Best Western Plus Richmond

Hotels
Best Western Plus
6.8 (1098 reviews)
5300 Airport Square Lane , Sandston , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Proximity to airport
Friendly staff
Good breakfast
Cons:
Issues with cleanliness
Billing errors
No hot water

Categories

Cleanliness
4.44
Multiple reviews mentioned cleanliness issues, including mold and a bad smell.
Service
7.91
Generally good service noted, but with significant exceptions in the billing process.
Location
8.45
Proximity to the airport and considered a good area for visitors.
Room Quality
5.9
Mixed reviews; some indicated problems with old mattresses and room placement.
Amenities
7.43
Amenities were mentioned positively, although some items like hot water were lacking.
Value for Money
6.39
Considered acceptable by some, while others expressed it felt wasteful due to check-in issues.
Food and Beverage
8.44
Breakfast was well-received, contributing positively to the overall experience.
Overall Experience
5.41
Many reviews reflect a troubling experience, heavily impacted by service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:06

Property Description

Convenient Location and Amenities
Located just 3.6 km from Richmond International Airport, Best Western Plus Richmond offers free airport shuttle services for a hassle-free arrival. Each guest room is equipped with essential amenities including a microwave, refrigerator, and work desk, ensuring a comfortable stay.

Fitness and Dining Options
Guests can stay active at the on-site fitness centre or catch up on work at the business centre. Fuel your day with a daily continental breakfast offered by Best Western Plus Richmond. Additionally, enjoy complimentary shuttle services to popular nearby restaurants such as TGI Fridays, Olive Garden, and Red Lobster.

Nearby Attractions
With Richmond International Raceway just 17 km away and The Virginia State Capitol 15 km away, guests can easily explore key attractions during their stay.

Book your stay at Best Western Plus Richmond for a seamless travel experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.8
Based on 1098 reviews
Cleanliness: 4.44
Service: 7.91
Location: 8.45
Room Quality: 5.9
Amenities: 7.43
Value for Money: 6.39
Food and Beverage: 8.44
Overall Experience: 5.41
A
Angel couple us
10
2026-08-07 via Nuitee
G
grace couple us
1
Not stay there any more
Pros:

Location and value

Cons:

The whole building smells weed, building materials and boxes everywhere

2026-08-06 via Nuitee
M
Mark family_with_children us
1
NEVER again - very disappointed in Best Western
Pros:

Nothing - this hotel is dirty, old and nasty

Cons:

Bathroom dirty, mold all over the shower, vomit on the wall, carpet filthy and the mattress was awful

2026-08-05 via Nuitee
R
Ross solo_traveller us
10
2026-08-05 via Nuitee
S
Stevenson solo_traveller us
1
Pros:

Nothing, horrible experience!

Cons:

The hotel was dirty, safety hazards everywhere and my son found a Crack pipe in our room.

2026-08-02 via Nuitee
Q
Quincy couple us
4
Won't go back
Pros:

Terrible

Cons:

Amenities breakfast

2026-07-25 via Nuitee
A
Augusto solo_traveller us
4
Cons:

The management refused to address the illegal activities of guest taking the handicap parking causing elderly and disabled guests having to search for parking, while young construction workers took the available spots.

2026-07-24 via Nuitee
K
Kristen couple us
7
Overall I stay again.
Pros:

It was convenient to to where we needed to go.

Cons:

It could have been cleaner & the room kinda smelled funny at times.

2026-07-20 via Nuitee
J
John solo_traveller us
10
2026-07-20 via Nuitee
H
Henry couple us
1
The worst hotel I have seen to this day. I am very disappointed.
Pros:

This was the most disgusting room I have ever seen. The entire bathroom had black mold everywhere. Every crack in the bathroom was dirty. There was water damage and mold all throughout the room as well. Yellow pillows and dirty carpet everywhere as well.

Cons:

The room was extremely dirty. Do not stay here. It is so dirty and the staff are very unprofessional. The only positive is the location being close to the airport.

2026-07-19 via Nuitee
E
Ebony couple us
10
2026-07-19 via Nuitee
S
Sabatier solo_traveller us
8
2026-07-10 via Nuitee
N
Neia family_with_children us
3
disappointing
Pros:

Location

Cons:

Very unclean, not secure/ breakfast was not beatable and and the area was very unclean. It was just very unclean! Security really was a problem.

2026-07-09 via Nuitee
J
Jason Beaulieu solo_traveller ca
8
Bien, mais en plan B
Pros:

L'emplacement correct

Cons:

A notre arrivée, plusieurs employés dormais dans le hall d'entrée alors que d'autre mangeait leurs plats indien, l'odeur etait abominable

2026-07-08 via Nuitee
N
Neia family_with_children us
3
2026-07-06 via Nuitee
H
Harold solo_traveller us
7
Pros:

Convenience

Cons:

Breakfast

2026-07-06 via Nuitee
N
Neia couple us
4
Horrible
Pros:

Pool maintenance name Bow.

Cons:

Security was a big problem for my family and me in our rooms. Security doors are jarred side entrance door is broken. This is a security issue, anybody could just walk. I felt that it wasn’t safe to leave my room without a chaperone or my husband. it really smells bad. The carpet needs to be clean. They’re using some type of deodorizer that is no longer working. If you have a weak stomach, you know what would help happen. My shower was broken water everywhere. It was just a horrible experience.

2026-07-06 via Nuitee
K
Khalid family_with_children us
7
Pros:

Hot coffee

Cons:

waffle make is there but no waffle batter, and 2 items with pork which we can not have pork, bread and pastry both old and dry, then i try 2 boiled egg that also uncooked. Then we done breakfast somewhere else.

2026-07-06 via Nuitee
D
Dachosenone solo_traveller us
7
It was prefect will do it again
Pros:

Clean

Cons:

Food won’t that good

2026-07-06 via Nuitee
J
James couple us
10
2026-07-05 via Nuitee