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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Packed lunches
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Currency exchange
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Free beach shuttle
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Art gallery on site
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Free bus station shuttle
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Casino nearby
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
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Property Description
Unique Glass Exterior
Rising 154 metres into the sky, the luxurious MGM Macau features a unique glass exterior which reflects the colours of the South China Sea and Nam Van Lake.
World-Class Tria Spa
Indulge in luxury at the Forbes Travel Guide’s Five-Star awarded Tria Spa, offering relaxing massages and body treatments. Stay fit at the state-of-the-art gym equipped with the latest Technogym equipment.
Gourmet Dining Options
Experience culinary delights at on-site restaurants such as French cuisine at Aux Beaux Arts, Cantonese dishes at Imperial Court, and international buffets at Rossio. Savor drinks and snacks at the stylish MGM Pastry Bar or ABA Bar.
Book your stay at MGM Macau for a truly unforgettable experience!
Please note that the guest's name must match the name on the credit card used to secure the booking. The same credit card must be presented upon check-in. All guests must present the original credit card used in booking upon check-in for verification purposes. Hotel reserves the right to reject guests check-in without the presentation of original credit card with designated signature.
Each guest in the name of whom a hotel room reservation is made (the “hotel registered guest”) must be 18 years old or above. Hotel registered guests are responsible for paying all charges incurred personally by him/her or by his/her guest(s) throughout the stay. The foregoing includes all damages caused to the room or MGM’s premises, whether discovered before or after departure.
Smoking in Non-Smoking rooms will lead to additional cleaning charges.
The hotel check out time is at 11:00. Any late check out will be subject to additional charges.
No children under age of 12 are allowed to be left unattended in the room or any other areas in MGM.
Telephone calls with MGM Employes may be monitored or recorded for quality assurance and training purposes.
Breakfast-included rate includes breakfast up to 2 adults only. Breakfast for extra guests will be charged separately. Due to the coronavirus (COVID-19), breakfast which are included in the room rate will be serve in the room.
Please note that name change is not allowed with 48 hours prior to check in date.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
High standard in the middle of Macau! Pool, casino, shops (high end), spa, amazing views
Wish we’d booked MGM COATAI as more things like coffee shop etc but still great!
My partner and I were woken up at 5am by the lack of air con, and couldn't go back to sleep. When we left the hotel room at 8:30am, I called front desk, and left a clear message to have the air con fixed. I returned to the hotel at close to 11pm, and walked into a very warm room, though the thermostat reading was 18.5 degrees C. So I called the hotel front desk manager, who arrived with housekeeping staff, who brought along a handheld thermostat at my request. It showed a room temperature of 26.5 degrees Celsius. The staff ended up having a heated argument with us, claiming that they did what was required. No apologies whatsoever. After 30 minutes, we were offered either an upgrade, or have an engineer over to fix the air con. It was 11:30pm, and we had a long day. We were utterly disappointed with the service, and the defensive attitude of the staff. We were not prepared to pack up and move to another room at close to midnight, when we would be checking out the next morning. In the end, we checked out and left at midnight. The manager unshamefully reminded us that since we booked through Booking.com, there would be no refund. I requested an email as a record of the incident. Until now, we have not heard back at all.
Great location, staff are helpful and polite, pleasant stay.
can't think of any
big and very good location
The hotel is very luxurious and staff are super friendly and polite. The hotel room is cozy and well maintained.
It’s modern and comfortable. The staff are polite and helpful.
Everything is good except the breakfast. There’s a great space for improvement.
Great breakfast, relaxing in swimming pool
take ages to get my room after check in hotel
David is wonderful. the team are fabulous and the hotel is elegant
no poker tables
class, room size, service of staffs, location.
so nice they give my partner cake for his birthday!
I recently had the pleasure of staying at MGM Macau hotel and I must say, it was a fantastic experience. The room size was spacious, clean, and provided a relaxing atmosphere that made my stay truly enjoyable. One of the best things about the room was that the mini bar was included, which was a nice added bonus.
I would also like to extend my appreciation to Yannes, who went above and beyond to provide exceptional service during my stay. When we realized that we had left some important documents in the hotel room after we had already departed and arrived back in Hong Kong, we were worried that we would not be able to get them back in time. However, due to the importance of the documents, courier companies were unable to accept the order. That's when Yannes stepped in and offered to deliver the documents back to us personally from Macau to Hong Kong.
Yannes was a true professional and her dedication to providing outstanding service was unmatched. She communicated with us effectively and kept us updated throughout the entire process. Her willingness to go the extra mile to help us out was truly appreciated.
Overall, my stay at MGM Macau was a wonderful experience, and I would not hesitate to recommend it to anyone. The combination of excellent facilities and exceptional service, particularly from Yannes, made for a memorable and enjoyable stay. Thank you, MGM Macau, for a fantastic experience!
Very clean and not crowded.
nothing
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