Royal Palm Hotel

Hotels
•
TrevPAR World Group
8.6 (4714 reviews)
6-8 Palm Boulevard, Umhlanga Ridge , Durban , za

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Noise disturbances from cleaners
Outdated facilities

Categories

Cleanliness
8.15
Several reviews mention cleanliness positively; however, there were complaints about noise from cleaners in the morning.
Service
9.15
The staff was frequently described as friendly and efficient.
Location
9.15
Many reviews indicated that the hotel's location was convenient and well-placed.
Room Quality
8.65
Guests reported spacious and comfortable rooms, with some mentioning a need for refurbishment.
Amenities
8.15
Some amenities received positive feedback, but there were complaints about outdated facilities.
Value for Money
8.65
Overall strong sentiments about affordability and value for the service received.
Food and Beverage
8.15
Some reviews noted that breakfast could be improved; otherwise, no significant complaints.
Overall Experience
8.75
The overall sentiment from multiple reviews was very positive despite some mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:35

Property Description

Luxurious Accommodations
Situated in the heart of Palm Boulevard, the Royal Palm Gateway Hotel offers spacious apartments and suites with balconies and luxurious bathrooms. The carpeted floors and dimmer lights create a cozy and elegant ambiance for guests to enjoy during their stay.

Dining Experience
Indulge in a culinary journey at the signature restaurant, Thyme, where contemporary dining meets rich textures and color schemes. The elegant café experience extends to outdoor dining in the spacious courtyard, providing a delightful setting for guests to savor their meals.

Convenient Location
Located just opposite the Gateway Theatre of Shopping on Umhlanga Ridge, this ultramodern hotel is only 2 km away from the Indian Ocean beachfront. With attractions like Mangrove Swamps and Umhlanga Lagoon Nature Trail nearby, guests can easily explore the beauty of the area.

Experience luxury and convenience at the Royal Palm Gateway Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note guests are required to fill in a credit card authorization form, provide a copy of photo ID and a copy of the credit card within 48 hours of making a reservation. The credit card authorization must be filled in and returned to the Hotel. If guests decline to fill in a credit card authorization, a bank transfer or EFT is also acceptable within 48 hours of making a reservation.

Please note, should you opt to pre-pay by credit card, the credit card produced on check in, must match the one used to guarantee the booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DUR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 4714 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.15
Room Quality: 8.65
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 8.75
B
Botha • couple • za
10
Pros:

The rooms

Cons:

Nothing

2026-03-21 • via Nuitee
N
Nikki • family_with_children • za
10
2026-03-20 • via Nuitee
T
Themba Orvall • couple • za
10
2026-03-20 • via Nuitee
N
Nake • solo_traveller • za
10
2026-03-20 • via Nuitee
T
Terrence • family_with_children • za
10
superb
2026-03-19 • via Nuitee
T
Thanduxolo • couple • za
10
2026-03-19 • via Nuitee
V
Vinesh • couple • za
8
comfortable
Pros:

all exactly what i wanted

Cons:

none

2026-03-19 • via Nuitee
N
Nondumiso • couple • za
8
2026-03-19 • via Nuitee
K
Kamalan • couple • za
10
2026-03-19 • via Nuitee
N
Nkanyiso • couple • za
10
2026-03-19 • via Nuitee
T
Thabo • couple • za
9
2026-03-18 • via Nuitee
R
Riaz • couple • za
8
2026-03-18 • via Nuitee
L
Lusanda • couple • za
9
2026-03-17 • via Nuitee
S
Sabelo • couple • za
7
Pros:

Spacious

Cons:

Carpets are bad bad bad

2026-03-17 • via Nuitee
Y
Yash • couple • za
8
2026-03-17 • via Nuitee
S
Silindokuhle • couple • za
10
Pros:

This is a hidden gem, love how it’s so central and easily accessible

2026-03-17 • via Nuitee
K
Keegan • solo_traveller • za
9
2026-03-16 • via Nuitee
N
Naidoo • solo_traveller • za
10
2026-03-16 • via Nuitee
S
Samantha • solo_traveller • za
6
The size of the suite is impressive but there is no finer touch and rounding for the 4 stars it holds
Pros:

The suite is huge so I think it’s value for money The location is noisy due to where it is opposite gateway mall but you could argue that’s central and perhaps ideal. That’s perspective only

Cons:

The cupboards were rotting in the kitchen from damp and the TV in lounge didn’t work it won’t connect to any app and no wifi signal for TV in downstairs room either so disappointing to not be able to use the TVs

2026-03-16 • via Nuitee
J
Jomo • extended_group • za
8
Got upgraded to 3 rooms which was awesome
2026-03-16 • via Nuitee