Hampton Inn & Suites Saint John

Hotels
Westmont Hospitality Canada
8.2 (766 reviews)
51 Fashion Drive , Saint John , ca

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Comfy beds
Good location
Cons:
Cleanliness issues
Pool chemicals
Unwritten policies on fees

Categories

Cleanliness
7.53
Hair in the shower and large stain on mattress noted.
Service
9
Friendly staff and helpful but some issues with management during a complaint.
Location
9.04
Convenient location and great access.
Room Quality
7.99
Comfortable beds but some mentioned issues with size and odor.
Amenities
7.02
Pool area messy; no weights in fitness center.
Value for Money
7.98
Generally fair value considering locations and amenities.
Food and Beverage
9.03
Breakfast was great with a lot of options.
Overall Experience
8
Multiple mentions of enjoyment tempered by some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:21

Property Description

Indulge in Luxury at Hampton Inn & Suites Saint John

Unwind and Relax: Enjoy the indoor pool with a thrilling water slide and a rejuvenating hot tub. Stay active at the gym or explore nearby attractions like Cherry Brook Zoo and Reversing Falls.

Modern Comforts: Experience convenience with free Wi-Fi, flat-screen cable TVs, microwaves, refrigerators, and laptop safe boxes in every room. Ideal for business travelers with desks and a business center.

Convenience at Your Fingertips: Start your day with a delicious breakfast, grab essentials from the convenience store, and make use of the various amenities offered. Book now for a memorable stay at Hampton Inn & Suites Saint John.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the hotel water slide and hot tub are currently closed.

Debit cards or prepaid credit cards are not accepted to guarantee a reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YSJ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 766 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 7.02
Value for Money: 7.98
Food and Beverage: 9.03
Overall Experience: 8
P
Pamela family_with_children ca
6
2026-02-09 via Nuitee
D
Dream31519472292 Couples Newfoundland, Newfoundland and Labrador
10
Always Awesome
Pros:

Our experience started with our call to secure a room. Jane answered the phone and was really nice, and efficient.

When we started our checkin, Jane was there again with a smile and helpful.

The night was filled with lots of hockey kids.  An interesting fact, at 9:40PM, everyone got quiet for the night.

Isshie and Cody did an amazing job for all of the night guests ( including the hockey kids).

Breakfast was easy and efficient. Glenn and Lori were awesome.

Checkout was a breeze.

Thank you, Deep.

Thank you, always for a great team.

See you in June.

2026-02-07 via Tripadvisor
S
Stephanie couple ca
10
Fabulous stay !
Pros:

Beautiful room, clean and spacious. Very friendly staff and great location.

2026-01-29 via Nuitee
O
Olha solo_traveller ca
10
Perfect getaway to recharge
Pros:

The main goal of my stay was to change the environment and relax, and this hotel was perfect for that. Everything was excellent — comfortable room, pleasant atmosphere, and a very relaxing overall experience. I truly enjoyed my stay and felt refreshed.

Cons:

Nothing to mention — everything was great.

2026-01-27 via Nuitee
P
Peter family_with_children ca
5
If you're booking for the kids to enjoy the pool look elsewhere.
Pros:

The beds were very comfortable

Cons:

The pool and the hot tub were why I booked this hotel.
The hot tube had urine in it The color was murkey yellow like an unflushed toilet left for a few days.
The pool had dirty residue all on the edges. Someone had clearly written in the residue "clean me".
It's obvious that the pool has been neglected in cleaning for months. And I'm guessing the hot tub had been too.
I'm passing through St.John again next week but I'll be looking elsewhere to stay the night.

2026-01-27 via Nuitee
C
Christian solo_traveller ca
7
work stay
Pros:

its a nice hotel

Cons:

the bed was too soft for me

2026-01-26 via Nuitee
C
Cera couple ca
8
Would return
Pros:

The staff are friendly,

approachable and delightful, and helpful. The breakfast was amazing. The heat in the room worked. Wifi worked. TV worked. Plug ins worked. Lights worked. Fridge worked. Slept in until 920 so noise was not a concern. Plenty toilet paper and towels :). Loved the pillows.

Cons:

Bed was too worked in on one side. Temps in the shower could be a little hotter. Blood or some staining on white "clean" towel. Tooth paste on face of bathroom sink Armour. Open package of coffee stir sticks. Phone in room said check out an hour later than true. Pool has a lime scale that someone legit wrote "clean me" in, showing what true color the pool wall should be.

2026-01-25 via Nuitee
A
Angela family_with_children ca
1
Not aloud to stay no dog cat or kids 55 85 booked for 2 nights left with no plans no place to stay a
Pros:

Took my card for the room and would not except my card for $59 deposit but except for 289.00 a night room charge so we were told we can't stay even though had room paid for would not give refunds an would not except a card for Hilton Hotel head off that would have covered the $50

Cons:

Didn't like anything hate saint john Hilton .love Hilton but not ysj

2026-01-20 via Nuitee
A
Adebola couple gb
7
Pros:

Clean room

Cons:

Odour from cooking in hotel kitchen was always in my room every morning

2026-01-20 via Nuitee
C
Crawford family_with_children ca
8
Pros:

Room clean comfortable breakfast was awesome love the waffles 🤤 the staff are great

2026-01-20 via Nuitee
E
Eugene couple ca
8
2026-01-19 via Nuitee
J
Jane couple ca
10
Clean, friendly, convenient and close to shopping, dining out and close and easy to the ferry.
Pros:

The room was amazing, big comfy king side room. I had a dog and it was perfect, down by the side door and staff really liked him and were kind with treats.

Cons:

The air conditioner was noise but I told the front desk to maybe get someone to look after it.

2026-01-19 via Nuitee
H
Harry solo_traveller ca
8
2026-01-19 via Nuitee
O
Oluwabusayo couple ca
10
Had a great stay
Pros:

Did not eat breakfast

Cons:

Nothing

2026-01-19 via Nuitee
L
Luanne family_with_children ca
5
Was not completely satisfied for the money we paid for 5 nights. Comfy beds.
Pros:

Loved the mornings with bacon and scrambled eggs. Not crazy about sausage especially the rounds. Most staff was very friendly especially Lucille. Beds were very comfortable.

Cons:

Very disappointed that my fridge froze my fruit platter and my dill pickles and did not even receive an apology. Also our final night in hot tub was disappointing as the jets did not work and we were just sitting in still water. Disappointed that rooms were not cleaned daily and the work furniture was very dusty on the sides and on top of microwave and refrigerator.

2026-01-19 via Nuitee
D
Durepos family_with_children ca
9
2026-01-19 via Nuitee
E
Eugénie couple ca
9
C’était très bien, aurait juste été bien que le lit soit moins renfoncé
Pros:

La chambre était grande, 2 éviers, vraiment bien.

Cons:

Le lit était renfoncé, creusé par des corps, ça paraissait que des gens avaient dormi dans ce lit régulièrement.

2026-01-19 via Nuitee
P
Philip couple us
6
2026-01-19 via Nuitee
B
Brian couple us
6
Cons:

Noisy

2026-01-19 via Nuitee
S
Shaunda family_with_children ca
10
2026-01-19 via Nuitee