El Dorado Hotel

Hotels
9.2 (214 reviews)
Gran Colombia 7-87 y Luis Cordero Esquina , Cuenca , ec

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service and attention
Great location and breakfast
Cons:
Noise from construction
Issues with room amenities

Categories

Cleanliness
8.53
Some complaints about amenities like lack of shampoo, indicating potential cleanliness issues.
Service
10
Many reviews highlight excellent service and helpful staff.
Location
9.5
Most reviews mention the excellent location in Cuenca.
Room Quality
8.54
Issues reported with room amenities, such as soft mattress and no hot water.
Amenities
9.49
Positive remarks about breakfast and facilities despite some minor complaints.
Value for Money
8.52
Standard value for a hotel in this category, no specific issues mentioned.
Food and Beverage
9.48
Consistently praised breakfast and dining services.
Overall Experience
9.53
Overall guest satisfaction is high, with few significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:10

Property Description

Luxury and Convenience

Experience the perfect blend of luxury and convenience at El Dorado Hotel in Cuenca. Indulge in modern amenities and enjoy free Wi-Fi, a fitness centre, and a delicious buffet breakfast to start your day right.

Comfortable Accommodations

Relax in spacious rooms equipped with a cable TV, minibar, and a desk for your comfort. Each room also features a safety-deposit box and a private bathroom with complimentary toiletries for a worry-free stay.

Exceptional Services

Take advantage of the sauna, free airport shuttle, and 24-hour front desk at El Dorado Hotel. With additional perks like meeting facilities, a tour desk, and luggage storage, your every need is catered to seamlessly.

Ready to elevate your travel experience? Book your stay at El Dorado Hotel now and make unforgettable memories in Cuenca!

Important information:

Please note transfer service is available monday until friday from 06:00 to 10:30 and from 18:00 to 21:00, On weekends transfer is upon request only.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 214 reviews
Cleanliness: 8.53
Service: 10
Location: 9.5
Room Quality: 8.54
Amenities: 9.49
Value for Money: 8.52
Food and Beverage: 9.48
Overall Experience: 9.53
M
Mariuxi Rolando • solo_traveller • ec
10
2026-06-27 • via Nuitee
M
Mariuxi Rolando • solo_traveller • ec
10
2026-06-27 • via Nuitee
M
Mariuxi Rolando • solo_traveller • ec
10
2026-06-27 • via Nuitee
A
Andrés Fernando • family_with_children • ec
8
Muy buena estancia familiar
2026-06-24 • via Nuitee
N
Nathaly • solo_traveller • es
10
2026-06-23 • via Nuitee
J
JOSE • couple • ec
9
2026-06-22 • via Nuitee
A
Alex • solo_traveller • ec
10
Excelente atención
Pros:

Excelente desayuno

Cons:

todo bien

2026-06-18 • via Nuitee
A
Alina • solo_traveller • ec
10
2026-06-16 • via Nuitee
H
Hugo • family_with_children • pe
8
2026-06-13 • via Nuitee
C
Carlos • couple • ec
9
Cuenca bello
Pros:

Ubicación

Cons:

Comunicación con Booking

2026-06-10 • via Nuitee
J
janneth • solo_traveller • ec
9
Pros:

El personal

Cons:

El parqueo

2026-06-08 • via Nuitee
R
Roberto • couple • ec
7
Interesante
Pros:

Ubicación

Cons:

Tamaño de camas y tamaño de estacionamiento

2026-06-07 • via Nuitee
M
Mariuxi Rolando • solo_traveller • ec
10
Pros:

La ubicación, la comodidad de las habitaciones y el desayuno fue muy variado.

Cons:

Que no pueda abrir ventanas, eran muy bajas y al no tener mallas metálicas era peligroso para niños. Las ventanas se mantuvieron cerradas.

2026-06-04 • via Nuitee
H
Helena • couple • ec
10
SIEMPRE VOLVERÉ!!!
Pros:

TODO EXCELENTE

2026-06-02 • via Nuitee
A
ANTONIO • solo_traveller • ec
10
2026-06-01 • via Nuitee
M
max • couple • ec
10
Pros:

COMO SIEMPRE EL HOTEL CUMPLE CON EXELENCIA Y PROFESIONALISMO LOS SERVICIOS SON DE PRIMERA
CADA VISITA A CUENCA ESTA ESEGURADA CON LA ESTADIA DEL HOTEL DORADO

Cons:

AL FINAL NADA,SIEMPRE TODO ESTA PERFECTO EN EL HOTEL

2026-05-28 • via Nuitee
Z
Zhaoqun • couple • ec
9
2026-05-27 • via Nuitee
Z
Zhaoqun • couple • ec
8
2026-05-27 • via Nuitee
Z
Zhaoqun • family_with_children • ec
9
2026-05-27 • via Nuitee
P
Patrico • family_with_children • ec
9
La pasé super bien
Pros:

limpieza, confort, asistencia en horario de checkin y checkout (extra)

Cons:

No cumplieron con el transporte aeropuerto - hotel - aeropuerto que indicaba en la reserva

2026-05-25 • via Nuitee