Hotel B&B - 5th Avenue

Hotels
7.5 (330 reviews)
Avenue. 15 Entre Calle 12 y14 Col. Centro Mza 122 Lote 9 2 loc.n D2 , Playa del Carmen , mx

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Express check-in/check-out
Tour desk
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Outdated facilities
Missing amenities

Categories

Cleanliness
7.08
Mixed feedback; some found it clean while others noted issues with older facilities and insects.
Service
7.55
Service was noted as friendly but some concerns about responsiveness were mentioned.
Location
8.59
Location was praised for its proximity to attractions.
Room Quality
7.04
Feedback indicated rooms were outdated and did not match expectations from photos.
Amenities
6.57
Several amenities were missing or not well maintained.
Value for Money
8.03
Value mentioned positively relative to price, despite issues.
Food and Beverage
7.58
No specific mentions on food and beverage quality.
Overall Experience
7.55
General satisfaction noted, but expectations were not fully met.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:04

Property Description

Tropical Oasis Getaway

Outdoor Pool and Free Wi-Fi
Indulge in relaxation at Hotel Playa del Karma's outdoor pool and stay connected with complimentary Wi-Fi throughout the property.

Complimentary Massage and Hammock
Enjoy a free massage with your reservation and unwind in a hammock in the comfort of your room.

Convenient Location and Nearby Attractions
Explore Playa del Carmen's Fifth Avenue shops just minutes away and visit popular attractions like Xcaret Eco-Archaological Park and Xel-Ha Theme Park within driving distance.

Experience the perfect blend of tranquility and adventure at Hotel Playa del Karma. Book now to secure your tropical escape!

Important information:

Regardless of the season, nonrefundable clauses are in effect in case of early departures or unused nights.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for MXN 200 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 330 reviews
Cleanliness: 7.08
Service: 7.55
Location: 8.59
Room Quality: 7.04
Amenities: 6.57
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 7.55
L
Leopoldo • family_with_children • de
7
Gut
2026-02-14 • via Nuitee
S
SONIA • couple • fr
7
Tres bien situé
Pros:

L’emplacement
Le frigo dans la chambre
2 grands lits

Cons:

La vétusté des locaux

2026-02-14 • via Nuitee
J
Jean-Francois • extended_group • ca
6
2026-02-13 • via Nuitee
A
Arturo • family_with_children • mx
6
Pros:

La hubicacion

2026-02-13 • via Nuitee
A
Arturo David • couple • mx
9
No tienen sábanas
Pros:

Da la experiencia de sentirse en casa!

Cons:

Que no tienen cobijas y hacia frío
Nos quedamos una semana y nunca tuvieron

2026-02-13 • via Nuitee
D
David • solo_traveller • es
7
Pros:

Muy céntrico

2026-02-12 • via Nuitee
A
audrey • family_with_children • fr
7
Pros:

Emplacement proche du centre ville et de la fameuse 5th avenida!

Cons:

Rien à redire

2026-02-11 • via Nuitee
A
Albronda • solo_traveller • nl
10
2026-02-10 • via Nuitee
H
Hitchel • solo_traveller • mx
8
excelente ubicación , lugar tranquilo
Pros:

Ubicación, atención, limpieza.

Cons:

La temperatura durante mi estancia bajó mucho. Quizas contar con algo como mantas en las habitaciones hubiera estado perfecto.
fuera de eso todo muy bien

2026-02-10 • via Nuitee
L
LUIS ANGEL • family_with_children • mx
7
Bajo su calidad
Pros:

La ubicación.

Cons:

El cuarto y la falta de agua caliente, que aunque lo resolvieron no habia .

La alberca sucia.

2026-02-09 • via Nuitee
Y
Yaneli • extended_group • mx
10
2026-02-08 • via Nuitee
R
Rodríguez • extended_group • uy
10
Pros:

La ubicación es excelente, el personal muy amable y para lo que nosotros necesitábamos (bañarnos y dormir) fue suficiente porque tomábamos tour todos los días.

Cons:

Lo único que mejoraría es que no habían cobijas y un día estaba fresco en la noche.

2026-02-08 • via Nuitee
M
María eugenia • couple • mx
9
Pros:

la pisina ...que se me figuro que era un cenote !!!!

Cons:

que en la App daba la dirección mal ..pero al llamar me aclararon dónde exacto estaba ubicado

2026-01-31 • via Nuitee
V
Volkan • couple • mx
10
Excelente lugar para disfrutar Playa del carmen
Pros:

Mui Otantic

Cons:

Los vecinos bastande ruidoso

2026-01-30 • via Nuitee
S
Sofiane • extended_group • fr
10
2026-01-29 • via Nuitee
P
Pennacchi • couple • br
2
Uma péssima escolha
Pros:

A única coisa boa é a localização, por ser na rua de traz da 5th avenida, que é onde estão os principais comércios e proximidade da praia, mas isso não deve ser um critério de decisão para quem esta em dúvidas, pois a acomodação é péssima

Cons:

O quarto era bem diferente da foto anunciada, e para pior. Tinha um cheiro muito forte de mofo e bolor. Cama e travesseiros muito simples e precários. Itens de banheiro bem deteriorados, com oxidação e bolor. Limpeza muito ruim. Para acessar o quarto era preciso subir uma escada de madeira, localizada na parte externa do "edifício", parecendo mais uma escada improvisada ou de emergência. Ao fazermos o check in pagamos em débito (cartão pré-pago), e o recepcionista incluiu uma taxa aumentando em 5% o custo da estadia, alegando que tal taxa seria pela forma de pagamento não ser em dinheiro.

2026-01-29 • via Nuitee
J
John • solo_traveller • ca
9
Good value.
Pros:

Nice space. Comfortable. Good value. Very comfy bed and cool little courtyard though the pool didn't look swimmable.

Cons:

There was some construction happening nearby that was noisy but no big deal.

2026-01-28 • via Nuitee
M
Montiel ramon • extended_group • mx
10
Pros:

Todo estaba limpio

Cons:

Baño

2026-01-28 • via Nuitee
V
Valencia • family_with_children • mx
5
Pros:

La ubicación

Cons:

Poca limpieza y mobiliario muy dañado

2026-01-26 • via Nuitee
G
Giovanni • family_with_children • it
9
2026-01-25 • via Nuitee