Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and tidy rooms
Spacious, comfortable rooms/apartments
Comfortable beds
Helpful / responsive staff (in many reviews)
Good location (near metro, shops, boulevard)
Gym and well-decorated apartments
Cons:
Breakfast quality poor (bad coffee) and basic offerings
Breakfast overcrowded by groups – long waits
Prices have risen; perceived poor value
Reported refund issue for a cancelled reservation
Noisy air conditioners or fridge in some rooms
Staff can be unfriendly or ignore guests during breakfast; extra charges (e.g., orange juice)

Categories

Cleanliness
9.6
Multiple reviews explicitly praise cleanliness (words like 'Schoon', 'Чисто', 'чистота', 'clean'), rooms and terraces described as tidy and comfortable.
Service
9.2
Generally responsive and helpful staff in many reviews ('отзивчив персонал', 'Good communication'), though some guests report changed/unfriendly staff or being ignored at breakfast.
Location
9.4
Location repeatedly noted as a strength ('excellent location', close to metro, shops, boulevard); one review mentions it is not central but overall location is positive.
Room Quality
9
Rooms described as spacious, comfortable and well-decorated ('уютно', 'duży pokój', 'comfortable beds'), with occasional issues reported (no slippers, noisy AC or fridge, heating problem in one review).
Amenities
9
Amenities such as a gym, well-decorated apartments and minibars are mentioned positively, though some guests note limited extras and group-handling strains during breakfast.
Value for Money
7
Several guests mention price increases and reduced value compared to before; complaints about extra charges (e.g., for orange juice) and perceived poorer value.
Food and Beverage
7
Multiple complaints about breakfast quality (poor coffee, basic breakfast), long waits and crowding from groups; some guests avoid hotel breakfast as a result.
Overall Experience
9.4
Overall stays are positive for many guests (comfortable beds, clean rooms, helpful staff), with some service and F&B issues noted that temper otherwise strong experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 20:50

Property Description

Luxurious Accommodation and Dining

Hotel ZOO Sofia offers tastefully decorated and fully-equipped accommodation, providing guests with an air of tranquility. Enjoy a drink in the stylish bar and sample a variety of cuisine in the elegant Bijou restaurant.

Convenient Amenities

Guests can take advantage of the free gym and stay connected with free WiFi throughout the hotel. Secure parking is available for those arriving by car.

Prime Location

Situated next to a large green park, Hotel ZOO Sofia is in close proximity to Sofia City Zoo and various business centers. With Sofia Airport just a 15-minute drive away, the hotel offers convenience for both leisure and business travelers.

Book your stay at Hotel ZOO Sofia now for a luxurious and convenient experience in Sofia.

Important information:

Please note that the airport shuttle from Sofia Airport needs to be requested at least 24 hours in advance. Contact details are stated in the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Location

Guest Reviews

8.7
Based on 2729 reviews
Cleanliness: 9.6
Service: 9.2
Location: 9.4
Room Quality: 9
Amenities: 9
Value for Money: 7
Food and Beverage: 7
Overall Experience: 9.4
I
Ivan • family_with_children • rs
8
Nice budget hotel for a night or two.
Pros:

Room was clean. Personel is very kind and professional.

Cons:

Location is not so great.

2026-08-03 • via Nuitee
I
Irina • family_with_children • ro
9
2026-08-03 • via Nuitee
R
Radoslav • couple • bg
10
2026-08-03 • via Nuitee
H
Hank65 • solo_traveller • nl
6
Pros:

Schoon en fijne kamer

Cons:

Ontbijt is niet meer zoals het voorheen was. Prijzen zijn ook flink gestegen. Personeel is ook veranderd. Niet echt gastvrij

2026-07-23 • via Nuitee
L
Leonardo • couple • it
8
2026-07-23 • via Nuitee
Y
Yuliya • solo_traveller • bg
10
2026-07-23 • via Nuitee
A
Ali • family_with_children • gb
8
2026-07-22 • via Nuitee
E
Elitsa • solo_traveller • bg
8
2026-07-21 • via Nuitee
A
Anamaria-Corina • solo_traveller • ro
10
2026-07-20 • via Nuitee
N
Nicoleta • family_with_children • ro
8
2026-07-20 • via Nuitee
Стеф • solo_traveller • bg
7
2026-07-19 • via Nuitee
I
Ion • family_with_children • ro
8
2026-07-19 • via Nuitee
O
OLEG • solo_traveller • vn
10
2026-07-19 • via Nuitee
A
Aishe • solo_traveller • bg
10
Pros:

100

Cons:

Всичко ми хареса

2026-07-19 • via Nuitee
I
Ion • family_with_children • ro
8
2026-07-19 • via Nuitee
M
Margarita • solo_traveller • bg
6
2026-07-18 • via Nuitee
Веселин • solo_traveller • bg
9
2026-07-18 • via Nuitee
C
Cani • solo_traveller • bg
10
Pros:

Удобство, чистота, професионално отношение

2026-07-17 • via Nuitee
O
OLEG • solo_traveller • vn
10
2026-07-17 • via Nuitee
Y
Yordan • couple • bg
1
Pros:

При анулирана резервация не ми бяха възстановени парите

2026-07-15 • via Nuitee