Hotel B&B - 5th Avenue

Hotels
7.5 (330 reviews)
Avenue. 15 Entre Calle 12 y14 Col. Centro Mza 122 Lote 9 2 loc.n D2 , Playa del Carmen , mx

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Express check-in/check-out
Tour desk
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Outdated facilities
Missing amenities

Categories

Cleanliness
7.08
Mixed feedback; some found it clean while others noted issues with older facilities and insects.
Service
7.55
Service was noted as friendly but some concerns about responsiveness were mentioned.
Location
8.59
Location was praised for its proximity to attractions.
Room Quality
7.04
Feedback indicated rooms were outdated and did not match expectations from photos.
Amenities
6.57
Several amenities were missing or not well maintained.
Value for Money
8.03
Value mentioned positively relative to price, despite issues.
Food and Beverage
7.58
No specific mentions on food and beverage quality.
Overall Experience
7.55
General satisfaction noted, but expectations were not fully met.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:04

Property Description

Tropical Oasis Getaway

Outdoor Pool and Free Wi-Fi
Indulge in relaxation at Hotel Playa del Karma's outdoor pool and stay connected with complimentary Wi-Fi throughout the property.

Complimentary Massage and Hammock
Enjoy a free massage with your reservation and unwind in a hammock in the comfort of your room.

Convenient Location and Nearby Attractions
Explore Playa del Carmen's Fifth Avenue shops just minutes away and visit popular attractions like Xcaret Eco-Archaological Park and Xel-Ha Theme Park within driving distance.

Experience the perfect blend of tranquility and adventure at Hotel Playa del Karma. Book now to secure your tropical escape!

Important information:

Regardless of the season, nonrefundable clauses are in effect in case of early departures or unused nights.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for MXN 200 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 330 reviews
Cleanliness: 7.08
Service: 7.55
Location: 8.59
Room Quality: 7.04
Amenities: 6.57
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 7.55
K
Karim • solo_traveller • nl
7
2026-04-17 • via Nuitee
W
Wim • family_with_children • mx
8
2026-04-17 • via Nuitee
L
Lopez Cabrera • solo_traveller • mx
9
2026-04-14 • via Nuitee
M
Milene • solo_traveller • mx
9
2026-04-14 • via Nuitee
V
Vincent • couple • fr
5
Correct sans plus
Pros:

L’emplacement très proche de la 5eme avenue mais sans le bruit.

Cons:

- l’indication géographique de Booking est fausse.
L’hôtel n’est pas à l’endroit mentionné sur le plan.

Le vrai nom de l’hôtel est PLAYA DEL KARMA.

- la chambre n’a pas été faite pendant notre séjour.

2026-04-14 • via Nuitee
M
Manuel Ivan • family_with_children • mx
9
2026-04-13 • via Nuitee
N
Noélia • family_with_children • ch
8
Pros:

C'était agréable d'avoir une petite table et chaises (privés) devant la chambre. Le personnel très aimable. Bon emplacement. Draps et chambre propre.

Cons:

Chambre un peu sombre.

2026-04-10 • via Nuitee
J
Jessica • extended_group • mx
7
Ideal solo para descansar y pasar todo el día fuera.
Pros:

Las personas de recepción fueron amables

Cons:

No llegue a ver a ninguna persona de limpieza en las 4 noches que estuvimos ahí. Al parecer se tenia que pedir que limpiaran la habitación y bajar uno mismo las toallas sucias.

2026-04-09 • via Nuitee
M
Maria • couple • fr
10
Entre nature et ville, superbe séjour !
Pros:

L'emplacement est vraiment proche du centre et de la fameuse 5a avenida !
Hôtel très calme, avec des visites d'animaux assez atypiques ! On a adoré !
Le personnel est très à l'écoute et très gentil.

Cons:

Il faudrait améliorer les robinetteries des salles de bains.

2026-04-09 • via Nuitee
T
Tresenia • solo_traveller • us
10
Wonderful Budget Friendly Option in the Heart of Playa
Pros:

It was very peaceful. Quiet. The staff was amazing, especially Jose who handled my checkin. The is a wonderful budget friendly option. The rooms are a little dated with furnishings yet I had everything I needed. The courtyard was beautiful, like an Oasis.

Cons:

Honestly, for the price I really can’t complain about the property. Point of a budget option is you don’t come and expecting a Ritz-Carlton. So for my money, I would definitely come back here again.

2026-04-09 • via Nuitee
A
András • family_with_children • hu
8
2026-04-09 • via Nuitee
S
Stephane • couple • ca
8
2026-04-08 • via Nuitee
J
Jose Eduardo • solo_traveller • us
7
2026-04-08 • via Nuitee
R
Rocio Esmeralda • family_with_children • ar
7
Pros:

La ubicación. Personal.

Cons:

Estaba rota la cerradura no pudimos cerrar la puerta cuando estábamos durmiendo desde adentro. El WiFi funcionó muy mal.

2026-04-06 • via Nuitee
I
Ivette • extended_group • mx
9
Pros:

La cercanía a la quinta ave, la amabilidad del personal.

Cons:

Una pintadita a las paredes que se veían sucias porque no habia cabecera en una de las camas

2026-04-05 • via Nuitee
M
Mariela • extended_group • pe
5
Pros:

La ubicación

Cons:

Camas incómodas y le falta mantenimiento a las instalaciones.

2026-04-05 • via Nuitee
M
Mariela • extended_group • pe
5
Pros:

La ubicación

Cons:

Las instalaciones son muy malas, falta mantenimiento.

2026-04-05 • via Nuitee
C
Cabrera • extended_group • mx
10
2026-04-04 • via Nuitee
E
Emilia • couple • ca
9
Rapport Qualité Prix certain bien agréable
Pros:

L'atmosphère est typique le personnel est charmant et dévoués. La sécurité est présente. L'eau est disponible. Le Wi-Fi est très bien. Notre chambre était super fenestrée..Le jardin est rempli de palmiers et de plante. La piscine est jolie. Les deux José était à l'écoute. Pour le prix très bas tout était correct.

Cons:

Le matelas de lit jumeaux vieux et à ressort

2026-04-04 • via Nuitee
M
Mantilla Lopez • solo_traveller • co
9
2026-04-04 • via Nuitee