Hotel B&B - Playa del carmen

Hotels
7.5 (493 reviews)
Avenue. 15 Entre Calle 12 y14 Col. Centro Mza 122 Lote 9 2 loc.n D2 , Playa del Carmen , mx

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
Garden
Laundry
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Outdated facilities
Missing amenities

Categories

Cleanliness
7.08
Mixed feedback; some found it clean while others noted issues with older facilities and insects.
Service
7.55
Service was noted as friendly but some concerns about responsiveness were mentioned.
Location
8.59
Location was praised for its proximity to attractions.
Room Quality
7.04
Feedback indicated rooms were outdated and did not match expectations from photos.
Amenities
6.57
Several amenities were missing or not well maintained.
Value for Money
8.03
Value mentioned positively relative to price, despite issues.
Food and Beverage
7.58
No specific mentions on food and beverage quality.
Overall Experience
7.55
General satisfaction noted, but expectations were not fully met.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:04

Property Description

Tropical Oasis Getaway

Outdoor Pool and Free Wi-Fi
Indulge in relaxation at Hotel Playa del Karma's outdoor pool and stay connected with complimentary Wi-Fi throughout the property.

Complimentary Massage and Hammock
Enjoy a free massage with your reservation and unwind in a hammock in the comfort of your room.

Convenient Location and Nearby Attractions
Explore Playa del Carmen's Fifth Avenue shops just minutes away and visit popular attractions like Xcaret Eco-Archaological Park and Xel-Ha Theme Park within driving distance.

Experience the perfect blend of tranquility and adventure at Hotel Playa del Karma. Book now to secure your tropical escape!

Important information:

Regardless of the season, nonrefundable clauses are in effect in case of early departures or unused nights.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for MXN 200 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 493 reviews
Cleanliness: 7.08
Service: 7.55
Location: 8.59
Room Quality: 7.04
Amenities: 6.57
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 7.55
K
Karina Carla • solo_traveller • br
9
Pros:

A localização é ótima, a poucos metros da praia, das duas estações de ônibus ADO que leva pra cancun, aeroporto e outras cidades. Rua bem movimentada, segura, o quarto amplo, cama grande, o ar-condicionado ótimo, tudo ótimo

Cons:

Só de uns hóspedes que fizeram barulho durante umas duas noites a madrugada toda. Mas no resto nada a reclamar, foi uma excelente estadia.

2026-07-24 • via Nuitee
M
MARIA GRISSEL • solo_traveller • mx
8
Pros:

Buen lugar para pasar la noche, olor muy agradable en la habitación

2026-07-24 • via Nuitee
F
Fernanda • solo_traveller • mx
10
2026-07-24 • via Nuitee
T
Tiare • couple • cl
6
Pros:

Ubicación muy céntrica.

Cons:

Los impuestos cobrados en la propiedad diferían de lo informado por booking. Recepción no tenía terminal de pago para tarjeta, lo que no fue informado con anticipación y nos forzó a utilizar efectivo considerado para otros fines, si nos hubieran informado con anticipación podríamos haber dispuesto de más dinero en efectivo.
Baño sin ventilación, con olor a humedad. Escaleras angostas y altas, era poco accesible.

2026-07-23 • via Nuitee
A
Adriana • couple • mx
9
Pros:

La ubicación

Cons:

En la habitación salieron varias cucarachas

2026-07-21 • via Nuitee
J
Jhoana Montserrat • family_with_children • mx
10
Excelente
Pros:

Atención del personal

2026-07-20 • via Nuitee
C
Cisneros • solo_traveller • mx
10
Pros:

La alberca estaba súper bien, y la habitación muy amplia y cómoda

2026-07-17 • via Nuitee
B
Bryan • solo_traveller • us
8
Pros:

Cool place, conveniently located

Cons:

Could use a fresh coat of paint and minor repairs.

2026-07-15 • via Nuitee
N
Nohemí • solo_traveller • mx
10
Pros:

Super y ecxelente servicio

2026-07-15 • via Nuitee
C
Corentin • couple • bl
10
Séjour fabuleux trop court malheureusement
Pros:

Chambre spacieuse, personnel aimable et agréable
Cadre magnifique

2026-07-14 • via Nuitee
J
Jhency • solo_traveller • co
10
Una estadía comoda
Pros:

Ambiente tranquilo, muy limpio, camas cómodas, buen acceso a WiFi y su habitación con aire acondicionado, además, quedaba muy cerca a la zona comercial y la playa

Cons:

Nada

2026-07-14 • via Nuitee
N
Nicky • extended_group • mx
9
2026-07-14 • via Nuitee
L
LÓPEZ RODRÍGUEZ • solo_traveller • mx
7
Pros:

El precio

Cons:

Que se sentía muy encerrado

2026-07-12 • via Nuitee
A
Andrés Felipe • solo_traveller • co
10
Pros:

Ubicación y atención

2026-07-12 • via Nuitee
S
Syed • solo_traveller • gb
8
Peaceful
Pros:

Quiet and peaceful

Cons:

No tea

2026-07-12 • via Nuitee
S
Solène • family_with_children • fr
10
Excellent séjour
Pros:

Un très bel hôtel avec un excellent rapport qualité-prix. L'hébergement est confortable, l'extérieur très mignon, la piscine très appréciée, le personnel chaleureux et la localisation est centrale. Tout était parfait ☺️

2026-07-11 • via Nuitee
G
Gonzalez • solo_traveller • mx
10
2026-07-07 • via Nuitee
M
Mauricio • family_with_children • co
8
lo nesesario para lo que requeria.
Pros:

la atencion

Cons:

realmente por el precio que tiene y la ubicacion creo que esta bien

2026-07-05 • via Nuitee
S
Soufyane • solo_traveller • fr
10
Pros:

L'accueil, c'est un privilège de recevoir tant d'attention.
Proche de tout à moins de 5 mins à pied (commerce, station de bus, supermarché, 5ème avenue)
Le calme de l'endroit, c'est vraiment reposant.

Cons:

RAS sauf la piscine toute petite. Max 3 personnes 😅

2026-07-05 • via Nuitee
A
albelaiz • solo_traveller • mx
8
Pros:

excelente precio, estrategicamente bien, cerca de 5ta avenida, ADO,mercado municipal

2026-07-04 • via Nuitee