Sofitel Macau At Ponte 16

Hotels
Sofitel
9.2 (1768 reviews)
Rua do Visconde Paco de Arcos , Macau , mo

Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Good Location
Excellent Food Quality
Cons:
Service Issues
Aging Facilities
Limited Amenities

Categories

Cleanliness
9.41
Overall cleanliness was positively noted in several reviews.
Service
8.88
Mixed reviews on service; while helpful staff were mentioned, some guests experienced issues.
Location
9.92
Location praised for cleanliness and proximity to city attractions.
Room Quality
8.87
Good quality rooms mentioned, though some noted age and lack of upgrades.
Amenities
8.4
Amenities were limited with some negative remarks about the pool and casino.
Value for Money
9.36
Guest reviews indicated good value particularly considering price relative to location.
Food and Beverage
9.41
Breakfast and dining options received positive feedback for quality.
Overall Experience
9.38
General sentiment was positive with plans to return noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:17

Property Description

Luxurious Waterfront Accommodation
Sofitel Macau, located in Macau's historic quarter, offers 5-star waterfront accommodation with stunning views. Guests can enjoy proximity to UNESCO heritage sites and the bustling city centre.

Top-Notch Amenities
The hotel features a free fitness centre, Sofitel SPA for rejuvenating treatments, and complimentary WiFi access for all guests. Additionally, a 24-hour front desk, currency exchange, and luggage storage services are available for convenience.

Culinary Delights and Entertainment
Indulge in international buffets at Mistral or savor Cantonese cuisine at Le Chinois. Unwind with drinks at Rendezvous or try your luck at the in-house casino. The hotel also offers eco-friendly toiletries, showing a commitment to sustainability.

Experience luxury and convenience at Sofitel Macau - book now for an unforgettable stay!

Important information:

Please note that there is a complimentary shuttle bus service from the Border Gate, Macau Ferry Terminal, and HZMB Macau Border. Please contact the hotel reservation team for more details.

Please note that there is a 24-hour front desk at Sofitel Macau, where guest can exchange money or store their luggage.

Please note that guests cannot modify the guest’s name for all nonrefundable reservations.

Please note that the property does not accept bookings made with a debit card. The credit card used for booking must be presented upon check-in.

The name on the credit card must match the guest’s name when checking in.

To be in line with the Government’s initiative to discourage the use of single-use plastics, we are reducing the reliance on single-use plastics such as toothbrushes, combs, loofahs, razors, nail files, shoe brushes, etc. These disposable amenities will no longer be provided unless requested by guests. Join our eco-efforts with simple actions such as traveling with reusable daily necessities. However, should you require an item, we are pleased to provide it. Simply call the Service Center and inform staff of your need.

Please note that, as per the stipulations of the Macao SAR Government, the hotel will send the personal data and accommodations information of guests aged 16 and above to the Public Security Police Force. The physical stay permit slip issued upon arriving in Macao should be presented at check-in.

Please note that according to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Bar is closed from 2098-12-31 until 2026-02-02

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MFM

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for HK$ 300 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1768 reviews
Cleanliness: 9.41
Service: 8.88
Location: 9.92
Room Quality: 8.87
Amenities: 8.4
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.38
S
Shehani couple hk
10
Excellent service, food, spa and a definite repeat for our trips to Macau
Pros:

Nice view, fantastic spots inside for photography and the restaurants lunch and breakfast buffet offered a wide range of well prepared tasty food at a reasonable price. The MJ restaurant which was open at 2 am in the morning was a lifesaver for a quick bite and drink. Excellent spa with a great atmosphere and friendly staff. The checkin process was made smooth and excellent by the duty manager Amelia who made it a wonderful experience and went above and beyond to advise us about traffic and made suggestions and arrangements for transport proactively which saved us all the hassle and time. Her service was the highlight of our stay at the hotel and else with the crowds on that day both checkin and getting to the concert on time would have been a long process.

Cons:

Everything was fine so nothing that we didn’t like

2026-02-14 via Nuitee
P
Petr family_with_children cz
10
2026-02-12 via Nuitee
J
JUO TING couple tw
10
2026-02-11 via Nuitee
L
LAY LENG couple au
10
Good
Pros:

Good location for food and sightseeing

Cons:

Too far from the Venetian Parisian and Londoner

2026-02-10 via Nuitee
T
Tara solo_traveller ca
9
2026-02-09 via Nuitee
W
wang extended_group tw
9
喜歡,會在入住
Pros:

地點方便,房間寬敞舒適,服務良好

2026-02-09 via Nuitee
V
Vanessa extended_group hk
8
2026-02-09 via Nuitee
R
Richard family_with_children gb
8
Pros:

The location

Cons:

The room was too hot even with air con

2026-02-08 via Nuitee
明娟 couple tw
9
2026-02-08 via Nuitee
M
Maksim couple ru
10
Pros:

Отличный отель! Прекрасные завтраки

2026-01-31 via Nuitee
柏翔 couple tw
9
地點附近晚上也有很多店可以逛,離大三巴和議事亭前地,都是走路可到,公車交通也很方便!
2026-01-29 via Nuitee
T
TAMOTSU couple jp
9
2026-01-28 via Nuitee
D
David solo_traveller ae
10
Great.
Pros:

Amazing bed and linen. Also friendly staff

Cons:

That they didn’t provide water bottles in the room as before.

2026-01-28 via Nuitee
D
David family_with_children gb
10
2026-01-28 via Nuitee
M
Madoka family_with_children jp
8
2026-01-27 via Nuitee
A
Avi couple il
9
2026-01-27 via Nuitee
D
David couple ru
9
2026-01-27 via Nuitee
J
Janaina Valente Moitas family_with_children br
10
Hotel no centro histórico com excelente atendimento.
Pros:

Gostei do atendimento da Alexandra, que fala língua portuguesa e muito bem nos orientou para os pontos turisticos da cidade. Do café da manhã com omelete e noodles, frutas frescas, muitas opções, do atendimento da Garçonete Luiza e demais todo muito gentis. Localização perfeita.

2026-01-26 via Nuitee
P
Pak Hung Lam family_with_children au
7
Feelings good staying in the Hotel. Good price. Beautiful view.
Pros:

The Room is comfortable and big.

Cons:

No free bottle of spring water.

2026-01-26 via Nuitee
T
Tuck Chuen family_with_children my
9
Excellent location to stay for exploration of Macau heritage centre
Pros:

Excellent location for exploring the heritage centre, especially if you want to go there for food-hunting (famous street food and recommended restaurants) a few times during the trip. Short walking distance to Ruins of St. Paul and Senado Square; about 5-8 minutes walk. Bus stops to travel around Macau are just outside the Hotel. Room is clean and bed is comfortable enough. Room has a fantastic city view. Can view the sea and Zhuhai from the swimming pool. Staff are friendly, attentive and helpful. They can assist to get you a taxi to the airport.

Cons:

Nothing.

2026-01-26 via Nuitee