Hotel Villa Mercedes San Cristobal

Hotels
•
Independent
8.6 (107 reviews)
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264 , San Cristóbal de las Casas , MX
52-967-6786200

listing image 1
Show all photos

Facilities

Proposal/romance packages available
Express check-out
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Designated smoking area
See all facilities

Review Highlights

Pros:
Excellent service
Honest staff
Cons:
Lack of cleanliness details

Categories

Cleanliness
8.04
Standard quality for this hotel tier.
Service
9.01
Very honest staff; recovered lost items.
Location
9.05
Convenient for work or family stays.
Room Quality
8.5
Very good hotel overall.
Amenities
8.53
Standard quality for this hotel tier.
Value for Money
8.49
Standard quality for this hotel tier.
Food and Beverage
8.54
Standard quality for this hotel tier.
Overall Experience
8.61
Overall satisfaction is high.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:38

Property Description

Escape to the charming Hotel Villa Mercedes San Cristobal, a stunning Colonial retreat situated in the heart of San Cristóbal de las Casas, where heritage meets modern comfort.

Breathtaking Views
Take in the picturesque scenery from our delightful terrace and serene garden, the perfect backdrop for relaxation and reflection.

Delectable Dining Options
Savor delightful meals at La Chimenea, one of our two exquisite restaurants, or enjoy in-room dining with limited hours. Our coffee shop and bar/lounge offer refreshing options to quench your thirst.

Business and Event Ready
With over 4408 square feet of versatile event space, our hotel is ideal for conferences and celebrations. Plus, our 24-hour business center ensures you stay productive during your stay.

Experience timeless elegance in San Cristóbal de las Casas—book your stay with us today!

Important information:

  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • A car is not required for transportation to and from this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.6
Based on 107 reviews
Cleanliness: 8.04
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.61
L
Luis
10
Pros:

Excelente

2025-09-29 • via Nuitee
E
EMILIO
8
Pros:

excelente hotel para ir de trabajo o con la familia, super honestos, por error dejamos una billetera con tarjetas y credenciales y al darnos cuenta en un par de horas, al regresar la tenían en resguardo y en espera de que fuéramos por ella.

2025-09-22 • via Nuitee
L
Luis Adrian
10
Satisfaccion
Pros:

muy bien!

2025-09-08 • via Nuitee
J
Juan Carlos
8
Pros:

Nada

2025-08-22 • via Nuitee
J
JOSE ENRIQUE LOPEZ DE LA • partner
10
Pros:

Muy buen hotel en general
Vale la pena

2025-07-13 • via Nuitee
G
Guadalupe • partner
8
Pros:

La ubicación de la propiedad era conveniente

2025-05-18 • via Nuitee
L
LORENZO RODRIGO
8
Buen servicio, proporciona un buena comodidad
Pros:

El hotel esta muy bien, sus servicios son muy completos y la estancia en general es fabulosa! descanso y comodidad son caracteristicas que distinguen a la propiedad. El Check In es agil y con una atencion esmerada. Solamente sugeriria que procurasen una limpieza mas esperada, las cortinas tienen telarañas y suciedad.

2025-05-14 • via Nuitee
J
Jessica Paola
6
Pros:

Bien, solo sucia la habitación

2025-04-10 • via Nuitee
J
Jessica Paola
6
Pros:

Todo bien, solo la recámara muy sucia

2025-04-10 • via Nuitee
M
María Luisa
6
Pros:

La propiedad es linda, los cuartos son amplios y el restaurante ofrece un buen desayuno. Sin embargo, la habitación que me asignaron tenía dos camas, en lugar de una como la había solicitado y el agua caliente tardaba mucho en salir.
El desayuno no está incluído en la tarifa normal

2025-03-03 • via Nuitee
J
James
10
Pros:

OK for my needs when I’m there. Property is dated, but fits the overall atmosphere of San Cristobal.

2025-02-08 • via Nuitee
F
Faustino
10
No dieron bebidas de bienvenida VIP
Pros:

Me gustó mucho pero no me dieron las bebidas de bienvenida :(

2025-01-28 • via Nuitee
J
JAMES • partner
10
Pros:

It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again.

2025-01-19 • via Nuitee
A
Alejandro
10
Pros:

La habitación es amplia y limpia, tiene bonitos jardines

2024-12-26 • via Nuitee
M
Mariano
8
Excelente!!!!
Pros:

Excelente para ir solo o en familia

2024-12-17 • via Nuitee
V
Victor • partner
10
Pros:

Excelente servicio y atención

2024-11-21 • via Nuitee
E
Erika Vanessa Madrigal • partner
10
Pros:

Es buena pero falta remodelar algunas cosas

2024-11-13 • via Nuitee
V
Verified traveler
10
Pros:

Señales de Internet muy débiles

2024-09-25 • via Nuitee
M
Maricruz • family
10
Pros:

Bonito lugar

2024-09-03 • via Nuitee
J
Jorge
8
Pros:

Xx

2024-08-16 • via Nuitee