The St Regis Singapore

We stayed here for three nights and had an overall very pleasant stay. In short, the breakfast was outstanding (great for gluten allergies - more below), the rooms are beautiful, but there is room for improvement in overall front desk service attitude and butler offerings.

The highlight of our stay was without doubt the breakfast, in particular the service my wife and I received from Senior Sous Chef Kamal Hossen. My wife has a gluten allergy and he took the time to walk her through the entire breakfast buffet explaining what she could have. He also made her delicious gluten free french toast. If you have any allergies, having this kind of reassurance means you can relax and truly enjoy your meal. He also surprised me with a freshly made bowl of laksa, my favourite Singaporean dish. Our waiter Darwisy was also very friendly and we really appreciated his service. Breakfast was superb.

As beautiful as the rooms are, we had a negative experience which left a bit of a sour taste. When we checked in were promised an upgrade to a suite room the following day, due to our Bonvoy status. When we followed up the next day the front desk manager said that we weren’t actually eligible for a suite upgrade – only an upgrade to a lower category which had not been even mentioned up until this point – or else we would have to pay. The first front desk worker had repeatedly, specifically, mentioned a suite – never anything else. Instead of honouring what her colleague had promised us at check-in, she flatly refused to help and instead encouraged us to leave a 1-star review and file a complaint! It took us getting visibly upset and asking to speak to her manager for the suite upgrade to be processed for our remaining two nights.

Even after honouring the promised upgrade, he somehow blamed us for not having “read the T&Cs of the Bonvoy program” when the whole thing was a terrible communication error on THEIR end. This is not the type of service I expect from a St. Regis - the customer is always right in these types of situations (especially when they’ve been given incorrect information by the hotel), and I am still baffled at the fact that I was encouraged to leave a negative review for something that could have so easily been solved amicably. For the record, the posted rate for the suite was only £100 more per night than our first room.

The butlers are friendly, enthusiastic and professional, yet they are only allowed to provide complimentary tea and coffee up until 11am. This feels like a shortcoming when other St Regis properties provide this service for the entirety of the day (we really enjoyed this at the St Regis in Bali).

Were it not for the upgrade incident, this would be a 5/5 review. With a brand name like St Regis come high expectations; this can be a double edged sword. This is a gorgeous hotel with a superb breakfast and overall very friendly and attentive (although less personalised) service than other St. Regis properties.

We would happily come back to this hotel, although much of that is down to the superb breakfast and service from Chef Kamal.

Room service. Very good consumables like Shampoo, conditioner

Amazing overall experience - nice modern refurbished rooms, good breakfast with excellent service led by Kamal, and great location few minutes walk from the buzzing Orchard road!

Staff Haziq, gobi & Ali provided great service and a wonderful experience. Truly appreciate the effort and professionalism!

Everything was good

Loved this hotel. If you want to stay out of the busier, noisier neighborhoods, this is your hotel. It was truly lovely and have zero issue giving it a five star rating. The room was perfectly appointed and comfortable, and the brunch, don't get me started! We had been traveling all over Asia and this was truly one of the greatest. Get ready to be full for the entire day...and the head Italian chef is an absolute doll who was so lovely to us. Great location close to the botanical and orchid gardens...it's a winner!

Jatik from butler team is incredible and gave really personalised service. In room dinning staff did a good service recovery, mistakes made by others which I was unhappy at first. The staff kept apologise, which I told him it’s not his fault. However, he managed to get his manager to resolved it.

From the moment you enter, the attentive staff, elegant lobby, and distinctive scent create a feeling of being home, wherever you may be.
A perfect location—walking distance to major attractions while still being in one of the city’s most tranquil areas.

We did a staycation at St Regis and it was a wonderful experience. The hotel facilities are great and fitness center is equipped with varieties of equipment and it even has a Inbody 270 machine to measure your body composition analysis.

The breakfast spread is great and a wide variety of food selection.

All the staff were friendly and their service were tip top.

Above all, Executive Butler Jatin is exceptional and provided great services and interact with guests with great enthusiasm!

We had an absolutely incredible stay at The St. Regis Singapore. The entire experience was outstanding from start to finish. The hotel itself is stunning – elegant, beautifully designed, and perfectly maintained.

The staff truly made the difference. Everyone was warm, attentive, and highly professional. A special thank you to Jo, Evonne and the whole team from the breakfast crew, who went above and beyond to make each morning memorable.

The location is also excellent – slightly quieter, yet still in the Orchard area, and just a short walk from the Botanic Gardens, which adds a special touch to the stay.
I would return anytime – a truly memorable and relaxing experience.

No welcoming gift
Slow speed
Severely delayed service like in-room dinning

I want to personally thank Mr. Arasu, for his hospitality and professionalism that he showed me and my family for the duration of our stay at the St Regis Singapore. Thank you so much Asasu!

The location, rooms, and services were 10/10. Could not have been happier with the entire experience. From check in to, room servicing, pool…a simply wonderful experience.

Great experience
Gobi was most helpful
Orchard Park Location was wonderful
Included breakfast included many tasty options

Incredible stay every time. Gobi is very kind and assisted us with everything we needed.

Our recent stay at The St. Regis Singapore was truly unforgettable. From the moment we arrived, we were greeted with such warmth and hospitality.

A special shout-out to Jean Wu (Guest Relations Supervisor). She was incredibly attentive and took such great care of my entire family. Her thoughtful gestures and genuine kindness made us feel so pampered and well-cared for throughout our stay.

Thanks to Jean’s exemplary service, The St. Regis has now become our #1 choice in Singapore. We can’t wait to come back! Highly recommended for anyone looking for a "home away from home" experience.
Date of stay: 3/14-3/16
Trip type: Traveled with family

We had a wonderful experience at the St. Regis, especially thanks to Kumar.

He was incredibly kind, professional, and efficient, particularly when helping us pack our luggage quickly and stress-free. His friendly attitude and attention to detail truly made a difference.

Thank you, Kumar, for your excellent service!

We had a lovely and comfortable stay at St Regis Singapore. The Astor King rooms are big and well furnished. Chief Butler Jatin and his team took great care to personalise our stay, and making the kids feel comfortable. The service staff at St Regis made all the difference to uplift a normal staycation to something special and a memorable experience. Oh and their Ruinart champagne was great! We will definitely be back.