Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center

Hotels
•
Extended Stay America Suites
6.4 (647 reviews)
1413 Prudential Drive , Jacksonville , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Poor cleanliness
Outdated rooms

Categories

Cleanliness
4.61
Multiple reviews indicate poor cleanliness with dirty rooms and bathrooms.
Service
8.08
Some reviews mention staff being helpful, but others note unfriendliness.
Location
9.62
The location is frequently praised for its convenience to downtown activities.
Room Quality
4.57
Reviews highlight outdated and poorly maintained rooms with various issues.
Amenities
6.6
Some amenities like a kitchen were noted, but others were lacking or had fees.
Value for Money
5.56
Many guests felt the hotel did not provide good value for the price paid.
Food and Beverage
5.61
Some guests mentioned the breakfast bar, but feedback was not overwhelmingly positive.
Overall Experience
6.58
Overall experience was mixed with positive remarks about location, but significant complaints about cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:46

Property Description

Convenient Location

Just 2 miles from Jacksonville city center, our hotel is perfectly situated for both business and leisure travelers. Explore the dining and shopping options at Jacksonville Landing, just 1 mile away.

Comfortable Accommodations

Each room features a fully equipped kitchen and dining area, ideal for longer stays. Enjoy entertainment on a flat-screen TV and the convenience of free WiFi access throughout the hotel.

Convenient Amenities

Start your day with a complimentary grab-and-go breakfast and take advantage of our on-site launderette, free weekly housekeeping, and safety deposit box at reception. With easy access to local transport services and attractions like Alltel Stadium, your stay with us will be memorable.

Book now for a relaxing and hassle-free stay at Extended Stay America - Jacksonville - Riverwalk - Convention Center!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.4
Based on 647 reviews
Cleanliness: 4.61
Service: 8.08
Location: 9.62
Room Quality: 4.57
Amenities: 6.6
Value for Money: 5.56
Food and Beverage: 5.61
Overall Experience: 6.58
L
Lia • family_with_children • us
7
2026-11-06 • via Nuitee
C
Courtney • couple • us
1
2026-11-05 • via Nuitee
T
Tiffiny • family_with_children • us
1
Pros:

The lady was nice

Cons:

Filthy

2026-11-03 • via Nuitee
R
Rich • couple • us
8
Good Hospitality
Pros:

Low price

Cons:

Boring area

2026-11-02 • via Nuitee
T
Teejay • couple • us
10
2026-11-02 • via Nuitee
T
Teejay • solo_traveller • us
10
2026-11-02 • via Nuitee
S
Shelly • couple • us
1
Cons:

I didn't like the fact that I could not check in because my id couldnt scan

2026-10-21 • via Nuitee
A
Alicia • couple • us
6
It was comfortable and the staff was friendly.
Pros:

Room was easy to get to.

Cons:

It looked gloomy.

2026-10-17 • via Nuitee
K
Kevin • family_with_children • us
3
Okay until Natasha made the false report she did on me and my family
Pros:

I love how nice a kept it was

Cons:

Can do better at judging people your manager Natasha kick me and my family out for no reason because of the key card wasn't working so I propped a rock in the door and I seen other people doing it but she put only me and my family out and she also blacklisted me from all the extended stays because of this and she also called the police on me and my family for no reason and her attitude is horrible when it comes to black families not just me but other black families as well also she charged me for 2 days that I wasn't going to be there she kicked us out on a Tuesday and she charged me for Wednesday and Thursday

2026-10-15 • via Nuitee
J
Jason • couple • us
10
Was not a bad place to stay. Price was good.
Pros:

Was clean and had friendly staff.

Cons:

Bed was not comfortable for my taste.

2026-10-14 • via Nuitee
J
Javoni • solo_traveller • us
8
Pros:

Everything was fine

Cons:

There was a parking fee unknown to me until I got there, and no cash accepted

2026-10-11 • via Nuitee
M
MacArthur • solo_traveller • us
2
Dissatisfied
Pros:

Shower curtain

Cons:

Staff could not process checking. Room was old not up to date. Unable to add additional night stay. No food accommodation. Price too expensive for such poor quality. Unable to make change to reservation one minute after booking. Disappointment drove Chang of hotel.

2026-10-11 • via Nuitee
C
Cassillida • solo_traveller • us
10
2026-10-09 • via Nuitee
S
Samuel • couple • us
1
2026-10-08 • via Nuitee
R
Revis • couple • us
10
2026-09-18 • via Nuitee
A
Anna • solo_traveller • us
2
Pros:

Location

Cons:

That there were bugs in my room.

2026-09-18 • via Nuitee
B
Brianna • solo_traveller • us
7
Pros:

NA

Cons:

NA

2026-09-18 • via Nuitee
K
KENDRIC • couple • us
10
to question why different pay different prices for the same room
Pros:

katie from Russia was patient friendly and helpful. speaking with her while signing in put a smile on our faces.

Cons:

felt the price was high. other people saw the same room for cheaper price. I felt targeted

2026-09-17 • via Nuitee
N
Neil • solo_traveller • us
9
2026-09-17 • via Nuitee
L
Linda • couple • us
5
Pros:

Staff were very pleasant.

Cons:

I,m curious how 2 nights,2 adults, 1 dog came to $311.00
Looking up online, shows $70. Per night?

2026-09-11 • via Nuitee