Extended Stay America Suites - Houston - Northwest - Hwy 290 - Hollister

Hotels
•
Extended Stay America Suites
7.4 (170 reviews)
5454 Hollister , Houston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Comfortable bed
Kind and caring staff
Cons:
Presence of roaches
Lack of service availability

Categories

Cleanliness
4.48
Multiple reviews mentioned roaches and cleanliness issues.
Service
8.45
General sentiment about kind and caring people, despite some service availability issues.
Location
8.49
Close proximity to the highway was appreciated.
Room Quality
7.44
The bed was comfortable, but overall impressions were mixed.
Amenities
6.47
Lack of promised airport shuttle and no mention of other amenities.
Value for Money
8.43
Level of comfort and service aligns with expectations for the cost, despite cleanliness issues.
Food and Beverage
7.48
Not mentioned explicitly, assumed standard quality for this hotel tier.
Overall Experience
7.95
Mixed feelings due to significant cleanliness issues, but some positive elements as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:55

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of having a stovetop, microwave, and fridge in your room at Extended Stay America - Houston.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast including a variety of options like breakfast bars, muffins, and hot cereal.

Convenient Amenities and Services
Benefit from free WiFi, 24-hour front desk, laundry facilities, and complimentary weekly housekeeping services during your stay.

Experience comfort and convenience at Extended Stay America - Houston - Northwest. Book now for a memorable extended stay experience.

Important information:

Please note that housekeeping services are provided every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.4
Based on 170 reviews
Cleanliness: 4.48
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 6.47
Value for Money: 8.43
Food and Beverage: 7.48
Overall Experience: 7.95
J
Jorge • solo_traveller • us
9
2026-01-31 • via Nuitee
C
Carr • family_with_children • us
1
Cons:

roaches all over my room no trash cans toilet was overflowing and stopped up cabinet doors were hanging off and they lock me out a hour before it was checked out time with my gate key

2026-01-15 • via Nuitee
C
Carr • family_with_children • us
1
2026-01-15 • via Nuitee
Z
Zachary • couple • us
1
2026-01-12 • via Nuitee
T
Tyanna • family_with_children • us
10
Pros:

Everything

Cons:

I liked everything

2026-01-10 • via Nuitee
J
jairilza • extended_group • pt
5
2026-01-06 • via Nuitee
A
April Hille • family_with_children • us
1
Pros:

The bed was comfortable

Cons:

Roaches, no one available at the check at the desk most of the time and they do not have any aiport shuttle like it says on Booking

2025-12-29 • via Nuitee
J
Jennifer • couple • us
5
Stayed for a business event
Pros:

Close to the highway

Cons:

Roaches crawling on the walls🫤

2025-12-16 • via Nuitee
D
David • family_with_children • us
6
2025-12-06 • via Nuitee
W
Wolfvoice • family_with_children • us
10
Pros:

Kind people

Cons:

I liked everything

2025-11-24 • via Nuitee
W
Wolfvoice • family_with_children • us
10
Pros:

Caring people kind 😇

Cons:

It's nothing to dislike

2025-11-18 • via Nuitee
K
Kattia • extended_group • cr
1
Pésimo
Pros:

Para nuestra sorpresa llegamos al hotel y nos indicaron que no habían habido disponibles y tuvimos que buscar otro hotel a las 11 de la noche, pésimo servicio, debieron cancelar la habitación con tiempo

Cons:

Nada

2025-11-16 • via Nuitee
W
Wynter • solo_traveller • us
5
2025-11-06 • via Nuitee
B
Briana • family_with_children • us
10
2025-10-29 • via Nuitee
A
Augustine Aj • family_with_children • us
10
2025-07-13 • via Nuitee
R
Rodriguez • review category business travellers • us
1
Bad
2025-03-24 • via Nuitee
S
Shane • review category business travellers • us
1
The roach I had was roach infested. Immediately asked for a refund
Pros:

The roach I had was roach infested. Immediately asked for a refund

Cons:

The roach I had was roach infested. Immediately asked for a refund

2025-03-08 • via Nuitee
D
Darciea • friends
2
Pros:

Fleas & roaches. No cooking equipment available. No chairs available to eat at the table.

2025-02-01 • via Nuitee
D
Deonsha
10
Pros:

David at the front desk was pretty dope and I checked in having a BAAAAAD day with so much going on. Great customer service goes a long way. Room was neat and clean and the accommodations were spot on in a pinch. Great price point for sure.

2025-02-01 • via Nuitee
S
Shannon • family with young children • us
4
Give the manager lady at the front desk a raise because that hotel is a mess and she’s doing the very best she can.
Pros:

Nothing, except the hotel manager who did the best she could with what she had!

Cons:

It was disgustingly dirty! Infested with roaches, the accommodations that we paid for were not available, the front desk offered us an air mattress with no air pump but I was able to use my blow dryer to air it up, the blow dryer in the room was not working there was no couch, the linens were questionable, we didn’t stay long enough to try to shower because the facilities were so unclean. I couldn’t believe my eyes. We were supposed to stay two nights we got there late on the first night and found the disastrous accommodations and had no option but to stay. I woke up early the next morning and they offered a refund for the second night and 20$ off the first night. I accepted and the lady at the front refunded the money right in front of me but booking.com refused to return the funds to me for weeks because they kept saying they hadn’t received a confirmation email stating that the returned money was for a refund of the room! I couldn’t believe how unprofessional booking was and it just made the stay at that hotel even worse.

2024-12-24 • via Nuitee