Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center

Hotels
•
Extended Stay America Suites
6.4 (610 reviews)
1413 Prudential Drive , Jacksonville , us

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Poor cleanliness
Outdated rooms

Categories

Cleanliness
4.61
Multiple reviews indicate poor cleanliness with dirty rooms and bathrooms.
Service
8.08
Some reviews mention staff being helpful, but others note unfriendliness.
Location
9.62
The location is frequently praised for its convenience to downtown activities.
Room Quality
4.57
Reviews highlight outdated and poorly maintained rooms with various issues.
Amenities
6.6
Some amenities like a kitchen were noted, but others were lacking or had fees.
Value for Money
5.56
Many guests felt the hotel did not provide good value for the price paid.
Food and Beverage
5.61
Some guests mentioned the breakfast bar, but feedback was not overwhelmingly positive.
Overall Experience
6.58
Overall experience was mixed with positive remarks about location, but significant complaints about cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:46

Property Description

Convenient Location

Just 2 miles from Jacksonville city center, our hotel is perfectly situated for both business and leisure travelers. Explore the dining and shopping options at Jacksonville Landing, just 1 mile away.

Comfortable Accommodations

Each room features a fully equipped kitchen and dining area, ideal for longer stays. Enjoy entertainment on a flat-screen TV and the convenience of free WiFi access throughout the hotel.

Convenient Amenities

Start your day with a complimentary grab-and-go breakfast and take advantage of our on-site launderette, free weekly housekeeping, and safety deposit box at reception. With easy access to local transport services and attractions like Alltel Stadium, your stay with us will be memorable.

Book now for a relaxing and hassle-free stay at Extended Stay America - Jacksonville - Riverwalk - Convention Center!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 6 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.4
Based on 610 reviews
Cleanliness: 4.61
Service: 8.08
Location: 9.62
Room Quality: 4.57
Amenities: 6.6
Value for Money: 5.56
Food and Beverage: 5.61
Overall Experience: 6.58
M
Michael • couple • us
8
2026-05-08 • via Nuitee
K
Katana • couple • us
1
I would never stay here again
Pros:

The location

Cons:

Infested with roaches seen a roach within a hour of being there and more that night everywhere all on the walls and in the bathroom

2026-04-25 • via Nuitee
A
Alejandro • solo_traveller • us
5
Pros:

Location

Cons:

The room smelled very bad.

2026-04-20 • via Nuitee
S
Sharde • couple • us
10
Great location hotel was clean and comfortable
Pros:

Staff was helpful

2026-04-20 • via Nuitee
C
captteol • Solo travel
2
No TV. Surprise parking fees
Pros:

Bait and switch. Additional parking fees not disclosed on the reservation. And no tv. Excuse was they are remodeling but no tv in a hotel room. Lmao.

2026-04-08 • via Tripadvisor
F
Frank • couple • us
1
I never stayed due to them saying I never had a reservation.
Pros:

Nothing.

Cons:

Booked the reservation through booking, got there and was told I didn’t have a reservation even though booking took the money out, got very aggravated and left to find somewhere else to stay. Called to cancel the reservation and the hotel actually found the reservation after I called but wouldn’t refund my money, told me to contact booking for my refund since they took my money out. Contacted booking and they told me they would have to contact the hotel. My problem was still NEVER resolved and my money was never refunded.

2026-04-08 • via Nuitee
A
Allen • solo_traveller • us
3
Stinky.
Pros:

Good location.

Cons:

Hallways reek of smoke. … They have a large parking lot, but charge $10 for the privilege of using it.

2026-04-02 • via Nuitee
J
Johanny • family_with_children • us
10
2026-03-31 • via Nuitee
C
Crawford • couple • us
8
Our stay was good
Pros:

Breakfast was ok wish you had grits.
My stay was great loved the location by the water.

Cons:

All was well our stay was

2026-03-30 • via Nuitee
C
Cornelius • solo_traveller • us
9
didn’t offer me a receipt
Pros:

good

Cons:

good

2026-03-28 • via Nuitee
N
Noelle • family_with_children • us
7
Great! Nice employees, flexible cancels.
Pros:

Great hotel for families and friends of patients in the children's hospital, it's walking distance. Very affordable and nice for the price.

Cons:

It wasn't 'fancy' but a great value & decent for families.

2026-03-27 • via Nuitee
A
Asia • family_with_children • us
4
2026-03-23 • via Nuitee
B
Blake • couple • us
10
2026-03-20 • via Nuitee
N
Nikayla • couple • us
1
2026-03-19 • via Nuitee
K
Kentry • couple • us
9
Very reasonable for the price.
Pros:

Staff is friendly. Especially Dominick and Misty.

Cons:

I was/satisfied.

2026-03-19 • via Nuitee
L
Latifah • couple • us
7
2026-03-17 • via Nuitee
K
Krystle • family_with_children • us
1
Pros:

Nothing

Cons:

The staff was really rude and canceled my stay bc I was aware of thier hidden charges once I got to the front desk. If though I said I would pay, I thought other costumers should know a head of time. It was more a live in hotel, than an actual come and stay and leave hotel.

2026-03-12 • via Nuitee
Q
Q7493HQandread • Family
10
Peaceful
Pros:

Great rooms friendly atmosphere great coffee area great customer service. Staff was great very helpful.

2026-03-11 • via Tripadvisor
B
Brent • family_with_children • us
1
Pros:

Nothing.

Cons:

Felt dirty when you walked in and smelt like weed.

2026-03-08 • via Nuitee
T
Teresa • family_with_children • us
8
2026-02-26 • via Nuitee