Homewood Suites by Hilton Fort Collins

This is not somewhere I would ever stay again and the high ratings seem suspicious.

I wouldn't have written a negative review just for the lights that don't work, the florescent bulbs, the lack of outlets, the lack of towels, the failure to provide bedding for the fold out couch, the phone which doest work, the plumbing problems, and the run down furnishings including stained bedding overall... But the service? Ouch.

I interacted with the front desk clerk three times. Once to check in where she was polite and told me the relevant information.

When we realized there was no blanket for my daughter's pull out bed we had to call for one. But, the bottom on the phone for the front desk doesn't work so I had to call the main line externally from my phone. She seemed confused but said she would bring the blanket up and about ten monies later she did. We thanked her and apologized for the inconvenience.

About an hour later the toilet clogged, something that in years of travel I've never had happen, but okay, it's ten at night, what am I going to do. I again called down and asked for a plunger so I could fix it.

Note: I did not ask for her, or the hotel, to fix it. Just for the tool I needed.

She did not apologize for the problem, she did not acknowledge that a guest room was malfunctioning significantly, instead she sounded deeply annoyed that I was bothering her at 10:30 at night. When she brought it up I didn't hear my daughter thank her and asked her why she hadn't... She told me she hadn't been able to because the clerk just handed it to her and walked away without a word.

I travel multiple times a month and have varying experiences, but the total lack of assistance coupled with the quality of the furnishings? I won't be returning and would recommend you also chose elsewhere.

this is not a 4 star hotel. sinks spray water, the washing machine has remained in disrepair for a month, door batteries are not PMed. they go dead and if it happens on 3rd the front desk will say "not my problem" and if you drop $1600 on a 10 day stay for buisness, and the security latch has the room locked out at checkin you have have the come to Jesus talk with the staff, some 19 year old. They also have buried reviews where they had 21 day cancelation policies in winter... Its not a Hilton thing its a minimum wage thing... go somewhere else. Their pools dont stay upkept. The manager looks like the trunchable from Matilda.

I stayed 40 days 10 on 4 off from March to May. ive seen a dozen things lacking and in need of repair.

cleaning crew is 5 star.

The room was a good size.

Genügend Parkplatz, alle freundlich, tolles großes Studio, sehr gutes amerikanisches Frühstück, Management reagiert schnell und effizient auf Reklamationen, so bezogen wir für 2 Nächte 3 frisch gemachte Zimmer.

Nothing

The location was perfect for exploring Ft Collins and the surrounding area. Close to a large selection of restaurants, big box stores, highways and the historic downtown [less than 10 minutes away].
Beds were very comfy and bedding was cozy.
Front desk person, Adam, was extremely helpful throughout the stay. He even helped me as we ran through the airport to extend the reservation and upgrade to a larger room. The evening person on Monday & Tuesday, a white woman with long brown hair, was disengaged, focused on personal things and not helpful.
The breakfast during the week was excellent and the attendant very responsive. The week-end person was not trained, did not know the layout, didn't put out the signs indicating what the foods were, allowed the pans to become empty before refilling them, have any overnight oats or chia pudding and in general struggled.
The rooms were clean & well stocked upon arrival. After our every other day cleaning, the supplies [make up removers, soap, 3 towel sets] were not replaced.
The pool area was clean and well stocked with towels. The spa was the right temp and very relaxing.

Breakfast included

Staff was

Cool place, easy going.

There was blood stains on the bedding, the breakfast was horrible. People came in and left to IHOP. We have stayed in other places from them and they have been clean and food was good. Just shocked about the conditions

Good location.

For the money, it's a very good facility and overall experience.

Everything seemed to be very well maintained and clean.

The staff was courteous and efficient.

Our room was clean, quiet, and had evrything we needed.

Would definitely stay here again.

Clean quiet room. Comfortable bed and pillows. Good breakfast and great staff.

It was not a good experience. This staff was very rude.The only people that were nice were the maintenance staff.