Royal Palm Hotel

Hotels
•
TrevPAR World Group
8.6 (5363 reviews)
6-8 Palm Boulevard, Umhlanga Ridge , Durban , za

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Noise disturbances from cleaners
Outdated facilities

Categories

Cleanliness
8.15
Several reviews mention cleanliness positively; however, there were complaints about noise from cleaners in the morning.
Service
9.15
The staff was frequently described as friendly and efficient.
Location
9.15
Many reviews indicated that the hotel's location was convenient and well-placed.
Room Quality
8.65
Guests reported spacious and comfortable rooms, with some mentioning a need for refurbishment.
Amenities
8.15
Some amenities received positive feedback, but there were complaints about outdated facilities.
Value for Money
8.65
Overall strong sentiments about affordability and value for the service received.
Food and Beverage
8.15
Some reviews noted that breakfast could be improved; otherwise, no significant complaints.
Overall Experience
8.75
The overall sentiment from multiple reviews was very positive despite some mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:35

Property Description

Luxurious Accommodations
Situated in the heart of Palm Boulevard, the Royal Palm Gateway Hotel offers spacious apartments and suites with balconies and luxurious bathrooms. The carpeted floors and dimmer lights create a cozy and elegant ambiance for guests to enjoy during their stay.

Dining Experience
Indulge in a culinary journey at the signature restaurant, Thyme, where contemporary dining meets rich textures and color schemes. The elegant café experience extends to outdoor dining in the spacious courtyard, providing a delightful setting for guests to savor their meals.

Convenient Location
Located just opposite the Gateway Theatre of Shopping on Umhlanga Ridge, this ultramodern hotel is only 2 km away from the Indian Ocean beachfront. With attractions like Mangrove Swamps and Umhlanga Lagoon Nature Trail nearby, guests can easily explore the beauty of the area.

Experience luxury and convenience at the Royal Palm Gateway Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note guests are required to fill in a credit card authorization form, provide a copy of photo ID and a copy of the credit card within 48 hours of making a reservation. The credit card authorization must be filled in and returned to the Hotel. If guests decline to fill in a credit card authorization, a bank transfer or EFT is also acceptable within 48 hours of making a reservation.

Please note, should you opt to pre-pay by credit card, the credit card produced on check in, must match the one used to guarantee the booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DUR

Location

Guest Reviews

8.6
Based on 5363 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.15
Room Quality: 8.65
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 8.75
S
Sadapal • couple • za
10
2026-08-08 • via Nuitee
O
Ottis • solo_traveller • za
10
2026-08-08 • via Nuitee
M
Maishi • couple • za
5
2026-08-07 • via Nuitee
Y
Yuveshen • solo_traveller • za
10
2026-08-07 • via Nuitee
S
Shalati Patience • solo_traveller • za
4
2026-08-06 • via Nuitee
L
Louis • couple • za
9
Will defiantly stay at the hotel anytime
Pros:

Room surpassed our expectations and the hotel location is perfectly situated

Cons:

Guests must respect other guests regarding noise in the hallways and TV volumes

2026-08-06 • via Nuitee
L
Luvendren • solo_traveller • za
8
Ok
Cons:

They had only 1 two pin plug and that was used for the tv I had to go borrow a adapter from reception to charge my phone

2026-08-05 • via Nuitee
J
Joythie • solo_traveller • za
5
The mini kitchen is a nice option for longer stays.
Pros:

The bedroom and bathroom was very lovely.

Cons:

The lounge and balcony could do with a proper cleaning.

2026-08-05 • via Nuitee
J
JEAN • couple • za
9
2026-08-05 • via Nuitee
T
Thabo Lucas • solo_traveller • za
2
Wron tirn
Pros:

The room is big

Cons:

Carpets made me sick they were very dirty vand I catched lung infection

2026-08-05 • via Nuitee
C
Chantal Olivier • couple • za
10
2026-08-05 • via Nuitee
N
Nhlanhla • couple • za
10
Quiet. Comfortable. Clean.
Pros:

Comfortable bed and clean linen.

Cons:

The view from my room.

2026-08-05 • via Nuitee
I
Inbavelli • solo_traveller • za
8
2026-08-04 • via Nuitee
C
Charishma • extended_group • za
8
2026-08-04 • via Nuitee
C
Charishma • couple • za
9
2026-08-04 • via Nuitee
N
Nana • couple • za
8
Pros:

I was really impressed with how well-equipped the hotel was. It had everything I needed.from an iron and ironing board to a microwave, mini fridge, kettle, hairdryer, and even a small kitchenette and lounge area,making my stay very comfortable.

2026-08-04 • via Nuitee
C
Charishma • extended_group • za
9
2026-08-04 • via Nuitee
P
Perumal • couple • za
10
2026-08-04 • via Nuitee
X
Xola • couple • za
7
It was a nice stay
Pros:

Peace

2026-08-04 • via Nuitee
K
Keith • extended_group • za
10
Pros:

Check was easy. Staff were very accommodating and helpful. Room was spacious and neat. Breakfast was amazing. Location of Hotel was great.

Cons:

There were no transfers to the beach. No pool at Hotel.

2026-08-04 • via Nuitee