Blue Lagoon Resort

Aparthotels
8.6 (1228 reviews)
22-26 Trinity Beach Rd , Trinity Beach , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent location close to beach, restaurants and lagoon
Spacious apartments with balconies and well-equipped kitchens
Beautiful, well-maintained grounds and good outdoor facilities
Pools (heated), tennis court and secure parking
Helpful staff who attended to repairs and issues
E-bike hire available
Cons:
Significant WiFi and mobile reception problems in some apartments
Cleaning / housekeeping issues (dust, mould, not fully serviced)
Broken/badly maintained in-room equipment (dishwasher, taps, knives, blinds)
Check-in/key access problems and at least one unauthorised entry reported
One pool heating inconsistent and pool sizes smaller than photo expectations

Categories

Cleanliness
6
Several cleanliness issues reported: surfaces not wiped, layer of dust, mould in shower, musty smell in second bedroom, dishwasher full of water on arrival and general lack of servicing during a 5-night stay.
Service
9.4
Mixed but generally helpful: staff investigated the dishwasher, sourced a WiFi extender and attended to issues; however there were lapses (unauthorised entry reported, slow/no answer at check-in). Overall staff responsiveness was good despite some operational failures.
Location
9.6
Strong location: walking distance to the beach, restaurants and pub; direct lagoon access and pleasant views from apartments.
Room Quality
8.9
Spacious, well-laid-out apartments with balconies and well-stocked kitchens and laundry facilities; some wear-and-tear noted (broken venetian blind, broken knives, a tap and dishwasher issues).
Amenities
9.1
Good on-site amenities: pools (heated/pleasant), tennis court, secure parking, beautiful grounds and e-bike hire; however WiFi and mobile reception were very poor for some apartments and one pool heating was inconsistent.
Value for Money
8.6
Standard quality for this hotel tier
Food and Beverage
8.6
Standard quality for this hotel tier
Overall Experience
8.6
Standard quality for this hotel tier
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:40

Property Description

Tranquil Oasis with Tropical Views

Luxurious Accommodation: Immerse yourself in the beauty of Trinity Beach from your private balcony overlooking the majestic rainforest mountains.

Relax and Unwind: Take a dip in one of our two outdoor pools or challenge your partner to a friendly match on our tennis court.

Convenience at Your Fingertips: Enjoy complimentary WiFi, explore nearby cafés and shops, and take advantage of our free parking. Book now for a serene getaway at Blue Lagoon Resort.

Important information:

Reception opening hours are:

Monday to Friday: 08:00-17:00
Saturday, Sunday & Public Holidays: 08:00-13:00

Please advise if you plan to arrive outside of reception opening hours to receive after-hours check-in instructions.

Guests booking our Three-Bedroom Apartments may receive a dual-key configuration rather than a single three-bedroom unit. This means that in such a case they would have a 2-Bedroom Apartment AND a Studio that link together.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Location

Guest Reviews

8.6
Based on 1228 reviews
Cleanliness: 6
Service: 9.4
Location: 9.6
Room Quality: 8.9
Amenities: 9.1
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 8.6
A
Alesia • couple • au
9
2026-08-21 • via Nuitee
P
Paul • couple • au
6
Happy
Pros:

Location

Cons:

Barking Dogs

2026-08-20 • via Nuitee
A
Anna • couple • au
8
Perfect, exactly what we needed
Pros:

Location, facilities, the area in reception that had things other travellers no longer needed that you were able to borrow/use

2026-08-20 • via Nuitee
S
Simon • family_with_children • gb
10
Everything we needed- clean, spacious and great location!
Pros:

I think what makes this property special is the way that it is run! Just all the little touches like the blankets, shared pantry and library and it is constantly being maintained. Trinity beach is a great location and the parking was easy. The apartment was fantastic, spacious and perfect for our needs

Cons:

The wi fi was a bit patchy.

