Swans Brewery, Pub & Hotel

Hotels
8.1 (826 reviews)
506 Pandora Avenue , Victoria , ca

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Non-smoking throughout
Concierge service
Allergy-free room
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
No onsite parking
Noise problems at night

Categories

Cleanliness
7.49
Mixed sentiments regarding cleanliness, with mentions of some issues.
Service
8.76
Friendly and helpful staff mentioned consistently across reviews.
Location
9
Multiple reviews highlight the great location.
Room Quality
7.95
Spacious and comfortable rooms with some mentions of maintenance needed.
Amenities
7.98
Decent amenities but some areas described as dated.
Value for Money
7.44
Some reviews noted it could be pricey for the value.
Food and Beverage
8.18
Good quality food at the pub, but breakfast was not available.
Overall Experience
7.96
Generally positive experiences but with notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:36

Property Description

Luxurious All-Suite Hotel in Old Town Victoria
This all-suite hotel in Old Town Victoria, just a 5 minutes' walk from the Inner Harbour, offers guests a unique and luxurious experience.

Suite Perks Galore
Each suite at Swans Hotel & Brewpub is equipped with a full kitchen, perfect for those looking for a home away from home. Enjoy the original artwork adorning the walls while relaxing with cable TV and free Wi-Fi.

Dining and Entertainment
Indulge in a culinary experience at Swans Brewpub, where you can savor delicious meals paired with Swans beer. Don't forget to visit the beer and wine shop on-site for a perfect souvenir to remember your trip.

Convenience at Your Doorstep
With the Victoria Conference Centre just a short drive away and The Bay Centre within walking distance, Swans Hotel & Brewpub offers both convenience and luxury for your stay in Victoria.

Ready to experience luxury and comfort in Old Town Victoria? Book your stay at Swans Hotel & Brewpub now.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for free when using an existing bed.
    Children from 15 years old to 17 years old stay for CAD 15 per person per night when using an existing bed.
    People 12 years old and over stay for CAD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 826 reviews
Cleanliness: 7.49
Service: 8.76
Location: 9
Room Quality: 7.95
Amenities: 7.98
Value for Money: 7.44
Food and Beverage: 8.18
Overall Experience: 7.96
C
Cetin • solo_traveller • ca
1
Disappointing.
Pros:

The location is amazing. Also the front desk staff were very kind and helpful.

Cons:

Unfortunately the stay was very disappointing.

There were some problems like hot water was not always working and there was a bad smell in the room. I informed the front desk and they were kind and tried to solve it, so this was not the problem for me.

The big problem happened on Saturday.
From Saturday afternoon until midnight there was a huge party in a room near mine. This was not few people, it was 60 people (staff mentioned this number) Music was very loud, people were shouting, going in and out of the room and using the hallway like a party place. Again, one room with 60 people!

It was impossible to stay in the room for the whole day, even though i paid to stay and rest in the room. I could not relax, could not rest, and there was no quiet at all. It felt more like a club than a hotel.

I don’t understand how a hotel can allow 60 people party inside a hotel room. This is not acceptable and not fair for other guests. A hotel room should be a place to rest, not a place for big parties.

Then it getting worse, When I wanted to talk with a manager about this, they told me there is no manager on duty, which is also very disappointing. For such a serious problem, there should be someone responsible to handle it, at least someone can listen guests concerns.

The worst part is that this situation continued for many hours, until midnight. The whole day was ruined and very stressful for us.

I want to mention that Front desk staff were polite and tried to help, but the hotel management clearly did not control this situation properly. Because of this experience, i would not stay here again and would not recommend it to guests who want peace and quiet.

2026-02-08 • via Nuitee
C
Cynthia • family_with_children • ca
7
2026-01-19 • via Nuitee
S
Susan • extended_group • us
10
Well worth it.
Pros:

Just off the beaten path, but close to everything. Traveled with my mom so having a basic 2 bed apartment for close to the same price as a hotel was amazing.
Very friendly, and drinking coffee on the patio in the am was nice.

Cons:

It may be a little dated, but it was quite comfortable.

2026-01-19 • via Nuitee
T
Tomi • family_with_children • us
9
Pleasant stay with kitchenette that allows for quick meals. A bit of a hidden gem.
Pros:

Staff were very friendly and helpful. Location was wonderful. There were lovely double doors on the main floor that opened to a beautiful view of the harbor. Soundproofing was excellent when the exterior doors/windows were fully closed.

