Valentin Imperial Rivera Maya All Inclusive - Adult Only

Hotels
•
Independent
9.4 (296 reviews)
Carr.Fed.307 Chetumal, Puerto Juarez Km.311, Playa del Carmen, QROO, 77710 , Playa del Carmen , MX
52-98-4206 3660

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Facilities

Free breakfast
Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Arcade/game room
Books
Health club
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Fantastic service
Beautiful ambiance
Cons:
Inconsistent food quality
Limited pool activities

Categories

Cleanliness
9.48
Well cared for and clean grounds mentioned in multiple reviews.
Service
9.95
Numerous mentions of excellent service and friendly staff.
Location
9.49
Beautiful and relaxing location noted frequently.
Room Quality
9.44
Rooms are amazing, spacious, and clean as per guest feedback.
Amenities
8.97
Some activities noted, but desire for more variety expressed.
Value for Money
9.43
Great experiences and value cited in multiple reviews.
Food and Beverage
8.48
Food described as okay, with some high points but also some low points.
Overall Experience
9.95
General sentiment indicates exceptional experiences across multiple stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:19

Property Description

Discover the ultimate getaway at the Valentin Imperial Riviera Maya, nestled beautifully along the stunning coastline of Playa del Carmen.

Spa and Wellness Retreat: Indulge in exclusive treatments at our full-service spa, complete with massages, body therapies, and rejuvenating facials that will leave you feeling pampered and refreshed.

Gastronomic Delights: Relish a diverse culinary experience with 7 on-site restaurants, including the exquisite Italian cuisine at L´ Olivo. Enjoy 24-hour room service, cozy up in our coffee shop, or sip cocktails at one of our 9 bars and lounges.

Luxurious Accommodations: Unwind in one of our 540 uniquely decorated rooms, featuring indoor private hot tubs and furnished balconies. Enjoy premium bedding and Smart TVs, ensuring your comfort and entertainment during your stay.

Seize the opportunity for an unforgettable experience; make your reservation today!

Important information:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Covid

    Onsite COVID-19 testing (PCR) is available

See all policies

Location

Guest Reviews

9.4
Based on 296 reviews
Cleanliness: 9.48
Service: 9.95
Location: 9.49
Room Quality: 9.44
Amenities: 8.97
Value for Money: 9.43
Food and Beverage: 8.48
Overall Experience: 9.95
M
Michael • partner
10
Pros:

Property was spotless and staff was very attentive

2025-10-12 • via Nuitee
E
Erica • family
10
Pros:

Clean room, spacious restroom and love the hacienda look.

2025-10-11 • via Nuitee
J
Janee
10
Pros:

Nice resort

2025-10-10 • via Nuitee
S
Sydney • partner
10
Pros:

We had an amamzing stay at the Valentin! First timers and will be returning. The property is so beautiful and it was some of the best resort food we’ve ever had. The pool entertainment is awesome. All around 10/10

2025-10-08 • via Nuitee
L
Lauren • family
10
Pros:

This place was magical. The staff are so incredibly kind and fun. Between the beach access, large popular pool and smaller quieter pools, you can really craft your perfect vacation. The on site Martini Bar and Sports Bar offer great pre/post dinner options. All of the restaurants were lovely and offered great variety. The spa was absolutely excellent the massage I will be dreaming about until my next one! Can't wait to come back.

2025-10-08 • via Nuitee
V
Victor rodolfo
10
Pros:

I love how much they preserve the wildlife while including the resort Into it everyone was friendly and super helpful we will be returning

2025-10-08 • via Nuitee
C
Carol • partner
8
Pros:

Activities were great. Staff was amazing on-site and off. We meet a few downtown and they recognized us and were very friendly and helpful. I didn't like that you had a dress code for slacks and shoes for every restaurant at dinner. I may want to dress up once, maybe twice but not every night. You need at least one place that is casual every night.

2025-10-06 • via Nuitee
F
Francisco J • family
10
Pros:

VIM offers the perfect balance between tranquility and fun. You can choose to relax alone in a quiet area or join in on the lively activities. The lush trees and greenery create a serene, natural vibe. The staff is friendly and welcoming throughout the entire property—you truly feel at home. We're already planning our next trip back to the Valentin Imperial!

2025-10-06 • via Nuitee
S
Shailee K.
6
Pros:

The biggest issue here was the service. With the amount of money you’re paying to be there, I didn’t feel they were very accommodating. No one was really going out of their way to make our stay top notch. Also if you don’t have the Prive package they basically don’t care about you.

I would say for a couples trip this would be fine but for a group it was not great.

2025-10-05 • via Nuitee
D
D'Angelo • partner
10
Pros:

It's very sunny in Mexico, perhaps a few umbrellas around the pool. For convenience say, opposed to key cards for the rooms, maybe wristband key access

2025-10-03 • via Nuitee
A
Aleksandr • partner
10
Pros:

Would go again

2025-10-02 • via Nuitee
J
Jennifer • partner
10
Pros:

Fun activities at the pool! Great food! Every single member of the staff was friendly, even just walking by, always a smile and an hola!

2025-09-29 • via Nuitee
J
Juliet • family
10
Pros:

Will always return to VIM as it is the best all inclusive!

2025-09-29 • via Nuitee
E
Evan • partner
10
Pros:

*

2025-09-29 • via Nuitee
J
Jacob Daniel • partner
10
Pros:

We enjoyed our stay, staff was excellent and resort is beautiful.

2025-09-28 • via Nuitee
M
Michael • partner
10
Pros:

The staff was amazing and our room was the best.

2025-09-28 • via Nuitee
M
Mark • partner
10
Pros:

My husband and I had a fabulous 4-night stay. The food was delicious, well-presented, and very high quality - even the buffet. The staff were all so friendly and welcoming. As newbies to the resort, we felt like we were treated as part of a family. We understood why we met so many guests who were on their 3rd or 4th stay. The morning yoga class was perfectly challenging and relaxing, especially when it was on the beach. Plenty of space around and in the pools. Everything about the resort was so well executed and presented - the perfect amount of luxury without being pretentious. We can't wait to go back!

2025-09-27 • via Nuitee
J
Joshua • family
10
Pros:

The resort was great.

2025-09-27 • via Nuitee
V
Victor • family
10
Pros:

Everything is amazing

2025-09-26 • via Nuitee
D
Donna • partner
10
Pros:

Best place to stay in Riviera Maya! Everything is too notch.

2025-09-24 • via Nuitee