Grand Mercure Allegra Hervey Bay

Hotels
•
Grand Mercure
9.1 (1600 reviews)
468 The Esplanade, Torquay , Hervey Bay , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious apartment
Cons:
Soft beds
Cleanliness issues
Privacy invasion incident

Categories

Cleanliness
8.49
Some mentions of cleanliness issues, including a need for a deeper clean in the ensuite shower.
Service
9.46
Staff were very friendly and helpful, though there was an incident involving privacy invasion.
Location
10
The location received very positive feedback, with proximity to the beach and restaurants cited as a major advantage.
Room Quality
8.95
Generally spacious and comfortable, but some beds were noted as too soft or uncomfortable.
Amenities
8.98
Facilities such as the pool were highlighted positively, though some repairs were needed in the kitchen.
Value for Money
8.94
General sentiment indicates it is worth the price, but some improvements could enhance value.
Food and Beverage
8.49
No major complaints, but limited mentions of dining options.
Overall Experience
9.47
Overall positive sentiment about the stay, with various aspects appreciated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:51

Property Description

Luxurious Beachside Apartments
Located just a few metres from the beach in Hervey Bay, Allegra Hervey Bay offers spacious self-contained apartments with direct access to the Fraser Island World Heritage Site.

Relaxation and Recreation
Guests can unwind by the beach or enjoy a dip in the lagoon pool. For those seeking activity, there's a well-equipped fitness centre and a rejuvenating sauna on offer.

Modern Comfort and Convenience
Each apartment is elegantly decorated and equipped with a spacious lounge, dining area, balcony or courtyard, and a fully functional kitchen. The property also provides underground parking and a boardroom for convenience.

Book your stay at Allegra Hervey Bay for a perfect blend of luxury, relaxation, and adventure.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please not that children under 2 years of age stay free when using existing beds.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HVB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.1
Based on 1600 reviews
Cleanliness: 8.49
Service: 9.46
Location: 10
Room Quality: 8.95
Amenities: 8.98
Value for Money: 8.94
Food and Beverage: 8.49
Overall Experience: 9.47
M
Michelle • solo_traveller • au
10
Pros:

Walking distance to everything you need. The bed was super comfy, the shower was nice and hot. We would totally stay here again.

2026-05-22 • via Nuitee
G
Gary • extended_group • au
8
Comfortable and convenient location.
Pros:

Set back from road and quiet

Cons:

N/A

2026-05-22 • via Nuitee
P
Paul • couple • au
8
2026-05-21 • via Nuitee
C
Careless • extended_group • au
10
Great place to stay: whether 2 x nights or 10 we’d be happy to stay here
Pros:

Great location, big spacious rooms, water views

Cons:

Really the only trivial thing I could say to put something in this box was the air conditioner unit outside the main bedroom was a little loud……

2026-05-20 • via Nuitee
R
Romy • family_with_children • au
10
Very comfortable, loved the location and plenty of room for the kids. Spa on the balcony was a great addition.
Pros:

Location, facilities, size of apartment.

Cons:

Nothing not to like.

2026-05-19 • via Nuitee
C
Christie • couple • au
10
2026-05-19 • via Nuitee
R
Robin • solo_traveller • au
10
Very pleasant unit, in an ideal location.
Pros:

The property was very good to access the beach, restaurants, and shops.

Cons:

The parking bays were a bit tight.

2026-05-19 • via Nuitee
B
bell • solo_traveller • au
10
2 Day Getawawy
Pros:

Spacious apartments, swimming pool and location.

Cons:

nothing

2026-05-19 • via Nuitee
R
Robyn • family_with_children • au
9
Overall a really nice family holiday location and had everything we needed.
Pros:

The apartment was spacious for our family of 4. It had a good layout and most of what we needed.

Cons:

Some aspects were a bit tired. Both the toilet roll holders looked like they would fall off, a few lamps didn't work and one of the taps had the lever fall off constantly. It just felt like a little attention was needed to check over the apartment, everything would have been pretty obvious while cleaning, just needed to fix it.
We also thought the room wouldn't be made up during our week there and they came in halfway through unexpectedly. Not really a problem, it's nice to have things reset a little, just I guess communication would have been helpful as we had been told it would not be made up.

2026-05-19 • via Nuitee
A
annette • couple • au
8
Peaceful location with extensive beachfront walking available
Pros:

Extremely spacious apartment with fully equipped kitchen. Great location with a partial view of the beach. 3 good restaurants outside the property as well as a coffee shop/patisserie. Only comment for a coffee fix is that the coffee shop didn’t open until 8.30am, so my husband walked for about 10 minutes towards Torquay shops which had plenty of options.

Cons:

It would be useful to have block out blinds in the master bedroom so the sun doesn’t smack you in the face in the morning!
Also unlike most hotels/apartments there are bottles of handwash/shampoo/conditioner, here only small cakes of soap and a small bottle of shampoo. No big deal because I always bring my own.

2026-05-15 • via Nuitee
D
Derek • solo_traveller • au
9
2026-05-15 • via Nuitee
R
Ross • solo_traveller • au
8
Central location and comfortable. Would stay again.
Pros:

Location, clean and staff friendly

Cons:

Fixtures are getting tired

2026-05-15 • via Nuitee
L
Linda • solo_traveller • au
9
2026-05-14 • via Nuitee
D
David • family_with_children • au
10
2026-05-14 • via Nuitee
L
Louise • solo_traveller • au
9
Very comfortable stay. Check in process was streamlined and staff very friendly.
Pros:

Clean well laid out apartments is a good location

2026-05-13 • via Nuitee
S
Shannara • couple • au
10
Exceptional value in great spot
Pros:

Beautiful, clean, great location

Cons:

There was nothing to not like

2026-05-12 • via Nuitee
J
Jan • family_with_children • au
10
2026-05-09 • via Nuitee
K
Kirsten • family_with_children • nl
9
Aan het strand met een zwembad en zeer ruime appartementen
Pros:

Het zwembad was fantastisch en schoon. Het zwembad heeft de gehele dag zon. Als je de mogelijkheid hebt voor een appartement op de begane grond met jacuzzi of zwembadtoegang dan is dit zeker een aanrader. De appartementen zijn ruim liggen op korte afstand van het strand.

2026-05-08 • via Nuitee
D
Denise • solo_traveller • nz
8
2026-05-07 • via Nuitee
J
Jenny • solo_traveller • au
7
Pros:

Location

Cons:

Attention to detail

2026-05-06 • via Nuitee