Novotel Casablanca City Center

Hotels
•
Novotel
7.4 (1580 reviews)
Angle Rue Zaid Ouhmad Rue Sidi Belyout , Casablanca , MA
+212 5224-66500

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central, convenient location near old town/sea walk and taxi stand
Friendly and helpful staff/reception
Good breakfast and restaurant service
Good value for money (cited by some guests)
Some modern/spacious rooms
Cons:
Poor cleanliness in several reviews (hairs, stained sheets, worn towels)
Elevators sometimes malfunction / long waits
Rooms/furniture need refreshing; occasional mold and missing outlets
Unresponsive on invoices/phone and some professionalism complaints
Area can feel unsafe/sketchy at night according to some guests

Categories

Cleanliness
4.5
Multiple reviews report poor cleanliness: hairs in bathroom, stained/soiled sheets, worn/gray towels and general lack of room cleanliness.
Service
8.5
Staff frequently praised (reception, restaurant team, helpful and friendly personnel), though some complaints about unresponsiveness to invoice requests and occasional unprofessional handling.
Location
9
Consistently highlighted as a strong point: central location, close to old town/sea walk, many restaurants and taxi stand nearby; some guests noted the area feels sketchy at night.
Room Quality
6.5
Mixed comments: some modern/spacious rooms praised, but several mentions of dated furniture, need for refresh, tired towels, limited outlets and occasional mold/staining.
Amenities
6.8
Some amenity issues flagged: malfunctioning elevators, limited bathroom fixtures (no bidet/shattaf), and occasional phone/communication problems; basic amenities otherwise available.
Value for Money
7.5
Generally considered reasonable value by some guests, with good location and breakfast supporting value, despite shortcomings in cleanliness and room condition.
Food and Beverage
8
Breakfast and restaurant staff receive positive mentions (described as very good/excellent by multiple guests), though a few noted minor issues with service hours or options.
Overall Experience
8.4
Overall stays are generally positive due to location, friendly staff and good breakfast, but negatively impacted for some guests by cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Stunning Views and Central Location

Luxurious Rooms with Modern Amenities

Delicious Dining Options and Relaxing Lounge Bar

Experience the beauty of Casablanca from our hotel with breathtaking views of the medina and the iconic Hassan II Mosque. Our modern air-conditioned rooms offer a comfortable stay with a flat-screen TV, minibar, and tea/coffee facilities. Start your day with a delicious breakfast and indulge in international cuisine at our restaurant. Unwind with a drink at the lounge bar in the evening. Don't miss the chance to stay at our centrally located hotel, just steps away from Casa-Port Train Station. Book now for an unforgettable experience!

Important information:

The restaurant is open from 12:00 to 15:00 and 19:00 to 23:00. The bar is open from 17:00 to 00:00.

Room service is available from 06:30 to 23:30.

Please note that cots and extra beds are at an extra charge and require reservation and are subject to availability.

Please note that breakfast will be offered as Iftar meal during Ramadan for guests fasting during their stays.

Renovation work is currently underway at our bar and restaurant. As a result, our meeting rooms are temporarily closed.

During this period, we have converted the hotel mezzanine into a temporary space for the bar and restaurant, where we will be happy to welcome you.

We apologize for the inconvenience and thank you for your understanding. We will be happy to welcome you to our renovated spaces soon.

In a continuous commitment to enhancing guests' comfort, please note that the hotel is currently undergoing a progressive renovation, beginning with the reception area.

