Sofitel Macau At Ponte 16

Hotels
•
Sofitel
9.2 (1802 reviews)
Rua do Visconde Paco de Arcos , Macau , mo

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Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Good Location
Excellent Food Quality
Cons:
Service Issues
Aging Facilities
Limited Amenities

Categories

Cleanliness
9.41
Overall cleanliness was positively noted in several reviews.
Service
8.88
Mixed reviews on service; while helpful staff were mentioned, some guests experienced issues.
Location
9.92
Location praised for cleanliness and proximity to city attractions.
Room Quality
8.87
Good quality rooms mentioned, though some noted age and lack of upgrades.
Amenities
8.4
Amenities were limited with some negative remarks about the pool and casino.
Value for Money
9.36
Guest reviews indicated good value particularly considering price relative to location.
Food and Beverage
9.41
Breakfast and dining options received positive feedback for quality.
Overall Experience
9.38
General sentiment was positive with plans to return noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:17

Property Description

Luxurious Waterfront Accommodation
Sofitel Macau, located in Macau's historic quarter, offers 5-star waterfront accommodation with stunning views. Guests can enjoy proximity to UNESCO heritage sites and the bustling city centre.

Top-Notch Amenities
The hotel features a free fitness centre, Sofitel SPA for rejuvenating treatments, and complimentary WiFi access for all guests. Additionally, a 24-hour front desk, currency exchange, and luggage storage services are available for convenience.

Culinary Delights and Entertainment
Indulge in international buffets at Mistral or savor Cantonese cuisine at Le Chinois. Unwind with drinks at Rendezvous or try your luck at the in-house casino. The hotel also offers eco-friendly toiletries, showing a commitment to sustainability.

Experience luxury and convenience at Sofitel Macau - book now for an unforgettable stay!

Important information:

Please note that there is a complimentary shuttle bus service from the Border Gate, Macau Ferry Terminal, and HZMB Macau Border. Please contact the hotel reservation team for more details.

Please note that there is a 24-hour front desk at Sofitel Macau, where guest can exchange money or store their luggage.

Please note that guests cannot modify the guest’s name for all nonrefundable reservations.

Please note that the property does not accept bookings made with a debit card. The credit card used for booking must be presented upon check-in.

The name on the credit card must match the guest’s name when checking in.

To be in line with the Government’s initiative to discourage the use of single-use plastics, we are reducing the reliance on single-use plastics such as toothbrushes, combs, loofahs, razors, nail files, shoe brushes, etc. These disposable amenities will no longer be provided unless requested by guests. Join our eco-efforts with simple actions such as traveling with reusable daily necessities. However, should you require an item, we are pleased to provide it. Simply call the Service Center and inform staff of your need.

Please note that, as per the stipulations of the Macao SAR Government, the hotel will send the personal data and accommodations information of guests aged 16 and above to the Public Security Police Force. The physical stay permit slip issued upon arriving in Macao should be presented at check-in.

Please note that according to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Bar is closed from 2098-12-31 until 2026-02-02

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MFM

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for HK$ 300 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1802 reviews
Cleanliness: 9.41
Service: 8.88
Location: 9.92
Room Quality: 8.87
Amenities: 8.4
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.38
N
Nils • couple • ch
10
2026-03-20 • via Nuitee
S
SW • couple • sg
8
Enjoyable
Pros:

Location & staff service

Cons:

N/A

2026-03-20 • via Nuitee
H
HUAI MIN • extended_group • tw
10
2026-03-20 • via Nuitee
J
Jeffrey • couple • us
9
2026-03-19 • via Nuitee
C
Chen Zhu • family_with_children • nl
7
Pros:

the location is very good and the staff is very professional, the location is very near to the DaSanBa plaza and the city hall

2026-03-17 • via Nuitee
H
Hong Zhuang • solo_traveller • au
10
We all enjoy our stay at hotel. Highly recommended 👍
Pros:

Excellent check in and out service.
Very welcoming feelings once inside hotel foyer.
Cleanliness and good hospitality, buffet food are reasonable.
Close, walking distance to shops, tourist photo spots & casino etc..

Cons:

1) design of toilet space is too squashy.
2) use of hot water making machine is impractical, take too many steps just to boil water. Just a simple kettle is perfect.

2026-03-17 • via Nuitee
J
JW Suisse • family_with_children • ch
9
Pros:

Chambre spacieuse, literie très confortable, hôtel très calme, bien situé. Buffet petit déjeuner très diversifié. Personnel agréable et souriant. Très bon séjour.

Cons:

Rien

2026-03-16 • via Nuitee
M
Mikhail • extended_group • ru
8
2026-03-16 • via Nuitee
G
Guik chim • family_with_children • my
10
2026-03-16 • via Nuitee
M
Min Chia • couple • tw
9
Pros:

房間寬敞舒適

Cons:

沒有給瓶裝礦泉水，要走一段路才有商店可以購買

2026-03-16 • via Nuitee
J
Joana • couple • pt
9
2026-03-14 • via Nuitee
J
JUNFENG • solo_traveller • jp
8
2026-03-14 • via Nuitee
R
raphael • solo_traveller • fr
10
Parfait séjour pour une visite à Macau
Pros:

Tout était parfait. Du petit déjeuner à la vue sur la ville, en passant par la chambre spacieuse et le personnel très agréable. Parfait

2026-03-13 • via Nuitee
K
kit • couple • us
8
This is the place to stay in Macau if you are not into casinos . I will be back . Simple.
Pros:

Luxury at an excellent price. Close to the old town . Good facilities , nice food , good breakfast.

Cons:

The price of in house laundry was too much comparative to other places .

2026-03-13 • via Nuitee
Y
yiu leung • family_with_children • hk
8
2026-03-10 • via Nuitee
N
Nick • couple • au
8
Very good choice if staying in downtown Macau.
Pros:

Nice and close to the centre of downtown Macau, only a short walk to Senado Square. Also accessible to nice restaurants, shops and public transport. Wifi is very fast. Amenities are nice as well including the pool and the gym. Breakfast buffet is superb with excellent variety. Quiet as well due to being away from the casino strip.

2026-03-10 • via Nuitee
S
Sana • family_with_children • ru
10
Отличный Отель в Макао
Pros:

Отличный отель, с хорошим расположением. Можно до отеля доехать на автобусе из Аэропорта, MT4 , останавливается прямо перед входом в отель.
В пешей доступности много ресторанов, магазинов и т.п
Сам отель немного старенький, но всё комфортно и чисто.
Вместо бутылок с водой есть стационарный очиститель воды
В него из под крана наливаешь воду и он очищает и выдаёт либо холодную либо горячую воду.

Cons:

Всё отлично

2026-03-09 • via Nuitee
7
760vanf • Family
10
Must try this buffet👌❤️
Pros:

Very good and accomodating buffet we had.Masasarap and foods❤️ Mababait at friendly ang mga staff of course pag filipino matik na yun👌.Thank you for assisting us Mam luisa,Mary,Michelle ,Mae and Romeo nakakatuwa sila magagaling din na photogtapher😄.

2026-03-08 • via Tripadvisor
P
Peter • couple • nz
7
We have stayed there a few times now over the years.
Pros:

Breakfasts were good, and the dishes changed daily.
The concierge was helpful.

Cons:

There were people asleep in the lounge in the foyer which isnt a good look.

2026-03-07 • via Nuitee
M
Marie Donnalyn • family_with_children • hk
9
2026-03-07 • via Nuitee