Big Chile Inn & Suites

Bed size was not a king

Unfortunately, in the rush of my trip and so many hours of driving, I didn't read the fine print in the email. I couldn't stay there because check-in must be completed by 10:30, and I couldn't get there by then. I had to drive 4 more hours to get to a place where I could stay.

Everything and everyone

Went to reception Friday morning and asked for an iron. No irons on site, was told where a store was located to purchase one. Asked the location of the ice machine, was told that there was not one and that I could bring a cup back up to reception and he guy would give me some. Reception called my cell 15 minutes asking how many dogs I had in the room. I said I had 2 for the night, but they were not in the room. He said my dogs were barking and security said my dogs were barking in my car. I said that was impossible, I had slept in my car (the man who was in the room next to us sleeps with a CPap machine and I could hear it thru the wall, so I grabbed a pillow and went to my car. Told him if he didn't believe me, he could check the security cameras. He said that there were several complaints from residents. I asked, who? I had talked to the man traveling on the motorcycle. I also had to avoid the drunk couple getting into their truck.
When I got off the phone, myself and roommate when to reception to view the security cameras and said that the evening receptionist had come to the room and played with my two puppies and could verify that I had two. I need to add that while we were talking, his dog behind the counter was barking at us. He said he didn't like my attitude and that I would need to leave by 10am and he was cancelling my final night.

We made reservations several months ago. However, we did not the same rooms as we made reservations. Because they said those rooms which we reserved were not available. And they arranged different rooms. We were so disappointed.

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