Studio 6 Suites San Bernardino, CA

Area

It was bad the place has a crazy amount of roaches

Extremely Disappointing Experience – Reservations Mean Nothing Here

I made my reservation more than six months in advance specifically to secure my accommodations and avoid last-minute price increases. Despite planning ahead and having a confirmed booking, I was informed that the hotel had overbooked and could no longer honor my reservation.

What made the situation even more frustrating was that the hotel still had a similar room available, but suddenly at nearly three times the original price, along with an additional $200 walk-in fee.

I tried reasoning with the employee and explaining how unreasonable and unfair this situation was. As a guest who had made a reservation well in advance and relied on the hotel to honor that commitment, I should not have been expected to pay significantly more simply because of the hotel’s own overbooking issues.

The timing and circumstances made it particularly concerning. It felt as though guests who had secured lower rates in advance were being displaced, only to be presented with substantially more expensive options at the last minute.

A reservation should represent a commitment from both the guest and the hotel. Customers plan their trips, budgets, and accommodations around those confirmations. It is unacceptable to place the financial burden of a hotel’s overbooking onto guests who did everything right.

I would strongly encourage anyone considering this hotel to think twice before booking. A confirmed reservation apparently does not guarantee that the hotel will honor the price or accommodations you originally secured.

Good people

roaches

Room had toilet paper stuck to the bottom of the tub, towels were stained with shoe prints, and had roaches told the person at the desk and seemed they already knew.

This was honestly one of the worst and most disgusting hotel stays I have experienced. The room was absolutely filthy. The bed, bathroom, floors, toilet, and other areas looked like they had not been properly cleaned or maintained. I spent almost an hour cleaning and disinfecting the things we needed to use because I did not feel comfortable touching them.

The bathroom was especially disgusting. The air vent was not working and was covered in dirt and grime. The toilet seat was also in terrible condition and looked extremely unsanitary. Just thinking about the condition of that bathroom makes me want to puke.

The floor was so dirty that I ended up cleaning it myself with disinfectant wipes and paper towels because our dogs like to lie on the floor. The wipes came up filthy. Guests should NEVER have to spend their first hour in a hotel room cleaning and disinfecting it just to feel comfortable using it.

To make matters worse, I specifically booked a NON-SMOKING ROOM, yet the room smelled like cigarette smoke and marijuana. The nearby rooms and surrounding area also reeked of cigarette smoke and marijuana, making the smell almost impossible to escape. If a room is advertised and booked as non-smoking, guests should not have to deal with this.

I also specifically booked a KING-SIZE BED, but when we arrived, we were given a QUEEN-SIZE instead. The person there simply told us that everything else was already filled. If the king-size room I reserved was no longer available, I should have been notified before arriving rather than finding out at check-in after the reservation had already been confirmed.

And then there was the air conditioner. It was extremely noisy and, despite being set correctly, it was not even blowing cold air. The noise became so bothersome that my husband eventually had to turn it off. We ended up just suffering through the heat in the room because using the A/C was almost as uncomfortable as not having it on at all.

Arrived on time. Ignored by staff they was rude who decided to speak, just to find out my booking was canceled without me knowing ahead of time.. I also noticed a lot of drug addicts in parking lot😑