Emotions by Hodelpa Puerto Plata

Hotels
7.9 (561 reviews)
Playa Dorada - Puerto Plata P. Box 56 , Puerto Plata , do

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Excellent food variety
Friendly staff
Clean rooms
Good location
Cons:
Limited activities
Inconsistent service from some staff
Minor maintenance issues

Categories

Cleanliness
7.84
The rooms were mentioned as super clean and well-kept.
Service
8.31
Overall friendly service mentioned, with acknowledgement of attentive staff.
Location
8.55
Proximity to restaurants, beach, and entertainment was highlighted positively.
Room Quality
7.3
Some concerns about maintenance issues and minor complaints, but generally comfortable.
Amenities
7.83
Facilities were generally described positively, though some issues noted.
Value for Money
7.29
Value was not explicitly mentioned but can be inferred, accounting for a few complaints.
Food and Beverage
8.34
The food was consistently praised, though a few complaints about variety were noted.
Overall Experience
7.72
General overall satisfaction expressed, with no significant negative remarks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:55

Property Description

Luxurious Accommodation with Spectacular Views

Unwind and Stay Active

Convenient Amenities and Services

Experience the beauty of San Felipe de Puerto Plata at Emotions by Hodelpa Puerto Plata. Indulge in Italian and Mexican cuisine, relax by the outdoor pool, or stay fit at the fitness centre. With rooms offering pool views and modern amenities like free WiFi, a coffee machine, and a flat-screen TV, your comfort is guaranteed. Engage in water activities like snorkelling, play tennis, or let your kids have fun at the children's playground. Whether you seek relaxation or adventure, our bilingual staff is here to assist you. Book now and create unforgettable memories at our 4-star retreat.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 561 reviews
Cleanliness: 7.84
Service: 8.31
Location: 8.55
Room Quality: 7.3
Amenities: 7.83
Value for Money: 7.29
Food and Beverage: 8.34
Overall Experience: 7.72
E
Elaine • family_with_children • us
1
Not what I expected!!
Pros:

I liked the Oregano restaurant.

Cons:

Customer service is bad, food is not great, nothing fun for kids, the kids place is aways closed, employees are always upset. Nothing fun to do, except for the pool, or if you find something to do outside the hotel. The people from the VIP they will take half of your day to try to get you in, and at the end they don’t want to talk about price. Just wasted my money and time, brought my kids and there’s nothing fun for them to do. The rooms were ok, my room the AC was dropping water everywhere and it was a mess, and the bathroom always smelled like poop.

I feel bad for who ever comes here and waste their money and time. If you want to get ice scream you have to purchase it.

2026-04-09 • via Nuitee
S
Sylvain • family_with_children • do
7
Cons:

Le bruit de la musique à la piscine et des spectacles car notre chambre étant très proche et la musique très forte.
Le buffet n'est très varié et les mêmes choses cuisiné de façon différente.

2026-04-08 • via Nuitee
L
Leidy • couple • do
10
2026-04-08 • via Nuitee
L
Luna • extended_group • do
10
2026-04-06 • via Nuitee
L
Lilian • family_with_children • do
5
Norma
Pros:

Avitacion

Cons:

El personal del esnas

2026-04-06 • via Nuitee
C
Claudio • family_with_children • do
8
2026-04-06 • via Nuitee
S
Stefanie • extended_group • ch
5
2026-04-06 • via Nuitee
R
Rafelina • couple • do
9
2026-04-05 • via Nuitee
A
almonte • family_with_children • us
1
They said a prize but charged more when you get there bad customer mus services
Pros:

Ihave two beds they gave me one and charge more then that prize I got

Cons:

I got a room we to Bed in here whe I got there they gave me one bed and then charged more for that prize you gave me here Idont recommended it

2026-04-03 • via Nuitee
C
Clowy • couple • do
1
2026-04-02 • via Nuitee
E
Endy • couple • us
8
Excellent
Pros:

I love the fact everyone is friendly and respectful also I love how they entertainments spots are set up.

Cons:

I had a great experience I think everything was fine.

2026-04-02 • via Nuitee
E
Emily • extended_group • do
8
2026-03-31 • via Nuitee
M
Maria • family_with_children • do
10
Lo mejor
Pros:

Excelente atención

2026-03-26 • via Nuitee
M
Maria • family_with_children • do
10
Una vida de reyes
Pros:

Las atenciones fueron excelentes, el personal, una excelente limpieza la comida riquísima y mucha variedad

Cons:

Lo único que no me gusto fue que las personas encargada de vender membresía nos eligieron para dar una charla sobre una membresía esta bien pero pasamos mucho tiempo perdido porque al final no estaba en nuestro planes

2026-03-25 • via Nuitee
J
John • solo_traveller • co
1
Una Emotions Negativa
Pros:

X

Cons:

Llegué cansado, me enviaron a otro hotel y para colmo en el taxi que me enviaron no fue cancelado o pagado

2026-03-19 • via Nuitee
W
Wolfgang • solo_traveller • at
5
Strandnaher Club mit gutem Essen, aber verbesserungswürdiger Service und hohe Lautstärke
Pros:

Nähe zum sauberen Strand
ausreichend großes Restaurant
vielfältige Auswahl am Buffet
gutes Bett und sauberes Zimmer
Abendprogramm
Snacks an der Strandbar

Cons:

Zimmer war bei Ankunft nicht fertig: Eine Stunde späterer Check-In
Zimmertür war anfangs nicht versperrbar: zweimal wurde angekündigt, dass Service kommt um Schloss zu tauschen; erst nach erneuter Reklamation bei Rezeption wurde nach 2 1/2 h endlich das Türschloss getauscht.
Sehr hellhörige (versperrte) Durchgangstür in Nebenraum.
Personal an der Rezeption hat sehr gleichgültig gewirkt und trotz erhöhter Anfragen sehr langsam gearbeitet (30 Minuten Wartezeit für Check-Out)
Der Club ist sehr laut: man wird am Pool ständig mit lauter Musik beschallt.
Die Liegen am Strand sind meist mit Badetüchern reserviert aber keine Leute sind da.

2026-03-12 • via Nuitee
J
James Mcmanus • couple • gb
1
2026-03-12 • via Nuitee
L
Leopold • couple • de
4
Znamy Dominikane od lat , jest naszym ulubionym Krajem nie tylko na urlop.A tu takie rozczarowanie!
Cons:

Przez caly pobyt brak cieplej wody do mycia . Barak reakcji ze strony personelu na monit o braku cieplej wody w lazience.
To pierwszy raz spotkalismy sie z takim lekcewazacym traktowaniem w hotelu w Dominikanie.Szkoda!
Uwazam , ze za te niedogodnosci powinismy ( ja i moja zona) dostac jakies zadoscuczynienie ze Waszej strony.
Jestem stalym klientem Panstwa Portalu , korzystam z uslug Portalu prawie co tydzien!
Pozdrawiam,
Leopold Jakubczyk

2026-03-12 • via Nuitee
W
Wilod • couple • do
10
Increíble
Pros:

Piscina playa cerca todo limpio

Cons:

Las bebidas no son naturales los jugos

2026-03-11 • via Nuitee
A
ANGELA MARIA • extended_group • es
7
Pros:

El lugar de café y el restaurante dominicano

Cons:

Se les hizo hasta tres reclamaciones por habitaciones con filtraciones y toallas en mal estado.

2026-03-09 • via Nuitee