Best Western Plus Richmond

Hotels
•
Best Western Plus
6.7 (832 reviews)
5300 Airport Square Lane , Sandston , US
+1 804-222-8200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly front desk staff
Good breakfast
Convenient location near airport
Competitive price / good value
Free airport shuttle
Some rooms large and clean
Cons:
Frequent reports of dirtiness, bad smells and mold
Outdated rooms and lumpy mattresses
Noisy groups and security/behavior issues by pool
Hallways/common areas warm and cluttered with boxes
Inconsistent housekeeping (missed garbage/towels)
Shuttle cleanliness/AC issues

Categories

Cleanliness
3.5
Many guests report dirty rooms and common areas (filthy rooms, smells, mold stains, cigarette burns); a few mention clean rooms but overall cleanliness is a common negative.
Service
7.5
Front desk staff are frequently described as friendly and helpful, though some guests reported limited responsiveness to noise/security issues.
Location
8
Convenient location near the airport and good price for the area; several guests cite the proximity to RIC and value of location.
Room Quality
5
Rooms are described as large and sometimes clean but often dated with old furniture, lumpy mattresses, broken lamps/phones and other maintenance issues.
Amenities
6.5
Breakfast and pool are cited positively by many, and a free airport shuttle is available, though shuttle cleanliness and pool noise/behavior issues were reported.
Value for Money
7.5
Multiple guests highlight good price and value (free amenities included) though some feel the cost was not justified given cleanliness/condition problems.
Food and Beverage
8
Breakfast receives consistent praise across reviews for variety and quality; no major negative comments about food service.
Overall Experience
7.6
Mixed overall: many guests appreciated staff, breakfast, location and value, but recurring cleanliness, maintenance and noisy/unsafe common-area issues lowered the experience for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location and Amenities
Located just 3.6 km from Richmond International Airport, Best Western Plus Richmond offers free airport shuttle services for a hassle-free arrival. Each guest room is equipped with essential amenities including a microwave, refrigerator, and work desk, ensuring a comfortable stay.

Fitness and Dining Options
Guests can stay active at the on-site fitness centre or catch up on work at the business centre. Fuel your day with a daily continental breakfast offered by Best Western Plus Richmond. Additionally, enjoy complimentary shuttle services to popular nearby restaurants such as TGI Fridays, Olive Garden, and Red Lobster.

Nearby Attractions
With Richmond International Raceway just 17 km away and The Virginia State Capitol 15 km away, guests can easily explore key attractions during their stay.

Book your stay at Best Western Plus Richmond for a seamless travel experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.7
Based on 832 reviews
Cleanliness: 3.5
Service: 7.5
Location: 8
Room Quality: 5
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 7.6
R
Rodney • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-10-28 • via Nuitee
D
Donna • solo_traveller • us
7
2026-10-21 • via Nuitee
G
Gery • solo_traveller • us
1
DON"T STAY HERE OR BOOK IT
Pros:

the facility was in the process of remodeling large boxes and old furniture littered the hallways, the first room I was given had occupants inside and a dog who charged the door. When I got into my room it was filthy plastic utensils on the floor , not clean and bathroom was a mess. I wouldn't let my dog sleep in this place.

Cons:

close to airport

2026-10-20 • via Nuitee
W
Willard • solo_traveller • us
2
2026-10-20 • via Nuitee
R
Ross • solo_traveller • us
10
2026-10-18 • via Nuitee
K
Kumar • solo_traveller • us
10
Must Try this Hotel when you visit Richmond
Pros:

Great stay near RIC! Clean room, comfortable bed, and friendly staff. The free airport shuttle and breakfast is good.. Excellent value for the location! Definitely coming back!!!!!

2026-10-08 • via Nuitee
R
Ravi • extended_group • us
10
Great stay with friendly staff, clean rooms, a beautiful view, and excellent breakfast.
Pros:

I had a really great stay at Grand Vista! The front desk staff was very friendly, welcoming, and helpful. The room was clean, comfortable, and had a great view. The restroom was also very clean and well maintained.
The pool was nice, and I especially loved the breakfast. Everything was really good! What impressed me the most was the number of services and amenities included without any extra fees. I honestly didn’t expect to get so much value with the stay.
Overall, I had a wonderful experience and would definitely recommend Grand Vista to anyone looking for a comfortable and enjoyable stay!

Cons:

Honestly, there wasn't much I didn't like about my stay. Everything was clean and well maintained.

2026-10-08 • via Nuitee
H
Holloway • solo_traveller • us
7
2026-09-17 • via Nuitee
T
Thomas • couple • us
8
Very good
2026-09-14 • via Nuitee
D
Deana • extended_group • us
6
Pros:

Our room was large and clean. The staff was welcoming

Cons:

The common areas were extremely warm and frankly dated. Still, it was clean!

2026-09-09 • via Nuitee
H
Harold • solo_traveller • us
8
great
Pros:

everthing

Cons:

nothing

2026-09-08 • via Nuitee
T
Terrell • solo_traveller • us
10
Pros:

Location and it was a great price

Cons:

Warm in the hallways.

2026-09-07 • via Nuitee
A
Annette • couple • us
10
2026-09-07 • via Nuitee
I
Iles • solo_traveller • us
5
Pros:

Simplicity in finding the location.

Cons:

Not having the handicap room on the first floor available, and the elevator to the second floor took forever to get to work.

2026-09-04 • via Nuitee
I
Idonia • couple • us
1
DO NOT BOOK HERE IF YOU ARE CLEAN AND DONT CARRY PROTECTION
Pros:

The place looked and smelled unsanitary. Made me not want to eat or stay there once I checked in. I prepaid so I couldn’t go anywhere else without paying again. Will never come back.

Cons:

Very run down and dirty smelling. Over ran by Hispanic occupants that party, drink and smoke all night at the pool. They also intimidate you with dirty looks if you try to use the facilities. When advised the front desk they said they have a contract for 65 rooms there so basically they get to do what they want. Rooms are smoked out, outdated, lumpy old mattresses, cigarette burns in bedding, mold stains in the bathroom, phone and lamp didn’t work. I was charged $270 for 2 nights in this $#@& hole. Very disappointed and disgusted. WILL NEVER BOOK THERE AGAIN. Shuttle was very dirty and had no AC!

2026-09-01 • via Nuitee
J
Judith • solo_traveller • us
7
2026-08-26 • via Nuitee
K
Katielee • solo_traveller • us
1
Pros:

The price

Cons:

EVERYTHING

2026-08-23 • via Nuitee
M
Miguel • family_with_children • us
4
Marginal
Pros:

Beds were confortable, room was clean.

Cons:

Building common grounds are poorly maintained. Pool area was busy with a group of adult males heavily drinking and playing loud music. That went on from 4:30 pm until late into the night, past 11 pm. An exterior side door was just hanging unsecured.

2026-08-23 • via Nuitee
N
Nathan • family_with_children • us
3
I would recommend finding somewhere better to stay.
Pros:

The breakfast wasn’t bad lots of drinks and food to choose from

Cons:

Bed was uncomfortable. Stayed two nights in between the nights they never took out the garbage in our room or the lobby both over following. They never brought and replaced towels. They’re was no hand soap for washing hands. Fridge didn’t rly makes things that cold even with the dowel turned up max cold.

2026-08-20 • via Nuitee
L
Larry • extended_group • us
9
2026-08-18 • via Nuitee