Renaissance Indianapolis North Hotel

Henry is fun, generous, creative, kind, professional, and just the best server. We really appreciate him and adore him. Thank you!!

Henry was absolutely incredible. He made us feel like family. We all connected with him so much and will be back to see him!

Writing this a little late but, I had to make sure I got this out before I forget. I need to shout out the front desk attendant Liz. Before I arrived I was so lost and had a ton of questions and Liz stayed on the phone with me the entire time and answered every single one. she even let me go on a little spill before we ended the call. To my surprise, when it was time for me to check in, she was the one who tended to me and my family. even with all my questions she never made it seem like I was a burden. I didn't get a chance to say thank you before leaving because I didn't see her upon check-out but I had to write this as my way of saying thank you and hopefully we will be able to return!

We had 2 exceptional interactions with hotel staff. Henry made us feel welcome at the bar and seemed to take a genuine interest in everyone in the restaurant. He even coordinated a singing of happy birthday for another guest. The 2nd exceptional service came from the front desk. The complimentary clothes dryer was broken, so we were about to head out to a local laundromat but the front desk offered to run our clothes through their in house dryer. We went to grab dinner and had it ready for us as we walked in. He even folded the clothes.

I wanted to recognize the outstanding customer service I recently received from Kristina at the Renaissance Hotel in Northwest Indiana.
I had a reservation, related to a team meeting, I was unfortunately unable to make the hotel portion of the trip, due to a personal unexpected event. I had called to cancel my reservation but wasn't sure if it was done within the required timeframe. When I later saw that I had been charged for the full stay, I called the hotel expecting to simply ask about the policy.
Kristina was incredibly understanding, professional, and kind throughout the entire conversation. She took the time to listen, spoke with her manager on my behalf, and even called me back personally with an update. To my surprise and gratitude, they approved a full refund of the room charge.
What could have been a frustrating experience turned into a reminder of how much great customer service matters. Kristina treated me with empathy, respect, and genuine care, and it made all the difference. Thank you to Kristina and the management team for going above and beyond.
Highly recommend this hotel based on the exceptional level of customer service alone!

The hotel is excellent for a team trip. Huge lobby/restaurant area for hanging out. Rooms were quiet. Starbucks right in the lobby - Henry was always very cheerful and a great way to start the day.

My big family came to Carmel to support my son at the 2026 International Piano Competition. I booked serval rooms with so many visitors. The manager on duty and all staff at the front desk gave me excellent support. Their service is outstanding. We all enjoyed the stay at this hotel. I want to say a big thank you to all of them.!

The staff was pleasant

Very nice and clean hotel. Henry at the coffee counter was the best. A cheerful greeting in the early morning made you feel so welcome! Best service and great coffee!!!

The staff went out of their way to make it a incredible to make us so comfortable from the morning to the nightlife so much fun don’t even need to leave the hotel from breakfast to the nightlife they took the time to know what was going on in our life’s and helped make our lives comfortable

I flew into Indiana for work and stayed at the Indianapolis North Renaissance. The rooms were clean, the property was well kept, and the amenities were great.

What really made my stay, though, was Henry. Every morning he greeted me with a smile and made sure my coffee and breakfast experience were always top-notch. He was friendly, attentive, and genuinely seemed happy to be there. After a few mornings, I felt like I was being welcomed by a friend rather than hotel staff.

It’s employees like Henry who make a hotel stand out. Thank you for your kindness, great service, and for making my stay that much more enjoyable. Renaissance is lucky to have you.

Bhas was our bartender last night. Idk what i wanted to drink so I told him sweet, fruity. He asked if I wanted rum or vodka base; vodka mixed well with a lot so I went with it. It didn't have a name so he called it the Kathy Special. A friend offered to get me a drink, I told the friend to get a Kathy special and Bhas remembered the drink.

Henry was great! We had a great experience during our stay here

Stayed at the Renaissance and had a wonderful stay! Very helpful staff, great amenities. Henry was amazing! So friendly, made a great coffee, and helped make my morning positive. If back in he area, I would definitely stay at this hotel !