El Dorado Hotel

Hotels
9.2 (246 reviews)
Gran Colombia 7-87 y Luis Cordero Esquina , Cuenca , EC

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service and attention
Great location and breakfast
Cons:
Noise from construction
Issues with room amenities

Categories

Cleanliness
8.53
Some complaints about amenities like lack of shampoo, indicating potential cleanliness issues.
Service
10
Many reviews highlight excellent service and helpful staff.
Location
9.5
Most reviews mention the excellent location in Cuenca.
Room Quality
8.54
Issues reported with room amenities, such as soft mattress and no hot water.
Amenities
9.49
Positive remarks about breakfast and facilities despite some minor complaints.
Value for Money
8.52
Standard value for a hotel in this category, no specific issues mentioned.
Food and Beverage
9.48
Consistently praised breakfast and dining services.
Overall Experience
9.53
Overall guest satisfaction is high, with few significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:10

Property Description

Luxury and Convenience

Experience the perfect blend of luxury and convenience at El Dorado Hotel in Cuenca. Indulge in modern amenities and enjoy free Wi-Fi, a fitness centre, and a delicious buffet breakfast to start your day right.

Comfortable Accommodations

Relax in spacious rooms equipped with a cable TV, minibar, and a desk for your comfort. Each room also features a safety-deposit box and a private bathroom with complimentary toiletries for a worry-free stay.

Exceptional Services

Take advantage of the sauna, free airport shuttle, and 24-hour front desk at El Dorado Hotel. With additional perks like meeting facilities, a tour desk, and luggage storage, your every need is catered to seamlessly.

Ready to elevate your travel experience? Book your stay at El Dorado Hotel now and make unforgettable memories in Cuenca!

Important information:

Please note transfer service is available monday until friday from 06:00 to 10:30 and from 18:00 to 21:00, On weekends transfer is upon request only.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Location

Guest Reviews

9.2
Based on 246 reviews
Cleanliness: 8.53
Service: 10
Location: 9.5
Room Quality: 8.54
Amenities: 9.49
Value for Money: 8.52
Food and Beverage: 9.48
Overall Experience: 9.53
J
jhonnlizame • family_with_children • ec
10
Pros:

El desayuno y la atención muy buena

Cons:

Parqueo , hay qdejar la llave para que muevan el vehiculo

2026-10-16 • via Nuitee
A
Alejandro • family_with_children • us
10
Reconfortante
Pros:

Location

Cons:

Noise from outside

2026-10-13 • via Nuitee
R
Rafael • family_with_children • ec
10
Muy buena atencion
Pros:

Todo limpio todo el tiempo el personal muy amable

2026-10-12 • via Nuitee
S
Shir-Aviv • solo_traveller • de
10
Excellent stay at Classy hotel in the heart of cuenca
Pros:

Thank you for an excellent stay. Very classy, clean and comfortable hotel. The staff is extremely helpful, friendly and accommodating. Breakfast is abundant and diverse. The location at the heart of Cuenca is perfect. The parking is secure and always available and they are very pet friendly, which was very important to me. Thank you very much.

2026-10-12 • via Nuitee
F
Fernando • solo_traveller • ec
10
Pros:

El trato de su personal. El trato de su personal.

Cons:

Nada.

2026-10-11 • via Nuitee
P
Paredes • couple • us
10
2026-10-11 • via Nuitee
J
Julio Cesar • solo_traveller • br
10
2026-10-07 • via Nuitee
T
Torres • solo_traveller • ec
10
2026-10-07 • via Nuitee
D
Dalian • family_with_children • ec
9
Pros:

El desayuno era variado y todo muy rico. La ubicación excelente.

2026-09-17 • via Nuitee
M
maria isabel • couple • ec
10
2026-09-14 • via Nuitee
A
Amanda • couple • ca
3
It was Ok but when we come to Cuenca again as we have family there we be staying elsewhere
Pros:

Your breakfast was very boring. Not at all what I expected and had been told from people who lived in Cuenca. Very little cereal. Has to ask each day. Eggs half the time were half cooked. No bacon for breakfast. Just no variation No pancakes waffles??????

Cons:

Breakfast could have been way. better as well as two of the nine days we stayed there had to ask late in the day for our room to be be cleaned Not what we expected!!!!!

2026-09-14 • via Nuitee
L
Liz • couple • us
6
2026-09-12 • via Nuitee
A
Andrea • extended_group • es
10
Excelente
Pros:

El desayuno completo y la atención del personal

2026-09-07 • via Nuitee
D
Diana • couple • ec
10
2026-09-07 • via Nuitee
M
Macario • family_with_children • ec
8
2026-09-02 • via Nuitee
M
Maria Fernanda • family_with_children • ec
10
2026-08-30 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-08-25 • via Nuitee
D
david • solo_traveller • es
10
Bien ubicado y cómodo
Pros:

El desayuno aunque es de buffet libre, es variado. Uno de los días pude comer humitas y todo.
La vista panorámica desde la habitación estaba bastante chula, aunque a la 7a planta no llega el ascensor.
Céntrico a todo.

Cons:

El lavabo con la ducha y bañera es un poco peligroso. Tienes que ir con cuidado de no resbalar al salir.

2026-08-21 • via Nuitee
R
Rafael • couple • il
6
Excellent location, room, and staff. Disappointing wellness area.
Pros:

Excelent location, friendly staff, comfortable room.

Cons:

The Spa area wasn’t comfortable (both Turkish and dry Sauna).
The gym wasn’t well equipped.
It’s a bit disappointing because we chose this hotel based on the fact that it should have a nice spa and Gym.

2026-08-20 • via Nuitee
Y
Yuranis • solo_traveller • ec
10
2026-08-19 • via Nuitee