Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
High Laundry Prices
Cleanliness Issues

Categories

Cleanliness
8.41
The shower was reported to be unclean at times, affecting the experience.
Service
9.88
Staff were consistently described as helpful and kind, enhancing the stay.
Location
9.42
The hotel is well located near historical sites and offers great accessibility.
Room Quality
8.87
Rooms are generally said to be comfy but some reported issues with noise.
Amenities
9.4
Facilities are well-maintained with pleasant touches for guests.
Value for Money
8.36
Laundry prices were overly high, affecting perceived value.
Food and Beverage
9.91
Breakfast received high praise for variety and quality.
Overall Experience
9.38
Guests enjoyed their overall stay, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:02

Property Description

Luxurious Accommodation and Thematic Decor
Experience a stay like no other at Hotel Boutique Santa Lucia, where luxury meets nostalgia in a 19th-century house. Each room boasts thematic Baroque influences creating a palace-like ambiance, complete with modern amenities like LCD cable TV, minibar, and 24/7 room service.

Culinary Delights and Cultural Proximity
Indulge in a complimentary cocktail upon arrival and savor a daily buffet breakfast in the charming inner courtyard. With three unique restaurants on-site, offering a range of traditional and international cuisines, your dining experience is sure to be unforgettable. Plus, immerse yourself in the city's rich history as iconic cathedrals and museums are just a short stroll away.

Convenient Location and Warm Hospitality
Nestled in Cuenca's Old Town district, Hotel Boutique Santa Lucia provides easy access to key attractions, making exploration a breeze. Let the hotel's warm hospitality and prime location near Mariscal Lamar Airport enhance your stay. Book now for a memorable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for US$8 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 354 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.42
Room Quality: 8.87
Amenities: 9.4
Value for Money: 8.36
Food and Beverage: 9.91
Overall Experience: 9.38
M
Manuel • solo_traveller • pa
10
2026-02-28 • via Nuitee
F
Florence • couple • ca
10
Pros:

The whole experience was amazing staff was very helpful in every way

2026-02-27 • via Nuitee
J
Juan Jose Ayala • couple • ec
10
Volvería siempre
2026-02-26 • via Nuitee
D
DANIEL • solo_traveller • ec
10
Atendido como rey. Muy excepcional
Pros:

La amabilidad del personal, los productos y marcas con las que trabajan.

Cons:

Contento con todo.

2026-02-26 • via Nuitee
I
Ignacio • solo_traveller • es
8
Central en Cuenca
Pros:

Propiedad histórica en ubicación central. Rico desayuno.

Cons:

Estuve en dos habitaciones distintas, una muy bien y otra no tanto (ruidosa).

2026-02-23 • via Nuitee
L
loraine • couple • fr
9
Séjour en plein centre dans un très beau cadre
Pros:

Emplacement parfait, chambre confortable et spacieuse, cadre magnifique et personnel aux petits soins avec un petit déjeuner simple mais très bon.

Cons:

Nous n’avions pas d’eau froide pour le lavabos… pas très pratique pour se laver les dents mais l’hôtel nous a fournis des bouteilles d’eau pour compenser.

2026-02-22 • via Nuitee
L
Lucas Andres • couple • co
10
Un lugar excelente con comida deliciosa en sus instalaciones
Pros:

La decoración es un arte en este lugar , huele rico en toda parte , ofrecen una decoración impecable

Cons:

Mi carro al ser muy grande no era seguro de ingresar en el parking que ofrecen por lo que tuve que pagar uno por mi cuenta pero entiendo que es algo excepcional ya que mi pickup es la más grande del mercado

2026-02-13 • via Nuitee
E
Enrique • couple • pr
10
Excellent stay in a very charming hotel
Pros:

Beautiful place, very elegant with a very aristocratic flair. Comfortable, good breakfast

Cons:

Nothing

2026-02-11 • via Nuitee
A
Anicea • extended_group • us
8
It’s a beautiful spot
Pros:

The inside was adorable.

Cons:

Bed was a bit small, an could use more pillows.

2026-02-10 • via Nuitee
S
Stefanii • extended_group • ec
10
Perfect stay!
Pros:

The hotel looks beautiful. There are rooms recently renovated. Everyone was very kind, excellent service.

2026-02-10 • via Nuitee
W
Wendy • couple • ca
10
Beautiful historical hotel with exceptional service in a great location close to the central square.
Pros:

The room was wonderful and very spacious for two people. The room was beautiful with a historical decor yet modern amenities and very clean. We did not use the upstairs beds in our room, but wanted to have a balcony so booked the larger room. The hotel front desk staff were so friendly and helpful. When we arrived well before check in, they happily stored our luggage and invited us to relax in the seating area where there was complimentary tea, coffee and water. They offered to loan us an umbrella when we went out. Breakfast included was fantastic.

Cons:

The bed was glorious looking but after a full night we found it to be very soft.

2026-02-09 • via Nuitee
J
Javier • family_with_children • cl
9
2026-02-08 • via Nuitee
M
Mary • family_with_children • es
9
Pros:

Todo muy bien, gracias el personal muy amables

Cons:

Para mí todo estuvo muy bien 😛

2026-01-31 • via Nuitee
C
César • extended_group • ec
10
Excelente ubicación y hotel boutique
Pros:

La habitación

2026-01-28 • via Nuitee
N
Nelida • extended_group • ar
10
Excelencia
Pros:

La estética del hotel, la habitación y los detalles de bienvenida en la habitación

Cons:

Me gustó todo- todo fue excelente

2026-01-27 • via Nuitee
A
Andrea • couple • ec
10
Perfecto de encanto
Pros:

Me encanto este hotel, hice mi sesion de fotos aqui y es espectacular

2026-01-27 • via Nuitee
A
Anita • couple • ec
8
2026-01-25 • via Nuitee
D
doug • couple • ca
10
Cons:

Diesel pump running all night

2026-01-20 • via Nuitee
S
SANDRA • extended_group • ec
9
2026-01-19 • via Nuitee
K
Karol • couple • ec
10
Maravilloso
Pros:

Excelente me encantó

2026-01-19 • via Nuitee