Cons:

The furniture in the main living area could have been arranged to better take advantage of the harbor view. Kitchen chairs were not very comfortable.

2026-01-19 • via Nuitee
J
Jonathan • couple • ie
9
Like home away from home, except for the ghost
Cons:

Nothing, all great

2026-01-19 • via Nuitee
H
Hedda • family_with_children • us
4
Overpriced and disappointing
Pros:

Location was good

Cons:

Room was very gloomy and outdated. Rather depressing, boxed in, no outside views, and not a lot of daylight.

2026-01-19 • via Nuitee
A
Ahrash • family_with_children • us
9
Great choice for families looking for lodging in downtown Victoria.
Pros:

Great location. Blends the security and service of a hotel with an apartment-style unit that you would normally have to book via AirBnB or the like. Highly recommended for families looking for a reasonably-priced place to stay in downtown Victoria.

Cons:

It was somewhat warm and humid during our visit, so getting the temperature right in the unit was tricky, but we sorted it out.

2026-01-19 • via Nuitee
M
Mary • family_with_children • us
8
Pros:

It was very clean, comfortable and centrally located. The staff was very helpful. It felt very homey.

Cons:

It would have been nice to have air conditioning.

2026-01-19 • via Nuitee
J
jennifer • solo_traveller • ca
4
Would never return zero soundproofing in rooms.
Pros:

Rooms are large

Cons:

Zero soundproofing. You can hear Word for Word what your neighbours are talking about. It’s just dreadful.

2026-01-07 • via Nuitee
B
Breeze • couple • us
9
Lovely historic hotel walkable to everything!
Pros:

- Location! We drove in from the States but walked everywhere! We had no need for a car! lol It stayed safely parked at the lot directed by the hotel staff. Additionally, the hotel is within 10 mins of the ferry drop off so it was super convenient!!
- The Staff - the most wonderful people work at the hotel!! So sweet and helpful.
- Room size - AMAZING space! We stayed in the king bed studio. Bed was very comfy, full kitchen, desk, multiple windows overlooking the water and streets. And considering the restaurant and bar were right below us, we couldn't hear them after 9pm!

Cons:

The bathroom was small considering the rest of the room size. But it had a tub! And there's a full length mirror on the back of the door.

2026-01-06 • via Nuitee
Y
Yvonne • couple • ca
10
2026-01-04 • via Nuitee
P
Pierre • solo_traveller • nl
8
2025-12-05 • via Nuitee
C
Cinthia • couple • us
10
Would stay again.
Pros:

Location, spacious, friendly staff!

2025-11-21 • via Nuitee
C
CHirsch • solo_traveller • de
8
Die Wahl hat sich gelohnt
Pros:

Küche ist unten im Restaurant, auch eine Sportsbar. Umliegend ausreichend Möglichkeiten diverse Biere und gutes Essen zu bekommen. Die "China ALLEY" , last Opiumhöllengasse :) liegt um die Ecke, die Klappbrücke mit Glück aus dem Fenster zu sehen. Zum Kochen ist alles da und in einer geräumigen Nische. Mein Zimmer war ca 4m hoch :)
Zum Hafen (entweder mit WaterTaxi direkt hinter den Häusern auf der anderen Strassenseite oder zu Fuss 20Min oder BUS. Auch schräg über die Strasse

Cons:

Keine hauseigene Parkmöglichkeiten Um die Ecke großer Parkplatz mit Onlinebezahlung. Auch Tageweise

2025-11-19 • via Nuitee
A
Andrew • family_with_children • ch
8
Always wanted to try Swanns
Pros:

Great location

Cons:

Parking not on site
No breakfast at pub
Pub closed at lunch
Booked a cot with Booking.com. Wasn’t permitted by hotel. Wires crossed so that needs to be shored up.

2025-11-11 • via Nuitee
L
Liz • extended_group • au
9
Great little hotel in a great area
Pros:

Location and food and beverage

2025-11-04 • via Nuitee
G
George • couple • us
10
2025-11-02 • via Nuitee
S
Scott • extended_group • us
9
2025-11-01 • via Nuitee
S
Sarah • couple • gb
8
Great location, great size room, helpful staff
Pros:

Large rooms, with kitchen, tastefully decorated, comfortable and clean. Great pub below.

Cons:

N/a

2025-10-29 • via Nuitee
K
Karen Viola • couple • ca
7
2025-10-27 • via Nuitee