Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cama cómoda
Buena ubicación
Personal amable
Buen desayuno
Cons:
Problemas de limpieza
Enchufes no funcionaba correctamente
Sofá oxidado
Tasa de check-in

Categories

Cleanliness
7.61
Some guests reported issues with cleanliness, such as dirty towels and dust in the room.
Service
9.08
The staff was described as very friendly and helpful.
Location
8.62
The hotel is conveniently located near all facilities.
Room Quality
8.07
Rooms were generally comfortable, with a mention of a well-equipped bathroom.
Amenities
8.6
Amenities like the cafe and bar were positively mentioned.
Value for Money
8.06
While some guests felt the suite was overpriced, others appreciated the overall experience.
Food and Beverage
8.61
The quality of food and breakfast options received positive feedback.
Overall Experience
8.58
Most reviews reflected a positive overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:56

Property Description

Luxurious Accommodations
Experience modern and spacious rooms at Hotel Puerta de Bilbao, each equipped with a plasma TV and free Wi-Fi. Relax in comfort with a private bathroom and hairdryer provided for your convenience.

Relaxation and Dining
Unwind in style at the seasonal swimming pool surrounded by lush gardens and a sun terrace. Indulge in traditional Basque cuisine at the on-site restaurant or grab a drink and snacks at the bar-café.

Convenient Location
Conveniently situated opposite the Bilbao Exhibition Centre, our hotel is just a short drive from the city centre. Explore the nearby Max Shopping Centre or easily access transportation with Ansio Metro Station nearby. Book now for a memorable stay at Hotel Puerta de Bilbao.

Important information:

Please note that guests must present the credit card used to make the reservation on arrival. If the cardholder is not present at the time of check-in, a different card will be requested to process the payment.

Please note no charges will be made on cards in accordance with European PSD2 payment regulations. The Hotel will send the guest a secure payment link

License number: HBI01189Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 15 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 5420 reviews
Cleanliness: 7.61
Service: 9.08
Location: 8.62
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.58
N
nabil • solo_traveller • fr
10
Pros:

Simplement magnifique bon weekend

2026-05-09 • via Nuitee
J
JEAN-CLAUDE • solo_traveller • pt
9
Sauf la petite plaisanterie Tout a été super et le restaurant la perfection perfectivo Qualité Prix
Pros:

Tout ce qui est hôtelier dont le restaurant

Cons:

Il m’a fallu <2 jours> pour remplir la baignoire

2026-05-09 • via Nuitee
C
Carsten • solo_traveller • de
6
2026-05-07 • via Nuitee
V
valerie • solo_traveller • es
8
Arrivée sans véhicule. Bus face a l'hotel et des restaurants autour.
Pros:

Belles chambre, hotel agréable et bien placé.

2026-05-07 • via Nuitee
J
JUAN JOSE • solo_traveller • es
10
Pros:

Limpieza, buen desayuno, ubicación y comodidad. Destacar la amabilidad de sus empleados.

2026-05-06 • via Nuitee
B
Beatriz • solo_traveller • es
10
2026-05-06 • via Nuitee
G
Gómez Rivas • solo_traveller • es
10
2026-05-06 • via Nuitee
J
José Manuel • couple • es
8
Buena opción para visitar Bilbao
Pros:

Amplitud, limpieza, buffet, nada de ruido, parking amplio, cargador coche eléctrico

Cons:

Algo retirado de Bilbao, pero en coche es
Aceptable

2026-05-05 • via Nuitee
A
Anderson • couple • es
10
Pros:

Muy agusto estuvimos volveremos

2026-05-05 • via Nuitee
S
Su • couple • nl
9
Mooie hotel maar niet gastvrij
Pros:

Super mooi hotel

Cons:

Mensen waren kortaf

2026-05-05 • via Nuitee
M
Manuel • solo_traveller • es
9
2026-05-05 • via Nuitee
V
VINCENZO • solo_traveller • it
8
Pros:

Hotel buono

Cons:

Fuori dal centro e situato in zona commercio

2026-05-05 • via Nuitee
H
Holger • solo_traveller • de
9
Pros:

Modernes Hotel, umfangreiches Frühstück, freundliches Personal

Cons:

nichts

2026-05-05 • via Nuitee
N
Nieves • couple • es
10
Muy buena
Pros:

Si, era loquita que esperaba

Cons:

Me gusto todo, no tengo ninguna queja!!

2026-05-05 • via Nuitee
H
Hugh • couple • ie
8
2026-05-04 • via Nuitee
M
Mario • extended_group • es
10
Tengo claro donde alojarme
Pros:

Todo estuvo excelente.

Cons:

Nada

2026-05-04 • via Nuitee
L
Laura • extended_group • es
8
2026-05-04 • via Nuitee
A
Almudena • family_with_children • es
9
Precioso
Pros:

El hotel es precioso. Muy tranquilo y no escuchamos ruido. Todo muy limpio y decoración moderna y bonita. Lo mejor, la atención del personal, que a pesar del lío por las comuniones, te respondían con mucha amabilidad y te ayudaban en todo con una sonrisa. La ubicación está bien, una avenida con bares, supermercados, tiendas cercanas, etc. Si vas a ver el circo del sol, a cinco minutos andando de la entrada. En general, muy buena experiencia, sin duda lo recomendaremos.

Cons:

No nos gustó que los precios no estén actualizados en booking. El restaurante no estaba disponible debido a las celebraciones de comuniones y no está indicado en ningún mensaje o cualquier otro medio. Nos quedamos con las ganas de probar su gastronomía, que era bastante atractiva. Aunque son detalles nimios para ayudar a mejorar un poco más, ya que la atención es exquisita.

2026-05-03 • via Nuitee
A
Aitor • solo_traveller • es
9
2026-05-03 • via Nuitee
M
Marie • solo_traveller • fr
10
2026-05-03 • via Nuitee