The Westin Virginia Beach Town Center

Hotels
Westin
8.9 (451 reviews)
4535 Commerce Street , Virginia Beach , us

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional cleanliness
Attentive service
Great location
Cons:
Some furnishings need updates
Minor issues with room keys

Categories

Cleanliness
8.88
The hotel is exceptionally clean, particularly the gym, which was noted as the cleanest seen in a hotel.
Service
9.35
Staff was consistently described as warm, welcoming, and exceptionally attentive, particularly during specific events.
Location
9.19
Perfectly located in Virginia Beach Town Center, with convenient access to restaurants and shopping.
Room Quality
8.64
Rooms are comfortable and well appointed, but some comments indicated furnishings could use updates.
Amenities
8.67
General amenities are appreciated, including a good hotel restaurant and bar with a great breakfast.
Value for Money
8.53
Solid option for short business trips, though some rooms felt a little dated for longer visits.
Food and Beverage
8.98
The restaurant and bar received positive feedback for great drinks and food.
Overall Experience
8.95
The overall experience was positive with several exceptional staff interactions noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 19:59

Property Description

Luxurious Accommodations
Experience exceptional comfort in modern guestrooms furnished with flat-screen TVs and signature Westin Heavenly beds. Enjoy high-speed internet and unwind in style.

Convenient Location
Located in the heart of Virginia Beach Town Center, steps away from upscale shops, dining, and entertainment. Explore famous restaurants, unique shops, and the nearby Sandler Center for the Performing Arts.

Top-Notch Amenities
Indulge in the indoor swimming pool, modern fitness facilities, on-site dining at The Westin Restaurant and Bar, and a chic cocktail lounge. Everything you need for a memorable stay awaits at The Westin Virginia Beach.

Book your stay now and elevate your Virginia Beach experience at The Westin.

Important information:

Please note, rates are based on single/double occupancy, each additional person will be charged the extra person fee per night.

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, evidence of smoking in rooms will incur an USD 250 cleaning fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORF

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.9
Based on 451 reviews
Cleanliness: 8.88
Service: 9.35
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.53
Food and Beverage: 8.98
Overall Experience: 8.95
D
Derrick couple us
9
2026-06-27 via Nuitee
N
Natasha family_with_children us
10
My stay was exactly what I needed, fun, relaxing and family, friendly.
Pros:

This hotel‘s aesthetic is absolutely stunning. The staff were very helpful and pleasant to work with. The location of the hotel is also very noteworthy as it has easy access to several restaurants, shopping and local beaches are around 15 minutes away.

2026-06-17 via Nuitee
D
Debra solo_traveller us
10
2026-06-15 via Nuitee
A
Ashley solo_traveller us
10
2026-06-14 via Nuitee
B
belovedm2026 Friends getaway
10
MS SHAY is Exceptional!
Pros:

I cannot say enough wonderful things about Shay! From the moment she answered the phone, the entire experience was effortless, welcoming, and genuinely enjoyable. Her energy was absolutely infectious lol we were both smiling and laughing throughout the conversation and she immediately made me feel valued as a guest! Shay exhibited the epitome of customer care. NOT just customer service. She listened carefully to my needs, adapted to my circumstances, and went above and beyond to accommodate me! She was patient, knowledgeable, solution oriented, and made what could have been a stressful reservation process feel easy and seamless. It’s rare to encounter someone who combines professionalism with such authentic warmth, but Shay does exactly that! Because of her exceptional service I am genuinely excited about my upcoming stay and look forward to returning in the future. Employees like Shay are the reason guests become loyal customers. Shay, I want to offer you my abundant gratitude for creating such an outstanding experience before I’ve even stepped foot on the property. You are an absolute asset to your team and your coworkers and entire property could learn an immense amount from you!!

2026-06-12 via Tripadvisor
Z
Zhu couple us
10
Pros:

Breakfast taste good and there is a bar nearby. Reception desk is super nice and patient to a Chinese like me. Non-native friendly +!

Cons:

Public parking area is making me concern a little bit about my car. If my get stollen, I could not tell whose responsibility it should be.

2026-06-11 via Nuitee
D
Deja couple us
9
2026-06-02 via Nuitee
A
Ahmasi couple us
10
love yall
Pros:

Bed was so comfy; room was amazing; Flavio was very helpful

Cons:

Prom

2026-06-01 via Nuitee
K
kimberli couple us
10
2026-06-01 via Nuitee
K
Keri couple us
10
2026-06-01 via Nuitee
E
edi solo_traveller us
10
2026-05-27 via Nuitee
S
Stan couple us
10
2026-05-25 via Nuitee
P
Paul couple us
9
2026-05-24 via Nuitee
J
Juan family_with_children us
2
To much money that we pay for and we got really bad quality experience at this location
Pros:

Staff at night time are very nice people

Cons:

Issues with the shower , hotel doesn’t have any control on parking on front of the building

2026-05-18 via Nuitee
S
Shakia solo_traveller us
5
2026-05-13 via Nuitee
D
Denise solo_traveller us
10
Great Location and Clean Rooms
Pros:

I really enjoyed the hotel location and accommodations especially the free parking and location to shops and other restaurants. The staff was very professional and helpful.

Cons:

N/A

2026-05-11 via Nuitee
N
Natalie solo_traveller us
8
2026-05-11 via Nuitee
C
Chris couple us
10
Great location to where the wife and I wanted to go, room was clean, great experience!
Pros:

Location

Cons:

Nothing

2026-05-06 via Nuitee
A
April couple us
8
2026-04-21 via Nuitee
J
Jones-Grant solo_traveller us
8
Pros:

The location was excellent and parking plentiful and free.

Cons:

The hotel carpet definitely was showing wear and tear in the guest rooms. Our bedroom drawer didn't close and the bathroom floor had a red stain on it.

2026-04-19 via Nuitee