort in our guestrooms equipped with cutting-edge technology. Relax and unwind while watching your favorite show on a flat-screen TV or enjoy a freshly brewed coffee from the in-room Keurig machine.

On-Site Dining and Convenience
Indulge in delicious meals at the Great American Grill or grab a quick snack from the Pavilion Pantry. With free Wi-Fi, an on-site restaurant, and a convenient store, your stay at our hotel will be nothing short of exceptional.

Experience the best of Baltimore at Hilton Garden Inn Baltimore Inner Harbor. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that the USD 29 self-parking fees cover 1 entry and 1 exit per 24 hours. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BWI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 428 reviews
Cleanliness: 6.29
Service: 9.99
Location: 10
Room Quality: 8.25
Amenities: 8.28
Value for Money: 7.24
Food and Beverage: 6.29
Overall Experience: 9.28
A
Anthony • solo_traveller • us
10
2026-03-04 • via Nuitee
T
Tiffany • solo_traveller • us
10
2026-03-03 • via Nuitee
P
Perry • solo_traveller • us
8
2026-02-28 • via Nuitee
R
RICHARD • extended_group • us
4
Cons:

It was advertised to be a 3 person room but was two full beds which is not reasonable for 3.

After I complained they moved us to a king and a pull out

No included breakfast or parking and the building had no entertainment or public exercise

2026-02-23 • via Nuitee
M
Matthews • couple • us
10
2026-02-11 • via Nuitee
S
Sylvester • solo_traveller • us
8
Nice
Pros:

Location

Cons:

Said there was a pool but it wasn’t available

2026-01-30 • via Nuitee
T
TYMIKA • extended_group • us
7
So/so
Cons:

Parking, shower needed a new shower curtain. Only one trash bag in the room

2026-01-20 • via Nuitee
F
Frances • family_with_children • us
7
Overall decent
Pros:

Decent I was a little taken back about Charing to meal to the room or a credit card

Cons:

No valet parking I am handicap therefore needed extra help

2026-01-19 • via Nuitee
P
Pamela • solo_traveller • us
9
A comfortable room and a great stay at the Inner Harbor
Pros:

I was not told about the breakfast. The location was perfect.

Cons:

The parking garage process was not explained; therefore, I received a $74 parking garage Invoice/ticket.

2026-01-19 • via Nuitee
G
Green • couple • us
6
My stay overall was good but the noisy vents really kept me up.
Pros:

I liked how easy and quick Check in was.

Cons:

The vent in my room closed really loudly when the air would turn off. It literally slammed shut every time the heat would turn off that I could barely sleep. It would wake me up in the middle of my sleep.

2026-01-17 • via Nuitee
J
John • family_with_children • us
1
Worst ever hotel experience I’ve never stayed anywhere with no housekeeping service.
Pros:

Convenient downtown location

Cons:

Pool was closed despite being advertised and promoted as being open. We wanted to cancel the second night as we were in town for a basketball tournament and lost the first round so didn’t need to stay. We booked thru bookings.com and they were fine canceling but front desk had to approve. Front desk would not allow us to cancel so we were forced to stay an additional night. There was no housekeeping service - our beds were unmade and there were no fresh towels. When I complained to the front desk they said they would tell the housekeeping manager and send someone right up. No one ever came to make up our room.

2026-01-15 • via Nuitee
D
dontayd985 • Family
10
I love it
Pros:

Great rooms, good food, nice staff, reliable staff, great prices, and beautiful location to visit. We stay here all the time. Asia, front desk agent, is great.

2026-01-11 • via Tripadvisor
M
Mike • couple • us
10
2026-01-09 • via Nuitee
L
LAMONT • couple • us
10
2026-01-05 • via Nuitee
E
Erin • couple • us
10
had a one night booking for nye... had a beautiful corner room and could see everything downtown.
Pros:

love the ambiance and friendly staff. the room was perfect. clean and comfortable, amazing view of the nye fireworks right from our bed.

Cons:

n/a

2026-01-02 • via Nuitee
A
Assunta • solo_traveller • it
9
Personale fantastico, camera accogliente e pulita
Pros:

Ottima colazione. Una delle migliori fatte. Personale che gestiva la colazione molto gentile, professionale e simpatico.

Cons:

Non ho nulla da segnalare.

2025-12-16 • via Nuitee
S
stephanietR4972LS • Couples
2
Dirtiest Hotel, excellent location.
Pros:

The state of the hotel is awful. Starting from the lobby with ripped, stained filthy carpets to the hallways and rooms with dirty peeling wallpaper, stained lampshades and scotch tape all over the ceilings from past parties perhaps? I was shocked to see a curtain in the shower which was also dirty. Sink and bathtub were not clean and both filled up with water when in use getting clogged up. Both our friends and us were freezing in the room every day no matter how high we put the thermostat it blew cold air. All the furniture had seen better days being all banged up and worn. I was there four days and not once did I happen to see a cleaning person or cart. I’m not sure why a hotel of any caliber wouldn’t have a safe. And felt very uncomfortable sharing the elevator with many people in hospital gowns. I have to say the view was incredible and the bed was very comfortable.

2025-12-07 • via Tripadvisor
S
Storyteller806602 • Couples • Fort Wayne, Indiana
10
Issue with reservation, handled by a Pro.
Pros:

Tiffany from the front desk was extremely kind and helpful and worked with my wife and I on a reservation. It is rare to find this type of customer service these days. It just must be why I choose Hilton nowadays. Thank you Tiffany for being so kind on our reservation!

2025-12-05 • via Tripadvisor
F
Fran • couple • us
7
2025-11-30 • via Nuitee
G
Glenda • family_with_children • us
9
C.DaVille
Pros:

All the staff members were very helpful. The room was clean and had a great view.

Cons:

The shower curtain needed to be fixed and the water pressure was not good. Anytime someone flushed the toilet the pressure was very slow.

2025-11-11 • via Nuitee