Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Cama cómoda
Buena ubicación
Personal amable
Buen desayuno
Cons:
Problemas de limpieza
Enchufes no funcionaba correctamente
Sofá oxidado
Tasa de check-in

Categories

Cleanliness
7.61
Some guests reported issues with cleanliness, such as dirty towels and dust in the room.
Service
9.08
The staff was described as very friendly and helpful.
Location
8.62
The hotel is conveniently located near all facilities.
Room Quality
8.07
Rooms were generally comfortable, with a mention of a well-equipped bathroom.
Amenities
8.6
Amenities like the cafe and bar were positively mentioned.
Value for Money
8.06
While some guests felt the suite was overpriced, others appreciated the overall experience.
Food and Beverage
8.61
The quality of food and breakfast options received positive feedback.
Overall Experience
8.58
Most reviews reflected a positive overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:56

Property Description

Luxurious Accommodations
Experience modern and spacious rooms at Hotel Puerta de Bilbao, each equipped with a plasma TV and free Wi-Fi. Relax in comfort with a private bathroom and hairdryer provided for your convenience.

Relaxation and Dining
Unwind in style at the seasonal swimming pool surrounded by lush gardens and a sun terrace. Indulge in traditional Basque cuisine at the on-site restaurant or grab a drink and snacks at the bar-café.

Convenient Location
Conveniently situated opposite the Bilbao Exhibition Centre, our hotel is just a short drive from the city centre. Explore the nearby Max Shopping Centre or easily access transportation with Ansio Metro Station nearby. Book now for a memorable stay at Hotel Puerta de Bilbao.

Important information:

Please note that guests must present the credit card used to make the reservation on arrival. If the cardholder is not present at the time of check-in, a different card will be requested to process the payment.

Please note no charges will be made on cards in accordance with European PSD2 payment regulations. The Hotel will send the guest a secure payment link

License number: HBI01189Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Sep 13, 2026 until Mon, Jul 5, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Location

Guest Reviews

8.4
Based on 5978 reviews
Cleanliness: 7.61
Service: 9.08
Location: 8.62
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.58
L
Luis • solo_traveller • es
10
2026-09-12 • via Nuitee
S
servinfrio • solo_traveller • es
8
2026-09-12 • via Nuitee
F
Filipe • family_with_children • pt
10
Pros:

Estava tudo bem no geral

Cons:

O sofá não permitiu dormir bem, o colchão era muito estreito

2026-09-12 • via Nuitee
N
Navarrete Villalba • solo_traveller • es
10
Pros:

Que en la habitación teníamos bañera y ducha .todo muy limpio. Y piscina muy bonita.

2026-09-12 • via Nuitee
D
David • solo_traveller • es
9
Pros:

Tamaño habitación, cama muy comoda

Cons:

La atención en recepción, muy justita

2026-09-11 • via Nuitee
A
Alejandro • couple • es
7
correcto, sin tirar cohetes
Pros:

Las habitaciones correctas, y el restaurante del hotel muy bueno

Cons:

El hotel carece de servicio de habitaciones, que siendo un cuatro estrellas es de esperar . Algunos miembros del personal fueron un poco antipáticos, y no explicaron las reglas del parking. Tuvo que explicarlo otro miembro del personal 3 días después

2026-09-11 • via Nuitee
D
David • solo_traveller • gb
8
2026-09-11 • via Nuitee
F
Felix Ruben • extended_group • pr
9
Very good
Pros:

Clean

Cons:

Breakfast

2026-09-11 • via Nuitee
A
Andres • couple • es
8
2026-09-11 • via Nuitee
M
MIGUEL • solo_traveller • es
10
2026-09-10 • via Nuitee
A
Alexandra • solo_traveller • gb
8
2026-09-10 • via Nuitee
I
Irene • solo_traveller • es
8
Pros:

Buena ubicación

Cons:

Para mi gusto el colchón mui duro(pero es mi gusto personal)

2026-09-10 • via Nuitee
R
Rafa • family_with_children • es
10
Ok
Pros:

Perfevton

Cons:

Perfecto

2026-09-09 • via Nuitee
L
Laisterdonostia • solo_traveller • es
7
2026-09-09 • via Nuitee
S
Sergio • solo_traveller • es
10
2026-09-09 • via Nuitee
S
Sergio • solo_traveller • es
10
2026-09-09 • via Nuitee
A
Axelle • family_with_children • be
9
2026-09-09 • via Nuitee
M
María • solo_traveller • es
10
Pros:

El trato del personal del hotel

2026-09-09 • via Nuitee
A
Albrecht • solo_traveller • de
7
Pros:

Garage im Hotel

Cons:

Toilettenbürste fehlte.
Frühstück zu teuer.

2026-09-09 • via Nuitee
E
EFTYCHIA • solo_traveller • gr
10
Pros:

Everything was just perfect!!😊❤️🥰

2026-09-08 • via Nuitee