Hampton Inn & Suites Florence-Downtown

Hotels
•
Hilton Worldwide
9.1 (117 reviews)
505 S Court St, Florence, Alabama, 35630 , Florence , US
+1 256-767-8282

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Pets allowed

Facilities

Elevator
Fitness facilities
Free breakfast
Safe-deposit box at front desk
Express check-out
Smoke-free property
Express check-in
Wheelchair accessible parking
Snack bar/deli
Free self parking
See all facilities

Review Highlights

Pros:
Very friendly and helpful staff
Clean and comfortable rooms
Convenient, walkable downtown location
Good breakfast (many mentions)
Indoor pool and nice suites/large rooms
Great views mentioned
Cons:
Perceived poor value / high price (including high pet fee)
Occasional maintenance issues (tub drain, running toilet)
At least one report of musty-smelling room
One report of poor breakfast handling/hygiene
One complaint about hotel not providing a receipt
A few comments calling the property old or tired

Categories

Cleanliness
9
Multiple reviews repeatedly call the hotel 'clean' and rooms 'well taken care of,' though one mention of a musty smell and one praise for housekeeping indicate mostly very good cleanliness with isolated issues.
Service
10
Overwhelmingly positive mentions: staff repeatedly described as very friendly, helpful, quick and thorough; specific praise for front-desk staff (Melanie) going the extra mile. A single administrative complaint (receipt) is outweighed by many strong service anecdotes.
Location
9.8
Several guests note a convenient, walkable downtown location, safe area and good proximity to shops/eateries; one review highlights a nice view of the Tennessee River — location sentiment is strongly positive.
Room Quality
8.7
Many guests mention comfortable beds, large/updated rooms and suites, but there are some negatives: reports of an old/tired hotel, a musty room, and maintenance problems (tub drain, toilet) that lower the score slightly.
Amenities
9
Guests appreciated on-site amenities such as an indoor pool and suites; breakfast service is often praised (though with at least one bad day), so amenities are generally seen as very good.
Value for Money
7.5
Several complaints about price — notably a high pet fee ($75 for one night) and remarks that price felt too high for the hotel quality — indicate weaker value perception despite many positives.
Food and Beverage
9.2
Food (breakfast) is frequently described as great or amazing by multiple guests, but there is at least one strong negative incident (poor breakfast and an unhygienic handling observation), so overall F&B is good but not perfect.
Overall Experience
9.6
Most reviews describe a great stay: friendly staff, clean rooms, convenient location and willingness of staff to help. A few operational/value issues exist, but the overall guest experience is highly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Recreational Amenities
Enjoy an indoor pool and a fitness center during your stay at Hampton Inn & Suites Florence-Downtown.

Dining Options
Indulge in a complimentary continental breakfast and grab a bite from the snack bar/deli at the hotel.

Convenient Features
Take advantage of complimentary wireless internet, business center facilities, and free self-parking at this centrally located hotel.

Booking is just a click away to experience a blend of comfort and convenience at Hampton Inn & Suites Florence-Downtown.

Important information:

  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HSV

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 75.00

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 117 reviews
Cleanliness: 9
Service: 10
Location: 9.8
Room Quality: 8.7
Amenities: 9
Value for Money: 7.5
Food and Beverage: 9.2
Overall Experience: 9.6
J
Joseph
10
Pros:

Very convenient. Clean. Staff was very friendly.

2025-10-08 • via Nuitee
C
Clifton
6
Pros:

Hotel won’t provide a receipt

2025-10-04 • via Nuitee
A
Andrew • family
10
Pros:

Great comfortable bed.
Decent breakfast

2025-09-24 • via Nuitee
B
Ben • partner
10
Pros:

Staff at desk was quick and thorough!

2025-09-14 • via Nuitee
A
Alan
6
Pros:

How do you justify charging 75 dollars for a dog one night? Such a rip off

2025-09-10 • via Nuitee
B
Betsy
10
Nice place to stay
Pros:

It was a great place to stay, very clean and comfortable. It was also close to the downtown area.

2025-09-05 • via Nuitee
A
Aleysia
8
Pros:

Room had a must smell but the people were very kind!

2025-08-02 • via Nuitee
C
Charod
8
Pros:

Great hotel for a good value. Great view of Tennessee River. Nice staff, quiet location.

2025-07-31 • via Nuitee
M
Michael
10
Pros:

Our stay was great, the staff was so friendly, the breakfast was amazing and the housekeeping staff kept our room cleaned and stocked with towels.

2025-07-07 • via Nuitee
J
jennifer • family
10
Pros:

Very friendly and efficient staff! Easy check in!

2025-06-21 • via Nuitee
B
Betty
10
Pros:

Clean. Suite was great!

2025-06-16 • via Nuitee
P
paul • family
10
Pros:

Every thing about the stay was great thanks

2025-06-15 • via Nuitee
S
Sara • partner
8
Pros:

Breakfast wasn’t good at all even compared to other Hamptons we’ve stayed at. Weird. Maybe an off day but I literally saw a stuff member open a cardboard box with the “fork” that’s used to pry the waffle out of the waffle maker.

2025-06-14 • via Nuitee
K
Kesa
10
Pros:

The staff was very nice and helpful

2025-06-10 • via Nuitee
M
Melanie • partner
10
Pros:

Great !!

2025-06-01 • via Nuitee
D
Daniel
10
Pros:

Na

2025-05-11 • via Nuitee
L
Laura
10
Went the way you extra mile
Pros:

I was a bit surprised by the hotel compared to the price I paid.. I expected a little more luxury. Price was at least 30 to 40% higher than it should have been for that quality hotel. But there was a good bed and things were clean. I was most impressed with Melanie at the front desk. I arrived at 1:30 and had to be at a meeting dressed in Business attire by 4. She told me it would be impossible to get in my room before 4:00. When I insisted in a nice way and told her the pressure I was under to be at this meeting as a special guest, she started making calls and found a way to make it work and gave me a different room I appreciated that so much and every other time I had any interaction with the front desk. They were very gracious and friendly.

2025-04-20 • via Nuitee
J
Joanna • friends
10
Pros:

Very large rooms, updated and well taken care of

2025-04-14 • via Nuitee
A
Amelia
10
Pros:

Good friendly service and very help,

2025-04-05 • via Nuitee
C
Christy
10
Pros:

Nice and cq

2025-03-27 • via Nuitee