Royal Palm Hotel

Hotels
•
TrevPAR World Group
8.6 (4983 reviews)
6-8 Palm Boulevard, Umhlanga Ridge , Durban , za

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Noise disturbances from cleaners
Outdated facilities

Categories

Cleanliness
8.15
Several reviews mention cleanliness positively; however, there were complaints about noise from cleaners in the morning.
Service
9.15
The staff was frequently described as friendly and efficient.
Location
9.15
Many reviews indicated that the hotel's location was convenient and well-placed.
Room Quality
8.65
Guests reported spacious and comfortable rooms, with some mentioning a need for refurbishment.
Amenities
8.15
Some amenities received positive feedback, but there were complaints about outdated facilities.
Value for Money
8.65
Overall strong sentiments about affordability and value for the service received.
Food and Beverage
8.15
Some reviews noted that breakfast could be improved; otherwise, no significant complaints.
Overall Experience
8.75
The overall sentiment from multiple reviews was very positive despite some mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:35

Property Description

Luxurious Accommodations
Situated in the heart of Palm Boulevard, the Royal Palm Gateway Hotel offers spacious apartments and suites with balconies and luxurious bathrooms. The carpeted floors and dimmer lights create a cozy and elegant ambiance for guests to enjoy during their stay.

Dining Experience
Indulge in a culinary journey at the signature restaurant, Thyme, where contemporary dining meets rich textures and color schemes. The elegant café experience extends to outdoor dining in the spacious courtyard, providing a delightful setting for guests to savor their meals.

Convenient Location
Located just opposite the Gateway Theatre of Shopping on Umhlanga Ridge, this ultramodern hotel is only 2 km away from the Indian Ocean beachfront. With attractions like Mangrove Swamps and Umhlanga Lagoon Nature Trail nearby, guests can easily explore the beauty of the area.

Experience luxury and convenience at the Royal Palm Gateway Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note guests are required to fill in a credit card authorization form, provide a copy of photo ID and a copy of the credit card within 48 hours of making a reservation. The credit card authorization must be filled in and returned to the Hotel. If guests decline to fill in a credit card authorization, a bank transfer or EFT is also acceptable within 48 hours of making a reservation.

Please note, should you opt to pre-pay by credit card, the credit card produced on check in, must match the one used to guarantee the booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DUR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 4983 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.15
Room Quality: 8.65
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 8.75
S
SHAMEEL • solo_traveller • za
8
2026-04-18 • via Nuitee
M
Mandelene And Shane • couple • za
10
2026-04-18 • via Nuitee
V
Vella • family_with_children • za
10
2026-04-17 • via Nuitee
K
Kitenge Serge • solo_traveller • za
10
2026-04-17 • via Nuitee
S
S Reddy • extended_group • za
9
Awesome Hotel, friendly staff, perfect location.
Pros:

Did not have nreakfast.

Cons:

I liked everything

2026-04-16 • via Nuitee
Y
Yaseen • couple • za
9
Rooms and the location were amazing !
Pros:

Location is amazing , rooms are exceptional ! Great stuff

2026-04-16 • via Nuitee
S
Shanolen • solo_traveller • za
8
2026-04-16 • via Nuitee
A
Abdool Khalik Ahmed • solo_traveller • za
8
2026-04-16 • via Nuitee
G
Gale • couple • za
10
I WAS AT GATEWAY FOR HOSPITAL VISIT, FROM OUT-OF TOWN. LOCATION AND SAFETY WAS MY UTMOST .
Pros:

LOCATION IS EXCELLENT FOR SHOPPING, RESTAURANTS, BEACH CLOSE BY. I WAS VISITING GATEWAY HOSPITAL
VERY CONVENIENT, AND EASY SAFE WALKING DISTANCE FROM ROYAL PALM HOTEL DURING THE DAY. HOTEL ROOM
WAS SPACIOUS, WITH A BALCONY.VERY CLEAN, WITH A COFFEE STATION. BED WAS SUPER COMFORTABLE. STAFF WERE
EXCELLENT IN EVERY RESPECT, KIND AND COURTEOUS, ALWAYS THERE TO HELP. MY STAY WAS EXCEPTIONAL

2026-04-16 • via Nuitee
G
Gregory • solo_traveller • za
9
Cons:

When I was physically extending my stays,there was no discount like when I was booking online

2026-04-16 • via Nuitee
T
TEBOHO • couple • za
10
Pros:

Everything

2026-04-15 • via Nuitee
K
Khadija • solo_traveller • bw
7
2026-04-15 • via Nuitee
R
Raniel • couple • za
10
I WILL DEFINITELY BOOK HERE AGAIN BUT WITHOUT THE BREAKFAST.
Pros:

BIG AND BEAUTIFUL ROOM WITH BALCONY. AND BEST LOCATION.

Cons:

BREAKFAST - DIDNT CATER A GOOD VARIETY OF FOOD FOR US WHO DONT CONSUME BEEF AND PORK.
SERVING TRAYS WERE NOT ATTENDED TO AND WAS NOT REFILLED.
I ACTUALLY SKIPPED BREAKFAST AT THE NEXT MORNING AS I WAS DISSAPPOINTED.

2026-04-14 • via Nuitee
L
Loshnee • solo_traveller • za
10
2026-04-14 • via Nuitee
M
Marimuthu • solo_traveller • za
10
2026-04-14 • via Nuitee
V
Vukani CT • family_with_children • za
10
Great location, comfortable bed, cleaners are diligent
Pros:

Location bed size and comfort

Cons:

I think sitting room needs new furniture

2026-04-13 • via Nuitee
M
mkhize • solo_traveller • za
10
Fabulous
Pros:

I liked everything.

Cons:

Nothing everything and stuff was proper.

2026-04-13 • via Nuitee
K
Kennedy • couple • za
10
Pros:

EXCELLENT SERVICE

Cons:

Na

2026-04-13 • via Nuitee
R
Rene • couple • za
10
2026-04-13 • via Nuitee
F
Faiyaz • solo_traveller • bw
8
2026-04-12 • via Nuitee