2026-08-19 • via Nuitee
S
Scott • couple • au
8
2026-08-18 • via Nuitee
S
Scott • solo_traveller • nz
9
Pros:

Great room right on the pool

Cons:

Carparking can be an issue

2026-08-17 • via Nuitee
G
Graham • couple • au
7
Close to the main activities on the esplanades with dining experiences great at Trinity Beach.
Pros:

The location and the heated pool.

Cons:

The stairs. However management were great in assisting with luggage.

2026-08-17 • via Nuitee
R
Robyn • couple • au
9
2026-08-16 • via Nuitee
M
Margaret • extended_group • au
7
2026-08-16 • via Nuitee
A
Ando • couple • au
7
Pros:

Everything was fantastic but bed lack support and very uncomfortable for 5 nights

2026-08-15 • via Nuitee
A
Astrid • couple • au
10
2026-08-13 • via Nuitee
T
Tayla • couple • au
10
Very enjoyable. Loved the temperature of pool . We will be back . 😊
Pros:

N/a

Cons:

Water pressure in shower

2026-08-12 • via Nuitee
E
Ellie • family_with_children • au
10
Pros:

location was fantastic, views from balcony were outstanding

2026-08-11 • via Nuitee
M
Mohamed D • couple • au
10
Pros:

The pool

2026-08-09 • via Nuitee
J
John • couple • au
10
Enjoyed our stay
Pros:

Beautiful view over the lagoon

2026-08-09 • via Nuitee
S
Steve • couple • au
9
2026-08-09 • via Nuitee
J
JOHN • couple • au
7
Location. Modest facilities. Spacious room.
Pros:

Location. Modest facilities. Spacious room.

Cons:

Room not serviced: we stayed 5 nights and a top up dish-wash liquid, laundry detergent, toiletries would have been nice. Block-out blind in bath room needed - venetian blind was broken.

2026-08-08 • via Nuitee
M
Michelle • solo_traveller • au
9
2026-08-04 • via Nuitee
C
CHIKA • family_with_children • jp
9
2026-08-03 • via Nuitee
A
Amy • solo_traveller • au
3
Pros:

Good location, walking distance to beach, several restaurants and convenience store.
Direct access to the lagoon so you can go for walk around.
Apartment was very spacious and had good laundry facilities. I really liked the open plan layout with separate balcony off the master bedroom. Kitchen was well stocked with cutlery, plates, pans etc to make meals at home.
Secure carparking.
Grounds were beautiful and really well maintained.
Pools were great, heated with plenty of cabana chairs available.
Staff were helpful in that they came to see the dishwasher and did source an extender for us to use to assist with the wifi issue.

Cons:

Wifi is non-existent. We look for 3 things in accommodation - pool, wifi and carparking, so this was a significant issue for us. Staff provided us with an extender which was to help strengthen the signal but it was still very poor, dropping in and out so Im not sure that is a fixable issue. We also had poor mobile reception in the apartment so that caused a lot of issues too, particularly as I had some work to do online during our stay and there was no internet, netflix etc for the kids to enjoy, could not make calls to book restuarants or order food, or book tours. Staff did advised that the further away from reception you are, the worse it is so perhaps the spacing between the buildings is an issue (our apartment was one of the furthest away from reception on the lagoon). So if you choose to stay, I would try to request an apartment close to the office or bring your own mobile wifi service if that is something you want to have available dur8ng your stay.
Cleaning was a significant issue too. Surfaces had not been wiped down, there was a layer of dust on the TV tables and mould in the shower cubicle. A musty smell from the second bedroom and the kids were coughing non stop in that room when the ac or fans were on so they had to sleep out on the lounges for the majority of the stay. Our dishwasher was also broken on arrival as we found out that night. It was full of water so I assume wasnt checked by housekeeping before our arrival. When I went to report the following day, someone had already entered our apartment without our knowledge and fiddled with it as there were had towels aroundthe base, it was leaking onto the towels and an alarm was going off. Things break, you can't help that and we agreed to let them repair it after our stay, but we had more of an issue with somebody entering the apartment without our knowledge. A tap in the kids shower was also broken.

2026-07-22 • via Nuitee