Candlewood Suites Jacksonville Southpoint

Hotels
•
Candlewood Suites
9 (168 reviews)
4699 S Lenoir Avenue , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Cleanliness
Great service
Good location
Comfortable rooms
Cons:
Issues with room booking
Noise from other rooms
Limited amenities

Categories

Cleanliness
9.33
Multiple reviews mention very clean premises and clean rooms.
Service
9.8
Positive mentions of great customer service, although one negative experience was noted.
Location
9.34
Several reviews praised the nice location, close to dining options.
Room Quality
8.79
Most reviews commented positively on room quality, but some had issues with specific rooms.
Amenities
8.32
Complaints about the small pool and lack of breakfast options were noted.
Value for Money
9.28
Many reviews indicated good value given the cleanliness and service.
Food and Beverage
7.83
No breakfast included was criticized; thus, the score is lower.
Overall Experience
9.3
Overall positive sentiment with highlights on cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 20:26

Property Description

Fully Equipped Kitchen in Every Room:
Enjoy the convenience of a fully equipped kitchen in every room at Southpoint Suites, perfect for longer stays or quick meals on the go.

Complimentary Grab-and-Go Breakfast:
Start your day right with a free grab-and-go breakfast offering a variety of options like breakfast bars, muffins, and hot cereal, along with coffee and tea.

Convenient Amenities and Services:
Benefit from amenities like free WiFi, 24-hour front desk, laundry facilities, and free onsite parking during your stay at Southpoint Suites.

Book now to experience comfort and convenience at Southpoint Suites during your visit to Jacksonville!

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 168 reviews
Cleanliness: 9.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.32
Value for Money: 9.28
Food and Beverage: 7.83
Overall Experience: 9.3
T
Theresa • couple • us
7
I was double charged and I’ve been getting the run around to get my money back. One of the front desk gave me a wrong na
2026-01-26 • via Nuitee
J
JUSTIN • extended_group • us
10
2026-01-15 • via Nuitee
C
Christina • couple • us
10
Our new choice for return visits to Jacksonville! What a deal!
Pros:

Room was spacious and had everything you could possibly want. The staff were friendly and accommodating. The room and facilities were very clean! The was a great value for the money. The location is perfect and I felt very safe there.

Cons:

Nothing! Everything was wonderful!

2026-01-06 • via Nuitee
J
Juan • extended_group • cl
10
Pros:

My stay at Candlewood Suites Jacksonville Southpoint was great. The hotel was clean and cozy, and the atmosphere was very comfortable. The people at the front desk were always very kind and helpful, which made the experience even better. I would gladly stay here again.

2026-01-03 • via Nuitee
M
Molina • solo_traveller • us
10
I highly recommend this place. I feel like a receive more for the price I paid.
Pros:

Is clean, everything is well organized and the good maintenance.

Cons:

N/A

2025-12-14 • via Nuitee
L
Lamerrick • couple • us
10
2025-12-13 • via Nuitee
B
big • solo_traveller • us
10
Pros:

The cleanliness and the location was awesome

Cons:

Everything was great

2025-12-12 • via Nuitee
L
Lakesha • extended_group • us
8
2025-11-27 • via Nuitee
L
latasha • family_with_children • us
9
2025-11-19 • via Nuitee
F
Faith • couple • us
5
2025-10-23 • via Nuitee
C
Connie Wunderly • couple • us
10
2025-10-20 • via Nuitee
Y
Yareli • family
8
Pros:

good hotel will be booking again in the future.

2025-10-12 • via Nuitee
T
Teresa • partner
10
Pros:

Very huge room eith the kitchenette which was very convenient for my needs. Love the tv that i can access my streaming services.

2025-10-08 • via Nuitee
D
Darryl • family
10
Pros:

We enjoyed our stay

2025-10-07 • via Nuitee
T
Tyrone or Michelle
10
Pros:

I stay here whenever Im in town the location is perfect . close to downtown,the Avenues ,Towncenter and Southside . Clean quiet. And the staff is friendly and Helpful.Ms.Nicole is an Angel .I will defiantly return

2025-10-07 • via Nuitee
C
Calvin
8
Pros:

A great stay and would definitely stay here again.

2025-10-07 • via Nuitee
Y
Yegerlehner • family_with_children • us
10
2025-10-07 • via Nuitee
M
Matt • partner
10
Pros:

Found a black curly hair on our white supposed to be clean towel in the bathroom and the bathroom floor was dirty gross
Upon entering our room, it was 90° but on the other side, the AC cooled it down to below 68 in a couple hours

2025-10-07 • via Nuitee
T
Tanja • partner
2
Pros:

There were roaches in our room hair all over our bath towels. When I called down to the front desk she told me she couldn’t switch rooms due to it being fully booked and to talk to the manager in the morning. I did and the manager said she will have to get with Expedia and call me and let me know. I still have not heard back from her. Very poor customer service and dirty hotel. Disappointing and then to not have any compensation is unacceptable!

2025-10-07 • via Nuitee
S
Shannon
8
Pros:

My first night there the towels had hair on them. I told the front desk, they gave me new clean towels with no hair. The upstairs people made a lot of noise, I told the front desk but nothing happened. When I first walked in bathroom stunk and didn’t seem too clean but the rest of the room was very clean.

2025-10-05 • via Nuitee