Extended Stay America Suites - Houston - Northwest - Hwy 290 - Hollister

Hotels
•
Extended Stay America Suites
7.4 (196 reviews)
5454 Hollister , Houston , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable bed
Kind and caring staff
Cons:
Presence of roaches
Lack of service availability

Categories

Cleanliness
4.48
Multiple reviews mentioned roaches and cleanliness issues.
Service
8.45
General sentiment about kind and caring people, despite some service availability issues.
Location
8.49
Close proximity to the highway was appreciated.
Room Quality
7.44
The bed was comfortable, but overall impressions were mixed.
Amenities
6.47
Lack of promised airport shuttle and no mention of other amenities.
Value for Money
8.43
Level of comfort and service aligns with expectations for the cost, despite cleanliness issues.
Food and Beverage
7.48
Not mentioned explicitly, assumed standard quality for this hotel tier.
Overall Experience
7.95
Mixed feelings due to significant cleanliness issues, but some positive elements as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:55

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of having a stovetop, microwave, and fridge in your room at Extended Stay America - Houston.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast including a variety of options like breakfast bars, muffins, and hot cereal.

Convenient Amenities and Services
Benefit from free WiFi, 24-hour front desk, laundry facilities, and complimentary weekly housekeeping services during your stay.

Experience comfort and convenience at Extended Stay America - Houston - Northwest. Book now for a memorable extended stay experience.

Important information:

Please note that housekeeping services are provided every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.4
Based on 196 reviews
Cleanliness: 4.48
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 6.47
Value for Money: 8.43
Food and Beverage: 7.48
Overall Experience: 7.95
D
Dennis • couple • us
1
Check in and the outside was nice to get in my room it was a old room and they offered another room that’s was run down
Pros:

I had to cancel this property because of the condition of the rooms horrible

Cons:

Booking

2026-06-29 • via Nuitee
R
Robert • couple • us
1
2026-06-27 • via Nuitee
L
Lourdes Mayte • solo_traveller • us
3
Pros:

La ubicación

Cons:

El hombre pequeño que esta en el lobby no sabe atender a los clientes y que dice que tiene alberca el lugar y si tiene pero esta cerrada ademas que decia que tendria un sofa cama y no lo tenia

2026-06-21 • via Nuitee
D
David • solo_traveller • us
1
Wouldn't ever stay here again.
Pros:

Location

Cons:

There were so many roaches and rude staff when we complained.

2026-06-18 • via Nuitee
S
Sibel • solo_traveller • us
1
Horrible!
Pros:

Nothing

Cons:

It had roaches and other bugs all over the room. Outdated furniture and appliances.

2026-06-16 • via Nuitee
A
Aaron • solo_traveller • us
10
2026-05-26 • via Nuitee
R
Robert • couple • us
1
2026-05-21 • via Nuitee
J
Jaime • solo_traveller • us
8
Disappointed ☹️
Pros:

I liked the location.

Cons:

My first experience was when I got there to check in and the police were there trying to get a tenant to leave. I waited for an hour to check in. After that when I got to my room it smelled of sweat 😞. The breakfast that you offer i can get at any convenience store.

2026-05-08 • via Nuitee
S
Sherekka • solo_traveller • us
8
Pros:

Convenient

2026-05-07 • via Nuitee
A
Ariana • couple • us
1
Cons:

Rooms look nothing like the photos , hallways smelt like weed and dirty. Once we got into our room , throughout the room there were dead roaches. Killed about five adult roaches including one on the bed.

2026-05-03 • via Nuitee
V
victoria • solo_traveller • us
7
n/a
Pros:

Polite staff. Great location. Convenient parking.

2026-05-03 • via Nuitee
B
Barral • solo_traveller • us
10
Pros:

The staff are very nice and understanding. They are like family.

2026-04-30 • via Nuitee
K
Kaylei • couple • us
5
2026-04-28 • via Nuitee
C
Cantu • solo_traveller • us
2
Cons:

Got kicked out because my girlfriend accidentally hung up on the front desk. Everything was fine until that.

2026-04-27 • via Nuitee
B
Brock • family_with_children • us
3
Pros:

Kept me from staying in the rain.

Cons:

They charged my card twice

2026-04-23 • via Nuitee
D
Derrick • solo_traveller • us
10
2026-04-21 • via Nuitee
J
Jose • couple • us
10
2026-04-18 • via Nuitee
L
Liryel • couple • br
2
2026-04-13 • via Nuitee
J
Jeremy • couple • us
9
2026-04-08 • via Nuitee
L
Latonia • family_with_children • us
10
Pros:

Friendly kind polite

Cons:

Everything

2026-03-31 • via Nuitee