The St Regis Singapore

Our stay was truly exceptional from start to the end. The dedication and genuine care in hospitality has made a lasting impression, and always there taking the extra step to make us feel welcome. The room was marvellous and elegantly presented. The breakfast experience was amazing with attentive service throughout. A special note of appreciation goes to Chef Kamal for personal attention, which made each breakfast a memorable one.

I am extremely disappointed with my recent experience at The St. Regis Singapore. What was meant to be an enjoyable visit turned into a series of unpleasant and uncomfortable encounters.

1st incident, I arrived slightly later than my two friends for high tea. I approached a staff member who was standing about a meter away and informed him that I was joining my friends. He pulled and joint the next table together. Then he simply walked away. I had to call him back just to request for cutlery. He did not bother to ask if I would like any drinks. I felt awkward and honestly quite embarrassed, as if I wasn’t supposed to be there.

2nd incident, I was standing directly in front of the noodle station during breakfast, waiting to be served. After the staff member finished serving the guest in front of me, she simply walked away without even acknowledging or asking what I would like. Not even eye contact. I was left standing there, unsure of what to do.

3rd incident, I returned from walking along Orchard Road during heavy downpour. My umbrella was dripping wet. Before I enter the lobby, I politely asked the Porter Concierge if there was a plastic bag available for my umbrella. He responded coldly, “This is a hotel.” I was stunned by the reply.

Throughout my stay, I could not help but left feeling small and uncomfortable. Maybe I don’t fit the typical image of a guest at this property. I don’t know. But I do know that no one should be made to feel small, judged or unwelcome. It is about hospitality, warmth, and respect.

Sadly…… this experience left me feeling very low and deeply disappointed.

My wife and I chose The St. Regis Singapore for a special reason — we were celebrating a decade of marriage. We wanted somewhere meaningful, restful, and refined. This staycation turned out to be exactly what we needed.

Located in a quieter stretch of Orchard Road, the hotel feels like a peaceful sanctuary while still being incredibly convenient. Within just a 5–10 minute walk, you’re connected to the best of Singapore’s shopping, dining, and even the Botanic Gardens. It’s the perfect balance between vibrancy and calm.

From check-in to check-out, the hospitality was exceptional. Every staff member we encountered made us feel genuinely cared for. By the time we left, we both felt completely reset — almost reborn — as if our body and soul had been gently recharged.

A few special mentions:

Gan and Aaron were wonderful during check-in. There were some minor reservation glitches, but they handled everything professionally and smoothly. More than that, they listened with patience and empathy, which made all the difference.

At Yu Ting restaurant, Calvin made our dinner memorable. The Chinese dishes were exquisite, and the steamed Hong Kong–style turbot fish was simply unforgettable — delicate, flavorful, and perfectly executed.

Chef Kamal made our breakfasts feel intimate and personal. Each morning felt less like dining in a hotel and more like being welcomed into a relative’s home. That warmth stays with you.
This wasn’t just a staycation. It was a celebration, a pause, and a renewal. Thank you to the entire team at The St. Regis Singapore for making our 10-year milestone truly meaningful.

We’ll definitely be back.

The food, service and staff at the st Regis re truly 5 star, it was a perfect place to spend Christmas. There is a bus stop directly across the street, 5 minute walk to top of orchard road, 10 minute walk to metro and botanic gardens. The morning drink butler services always made my girls smile

Kamal Hossen has been a fantastic help to my family during the breakfast buffet. He went our of his way to mash banana for my infant daughter.

The best treatment after a wedding. From the check in with Reann, so courteous and warm. Bed was so comfortable and love the experience of it

Awesome experience
Great food and service
Chef Kamal hospitality too good…took good care of our food buds and shared his journey to becoming sr most chef

First of all I thank Mr.Kamal Hossein, cheff , at breakfast area .
He made our stay and our breakfast time memorable.
A respectful, professional man who paid attention to our needs and provided best qualities 🙏🙏🙏
And spa area , and breakfast was the best in this hotel.
Luxury and comfort.
Clean , and I loved. Rooms service, and evening packages.
And concierge, all very respectful.
Spacious elegant room .

