Candlewood Suites Jacksonville Southpoint

Hotels
•
Candlewood Suites
8.8 (101 reviews)
4699 S Lenoir Avenue , Jacksonville , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Clean rooms (frequently noted)
Spacious suites / large rooms
Helpful and friendly staff (multiple mentions)
Free laundromat
Pet friendly
Convenient / great location
Affordable / good value
Kitchen area and good coffee
Cons:
No breakfast available (multiple mentions)
Room or hallway odors (including a severe rotten-egg report)
Delayed check-in / room not ready
Pool opening/closing time issues
Maintenance problems in some rooms (shower caulk, loose handle)
Bed-type mismatch for paid suite
Ants in a room
Upstairs noise reported

Categories

Cleanliness
8.2
Many reviewers repeatedly called rooms 'clean' and 'nice,' but several report strong room/hallway odors (including a rotten-egg smell), ants on nightstand, and occasional maintenance-caused wet caulk—overall mostly positive but some notable cleanliness issues.
Service
9.6
Multiple mentions of excellent and helpful staff (named staff praise, 'amazing', 'customer service excellent'); one notable service failure around overbooking/delayed check-in and poor resolution, but overall service sentiment is very strong.
Location
9.3
Several guests call the location 'great' and note proximity to restaurants and convenience; location sentiment is consistently positive.
Room Quality
8.3
Many guests praise spacious suites and well-equipped rooms (kitchen areas, large suites), but there are issues reported: wrong bed size vs. booked suite, shower/accessibility maintenance problems, occasional odors—generally good but mixed on consistency.
Amenities
8.6
Positives include free laundromat, kitchen areas, tea/coffee and pet-friendly policy; negatives include pool opening/closing time issues and lack of on-site breakfast—amenities are useful but have gaps.
Value for Money
8.7
Several guests describe the hotel as 'very affordable' and recommend it; a notable guest disputed a refund and felt compensation inadequate after a poor room experience, but overall value perception is favorable.
Food and Beverage
8
Coffee and in-room kitchen areas were praised, but multiple guests explicitly cited 'No breakfast at hotel' as a con and one mentioned hallway smells; F&B is adequate but limited by lack of breakfast.
Overall Experience
9.7
Most headlines and comments report an overall great/awesome/refreshing stay and intent to return; a minority report unacceptable stays (odor/late check-in) but the prevailing impression is very positive overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Fully Equipped Kitchen in Every Room:
Enjoy the convenience of a fully equipped kitchen in every room at Southpoint Suites, perfect for longer stays or quick meals on the go.

Complimentary Grab-and-Go Breakfast:
Start your day right with a free grab-and-go breakfast offering a variety of options like breakfast bars, muffins, and hot cereal, along with coffee and tea.

Convenient Amenities and Services:
Benefit from amenities like free WiFi, 24-hour front desk, laundry facilities, and free onsite parking during your stay at Southpoint Suites.

Book now to experience comfort and convenience at Southpoint Suites during your visit to Jacksonville!

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

8.8
Based on 101 reviews
Cleanliness: 8.2
Service: 9.6
Location: 9.3
Room Quality: 8.3
Amenities: 8.6
Value for Money: 8.7
Food and Beverage: 8
Overall Experience: 9.7
J
Jason • solo_traveller • us
8
2026-10-31 • via Nuitee
H
Haywood • couple • us
9
2026-10-31 • via Nuitee
C
Cindy • solo_traveller • us
10
Pros:

The room was nice and big and clean

Cons:

No breakfast at hotel

2026-10-19 • via Nuitee
J
Jennifer • couple • us
10
Pros:

Excellent customer service and great pet friendly hotel

2026-10-15 • via Nuitee
M
Mahagony • family_with_children • us
9
Pros:

It was quiet, clean and convenient

Cons:

The water wasn't that hot

2026-10-13 • via Nuitee
L
Lacey • couple • us
10
2026-10-09 • via Nuitee
M
Mikoya • couple • us
7
2026-10-09 • via Nuitee
K
KyJuana • couple • us
10
2026-10-07 • via Nuitee
F
Ford • solo_traveller • us
9
2026-10-07 • via Nuitee
C
Christy • couple • us
10
Overall stay was great would definitely stay again
Pros:

Everything was great it was clean and nice

Cons:

Maintenance could be a little better we stayed in an accessible room and they laid down a strip to stop water from coming out of the roll in shower however the caulk wasn’t dry and it came right off. Also the handle was a little loose in the shower

2026-09-16 • via Nuitee
S
Steven • solo_traveller • us
1
2026-09-04 • via Nuitee
C
Carolyn • family_with_children • us
10
Great location
Pros:

Great they were very helpful

2026-09-01 • via Nuitee
E
Espinoza • couple • us
10
2026-08-31 • via Nuitee
R
Rachel • solo_traveller • us
9
2026-08-27 • via Nuitee
A
Ayanna • couple • us
10
2026-08-26 • via Nuitee
J
JENNIFER • solo_traveller • us
10
2026-08-25 • via Nuitee
C
Cortney • solo_traveller • us
10
2026-08-22 • via Nuitee
J
Jessica • couple • us
10
2026-08-16 • via Nuitee
D
Dakota • couple • us
10
2026-08-12 • via Nuitee
M
Marvin • couple • us
10
2026-08-08 • via Nuitee