Hilton Garden Inn Durham Southpoint

Hotels
•
Hilton Garden Inn
8.6 (329 reviews)
7007 Fayetteville Road , Durham , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Comfortable beds
Cons:
Dirty carpets
Outdated facilities
High prices for rooms

Categories

Cleanliness
8.18
Several reviews mentioned cleanliness positively, but some also noted issues such as dirty carpets and mold.
Service
9.65
Staff received consistent praise for being helpful, friendly, and efficient.
Location
9.69
Many reviewers highlighted the excellent location, convenient for shopping and access to highways.
Room Quality
7.64
Mixed feelings with some enjoying the comfort while others noted outdated facilities and issues with room quality.
Amenities
8.17
Some amenities were mentioned positively, but issues like low-quality facilities were highlighted.
Value for Money
8.63
General consensus that while the hotel was nice, there were complaints regarding room pricing.
Food and Beverage
7.68
Breakfast was mentioned positively by some but also criticized for being expensive.
Overall Experience
9.15
Mostly positive experiences were shared, with some significant criticisms but overall a good stay for many.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:30

Property Description

Luxurious Accommodations
Experience comfort like never before with adjustable sleep system beds and modern amenities in every room at this Garden Inn. Enjoy free Wi-Fi and unwind in front of a flat-screen HD TV.

Recreational Facilities
Take a dip in the indoor pool or relax on the poolside seating and outdoor patio. Stay active at the fitness center, ensuring a well-rounded stay for all guests.

Dining Excellence
Indulge in a culinary delight at Ruth’s Chris Steak House for dinner or savor a delicious breakfast at The Great American Grill. With convenient dining options, your taste buds are in for a treat.

Book your stay at the Hilton Garden Inn Durham Southpoint for a perfect blend of comfort, convenience, and luxury.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 329 reviews
Cleanliness: 8.18
Service: 9.65
Location: 9.69
Room Quality: 7.64
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 7.68
Overall Experience: 9.15
S
stutzman • family_with_children • us
10
2026-03-30 • via Nuitee
A
Anna Gray • extended_group • us
10
Excellent stay!
Pros:

I stayed here for a marathon in Cary, and the staff and hotel accommodations and staff made it a perfect stay! It was clean, stayed in a room facing the shopping district (so did not hear any traffic off the main road), and the bonus of a microwave and Keurig and complimentary coffee pods in the room truly made a 3:30 AM wakeup call for a race so much easier. I am happy to report my oatmeal heated up great, as did the Keurig, haha! This hotel is literally walking distances to restaurants (and a Fleet Feet, if you have a race nearby!), and super close to other places within 10 minutes of driving.

The lobby and seating area was wonderful too. My run group and I had plenty of room to hang out and have dinner together.

2026-03-16 • via Nuitee
C
Carolyn • couple • us
10
Friendly and helpful staff, clean and comfortable room, excellent location
Pros:

Great hot beverage station and lots of breakfast options.

Cons:

Pillows were a tad lumpy.

2026-03-16 • via Nuitee
D
Doudan • Family • Raritan, New Jersey
6
Good location, poor front desk service
Pros:

The hotel’s location is very convenient, making it easy to get around. The room was spacious and comfortable, and the breakfast selection was good with plenty of options to start the day. These aspects of the stay met my expectations.

However, the front desk service was very disappointing. As a Diamond member, my status was not acknowledged at check-in, which was surprising. I inquired about a possible upgrade and was told the hotel was sold out. Out of curiosity, I checked the Hilton app during my stay and saw multiple room types — including upgraded categories — available for booking. This made the explanation difficult to understand.

At checkout, I requested a 2 PM late checkout. Again, I was told that while they would “normally” grant it, they couldn’t because the hotel was sold out that day. Once more, I checked the app and found several room types, including my current room category, still available for booking.

The inconsistency between what I was told and what was publicly available online was very disappointing. Transparency and recognition of loyalty status are important, especially for frequent guests. While the property itself has many positives, the front desk service needs significant improvement.

2026-02-24 • via Tripadvisor
T
Tammie • solo_traveller • us
9
2026-02-11 • via Nuitee
J
Johnie • couple • us
10
Wonderful
Pros:

Location

Cons:

NA

2026-02-08 • via Nuitee
J
Jordan • solo_traveller • us
10
2026-01-31 • via Nuitee
B
Bill • couple • us
10
2026-01-19 • via Nuitee
D
Denise • couple • us
5
Cons:

The bed was worn out and mold on shower wall

2026-01-19 • via Nuitee
D
dennis solon • couple • us
9
fine
Pros:

everything accept

Cons:

The hallways were too cold

2026-01-19 • via Nuitee
J
JenGinny • Solo travel • Houston, Texas
10
Reliable
Pros:

Have stayed here multiple times for over a decade. It is Reliable and convenient to shopping restaurants and the interstate. While I'm never a fan of window heating/A/C units this one wasn't particularly loud and managed to keep up on spite of record cold temperatures outside.

2026-01-18 • via Tripadvisor
G
Gregory • couple • us
8
2026-01-15 • via Nuitee
T
Tammy • family_with_children • us
9
Pros:

Close access to dinner and shopping.

Cons:

Shower bottoms where very slippery.

2026-01-12 • via Nuitee
R
Rodney • family_with_children • us
10
2026-01-07 • via Nuitee
F
Frank J B • couple • us
10
Pros:

Everything

2026-01-05 • via Nuitee
J
Jason • couple • us
8
Pros:

Nice location and room was big

Cons:

Nothing. It was great

2026-01-05 • via Nuitee
C
catherine • couple • us
10
2026-01-02 • via Nuitee
P
Pitoniak • family_with_children • us
10
Short stay but was great!
Pros:

Beds were comfy. Clean room. Near a lot of stores and restaurants. Staff was awesome nice and helpful!

2025-12-27 • via Nuitee
N
Nolley • couple • us
10
Pros:

Staff was very nice and efficient.

2025-12-22 • via Nuitee
J
Julia • couple • us
10
Pros:

Bed comfort

2025-12-22 • via Nuitee