MainStay Suites Texas Medical Center-Reliant Park

Hotels
•
Main Stay Suites
6.8 (310 reviews)
3134 Old Spanish Trail , Houston , US
+1 832-916-4465

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Shuttle service
Convenient location / close to appointments
Bed/comfortable in some rooms
Gated property / security
Cons:
Bugs/roaches and pest concerns
Mold, mildew, musty smells and general lack of cleanliness
Old/dingy rooms and broken sofa beds
Unsafe feeling / homeless people nearby
Poor pool/gym and missing breakfast

Categories

Cleanliness
4.5
Multiple reviews report bugs/roaches, moldy/musty smells, mildew and rust in tub, dirty floors and generally poor upkeep — cleanliness is notably below average.
Service
9
Several guests called out friendly, helpful staff and a useful shuttle; security/gated property noted positively — staff/service is a strong point despite other issues.
Location
8.5
Convenient and close to appointments for many guests and a gated entrance with security, but some guests reported feeling unsafe because of homeless people nearby.
Room Quality
4.8
Many comments about old, dingy rooms: small, musty, mold in bathroom, broken/dirty sofa beds and worn furniture — room condition is below expectations.
Amenities
8.5
Mixed amenities: shuttle service praised and property is straightforward, but pool and gym were criticized and some rooms show water damage or pest issues.
Value for Money
5
Several guests felt disappointed relative to price (misleading photos, denied refund requests, poor room condition) — perceived value is below average.
Food and Beverage
7.6
Limited mentions — guests wished there was breakfast available; otherwise no strong positive/negative reports about F&B.
Overall Experience
6.5
Mixed to negative overall: notable cleanliness and room-quality problems and safety concerns counterbalanced by friendly staff, shuttle and convenient location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Modern Accommodations
MainStay Suites Texas Medical Center/Reliant Park offers comfortable guest rooms equipped with essential amenities such as air conditioning, flat-screen TV, and free toiletries. The rooms provide a relaxing space for guests to unwind after a day of exploring Houston.

Convenient Facilities
Guests can take advantage of the fitness centre, sun terrace, and business centre during their stay. Additionally, the hotel provides free private parking, a shared lounge, and vending machines with snacks and drinks for added convenience.

Prime Location
Situated just a few kilometers away from popular attractions like Houston Zoo and Houston Museum of Natural Science, MainStay Suites Texas Medical Center/Reliant Park is the ideal choice for travelers looking to explore the city. Book now for a memorable stay in Houston!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Guest Reviews

6.8
Based on 310 reviews
Cleanliness: 4.5
Service: 9
Location: 8.5
Room Quality: 4.8
Amenities: 8.5
Value for Money: 5
Food and Beverage: 7.6
Overall Experience: 6.5
J
Juan • family_with_children • us
10
2026-11-03 • via Nuitee
B
BAYRON • solo_traveller • us
8
The hostes actually gave me a choice to consider that was acceptable.
Pros:

N/A

Cons:

Not sure wasn't there long enough.

2026-11-01 • via Nuitee
N
Nang • family_with_children • us
8
2026-11-01 • via Nuitee
M
Moro • solo_traveller • us
10
2026-10-19 • via Nuitee
E
Edward • solo_traveller • us
8
Pros:

Bed

Cons:

All was good

2026-10-12 • via Nuitee
L
Lizeth • couple • us
7
2026-10-12 • via Nuitee
C
cristi • family_with_children • us
6
It was okay but wouldn't book again.
Pros:

Location was okay. Driveway entrance was kind of hidden.

Cons:

The hotel was a little ruin down. Needed some updating on the inside. I was glad we didn't need the sofa bed to sleep on. It was really in need of replacing, missing 2 legs and just looked very old and dingy. Fire alarm went off in the middle of the night was disturbing as there was not a fire. Was glad I only had to stay one night.

2026-09-17 • via Nuitee
E
Evans • solo_traveller • us
5
2026-09-14 • via Nuitee
G
Guillermo • extended_group • us
3
I wouldn’t stay here again just feels unsafe
Pros:

It’s okay hotel, clean

Cons:

It feels unsafe. Theres a lot of homeless people outside. Didn’t feel safe to be there or to leave my truck.

2026-09-14 • via Nuitee
J
Jimenez • solo_traveller • us
10
2026-09-11 • via Nuitee
J
Jimenez • solo_traveller • us
10
2026-09-11 • via Nuitee
B
Briana • couple • us
5
Convient
Pros:

Close to where I needed and gated with security

Cons:

Not enough towels, roaches and bugs water damage (looked gross)

2026-09-09 • via Nuitee
M
Matthews • solo_traveller • us
9
2026-09-03 • via Nuitee
B
Beaudwyn • solo_traveller • us
7
Not great
Pros:

The bed

Cons:

I won't be teturning

2026-09-02 • via Nuitee
L
Levala • couple • us
2
Pros:

Nothing remolding rooms had a ordor

Cons:

It was old and stuff sofa bed looked disgusting

2026-08-29 • via Nuitee
F
FREDIS A • couple • us
10
2026-08-22 • via Nuitee
P
Pamela • couple • us
10
2026-08-13 • via Nuitee
C
Cueto • solo_traveller • us
10
2026-08-11 • via Nuitee
A
Althea • solo_traveller • us
7
Pros:

The friendliness of the staff.

Cons:

The fact that the AC is so close to the bed head. The direction on the furniture should be rearranged. .

2026-08-10 • via Nuitee
W
weaver • solo_traveller • us
7
Pros:

Quit! Close to my appt!

Cons:

I saw roaches!

2026-08-08 • via Nuitee