Best Western Plus Richmond

Hotels
•
Best Western Plus
6.8 (1012 reviews)
5300 Airport Square Lane , Sandston , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Proximity to airport
Friendly staff
Good breakfast
Cons:
Issues with cleanliness
Billing errors
No hot water

Categories

Cleanliness
4.44
Multiple reviews mentioned cleanliness issues, including mold and a bad smell.
Service
7.91
Generally good service noted, but with significant exceptions in the billing process.
Location
8.45
Proximity to the airport and considered a good area for visitors.
Room Quality
5.9
Mixed reviews; some indicated problems with old mattresses and room placement.
Amenities
7.43
Amenities were mentioned positively, although some items like hot water were lacking.
Value for Money
6.39
Considered acceptable by some, while others expressed it felt wasteful due to check-in issues.
Food and Beverage
8.44
Breakfast was well-received, contributing positively to the overall experience.
Overall Experience
5.41
Many reviews reflect a troubling experience, heavily impacted by service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:06

Property Description

Convenient Location and Amenities
Located just 3.6 km from Richmond International Airport, Best Western Plus Richmond offers free airport shuttle services for a hassle-free arrival. Each guest room is equipped with essential amenities including a microwave, refrigerator, and work desk, ensuring a comfortable stay.

Fitness and Dining Options
Guests can stay active at the on-site fitness centre or catch up on work at the business centre. Fuel your day with a daily continental breakfast offered by Best Western Plus Richmond. Additionally, enjoy complimentary shuttle services to popular nearby restaurants such as TGI Fridays, Olive Garden, and Red Lobster.

Nearby Attractions
With Richmond International Raceway just 17 km away and The Virginia State Capitol 15 km away, guests can easily explore key attractions during their stay.

Book your stay at Best Western Plus Richmond for a seamless travel experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.8
Based on 1012 reviews
Cleanliness: 4.44
Service: 7.91
Location: 8.45
Room Quality: 5.9
Amenities: 7.43
Value for Money: 6.39
Food and Beverage: 8.44
Overall Experience: 5.41
C
Carlene • couple • us
7
It was all around a good stay
Pros:

Location

Cons:

Had a weird smell in lobby

2026-04-10 • via Nuitee
S
Schupner • family_with_children • us
6
Pros:

friendly staff

Cons:

did not have beverages available not even water. Didn't care at all for the breakfast. Room especially bath was outdated and smelled.

2026-04-06 • via Nuitee
B
Bruce • family_with_children • us
8
BEST WESTERN @ RIC
Pros:

We really like that it is close to the airport in Richmond, VA, with a free shuttle to the airport, and provides extended parking for $7 a night to leave your car.

Cons:

The shuttle service driver was also the front desk clerk! This is stretching this person's duties to the hotel. A woman was waiting at the front desk for help (she had locked herself out of her room at 4 a.m. in her dressed in her PJ'S and robe. There was no one at the front desk, because that person had to go get the shuttle van! He did stop in, when he came to pick us up for our 4 a.m shuttle, and had to help that woman first. Come on corporate! Surely you cannot expect one person to cover a van shuttle service AND the front desk position!

2026-04-05 • via Nuitee
K
Kaitlyn • family_with_children • us
4
Pros:

The location

Cons:

They didn’t really clean the hallways, glass on the ground in the hallway

2026-04-05 • via Nuitee
J
James • couple • us
10
2026-04-03 • via Nuitee
A
Alonso • couple • us
1
DO NOT STAY HERE
Pros:

The front desk worker was kind and did help us when we told her that we did not want to stay at this hotel, but other than that the hotel was completely disappointing.

Cons:

Driving up to the hotel we could tell that it was the most dated hotel on the street but that didn't bother us because we got a really good nightly rate. Once we drove into the parking lot we saw lots of people just hanging out in different areas and a car right in the front with a slashed tire. everyone was staring at us and we were instantly uncomfortable but wanted to give this place the benefit of the doubt. We walked inside the hotel and the smell of mold was very very strong, there were holes in the walls and ceiling and there was an alarm going off and no one in the lobby was concerned or tried to turn it off. We got the key to our room and were praying that the room was better than the lobby but it was not. we pretty much walked in and walked right out. The door was extremely flimsy and there were stains all over the bed, the carpet, the couch. It was actually disgusting. We ended up cancelling the rest of our stay there and went across the street to the Springhill Suites by Marriott and even though it was a lot more expensive it was definitely worth it. I will never stay in a hotel that made me feel the way I did in the Best Western Plus in Richmond, VA.

2026-03-31 • via Nuitee
E
Edwina • family_with_children • nz
8
Convenient for the airport
2026-03-31 • via Nuitee
J
jamara • couple • us
5
2026-03-30 • via Nuitee
T
Thomas • couple • us
5
2026-03-28 • via Nuitee
J
Judith • solo_traveller • us
8
Very satisfactory for the price, and the staff was excellent.
Pros:

The woman at the desk overnight drove and picked me up at the airport at 3 AM. My flight was very much delayed! I was so very appreciative!!! Lovely woman.

Cons:

The hotel in general is a little worse for the wear. Doors are banged up, etc. It's been spiffed up some, but it still show signs of wear. breakfast was good. Price was excellent.

2026-03-27 • via Nuitee
B
Bryce • extended_group • us
5
overall fine just kind of grossed out by the burn holes in the sheet
Pros:

Staff were nice. Location was good. Parking was a little cramped but fine.

Cons:

Room was clean but top sheet of my bed had cigarette burn holes in it.

2026-03-26 • via Nuitee
J
Janine • family_with_children • us
6
It was a comfortable stay for one night.
Pros:

The room was clean and comfortable. The breakfast was good. The staff was courteous.

Cons:

The shower leaked onto the floor and the closet door was broken. The room for breakfast looked like it was in the process of remodeling. The elevator was shut down unexpectedly and fire fighters were seen going down the stairs and guests were given no information about it.

2026-03-25 • via Nuitee
S
Sarah • couple • us
3
2026-03-23 • via Nuitee
L
Latisha • couple • us
5
2026-03-21 • via Nuitee
H
Hanna • family_with_children • us
6
Pros:

The location

Cons:

-The bed is uncomfortable

2026-03-19 • via Nuitee
S
Santos • couple • us
10
Great stay, comfortable room, and friendly staff. I would definitely stay here again.
Pros:

The room was clean, comfortable, and very quiet. The staff was friendly and helpful, and the location was convenient. I also appreciated how smooth and easy the check-in process was.

Cons:

Honestly, everything was good during my stay. I didn’t experience any problems.

2026-03-10 • via Nuitee
T
Tasha • solo_traveller • us
10
Pros:

Breakfast was ok and location was great

Cons:

Everything was good

2026-03-09 • via Nuitee
M
Mary • couple • us
7
2026-03-05 • via Nuitee
A
antoinette • family_with_children • us
1
Pros:

breakfast was good

Cons:

gave off short stay hotel vibes

2026-03-05 • via Nuitee
R
Randy • couple • us
7
2026-02-24 • via Nuitee