Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cama cómoda
Buena ubicación
Personal amable
Buen desayuno
Cons:
Problemas de limpieza
Enchufes no funcionaba correctamente
Sofá oxidado
Tasa de check-in

Categories

Cleanliness
7.61
Some guests reported issues with cleanliness, such as dirty towels and dust in the room.
Service
9.08
The staff was described as very friendly and helpful.
Location
8.62
The hotel is conveniently located near all facilities.
Room Quality
8.07
Rooms were generally comfortable, with a mention of a well-equipped bathroom.
Amenities
8.6
Amenities like the cafe and bar were positively mentioned.
Value for Money
8.06
While some guests felt the suite was overpriced, others appreciated the overall experience.
Food and Beverage
8.61
The quality of food and breakfast options received positive feedback.
Overall Experience
8.58
Most reviews reflected a positive overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:56

Property Description

Luxurious Accommodations
Experience modern and spacious rooms at Hotel Puerta de Bilbao, each equipped with a plasma TV and free Wi-Fi. Relax in comfort with a private bathroom and hairdryer provided for your convenience.

Relaxation and Dining
Unwind in style at the seasonal swimming pool surrounded by lush gardens and a sun terrace. Indulge in traditional Basque cuisine at the on-site restaurant or grab a drink and snacks at the bar-café.

Convenient Location
Conveniently situated opposite the Bilbao Exhibition Centre, our hotel is just a short drive from the city centre. Explore the nearby Max Shopping Centre or easily access transportation with Ansio Metro Station nearby. Book now for a memorable stay at Hotel Puerta de Bilbao.

Important information:

Please note that guests must present the credit card used to make the reservation on arrival. If the cardholder is not present at the time of check-in, a different card will be requested to process the payment.

Please note no charges will be made on cards in accordance with European PSD2 payment regulations. The Hotel will send the guest a secure payment link

License number: HBI01189Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 15 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 5176 reviews
Cleanliness: 7.61
Service: 9.08
Location: 8.62
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.58
0
0dd81f1d28727333e64ee9316d315fdf • couple • es
10
2026-04-18 • via Nuitee
1
15f1fc26d1c0705bf9eb20d8328745cf • solo_traveller • es
8
Ideal al lado del BEC
Pros:

Escogí el hotel para estar cerca del BEC, No está muy, muy cerca, pero se puede ir caminando. La habitación es amplia, está limpia, es cómoda y está bien equipada para trabajar con ordenador. El personal es simpático y servicial.

Cons:

Solo había agua en el minibar.

2026-04-18 • via Nuitee
3
3713e5b3cc2e7382da5855befd78e646 • family_with_children • ma
7
À refaire
Pros:

Propre

Cons:

personne pour parler en français . .. j'aurais bien aimé trouver une cafetière

2026-04-17 • via Nuitee
4
4a8b9c8d5cba71170586b939f935c248 • solo_traveller • es
10
2026-04-17 • via Nuitee
6
6b8dc0a5e0a3706b245ecbd7adcced32 • family_with_children • es
10
Pros:

La habitación muy amplia y limpia

Cons:

Que la cama sonaba bastante

2026-04-17 • via Nuitee
E
eccf6454a65070536f220dd2418e7b74 • solo_traveller • gb
8
2026-04-16 • via Nuitee
F
f714cfb4a11071752028ebb4618dc8bc • family_with_children • fr
9
Hotel très bien situé et très propre
Pros:

L’emplacement idéal pour nous et très propre

Cons:

La douche qui fuit

2026-04-16 • via Nuitee
9
930d7d95903173af08549746ceb37d74 • extended_group • es
10
2026-04-16 • via Nuitee
D
df1d80edd23573d6bf0b035ed6bb0f79 • couple • no
8
An overall nice experience.
Pros:

Good location. Walking distance to the Metro station. The hotel staff provided us with a transportation card which we could use for the Metro. The concierge staff, Aris and Alberto were both very polite and extremely helpful with our requests. They both made a huge difference for our stay. The women staff at the front desk and the hotel coffee/bar were bitter, never smiled and whenever we asked something it felt like they were doing us a favour to reply.
Our room was taken care of and the hotel was very clean. The lady who cleaned the rooms in our floor was always very polite and happy seeing us.

Cons:

The female staff were not polite. and grumpy mist of the times.

2026-04-16 • via Nuitee
A
a2f0d310cae47395f2421713ad76298e • solo_traveller • be
8
Pros:

The location, the large family room

Cons:

The swimming pool not open with 25deg

2026-04-15 • via Nuitee
A
a5e462f54b56726ff705932aae41922f • solo_traveller • es
7
Hotel con almohadas de hostal
Cons:

Almohadas rompe cuellos

2026-04-15 • via Nuitee
0
0c5d3b00f36670dedd6b753c9df24824 • solo_traveller • fr
8
2026-04-15 • via Nuitee
B
b80cc000da1772b2f6f77365025e043e • couple • gb
7
Pros:

Bedroom good sizw

Cons:

Breakfast was not of an acceptable quality. Cooked food was unacceptable.

2026-04-15 • via Nuitee
D
d68ad5749e1870112026a8dec88e7039 • couple • es
8
2026-04-13 • via Nuitee
8
880da4afec0573cfedba020c2771e3b3 • family_with_children • es
8
2026-04-13 • via Nuitee
3
33d924209e6670f0300e0fad8894d8f2 • couple • es
10
Pros:

Desayuno extraordinario, así como la atención de todo el personal

2026-04-13 • via Nuitee
E
eeb36de0d833705e0969fe241fd27008 • solo_traveller • es
10
2026-04-12 • via Nuitee
4
4b00395cca4f71ca4794c14fff070804 • family_with_children • fr
9
2026-04-12 • via Nuitee
D
d1f0967e6e8d701a2533863f0ec2d9c6 • couple • es
10
2026-04-12 • via Nuitee
1
1e2c5862297673522e704682affe5637 • extended_group • es
10
Una estancia cómoda y tranquila
Pros:

El baño con bañera y ducha, la televisión y las camas son comodísimas

Cons:

Todo fue perfecto

2026-04-12 • via Nuitee