Share this hotel
Facilities
Property facilities
-
WiFi available
-
Free WiFi
-
Parking
-
Free Parking
-
Non-smoking rooms
-
Air conditioning
-
Swimming pool
-
24-hour front desk
-
Heating
-
Family rooms
-
Pets allowed
-
Lift / Elevator
-
Laundry
-
Airport shuttle
-
Fax/photocopying
-
Facilities for disabled guests
-
Meeting/banquet facilities
-
Non-smoking throughout
-
Private parking
-
Outdoor pool
-
Accessible parking
-
Airport shuttle (additional charge)
-
Shuttle service (additional charge)
-
Outdoor pool - seasonal
-
Vending machine - drinks
-
Vending machine - snacks
-
Airport drop off
-
Airport pick up
-
Shallow end
-
Fence around pool
-
Shuttle service
-
Staff adhere to local safety protocols
-
Laundry washed per local authority guidelines
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
First aid kit available
-
Sanitized tableware & silverware
-
Guests can opt-out any cleaning services during stay
-
Shared stationery like menus, pens are removed
-
Physical distancing in dining areas
-
Food delivered to guest room
-
Screens / Barriers between staff and guests for safety
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Fully Equipped Kitchen in Every Room
Enjoy the convenience of having a stovetop, microwave, and fridge in your room at Extended Stay America - Houston.
Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast including a variety of options like breakfast bars, muffins, and hot cereal.
Convenient Amenities and Services
Benefit from free WiFi, 24-hour front desk, laundry facilities, and complimentary weekly housekeeping services during your stay.
Experience comfort and convenience at Extended Stay America - Houston - Northwest. Book now for a memorable extended stay experience.
Please note that housekeeping services are provided every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
-
Parking
Free private parking is possible on site (reservation is not needed).
-
Pets
Pets are allowed on request. Charges may be applicable.
-
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
-
Internet
WiFi is available in all areas and is free of charge.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
Nothing Marina seemed friendly but now it seems like it was a front to have a free room to rent out but still able to keep my money even after me checking out. Booking.com(Luis) contacted extended stay and spoke with the front desk agent that said they will cancel it, but the manager wasn’t there and they have to do it and that was on a Saturday, July 10. So I waited till Monday July 13 spoke with Ziad(booking.com) and asked what was the holdup he stated that he will send another email to the property and give them 48 hours to respond. Now today, I received a response back from Booking.com that the property never responded. They advised that I could contact the property. I contacted the property and spoke with Michael from guest relations who said he’s sending another email to the property and they have 48 hours to respond. I asked why do I have to wait another 48 hours and he basically said that’s what they do and then when I tried to record the call and repeat and ask him his name which is Michael. He disconnected the call and said it couldn’t be recorded so it seems like they’re trying to keep the money for the reservation that I only stated that three from after 3 PM two 6:57 PM and checked out. Also this property gives pest control service once a week so that means they know that they have a problem with roaches.
Upon arrival 7 to 8 roaches dead in the kitchen, complained to front desk agent Marina and she stated she would have housekeeping clean it. Then she offered another room I asked her does it have roaches and she said she didn’t know but once she had found that I placed stuff in the fridge of the room we was in she stated they were overbooked already because of the World Cup was arriving that weekend. After the house keeping cleaned the roaches up. I went outside to my car and my kids called me and sent videos of multiple roaches appearing again in the kitchen. I came back up to the hotel room and more roaches kept coming out and running around in the kitchen and going under the fridge. I contacted the front desk again and said I would like to cancel the reservation and Marina said I had to cancel it thru booking.com which I attempted to do and they stated on the site it could take up to 24 hrs and I contacted the front desk and she advised that since it can take that time frame then if I stayed they would deny the cancellation and so I should go ahead and check out. So me and my kids grabbed our stuff and put it in the car and I went to check out with Marina. She was not able to provide me with any receipt so I was only to confirm I checked out at 6:57pm.
El precio
Personal poco servicial.
Piscina sin funcionar.
Cocina sin platos ni sartenes
There are cockroaches
I had to cancel this property because of the condition of the rooms horrible
Booking
La ubicación
El hombre pequeño que esta en el lobby no sabe atender a los clientes y que dice que tiene alberca el lugar y si tiene pero esta cerrada ademas que decia que tendria un sofa cama y no lo tenia
Location
There were so many roaches and rude staff when we complained.
Nothing
It had roaches and other bugs all over the room. Outdated furniture and appliances.
I liked the location.
My first experience was when I got there to check in and the police were there trying to get a tenant to leave. I waited for an hour to check in. After that when I got to my room it smelled of sweat 😞. The breakfast that you offer i can get at any convenience store.
Convenient
Rooms look nothing like the photos , hallways smelt like weed and dirty. Once we got into our room , throughout the room there were dead roaches. Killed about five adult roaches including one on the bed.
Polite staff. Great location. Convenient parking.
The staff are very nice and understanding. They are like family.
Got kicked out because my girlfriend accidentally hung up on the front desk. Everything was fine until that.
Kept me from staying in the rain.
They charged my card twice
Your guide to the flawless travel experience
Popular Countries
Get our app
