Hampton Inn & Suites Montgomery-Downtown

Hotels
•
Hampton Inn
8 (549 reviews)
100 Commerce Street , Montgomery , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room quality below expectations
Value not justified for the price

Categories

Cleanliness
6.75
Issues with mold and broken items indicate cleanliness is below standard.
Service
9.75
Staff were consistently pleasant and helpful during visits.
Location
9.75
Great location for all downtown attractions, well noted in multiple reviews.
Room Quality
5.75
Rooms showed signs of deterioration and had maintenance issues.
Amenities
7.75
Basic amenities mentioned but some items (ice machine, television) were not working.
Value for Money
7.75
The quality of the room and amenities does not justify a $300 per night rate.
Food and Beverage
8.75
Breakfast was good, but crowded at times.
Overall Experience
7.75
Mixed experiences with service and facilities leading to an overall disappointing stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:29

Property Description

Modern Amenities
The Hampton Inn & Suites Montgomery-Downtown offers modern amenities such as free Wi-Fi, cable TV, and a gym. Each room is equipped with conveniences like a coffee maker, hairdryer, and work desk.

Convenient Facilities
Guests can take advantage of the hotel's business center, laundry facilities, and 24-hour front desk. Some rooms even feature a microwave and refrigerator for added convenience during your stay.

Nearby Attractions
Located within walking distance are popular attractions like the Civil Rights Memorial, Legacy Museum, Rosa Parks Museum, and Legacy Pavilion. Explore the rich history of Montgomery with ease from this centrally located hotel.

Book your stay at the Hampton Inn & Suites Montgomery-Downtown for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MGM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 29 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 549 reviews
Cleanliness: 6.75
Service: 9.75
Location: 9.75
Room Quality: 5.75
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 8.75
Overall Experience: 7.75
J
Jason • couple • us
10
Relaxing
Cons:

Not the hotels fault but the construction that was going on .

2026-01-26 • via Nuitee
R
Road44676385933 • Solo travel
10
Awesome service here!
Pros:

I just wrapped up a stay at the Hampton Inn Downtown Montgomery and had a great time. Huge shoutout to Evan Gordon for being so awesome and making sure I was totally taken care of. He really went out of his way to help me out, and you can tell he actually cares about the guests. It’s those small details and his friendly vibe that made the whole trip feel easy and welcoming. If you’re heading to Montgomery, definitely look for Evan because he’ll make sure you’re treated right!

2026-01-20 • via Tripadvisor
L
LaTrenda • couple • us
5
The appliances need to be checked and vents cleaned. Overall, we had a good stay once we fell asleep.
Pros:

The property was in a good location

Cons:

The refrigerator didn’t close and water dripped on the floor. The vent hummed all night and day.

2026-01-19 • via Nuitee
P
PATRICIA • couple • us
1
Horrible
Pros:

Horrible

Cons:

Black mold. No cleaning service. Floors nasty

2026-01-19 • via Nuitee
J
Joyce • family_with_children • us
7
2026-01-19 • via Nuitee
K
Kenneth • couple • us
4
staff helpful/room below standard/broken items/toilet ran/security latch broken /mold in shower/
Pros:

location

Cons:

room not up to good standard

2026-01-19 • via Nuitee
M
Maria • solo_traveller • us
7
Overall, good value for the money. However, it would e been nice to know an out the construction prior to booking.
Pros:

Location and historical age of hotel was great. Room was spacious and clean.

Cons:

Currently being updated and one elevator and floor ice machine were out of service. Street noise was bothersome on one side from a bar.

2026-01-18 • via Nuitee
A
ANGELO • extended_group • us
6
We only stayed one night so first impressions are everything.
Pros:

Location and building has an old southern character just needs freshening up.

Cons:

Needs some love and tender care to get the best experience from the hotel. Layout is great and has charm just needs decide and furniture refreshing.

2026-01-15 • via Nuitee
L
laurahV6358LH • Family
2
Absolutely the worst stay ever
Pros:

I travel every week and typically stay in Hilton’s and this is by far the worst Hampton Inn I have ever stayed in. It is absolutely filthy. The carpets are badly stained and nothing looks like it’s been vacuumed in weeks. There is no toilet paper holder. There is no microwave or refrigerator although my daughter’s room had those but the refrigerator was broken. There is mold in the showers in both rooms.

Making it worse, it is a place where dragster’s at night come to race. Thank goodness I had earplugs.

Some signs indicate that they are currently making improvements, but I highly doubt that this will be a nice place unless they burn it down and start over again.

2025-12-27 • via Tripadvisor
S
SHATORIA • family_with_children • us
10
2025-11-29 • via Nuitee
E
Elizabeth • couple • us
10
2025-11-14 • via Nuitee
D
denise • couple • gb
1
Pros:

Tried to cancel booking because of the recent mass shooting.
Got no reply. Disappointing the lack of response from Hilton

Cons:

Being totally ignored when I tried to modify my booking

2025-11-04 • via Nuitee
J
Judy • couple • us
1
Left after one night
Pros:

Location is great and the building itself is historic

Cons:

Didn’t explain the parking situation ($30 valet, which isn’t there overnight, or on street parking meter parking). Room had only one light that worked, no television remote, no hot water, mattress that needed to be replaced, no hairdryer, and ice machine that was broken.

2025-10-29 • via Nuitee
U
U7495VLbrianf • Family • Hilton Head, South Carolina
2
Never again.
Pros:

We've been staying at this hotel, on and off, for thirty years for family weddings, reunions and funerals. We've witnessed a steady deterioration. This trip was booked for three days.
First the good news. The staff is pleasant and helpful. That has been consistently so for thirty years. The free breakfast was on a par with other hotels.
Now the bad news. Our first room was the size of a large closet. Towel bars or hooks had been pulled out of the wall and the toilet paper holder was broken. Lightbulbs were missing from the fixtures. We were moved to a second, larger room. The bathtub was extremely slippery, with no non-slip mat. There was rust on towel bars, the TP holder and just about every other metal surface in the room. The room door wouldn't automatically swing closed. The pillows were the size of couch throw pillows. The shallow pocket sheets didn't fit the deep pocket mattress. The drapes were falling of the tracks. The noise of the riverfront Saturday evening celebrating made sleep impossible. We will not stay here again.

2025-10-09 • via Tripadvisor
C
Carla • extended_group • us
7
The mass shooting on Oct 4, 2025 happened the night of my stay.
Pros:

I love this hotel! My favorite in the area.

Cons:

It needs to be upgraded. The window sills and bathroom door had peeling paint. A little TLC.

2025-10-08 • via Nuitee
S
Shontiva • family_with_children
10
Pros:

Always my go to for business traveling.

2025-10-08 • via Nuitee
T
Thomas • family
2
Pros:

We cancelled our reservation after we got to the property and were told that there is no on-site parking only valet parking at $30 a night or on street parking from 5 pm to 8 am in a dodgy neighborhood. This was not disclosed in the property description on Expedia.

2025-10-07 • via Nuitee
B
Brandi • couple • us
10
Pros:

The location was great for all the downtown attractions.

2025-10-05 • via Nuitee
M
Marie • couple • us
8
2025-10-03 • via Nuitee
L
Linda
10
Pros:

The staff was thr best part og our stay
Room was clean and comfortable
Disapponted about parkimg.

2025-10-02 • via Nuitee