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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Fishing
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Cycling
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Horse riding
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Car hire
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Canoeing
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Dry cleaning
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Breakfast in the room
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Diving
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Massage services
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Packed lunches
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Snorkelling
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Spa/wellness center
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Currency exchange
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Bowling
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Street parking
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Allergy-free room
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Kid meals
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Snack bar
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Airport shuttle (free)
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Outdoor furniture
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Wine/champagne
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Airport drop off
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Airport pick up
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Fruits
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Pet bowls
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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24-hour security
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Delivered food - securely covered
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Bike tours
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Live music/performance
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Broadcast Live sport events
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Cooking class
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Aerobics
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Archery
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Bingo
Review Highlights
Categories
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Property Description
Luxurious 5-Star Stay in the Heart of Zurich
Entertainment System and Hot Tub: Indulge in luxury with our rooms featuring flat-screen TVs and hot tubs for relaxation. Stay entertained and rejuvenated during your stay.
Gourmet Dining and Open-Air Experience: Enjoy a delectable meal at our steakhouse and savor open-air dining during the summer months. Delight your taste buds with our culinary offerings.
Prime Location for Exploration: Explore the beauty of Zurich with ease as Lake Zurich, parks, concert halls, and boutiques are just a short stroll away. Immerse yourself in the charm of the city.
Experience the epitome of luxury and convenience at Alden Suite Hotel Splügenschloss Zurich. Book now for an unforgettable stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Parking
Private parking is possible on site (reservation is needed) and costs CHF 30 per day.
Location
Guest Reviews
房间宽敞 早餐非常棒 员工热情 服务周到
Outstanding hospitality and genuine attention to guest satisfaction.
My wife and I stayed here during our honeymoon, and the hotel exceeded all expectations. The complimentary room upgrade was a wonderful surprise and demonstrated a level of care and generosity that is rarely seen. It made us feel truly valued as guests.
Every interaction with the staff was professional, warm, and attentive. Their commitment to creating a memorable experience was evident in every detail. The hotel itself is elegant, luxurious, and impeccably maintained, offering both comfort and sophistication.
What impressed me most was the genuine effort to make our special occasion even more memorable. This is not just a beautiful hotel; it is a place where guests are treated with exceptional care and respect.
I highly recommend this hotel to anyone visiting Zurich. It has earned a place on my list of preferred hotels, and I will certainly consider staying here again on future visits. A truly memorable experience that exceeded all expectations.
Nothing
This is a beautiful boutique 5 star hotel. We had the grand suite which was wonderful. Great views and suite location. Breakfast was decent but way overpriced. I have had much better breakfasts at similar price. Front desk staff cordial but quite inexperienced to address 5 star clients. Except for Ivan who you should transfer into this hotel the front desk full time staff falls far short of 5 star knowledge and decorum
The lack of knowedge of the front desk staff. Except for Ivan they should not be in 5 star hotel. 3 maybe 4 star
Le petit déjeuner
Hands down the best Hotel in Zurich! I personally can't understand why chose another. Spacious, boutique style, gourmet style breakfast and dinner, personal attention, super friendly staff, clean, chic, perfect location walking distance to the center and the lake.. will definitely come back and recommend to anyone. I don't believe someone would not be happy..
N o t h i n g
We love staying here when in Zurich. Rooms are spacious and super comfortable with thoughtful amenities. Restaurant has great options, wonderful location walking distance to the lake and town. Super friendly staff. Always feels like home.
Having to leave this morning :-)
Kleinschalig en dus heel persoonlijk, je wordt letterlijk op je wenken bediend door ontzettend vriendelijk en kundig personeel, de suites zijn fantastisch en massage in de suite is een absolute aanrader, het eten is heerlijk en zeer uitgebreid, auto voor de deur parkeren geen probleem, ik raad dit hotel ten zeerste aan en dat zegt veel aanzien ik nogal kritisch ben😄
Ik kan echt niks bedenken
The room was incredibly big and super comfortable. I think it was the best bed ive ever slept in. Beautiful hotel and staff were super helpful and nice.
Apart from the hotel’s location, everything else is an absolute disaster.
Более развернутый и естественный вариант для отзыва:
The only redeeming quality of this hotel is its location. Everything else is an absolute disaster. The service, the staff, the breakfast, the housekeeping, and the overall experience fall far below what anyone would expect from a five-star property.
One of the most awful places I’ve stayed in over the past few years. It’s a very old hotel with a bizarre and confusing room design. But that would have been tolerable.
What truly stood out was the incredibly incompetent and clumsy staff. For a five-star hotel, they apparently cannot even press a pair of trousers properly or create a decent crease. Everything seems to operate on an assembly line of mediocrity and neglect.
The breakfasts are more like something you’d expect from a cheap business cafeteria than a luxury hotel. In fact, it’s hard to understand who awarded this place its five-star rating in the first place.
As for the breakfast itself, the so-called “buffet” is a masterpiece of stinginess and poor quality. Then you’re offered an omelet that resembles a creamy, shapeless substance rather than an actual breakfast, and immediately presented with a bill for 57 francs, payable on the spot.
The rooms constantly feel damp, and there are insects. Any complaints or remarks are simply ignored.
Housekeeping deserves a special mention as well: cleaning is done only once a day, and a second service is not available.
And the final touch: for a late check-out, they will charge you half of the amount you paid for your entire three-day stay.
Overall, this hotel falls dramatically short of the standards one would expect from a five-star property, both in terms of service and basic hospitality.
Chambres et resto
Le peu d attractions autour de l’hôtel
The room was spacious, and the staff were very friendly and welcoming. Overall, we had a pleasant stay.
The room was spacious, and the staff were friendly and professional.
However, I did not appreciate the requirement to provide a CHF 300 security deposit, along with the repeated reminders that guests would be responsible for any damaged items. While I understand the hotel's policy, I found these repeated warnings somewhat stressful and not fully in line with the experience I would expect from a five-star hotel.
In my opinion, guests choosing a hotel of this standard are generally aware of their responsibility to take care of the room and its furnishings. Therefore, the emphasis on potential charges and damages felt excessive and slightly affected the overall guest experience.
Location and decor were brilliant. Staff were very professional and accommodating
Nothing
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