Location is excellent, it was clean and the room was very large. The staff could not have been more helpful or friendly. We had a long stay and our entire experience was brilliant. A special shout out to Shah and Ali who were so kind and so helpful the entire time. They could not do enough for us.

As always, an amazing room and the breakfast has stepped up. It’s 12/10
The beds have improved, 10 hours of amazing sleep. Well done St Regis

5 very nice hotel in a centric location

The service was superb specially the cook Kamal was very helpful and his food excellent

Hotel is beautifully built and located in a very upscale area of Singapore, Receptionist on arrival, Reann, was super.

The staff were impeccable. Hafis, our concierge arranged three terrific dinners for us throughout the city and gave us excellent advice about touring . Kent at the tea room was superb as was Prakash.
The doormen including but not only Vishnu Arasu were also very helpful.
We can’t wait to come back
John and Jeannine

While our stay had its highlights, we left with mixed feelings overall. A close friend had arranged a special surprise for my husband and me to celebrate our honeymoon, and unfortunately the hotel did not follow through with setting this up. For a property of this caliber, especially for such a meaningful occasion, this was disappointing.

That said, Gobi and Rahim at the front door truly deserve special recognition. They were incredibly kind, warm, and welcoming, and made our stay feel far more personal. Gobi gave us excellent lunch and dinner recommendations and even offered to take photos of us each night before we headed out — such a thoughtful gesture that really stood out.
Gobi and Rahim’s service were exceptional and memorable, even though the hotel missed an important opportunity to make our honeymoon feel special.

Dear Guest Relations Team,

I am writing to formally express my deep disappointment regarding the handling of my check-out experience at The St. Regis Singapore on 22 Jan, 2026, during a stay that was meant to celebrate my birthday week.

The complimentary night was redeemed using an American Express Platinum Charge digital voucher, which was properly presented, scanned, and confirmed as redeemed at the time of check-in. Despite this, during check-out, I was unexpectedly asked to re-present the voucher via the Amex app for “reconfirmation.” (By this intern named Gan with a supervisor sitting right next to him)

This request was both confusing and unnecessary, as the voucher had already been redeemed and verified by your team upon check-in. Requiring a guest to re-prove a completed redemption at check-out felt inappropriate and, frankly, distrustful.

Matters were further aggravated when the intern assisting us appeared suspicious because the screen displayed “Voucher has been used 1 time” rather than the specific “tick-off” screen he expected. This led to an uncomfortable exchange, despite the fact that the voucher had clearly been redeemed correctly. I was even required to retrieve a screenshot taken at check-in to prove what had already been confirmed the day before.

At the time, I was feeling physically unwell and in visible discomfort, yet no consideration or empathy was shown. Instead of expediting the process or offering assistance, the situation was prolonged unnecessarily.

What was most disappointing was the intervention of the Front of House Manager, Mr. Lian Weihao. Rather than de-escalating the situation or offering an apology, his approach felt confrontational and dismissive of both the circumstances and my condition. This further detracted from what should have been a seamless luxury experience, especially at a property of St. Regis’ standing.

What I expected to hear from Front of House Manager was
“I’m so sorry for the inconvenience. Please allow me to take care of this immediately.”

Luxury hospitality is defined not only by facilities, but by discretion, trust, and empathy. Unfortunately, this experience fell short on all three fronts.

I hope the management will review:
1. The policy of rechecking already-redeemed digital vouchers at check-out
2. Staff training regarding Amex digital voucher displays
3. Appropriate guest-facing conduct, particularly in situations involving unwell guests

I look forward to your response and a meaningful acknowledgment of this experience.

Best Chef is Kamal Hossen. He is very decent , respectful and great Chef. He offers lots of varieties and delicious food