El Dorado Hotel

Hotels
9.2 (167 reviews)
Gran Colombia 7-87 y Luis Cordero Esquina , Cuenca , ec

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent service and attention
Great location and breakfast
Cons:
Noise from construction
Issues with room amenities

Categories

Cleanliness
8.53
Some complaints about amenities like lack of shampoo, indicating potential cleanliness issues.
Service
10
Many reviews highlight excellent service and helpful staff.
Location
9.5
Most reviews mention the excellent location in Cuenca.
Room Quality
8.54
Issues reported with room amenities, such as soft mattress and no hot water.
Amenities
9.49
Positive remarks about breakfast and facilities despite some minor complaints.
Value for Money
8.52
Standard value for a hotel in this category, no specific issues mentioned.
Food and Beverage
9.48
Consistently praised breakfast and dining services.
Overall Experience
9.53
Overall guest satisfaction is high, with few significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:10

Property Description

Luxury and Convenience

Experience the perfect blend of luxury and convenience at El Dorado Hotel in Cuenca. Indulge in modern amenities and enjoy free Wi-Fi, a fitness centre, and a delicious buffet breakfast to start your day right.

Comfortable Accommodations

Relax in spacious rooms equipped with a cable TV, minibar, and a desk for your comfort. Each room also features a safety-deposit box and a private bathroom with complimentary toiletries for a worry-free stay.

Exceptional Services

Take advantage of the sauna, free airport shuttle, and 24-hour front desk at El Dorado Hotel. With additional perks like meeting facilities, a tour desk, and luggage storage, your every need is catered to seamlessly.

Ready to elevate your travel experience? Book your stay at El Dorado Hotel now and make unforgettable memories in Cuenca!

Important information:

Please note transfer service is available monday until friday from 06:00 to 10:30 and from 18:00 to 21:00, On weekends transfer is upon request only.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 167 reviews
Cleanliness: 8.53
Service: 10
Location: 9.5
Room Quality: 8.54
Amenities: 9.49
Value for Money: 8.52
Food and Beverage: 9.48
Overall Experience: 9.53
J
Jose • couple • ec
7
2026-02-26 • via Nuitee
B
Bertha • family_with_children • us
10
Pros:

It was a great experience. Nice hotel, excellent breakfast, amazing service!

2026-01-31 • via Nuitee
D
Daniel • family_with_children • es
10
2026-01-30 • via Nuitee
C
Carla • couple • ec
10
Excelente ubicación y servicio
Pros:

Ubicación, limpieza y la atención del personal

2026-01-22 • via Nuitee
F
Fuertes • solo_traveller • ec
10
Pros:

Buena atención y ubicación del hotel

Cons:

Fue una buena experiencia

2026-01-19 • via Nuitee
S
Sandra • family_with_children • ec
8
2026-01-19 • via Nuitee
X
xiaojin • family_with_children • ec
9
非常棒
Pros:

房间很舒适 干净 位置又佳

Cons:

干蒸房 烧炉是不锈钢 缺少防烫

2026-01-19 • via Nuitee
T
Timothy • extended_group • us
9
We will be back!
Pros:

Breakfast and staff are amazing.

Cons:

location

2026-01-19 • via Nuitee
J
jessie • family_with_children • pr
9
Pros:

El personal del hotel es muy amable y servicial, el desayuno y la ubicación son excelentes

Cons:

Hubo un problemita con la reserva el cual fué resuelto rápidamente por el personal del hotel

2026-01-17 • via Nuitee
A
Annika • family_with_children • de
8
Zentrale Lage
Pros:

Zentrale Lage und Gutes Frühstück

2026-01-07 • via Nuitee
D
Daniela • family_with_children • ec
10
2025-12-29 • via Nuitee
V
Veronica • extended_group • ec
10
2025-12-27 • via Nuitee
S
Saa Montesdeoca • family_with_children • ec
10
Pros:

Todo

2025-12-22 • via Nuitee
L
Luigi • couple • ec
10
Un buen lugar para ir a vacacionar
Pros:

Muy buena atención y alojamiento cómodo

Cons:

Todo estuvo bien.

2025-12-07 • via Nuitee
A
Azucena • family_with_children • ec
10
2025-12-04 • via Nuitee
P
Pierre • family_with_children • fr
10
Pros:

L'emplacement, le gardien du parking, le confort de la chambre

Cons:

Rien

2025-12-03 • via Nuitee
M
Martin • couple • de
8
2025-11-14 • via Nuitee
M
MIRIAM • family_with_children • ec
10
Un excelente hotel para volver a.hospedarse
Pros:

La ubicación del hotel es Excelente, el desayuno fue exquisito y muy variado; el personal fue muy amable y y la habitación estaba cómoda

Cons:

Todo estuvo perfecto

2025-11-13 • via Nuitee
E
ELIZABETH DEL ROCÍO • extended_group • ec
10
Excelente servicio y atención al cliente.
Pros:

Excelente servicio y atención al cliente, adicional cabe destacar que superó con creces todas mis expectativas de los servicios ofertados y proporcionados por el alojamiento. En lo personal recomendaría el hotel a todos los viajeros del país que necesiten alojarse en la ciudad de Cuenca y que realmente necesiten experimentar un servicio de primer nivel y de calidad.

2025-11-06 • via Nuitee
A
Alex • solo_traveller • ec
10
Excelente Hotel
Pros:

El desayuno es excelente y la ubicación muy conveniente

Cons:

Todo bien

2025-10-27 • via Nuitee