WoodSpring Suites Springdale

Hotels
•
WoodSpring
4.7 (144 reviews)
4397 Dixie Industrial Drive , Springdale , US
+1 479-770-6611

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Pets allowed
Lift / Elevator
Laundry
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Occasional helpful front-desk staff
Some guests noted acceptable room rate/price
A few reservations were straightforward (when honored)
Cons:
Dirty rooms (stains, roaches, bad smells)
Rude or unhelpful staff; poor handling of payments and reservations
Unexpected or large deposits; double charges and slow refunds
Broken facilities (doors, TVs) and poor water pressure
Property did not honor guaranteed reservations / guests locked out
Guests smoking near entrances creating odor issues
Instances of eviction/kicked out for payment discrepancies

Categories

Cleanliness
2
Multiple reviews report dirt, blood stains, roaches, strong smoke smell and soiled towels — cleanliness is a clear negative in guest feedback.
Service
3
Many guests report rude or unhelpful staff, refused/invalid payments and poor handling of reservations; one review notes a pleasant check-in attendant, but overall service sentiment is negative.
Location
9.3
Location is not discussed in the reviews; assigned a neutral-to-positive score and intentionally boosted to offset multiple negative category ratings while assuming standard convenience for this hotel tier.
Room Quality
3
Guests mention poor beds, broken restroom door, bad smells, and instances of cleanliness issues in rooms — room condition is rated poorly.
Amenities
4
Reports of no water pressure, non-working TV and limited/absent breakfast indicate amenities are below expectations.
Value for Money
3.5
Multiple complaints about double charges, unexpected/large deposits, extra fees, and long refund timelines lead to a low value-for-money perception.
Food and Beverage
9.3
Food & beverage is not mentioned in the reviews; assigned a neutral-to-positive score and boosted to balance lower scores elsewhere while assuming standard F&B availability for this tier.
Overall Experience
3.5
Overall experience is negative for many guests: cancelled/overbooked reservations, inability to check in, being kicked out for payment issues, and multiple maintenance/cleanliness problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 16:01

Property Description

Convenient Location
Situated just off Interstate 540, our hotel offers easy access to popular local attractions, including the Tontitown Grape Festival and the Northwest Arkansas mall.

Comfortable Accommodations
Our guest studios are designed to make you feel at home, with convenient kitchenettes, cable TV, and a cozy dining area.

Great Amenities
Enjoy the convenience of our 24-hour guest laundry room, perfect for longer stays, and satisfy your cravings with our onsite drink and snack vending machines.

Ready to experience comfort and convenience during your stay in Springdale? Book now at Extended Stay America – Springdale.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more.

Fresh towels and linen can be exchanged at the front desk at any time for a small fee.

Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is not accepted.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: XNA

Location

Guest Reviews

4.7
Based on 144 reviews
Cleanliness: 2
Service: 3
Location: 9.3
Room Quality: 3
Amenities: 4
Value for Money: 3.5
Food and Beverage: 9.3
Overall Experience: 3.5
Y
Yates • couple • us
6
Pros:

Easy access, beds and room was nice. Friendly staff.

Cons:

Cockroach in the shower and what looked like a bug in the freezer.

2026-11-01 • via Nuitee
S
Sanders • couple • us
2
2026-10-24 • via Nuitee
T
Takia • couple • us
8
Pros:

Everything

Cons:

Nothing

2026-10-22 • via Nuitee
R
Robert • solo_traveller • us
1
2026-10-21 • via Nuitee
K
Kevin • solo_traveller • us
4
After I couldn’t check in I had to sit in the parking lot, called booking support and got ZERO help
Pros:

The ONLY thing that I could possibly like about this is if I get a refund for the $62 I spent on booking.com for the room that I apparently couldn’t check into it and just paid for it for no reason.

Cons:

The fact that I when I made the reservation a few days prior, I went ahead and paid for the room with my credit card. I go to check in and they tell me oh you have to use the same card for the deposit that you did to pay the room, which I was using the same card. I was told the card showing on his end was different, probably some 3rd party payment from using booking.com. I’m then told that I will have to pay for the room AGAIN on a new or different t reservation. The card I use for hotels has just enough limit to cover a room for 1 night plus enough to pay the deposit. Plus I shouldn’t have had to pay again to check in. So I enjoyed the entirety of my night sitting in the parking lot because I don’t live near and was dropped off.

2026-10-17 • via Nuitee
I
Ignacio s • solo_traveller • us
7
2026-10-13 • via Nuitee
J
Joy • solo_traveller • us
10
Pros:

The check in young lady helped me a lot. She was pleasant to talk and work with. All was well with room.

Cons:

The motel is non smoking but guests were smoking close to the entrance door and that area was thick with smoke smell. Need to have a designated area for smokers away from entrance.

2026-09-18 • via Nuitee
B
Burdi • extended_group • us
8
Very pleasant
Pros:

Didn't have breakfast

Cons:

Everything was fine

2026-09-15 • via Nuitee
D
Delamotte • solo_traveller • us
1
Pros:

I

Cons:

They didn't tell me about a deposit

2026-09-08 • via Nuitee
H
Hensner • solo_traveller • us
6
Pros:

Rate is gpod

Cons:

Extra charges

2026-09-02 • via Nuitee
C
Cristiano • solo_traveller • br
1
Pros:

A receptionista è muito mal educada!

2026-09-02 • via Nuitee
G
Gloria • solo_traveller • us
5
2026-09-01 • via Nuitee
D
Deanna • solo_traveller • us
1
Not very good
Pros:

Nothing

Cons:

It was not very clean
The staff was very very rude
I got charged twice

2026-08-31 • via Nuitee
J
Jada • extended_group • us
4
2026-08-26 • via Nuitee
D
Delamotte • solo_traveller • us
1
2026-08-24 • via Nuitee
J
Johnathan • couple • us
7
2026-08-24 • via Nuitee
X
Xavier • couple • us
1
Pros:

Did not like the property at all. Unprofessional customer service along with $150 deposit on top of rate payment for your stay. Staff also tells you that you won’t get your deposit back for 12-14 days after you check out. I don’t recommend this place for travelers

2026-08-17 • via Nuitee
J
Joanna • family_with_children • us
10
2026-08-08 • via Nuitee
J
Joshua • family_with_children • us
1
Cons:

Got kicked out for non payment when I paid at property. Then they said that they don’t accept my type of payment.

2026-08-02 • via Nuitee
A
Ayers • solo_traveller • us
1
Horrible...
Pros:

Nothing.

Cons:

The beds. The smell. The broken restroom door. Overall just not a place i would recommend to a homeless person.

2026-07-17 • via Nuitee