All necessary measures are in place to minimise any disruption, and the team remains fully dedicated to ensuring a warm and attentive welcome from the moment of arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMN

Location

Guest Reviews

7.4
Based on 1580 reviews
Cleanliness: 4.5
Service: 8.5
Location: 9
Room Quality: 6.5
Amenities: 6.8
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8.4
Y
Yousra • solo_traveller • ma
10
Agreable
Pros:

Un grand merci a Mr nourdine de la part de reception et a l’equipe de cuisine Mr benoit et mouhssin pour leurs services et leurs sourire ce soir j’ai pris un délicieux plat qui m’a rendue tres satisfaite,par suite a Mr ayoub pour le bon service

2026-10-31 • via Nuitee
L
Lucia • extended_group • ec
10
Estancia fantástica
Pros:

Bonito

Cons:

Me gustó todo

2026-10-31 • via Nuitee
L
Laila • family_with_children • ma
10
2026-10-29 • via Nuitee
S
Shiju • solo_traveller • ae
7
2026-10-29 • via Nuitee
A
Abolfazl • solo_traveller • es
7
The hotel need a renovation and the beds, sheets and blankets are old and not clean.
2026-10-28 • via Nuitee
Y
Yilmaz • extended_group • tr
8
2026-10-28 • via Nuitee
T
Tarik • family_with_children • fr
9
Très agréable, malgré problème de stationnement.
Pros:

L’accueil du personnel.tres professionnel.

Cons:

Problème de plomberie dans la salle de bain,
Serviette il faut toujours les réclamer.

2026-10-26 • via Nuitee
A
Alberto • solo_traveller • it
8
Pros:

Good breakfast.
Very good location close to seaside walk and Medina.
Many good restaurants in the area.
Taxi station just out of the hotel.

Cons:

Basically a good experience, nothing negative to underline.

2026-10-26 • via Nuitee
A
aperez90 • solo_traveller • es
1
Muy mal. Limpieza deficiente y no dan factura para la empresa. Nunca más.
Pros:

La ubicación es buena para poder coger taxis al lado de Casaport

Cons:

Ascensores que no funcionan, tarjeta de acceso al hotel que tuve que ir a reprogramar en 3 ocasiones; limpieza deficiente: encontré pelos de otros huéspedes en el baño y lo peor es que colocaron la sábana encima del colchón que tenía pelos (ni siquiera lo limpiaron), las moquetas de los pasillos huelen mal y tienen manchas de suciedad; por último no han querido dame una factura para la empresa, la he reclamado y no contestan los mails, es el colmo!

2026-10-26 • via Nuitee
M
mohammed • family_with_children • ma
3
2026-10-25 • via Nuitee
A
Ali • solo_traveller • sa
7
2026-10-25 • via Nuitee
S
SOFIANE ABDENNEBI • family_with_children • fr
1
Un cauchemar de 3 jours !
Pros:

...

Cons:

Le manque de propreté et de professionnalisme !

2026-10-24 • via Nuitee
A
Amine • solo_traveller • ma
8
2026-10-23 • via Nuitee
L
LAilA • family_with_children • sa
6
مع الاسف لا يوجد تطوير بالفندق سوى تغير ديكور المطعم والاستقبال فقط اما الغرف كما هى .
Pros:

موقع الفندق ونظافه الغرف

Cons:

شراشف السرير لم تكن نظيفه كان يوجد الوان وبقعه دم بها .المناشف مستهلكه ولونها رمادي . لا يرقى لاسم الفندق الدولى .كذلك لا يوجد شطاف بالحمام ولا اي وسيله للماء بالحمام وخصوصا فى دوله مسلمه ومعظم سكانها مسلمين يفترض بهم الاغتسال بعد قضاء الحاجه .للصلاة المفروضه .

2026-10-23 • via Nuitee
P
PEDRO • family_with_children • es
7
Pros:

Ubicacion y seguridad

Cons:

Tiempo de espera en ascensores

2026-10-22 • via Nuitee
A
Abby • couple • tg
9
Excellent
Pros:

Lé pétit dej est très excellent. le personnel agréable

Cons:

Les heures de ménage

2026-10-20 • via Nuitee
L
Loubna • couple • ma
7
2026-10-19 • via Nuitee
S
Silvia • couple • ch
8
2026-10-19 • via Nuitee
M
Mohamed • family_with_children • ma
7
2026-10-19 • via Nuitee
S
saad • couple • nl
7
2026-10-19 • via Nuitee