Candlewood Suites Jacksonville Southpoint

Hotels
•
Candlewood Suites
9 (210 reviews)
4699 S Lenoir Avenue , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Cleanliness
Great service
Good location
Comfortable rooms
Cons:
Issues with room booking
Noise from other rooms
Limited amenities

Categories

Cleanliness
9.33
Multiple reviews mention very clean premises and clean rooms.
Service
9.8
Positive mentions of great customer service, although one negative experience was noted.
Location
9.34
Several reviews praised the nice location, close to dining options.
Room Quality
8.79
Most reviews commented positively on room quality, but some had issues with specific rooms.
Amenities
8.32
Complaints about the small pool and lack of breakfast options were noted.
Value for Money
9.28
Many reviews indicated good value given the cleanliness and service.
Food and Beverage
7.83
No breakfast included was criticized; thus, the score is lower.
Overall Experience
9.3
Overall positive sentiment with highlights on cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 20:26

Property Description

Fully Equipped Kitchen in Every Room:
Enjoy the convenience of a fully equipped kitchen in every room at Southpoint Suites, perfect for longer stays or quick meals on the go.

Complimentary Grab-and-Go Breakfast:
Start your day right with a free grab-and-go breakfast offering a variety of options like breakfast bars, muffins, and hot cereal, along with coffee and tea.

Convenient Amenities and Services:
Benefit from amenities like free WiFi, 24-hour front desk, laundry facilities, and free onsite parking during your stay at Southpoint Suites.

Book now to experience comfort and convenience at Southpoint Suites during your visit to Jacksonville!

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 210 reviews
Cleanliness: 9.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.32
Value for Money: 9.28
Food and Beverage: 7.83
Overall Experience: 9.3
J
John • solo_traveller • us
9
2026-07-23 • via Nuitee
L
Lane • family_with_children • us
7
Overall it was clean & quite stay.
Pros:

Free Laundromat

Cons:

The pool didn’t open on time nor did it close at the stated time.

2026-07-20 • via Nuitee
M
Mayra • couple • us
8
2026-07-18 • via Nuitee
S
Shirlyn • solo_traveller • us
6
Pros:

Spacious room Able to wash and dry laundry free if charge

Cons:

Had problem with small ants on nightstand crawling around

2026-07-15 • via Nuitee
T
TONYA • solo_traveller • us
10
Pros:

The room was AMAZING! Very spacious and clean. 10 I recommend!

Cons:

N/A

2026-07-14 • via Nuitee
W
Worthen • couple • us
1
Totally unacceptable
Pros:

Checkout time

Cons:

I paid approximately $200 for a room that had a strong rotten egg odor throughout my stay. I immediately reported the smell to the front desk and management, but instead of being moved to another room, I was only provided with air freshener. I was also told the hotel was overbooked, so I was never given the option to relocate.

In addition, my room was not ready until 4:00 PM despite the advertised 3:00 PM check-in time, and I raised concerns about the condition of the room, including the smoke detectors.

Considering the delayed check-in, the unacceptable condition of the room, and the lack of an effective resolution, I do not believe a total refund of $66.40 is fair compensation for a $200 stay that did not meet reasonable expectations.

2026-07-13 • via Nuitee
D
Dyi • solo_traveller • us
10
2026-07-07 • via Nuitee
M
Monica • solo_traveller • us
9
Pros:

Loved the kitchen area! And the fact the TV greeted me by name.

Cons:

The hallway had a funny smell. Like carpet had gotten wet or needed to be replaced.

2026-07-07 • via Nuitee
T
Thomas • solo_traveller • us
10
2026-06-29 • via Nuitee
N
Nancy • couple • us
5
2026-06-19 • via Nuitee
N
Newsome • couple • us
10
Pros:

The room was clean and had everything we needed.

2026-06-17 • via Nuitee
D
Darren • couple • us
9
Stay was very nice!
Pros:

Clean nice room

Cons:

Person upstairs made a lot of noise!

2026-06-15 • via Nuitee
T
Taylor • couple • us
10
2026-06-15 • via Nuitee
M
Michael • solo_traveller • us
10
2026-06-10 • via Nuitee
F
Florina • solo_traveller • us
10
Overall awesome
Pros:

The room was spacious and clean. I will stay there again.

Cons:

No breakfast.

2026-06-01 • via Nuitee
S
Susan • couple • us
10
Excellent!
Pros:

Very affordable and clean place... great coffee!

Cons:

N/A

2026-05-28 • via Nuitee
J
Julia • couple • us
9
My stay was refreshing
Pros:

Was clean and ideally located

Cons:

Nothing

2026-05-25 • via Nuitee
A
A • couple • us
10
Pros:

Nice and quiet

Cons:

N/a

2026-05-23 • via Nuitee
Z
Zadie • couple • us
10
Great staying experience
Pros:

Staff was helpful, especially Nicole. Place was clean, free wash, liked it was a suite & close to restaurants

2026-05-21 • via Nuitee
K
Kazandra • couple • us
7
Pros:

The staff was nice and helpful easy access in and out

Cons:

Room had a weird smell to it and AC wasn’t too strong had some hot nights

2026-05-20 • via Nuitee