Extended Stay America Suites - Houston - Northwest - Hwy 290 - Hollister

Hotels
•
Extended Stay America Suites
7.4 (178 reviews)
5454 Hollister , Houston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Comfortable bed
Kind and caring staff
Cons:
Presence of roaches
Lack of service availability

Categories

Cleanliness
4.48
Multiple reviews mentioned roaches and cleanliness issues.
Service
8.45
General sentiment about kind and caring people, despite some service availability issues.
Location
8.49
Close proximity to the highway was appreciated.
Room Quality
7.44
The bed was comfortable, but overall impressions were mixed.
Amenities
6.47
Lack of promised airport shuttle and no mention of other amenities.
Value for Money
8.43
Level of comfort and service aligns with expectations for the cost, despite cleanliness issues.
Food and Beverage
7.48
Not mentioned explicitly, assumed standard quality for this hotel tier.
Overall Experience
7.95
Mixed feelings due to significant cleanliness issues, but some positive elements as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:55

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of having a stovetop, microwave, and fridge in your room at Extended Stay America - Houston.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast including a variety of options like breakfast bars, muffins, and hot cereal.

Convenient Amenities and Services
Benefit from free WiFi, 24-hour front desk, laundry facilities, and complimentary weekly housekeeping services during your stay.

Experience comfort and convenience at Extended Stay America - Houston - Northwest. Book now for a memorable extended stay experience.

Important information:

Please note that housekeeping services are provided every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.4
Based on 178 reviews
Cleanliness: 4.48
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 6.47
Value for Money: 8.43
Food and Beverage: 7.48
Overall Experience: 7.95
J
Jeremy • couple • us
9
2026-04-08 • via Nuitee
L
Latonia • family_with_children • us
10
Pros:

Friendly kind polite

Cons:

Everything

2026-03-31 • via Nuitee
C
Claire • solo_traveller • us
1
No stay / Cancelled / Elevator broken
Pros:

Location

Cons:

The elevator was broken down. They only had a room open on the third floor, and I have a broken leg and was not able to go up the stairs. I called a couple of days later and it was still not fixed the elevator.

2026-03-27 • via Nuitee
M
Mark • couple • us
8
2026-03-27 • via Nuitee
E
Erica • couple • us
1
You will not feel safe or clean
Pros:

This motel is a infested with roaches with rude staff and online pictures are not accurate. People live here and are not clean. They were yelling in hallways

Cons:

Everything

2026-03-26 • via Nuitee
M
Michaela • family_with_children • us
1
I walked in and there was roaches, people drinking, and smoking drugs on premises
Pros:

Nothing it had roaches

Cons:

Roaches, weed, Crack pipes, alcoholics on premises

2026-03-20 • via Nuitee
T
Thomas • couple • us
5
Pros:

Walkable and quiet.the room I was in had screens on the window that actually opened

Cons:

No elevators haven’t had them in about 3 months the don’t keep up maintenance on window units and the stoves partially work some of the front desk had attitudes

2026-03-15 • via Nuitee
J
Jose • couple • us
10
2026-03-12 • via Nuitee
D
Dandre • couple • us
1
Very disappointed and disgusted
Pros:

They have bedbugs people eating seafood boil in the middle of the hallway the place smell like cigarettes smoke and mold very disgusting place the people in front is very rude very unacceptable they was also loud in the parking lot this place need to be shut down

Cons:

They have bedbugs people eating seafood boil in the middle of the hallway the place smell like cigarettes smoke and mold very disgusting place the people in front is very rude very unacceptable they was also loud in the parking lot this place need to be shut down

2026-03-12 • via Nuitee
J
Jorge • solo_traveller • us
9
2026-01-31 • via Nuitee
C
Carr • family_with_children • us
1
Cons:

roaches all over my room no trash cans toilet was overflowing and stopped up cabinet doors were hanging off and they lock me out a hour before it was checked out time with my gate key

2026-01-15 • via Nuitee
C
Carr • family_with_children • us
1
2026-01-15 • via Nuitee
Z
Zachary • couple • us
1
2026-01-12 • via Nuitee
T
Tyanna • family_with_children • us
10
Pros:

Everything

Cons:

I liked everything

2026-01-10 • via Nuitee
J
jairilza • extended_group • pt
5
2026-01-06 • via Nuitee
A
April Hille • family_with_children • us
1
Pros:

The bed was comfortable

Cons:

Roaches, no one available at the check at the desk most of the time and they do not have any aiport shuttle like it says on Booking

2025-12-29 • via Nuitee
J
Jennifer • couple • us
5
Stayed for a business event
Pros:

Close to the highway

Cons:

Roaches crawling on the walls🫤

2025-12-16 • via Nuitee
D
David • family_with_children • us
6
2025-12-06 • via Nuitee
W
Wolfvoice • family_with_children • us
10
Pros:

Kind people

Cons:

I liked everything

2025-11-24 • via Nuitee
W
Wolfvoice • family_with_children • us
10
Pros:

Caring people kind 😇

Cons:

It's nothing to dislike

2025-11-18 • via Nuitee