MainStay Suites Texas Medical Center-Reliant Park

Hotels
•
Main Stay Suites
7 (427 reviews)
3134 Old Spanish Trail , Houston , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
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Review Highlights

Pros:
Accommodating staff
Convenient location
Affordable rates
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
4.39
Multiple mentions of roaches and dirty conditions in rooms.
Service
8.86
Staff were accommodating and helpful, though there were some service issues with towels.
Location
8.9
Proximity to hospitals and travelers found it convenient.
Room Quality
6.85
Rooms varied in quality; issues with mattress and amenities.
Amenities
5.88
Lack of essential kitchen items; some enjoyed the kitchenette.
Value for Money
8.34
Generally good value considering proximity to services, despite some issues.
Food and Beverage
6.39
Limited review of breakfast and kitchen facilities.
Overall Experience
6.36
Mixed experiences; helpful staff and location balanced by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:18

Property Description

Modern Accommodations
MainStay Suites Texas Medical Center/Reliant Park offers comfortable guest rooms equipped with essential amenities such as air conditioning, flat-screen TV, and free toiletries. The rooms provide a relaxing space for guests to unwind after a day of exploring Houston.

Convenient Facilities
Guests can take advantage of the fitness centre, sun terrace, and business centre during their stay. Additionally, the hotel provides free private parking, a shared lounge, and vending machines with snacks and drinks for added convenience.

Prime Location
Situated just a few kilometers away from popular attractions like Houston Zoo and Houston Museum of Natural Science, MainStay Suites Texas Medical Center/Reliant Park is the ideal choice for travelers looking to explore the city. Book now for a memorable stay in Houston!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7
Based on 427 reviews
Cleanliness: 4.39
Service: 8.86
Location: 8.9
Room Quality: 6.85
Amenities: 5.88
Value for Money: 8.34
Food and Beverage: 6.39
Overall Experience: 6.36
• couple • us
5
2026-04-07 • via Nuitee
M
Melvin • family_with_children • sg
7
2026-04-04 • via Nuitee
S
Syma • couple • us
4
Pros:

The front desk staff was very nice but the hotel is very outdated. The room did not even have a room number but a piece of tape across it with a number! The room smelled very musty almost like stale smoke and the bed was very uncomfortable. Just very outdated but was quiet and clean

2026-03-31 • via Nuitee
S
Sheryl • family_with_children • us
1
2026-03-23 • via Nuitee
G
Grayson • family_with_children • us
10
Pros:

Staff is very nice and helpful. Room clean and comfortable. Love the balcony

Cons:

The elevator was scary and halls and elevator very warm.

2026-03-22 • via Nuitee
T
twanda • family_with_children • us
4
2026-03-19 • via Nuitee
R
RANDY • family_with_children • us
1
It was not pleasant
Pros:

Nothing, they tried to double charge me for our stay and argued with me about it so I had to call my bank and file a fraud claim. Then they had to move our boys from the room they were initially put in because the door battery went out and wouldn’t open. Our boys got locked out and it took three hours for them to fix it and put our day behind so we had to change our itinerary for that day.

2026-03-14 • via Nuitee
L
Loren • couple • us
8
2026-03-10 • via Nuitee
C
Cody • family_with_children • us
6
Pros:

Great staff

Cons:

Issue with tv remote.

2026-03-10 • via Nuitee
C
Cody • family_with_children • us
6
2026-03-10 • via Nuitee
L
Lynne • couple • us
7
2026-03-09 • via Nuitee
S
Stephanie • family_with_children • us
1
Terrible
2026-03-05 • via Nuitee
C
Claire • family_with_children • us
9
Ya'll come give it a try!
Pros:

Staff was nice and helpful. No one ever yet begrudged us towels, wash cloths or toilet paper. Parking was easy, free, fenced in and seemed safe. Saw a patrolman in the building, which was comforting. Laundry room was clean, and the little gym was a nice plus. You can work out while you do laundry LOL. There was nearly always coffee in the lobby, but a personal pot in the room as well. I loved the kitchenette. This saved us a ton of money! Bathrooms are huge with lots of sturdy grab bars. This was our second stay, and since it's close to MD Anderson, it worked out perfect for us. Beds were comfortable. An extra light would be nice. The TV worked just fine, but the DVD player lacked a remote. That was disappointing. We need to come back in March for further treatment and tried to book an extended stay, but unfortunately they're already sold out.

Cons:

I wasn't excited about the occasional roach. However, I know Houston has a huge problem with roaches. As long as none of them hitches a ride home with us I'll deal with it! LOL. The overall experience in this little hotel is really great for people undergoing cancer treatment on a small budget and a huge will to live and be happy!

2026-02-26 • via Nuitee
R
Ronald • couple • us
6
2026-02-23 • via Nuitee
J
Julie • couple • us
6
2026-02-10 • via Nuitee
J
Julie • couple • us
8
2026-01-26 • via Nuitee
D
Dianne • couple • us
7
Stayed here before and overall a good buy
Pros:

Very economical for our stay with husband’s hospital stay

Cons:

TV’s were very difficult bedroom one never could get to play.Had to change rooms room 403 had a huge hazard.Water was on the floor in bedroom behind room AC with the power strip sitting in water.Room was very musky smelling.After changing to room 203 was much better.But tv’s were complicated and one being inoperable

2026-01-19 • via Nuitee
G
Gabriel • couple • us
1
it was genuinely a bad experience.
Cons:

construction, construction and more construction. no access to necessary amenities for an elderly guest. multiple things out of order and not a safe area.

2026-01-19 • via Nuitee
M
Mark • couple • us
1
The staff is always friendly they are working within their means.
Pros:

The location close to the medical center

Cons:

The property has declined in the years and has roaches in the rooms now.

2026-01-19 • via Nuitee
B
Billy • couple • us
10
Was a great place to stay an will stay again.
Pros:

Did not eat had real early appointment at hospital.

2026-01-19 • via Nuitee