Hilton Garden Inn Phoenix North Happy Valley

The room was clean and comfortable.

Carly, the staff to check me in was absolutely amazing. She went above and beyond to make sure that I could check into my room much earlier than it was supposed to be available because my flight arrived early. She even called me before I came to the hotel to make sure the room was ready before I got there. She understood the assignment.

By contrast, there was a male staff that came to my room in the middle of the night. He was being on my door and yelling saying that someone had complained. I was being loud. I did note that my music was loud because there was a someone in a room next to me that was snoring very loud and I could hear it in my room so I turned my music up, forgetting that it was late. I felt that the staff that came to my room could’ve very easily called my room instead of beating on my door in the middle of the night and yelling.

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Location. The staff were great! Clean and comfortable.

Good location

Quiet neighborhood

We loved the location for the ease of getting to our daughter’s college to visit her. However, for the price, I really wish breakfast were included, as the breakfast is priced very high compared to other hotels in the area. Also, Saturday evening we were going to eat at the restaurant which said it was open till 10, and at 8:30 pm it was closed. We also did not have our towels, bedding or garbage cleaned or replaced throughout our whole stay (3 nights), which was disappointing. The property is very nice and clean though, which is a plus, but with the walkable restaurants also closed on a Saturday night (our daughter dropped us off so no transportation), we had to order Door Dash for our late dinner.

The hotel was clean and the staff was professional and courteous! Of note is that the parking lot is part of a larger parking lot for some restaurants in the front and various office-based businesses on the right which is a bit odd. That said, it also means there are plenty of parking spaces, plenty of lights, and plenty of camera security. No matter where I parked, I felt relatively confident that my vehicle was safe. Regarding the restaurants, they are literally about 100 ft from the front door so you dont have to go far for food if thats important to you. The hotel is located in a very nice side of town, however, if you have business near downtown or the airport, it might be a little bit of a drive in the mornings. Other than that, I have no complaints... it's a Hilton brand!

It was a great location.There was places to dine all around the hotel.Everything was very clean. I am grateful for the experience.

The room was clean. Could use some updating. Michael at the front desk could use a course in customer service. It wouldn't hurt him to smile at the guest when they come and go.

Everything was amazing. Very friendly staff and made us feel at home. Accommodated everything.

Perfectly adequate. No frills.

Everything was good other than the bathroom ventilation was not strong enough that the mirrors clouded up.
Also toilet paper was in an awkward location. Everything else was great.

Every time we go visit Phoenix, we always stay at this hotel we like it’s as close to things we like to do