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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Private parking
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Wheelchair accessible
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Higher level toilet
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Outdoor fireplace
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Food delivered to guest room
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CCTV in common areas
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Modern Amenities and On-site Facilities:
The Hilton Garden Inn Reno offers contemporary in-room features and a range of on-site amenities, ensuring a comfortable stay for guests. With microwaves, refrigerators, flat-screen TVs, and MP3 compatible radios, the rooms are equipped with everything you need for a relaxing experience.
Convenient Location near Key Attractions:
Situated close to downtown Reno and just off US 395, our hotel provides easy access to a variety of popular sites and attractions. Whether you're visiting the Reno-Sparks Convention Center, exploring Summit Sierra Mall, or conducting business at nearby corporate offices like Microsoft and Pfizer, you'll find our location ideal for both work and leisure.
Dining Options and On-site Convenience:
Indulge in delicious meals at the Great American Grill restaurant, unwind at the on-site lounge, and take advantage of the 24-hour convenience store for any essentials you may need. The Hilton Garden Inn Reno ensures that your dining needs are catered to, right within the comfort of the hotel.
Experience convenience, comfort, and modern amenities at the Hilton Garden Inn Reno. Book your stay now for a memorable visit.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Property was clean. Staff was kind and welcoming. Room was spacious and comfortable.
Jacuzzi was out of service. No Continental Breakfast?
Very clean, safe location, air condition worked great!!!
I stayed at this hotel tonight and was very disappointed with how the staff handled their pet policy. I travel often for both business and pleasure and have always had great experiences at other Hilton locations, including one just last week that was extremely pet‑friendly. They welcomed pets, and many guests had them. The atmosphere and attitude there were completely different.
At this location, I paid the pet fee and signed a list of reasonable rules — including the standard one that pets aren’t allowed in the on‑site restaurant. Since most restaurants don’t allow pets, that rule makes perfect sense. But then I was told I couldn’t leave my dog unattended in the room, an unwritten and unexpected rule I had never encountered at any Hilton. This created a genuine guest dilemma: how exactly was I supposed to get dinner while keeping my pet with me?
I understand that policies can sometimes conflict with one another — that happens. But what made this situation unacceptable was the dismissive attitude of both the manager and the clerks. Instead of helping me navigate an unwritten rule that put me in an impossible position, they offered unrealistic suggestions that someone traveling and unfamiliar with the area couldn’t reasonably follow, and made snide remarks rather than trying to assist.
Because the rule wasn’t written anywhere, they eventually allowed me to leave my chihuahua in the room as long as he didn’t disturb anyone. Still, the experience was disappointing enough that I canceled my reservation scheduled for two weeks later. Enforcing policies is one thing, but making light of a guest’s dilemma caused by an unwritten rule — and responding with dismissive customer service — is simply poor hospitality.
Nice gym
Not memorable
staff was exceptional in the dining area
broken hot tub
Dinner and breakfast great. Staff were amazing
Front desk person was very a luff She was pleasant but not friendly. Always felt put off.
Very clean, great location staff was extremely friendly
Nothing
Staff was friendly
Pool area was very dirty
location ,comfort
no free breakfast
They were overbooked but found me a room nearby.
See above
Staff and ease of parking.
The view of the roof.
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