Hampton Inn & Suites Montgomery-Downtown

Hotels
•
Hampton Inn
8 (570 reviews)
100 Commerce Street , Montgomery , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room quality below expectations
Value not justified for the price

Categories

Cleanliness
6.75
Issues with mold and broken items indicate cleanliness is below standard.
Service
9.75
Staff were consistently pleasant and helpful during visits.
Location
9.75
Great location for all downtown attractions, well noted in multiple reviews.
Room Quality
5.75
Rooms showed signs of deterioration and had maintenance issues.
Amenities
7.75
Basic amenities mentioned but some items (ice machine, television) were not working.
Value for Money
7.75
The quality of the room and amenities does not justify a $300 per night rate.
Food and Beverage
8.75
Breakfast was good, but crowded at times.
Overall Experience
7.75
Mixed experiences with service and facilities leading to an overall disappointing stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:29

Property Description

Modern Amenities
The Hampton Inn & Suites Montgomery-Downtown offers modern amenities such as free Wi-Fi, cable TV, and a gym. Each room is equipped with conveniences like a coffee maker, hairdryer, and work desk.

Convenient Facilities
Guests can take advantage of the hotel's business center, laundry facilities, and 24-hour front desk. Some rooms even feature a microwave and refrigerator for added convenience during your stay.

Nearby Attractions
Located within walking distance are popular attractions like the Civil Rights Memorial, Legacy Museum, Rosa Parks Museum, and Legacy Pavilion. Explore the rich history of Montgomery with ease from this centrally located hotel.

Book your stay at the Hampton Inn & Suites Montgomery-Downtown for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MGM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 29 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 570 reviews
Cleanliness: 6.75
Service: 9.75
Location: 9.75
Room Quality: 5.75
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 8.75
Overall Experience: 7.75
B
Barbara • solo_traveller • us
5
Expected a bit more from this location/price
Pros:

Staff, room decor

Cons:

Fitness center water cooler didn't work., no ice in any ice machines, room would not go below 78 degrees

2026-07-03 • via Nuitee
J
John • solo_traveller • us
8
My stay was enjoyable and comfortable
Pros:

Convient

Cons:

Na

2026-06-30 • via Nuitee
G
G775AHleec • Family
8
Beware the hot water!
Pros:

My wife and I stayed here for two days in order to tour the many wonderful civil rights sites Montgomery offers. Here are my quick observations:
1. The location is fabulous. We walked to multiple museums (the lynching museum is an easy 10-minute walk), the State Capital, and the area beside the river. The "Alley" is directly behind the Hotel and has many restaurants and bars.
2. I elected to use the public parking lot near the Hotel for $10.00 per day. I had no issue.
3. The Pelton in the gym did not work. I told the hotel clerk, but it remained unfixed after two days.
4. The breakfast was bad. Yes, it was free, and I filled up, but it was largely tasteless. I really hate eating on Styrofoam plates and then throwing everything away.
5. Our room was freshly renovated. It was quite nice and large with a small kitchen and large bathroom with two sinks. Unfortunately, the water temperature was not working. The shower had two settings: scalding and dangerously hot. You could not adjust it. I had to take water from the kitchen sink to rinse off.
6. I would consider another hotel until all renovations are complete.

2026-06-24 • via Tripadvisor
H
H6635LCchrisj • Business
10
Valet was great!
Pros:

Valet service was quick and easy. Jay was great!

2026-06-23 • via Tripadvisor
H
Harris • couple • us
10
2026-06-23 • via Nuitee
P
Peters • couple • us
8
It was nice
Pros:

Old

Cons:

No complementary water bottles

2026-06-11 • via Nuitee
B
Barbara • couple • us
8
Nice room, Expensive valet service.
Pros:

The room was clean, comfortable and well appointed. The location is convenient to restaurants and local attractions. The breakfast was satisfactory. The desk clerks were pleasant and helpful.

Cons:

The carpets and floors in the lobby, elevator and hallways were covered in dust and dirt from the ongoing renovation. Only one elevator was in service. The valet parking is disorganized and too expensive. Parking for one night was nearly $70.00. The attendant was preoccupied with their phone, when we arrived, and when we were leaving, the attendant was nowhere in sight. We would stay again, for the convenience, but we'll self park, next time.

2026-06-11 • via Nuitee
L
Louise • couple • gb
6
This could be such a fabulous hotel if they paid a little more attention to the small details.
Pros:

Location

Cons:

Indifferent staff, refrigerator and coffee machine in our room were not working.

2026-06-05 • via Nuitee
J
johnjN290OM • Friends getaway
10
Great room and stay!
Pros:

Valet team was great! Jay and Tawana were both awesome!

2026-05-27 • via Tripadvisor
A
Adelle • extended_group • us
8
I’d stay here again.
Pros:

Convenient to downtown event. Continental breakfast was a big plus as well. I also like the new closet organizers. Nice staff.

Cons:

Going through renovations so only 1 elevator worked but it’s just a temporary inconvenience.

2026-05-25 • via Nuitee
V
V5998RF1234 • Business
10
Good stay!
Pros:

The valet, Jay, was great and got our car quickly and was very friendly!

2026-05-13 • via Tripadvisor
G
GINA • couple • us
1
Dirty, stinky sticky
Pros:

The floors were sticky, all the countertops were dirty and sticky. We were completely disgusted by our visit. We stayed in room 201…they kept the music LOUD ALL night..:I put a pillow over my head to try to sleep…we eventually got up and checked out and got up cup of coffee and tea elsewhere

Cons:

It was terrible

2026-04-20 • via Nuitee
• couple • us
1
2026-04-19 • via Nuitee
R
Robert • solo_traveller • us
1
Pros:

Breakfast, valet parking.

Cons:

Toilet ran loudly all night first room we were in (16-17 April), they moved us to another room (17-18 Apr) and no hot water in shower, air conditioner did not work, several light bulbs out. Only one of the two elevators working for the 11-srory building. NEVER STAY THERE!!!!

2026-04-18 • via Nuitee
K
Kathryn • family_with_children • us
10
We had a great stay!
Pros:

Location and everything about it

2026-04-12 • via Nuitee
R
Rebecca • couple • gb
7
If you just want to stay for one evening this is perfect!
Pros:

Location is brilliant, so is parking and our receptionist very friendly!

Cons:

It is dated and needs some attention and money spent on it. The lift is tatty, no ice on the top floor and you have to find a staff member to let you in the gym!

2026-04-04 • via Nuitee
A
Amber • couple • us
10
2026-04-01 • via Nuitee
S
shawnj666 • Solo travel • Colombia
4
Do not Stay here if you want SLEEP!
Pros:

Great to be close to every thing but didn't get any sleep as bar across the street had doors open and I could hear music all night. Shower in room 906 had two tempatures scalding hot or cold as ice. No maid service. Parking by Valet only when they were around. If you have to leave you better start on it two hours in advance. Not worth the price.

2026-03-22 • via Tripadvisor
M
markeith • couple • us
10
2026-03-18 • via Nuitee
K
Kimberly • couple • us
10
2026-03-03 • via Nuitee