Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Cama cómoda
Buena ubicación
Personal amable
Buen desayuno
Cons:
Problemas de limpieza
Enchufes no funcionaba correctamente
Sofá oxidado
Tasa de check-in

Categories

Cleanliness
7.61
Some guests reported issues with cleanliness, such as dirty towels and dust in the room.
Service
9.08
The staff was described as very friendly and helpful.
Location
8.62
The hotel is conveniently located near all facilities.
Room Quality
8.07
Rooms were generally comfortable, with a mention of a well-equipped bathroom.
Amenities
8.6
Amenities like the cafe and bar were positively mentioned.
Value for Money
8.06
While some guests felt the suite was overpriced, others appreciated the overall experience.
Food and Beverage
8.61
The quality of food and breakfast options received positive feedback.
Overall Experience
8.58
Most reviews reflected a positive overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:56

Property Description

Luxurious Accommodations
Experience modern and spacious rooms at Hotel Puerta de Bilbao, each equipped with a plasma TV and free Wi-Fi. Relax in comfort with a private bathroom and hairdryer provided for your convenience.

Relaxation and Dining
Unwind in style at the seasonal swimming pool surrounded by lush gardens and a sun terrace. Indulge in traditional Basque cuisine at the on-site restaurant or grab a drink and snacks at the bar-café.

Convenient Location
Conveniently situated opposite the Bilbao Exhibition Centre, our hotel is just a short drive from the city centre. Explore the nearby Max Shopping Centre or easily access transportation with Ansio Metro Station nearby. Book now for a memorable stay at Hotel Puerta de Bilbao.

Important information:

Please note that guests must present the credit card used to make the reservation on arrival. If the cardholder is not present at the time of check-in, a different card will be requested to process the payment.

Please note no charges will be made on cards in accordance with European PSD2 payment regulations. The Hotel will send the guest a secure payment link

License number: HBI01189Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Sep 13, 2026 until Mon, Jul 5, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Location

Guest Reviews

8.4
Based on 5846 reviews
Cleanliness: 7.61
Service: 9.08
Location: 8.62
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.58
A
Andres • family_with_children • es
9
2026-08-08 • via Nuitee
B
Beatriz • family_with_children • es
8
Ideal para ir
Pros:

Las instalaciones muy buenas

Cons:

Un poco caro

2026-08-08 • via Nuitee
M
Malak • extended_group • es
10
2026-08-08 • via Nuitee
A
Aroa • solo_traveller • es
7
2026-08-08 • via Nuitee
S
Sara • family_with_children • es
9
100% recomendable
Pros:

Habitación muy completa, camas muy cómodas.

2026-08-08 • via Nuitee
R
roberts • couple • gb
6
Good for early check in at the ferry terminal. Good location for nearby shops. No restaurants near.
Pros:

A good location for the ferr7y

Cons:

Check in person was a bit abrupt, maybe a cultural thing bit as an English person would say it was rudness.

2026-08-08 • via Nuitee
M
Mario • solo_traveller • pt
10
2026-08-07 • via Nuitee
S
Sandra Lorena • solo_traveller • es
10
2026-08-07 • via Nuitee
J
Joana • solo_traveller • es
9
Pros:

Cómodo grande y la piscina preciosa

Cons:

Había un festival enfrente pero no es culpa del hotel

2026-08-07 • via Nuitee
M
Martino • couple • it
10
2026-08-07 • via Nuitee
Y
Yvonne • extended_group • nl
9
Bedden waren echt fantastisch, ontbijt heel uitgebreid. Het leek bijna dat je bij van der valk aan het eten was.
Pros:

Mooi hotel, heel ruim opgezet. Fijn parkeergarage onder het gebouw met aparte lift naar boven. Heerlijk zwembad met barretje

Cons:

Weinig kastruimte voor 3 personen en airco had iets meer kracht mogen hebben en wat kouder.

2026-08-06 • via Nuitee
B
Beatriz • solo_traveller • es
8
Pros:

Las instalaciones y el desayuno

Cons:

Los alrededores. Pocas opciones para tomar algo cerca

2026-08-06 • via Nuitee
M
Massimo • solo_traveller • it
9
Pros:

I servizi

Cons:

Distanza dal centro

2026-08-06 • via Nuitee
J
Javier • solo_traveller • es
7
2026-08-06 • via Nuitee
S
Saunders • couple • gb
9
Would definitely stay at Hotel Puerto Bilbao again. Thanks to the wonderful staff.
Pros:

Clean, comfortable and welcoming. All the facilities were great and the staff were friendly and very helpful. We’d definitely stay there if we visit beautiful Bilbao again. And I hope we do. And excellent value for money. And a great little pool and outside bar!

Cons:

It was very hot so the walk to the metro was a bit of an effort but that’s because I’m old! The metro was an excellent way to get to the city centre and again, excellent value.

2026-08-06 • via Nuitee
E
Esther • couple • es
9
Pros:

La piscina y el trato en la recepción

2026-08-06 • via Nuitee
C
Celia • family_with_children • es
7
Pros:

Restaurante, piscina, trato del personal y limpieza.

Cons:

La calidad de la habitación y especialmente el baño, creo que no se corresponde con un hotel de 4 estrellas y mucho menos con el precio.

2026-08-06 • via Nuitee
Óscar • solo_traveller • es
8
Pros:

Excelente instalación en su conjunto y trato del personal.

Cons:

Olor en el baño de la habitación a pesar de estar limpio.

2026-08-06 • via Nuitee
O
Olivier • couple • fr
8
2026-08-05 • via Nuitee
T
Tereza • couple • cz
10
Doporučuji
Pros:

Bazén a bar u něj je super.
Milý personál.
Za hotelem velké množství parkovacích míst zdarma.
Procházkou se dostanete na metro (cca 20 min) a za 15 min jizdy jste v centru bilbaa.

2026-08-05 • via Nuitee