Mercure Thalasso and Spa Port Frejus

Hotels
•
Accor
7.6 (125 reviews)
16 Quai dei Caravello, Port Fréjus Ouest, Fréjus, Var, 83600 , Fréjus , FR
33-4-94525500

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Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Beautiful hotel
Nice location
Helpful staff
Cons:
Cleanliness issues
Aging facilities
Value for money concerns

Categories

Cleanliness
5.68
Negative sentiments regarding cleanliness were noted, including issues with mold and maintenance.
Service
8.65
Service was described as helpful and friendly, though some aspects were marked as mediocre.
Location
9.69
The hotel is well-located by the beach, which received positive feedback.
Room Quality
6.64
Rooms were described as okay but struggled with air conditioning; not up to expectations.
Amenities
7.67
Amenities had mixed reviews, with no coffee machine noted and pool rules criticized.
Value for Money
6.63
Several comments suggested the price did not match the experience provided.
Food and Beverage
8.18
Food quality received some positive notes, though specific details were limited.
Overall Experience
7.65
Overall sentiment was mixed, with both positive aspects and significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:49

Property Description

Indulge in a serene getaway at Mercure Thalasso and Spa Port Fréjus, where comfort meets elegance in the heart of Fréjus.

Rejuvenating Spa Experience
Pamper yourself with our luxurious spa services, including massages, body treatments, and facials, ensuring your relaxation is expertly catered to.

Culinary Delights
Savor Mediterranean cuisine at L Ensouleia while enjoying garden views, or relish room service for a cozy evening. Start your day with our delightful buffet breakfast served until late on weekends.

Unmatched Recreational Amenities
Take advantage of our facilities, including two hot tubs, a sauna, and a well-equipped fitness center to keep you active during your stay. Complimentary Wi-Fi is also available to keep you connected.

Experience the ultimate in relaxation and comfort—book your stay at Mercure Thalasso and Spa Port Fréjus today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from April to October.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCE

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

7.6
Based on 125 reviews
Cleanliness: 5.68
Service: 8.65
Location: 9.69
Room Quality: 6.64
Amenities: 7.67
Value for Money: 6.63
Food and Beverage: 8.18
Overall Experience: 7.65
S
Szilvia • solo_traveller • de
10
Pros:

A közelben minden megtalálható. Éttermek, boltok, tengerpart, medence.

Cons:

A reggelinél én nagyon hiányoltam a friss zöldségeket.

2026-05-29 • via Nuitee
S
Stefan • couple • be
7
2026-05-28 • via Nuitee
P
Paul • solo_traveller • ch
8
Très bien.
Pros:

La gentillesse des employés

Cons:

Le manque de parasols à la piscine. Et le parking, quand on réserve une place on ne signale seulement après que les places sont pour des voitures de petit gabarit.

2026-05-28 • via Nuitee
R
Renault • solo_traveller • fr
8
2026-05-27 • via Nuitee
F
Frederic • couple • fr
9
attention de bien réserve le parking ….20 e la nuit mais indispensable
Pros:

tout à proximité spa piscine plage et le port

Cons:

la salle de bain à revoir

2026-05-26 • via Nuitee
F
farid • family_with_children • fr
10
Pros:

la chambre impeccable

Cons:

rien

2026-05-26 • via Nuitee
M
MOKHTARI • couple • fr
8
Très bien, très reposant, lieu magnifique, chambre spacieuse.
Pros:

Le lieu est tout simplement magnifique ! En bord de plage, piscine très agréable également.

Cons:

Le lit (trop mou), le buffet du petit déjeuner (trop serré il faudrait agrandir cet espace je trouve) et les les œufs brouillés n’étaient vraiment pas bon. Mais dans l’ensemble ça a été.

2026-05-25 • via Nuitee
S
Saverio • solo_traveller • it
2
Da non tornare
Pros:

Posizione

Cons:

Pulizia e decoro della camera

2026-05-23 • via Nuitee
S
Susan • solo_traveller • gb
9
2026-05-23 • via Nuitee
A
Ante • extended_group • ch
9
Super
Pros:

Alles gut

Cons:

Alles gut

2026-05-22 • via Nuitee
4
4Guimp srl • couple • it
3
Mai più!
Pros:

La posizione.
1 bottiglietta d'acqua a testa a disposizione GRATUITAMENTE!

Cons:

Il letto cigolava così tanto da svegliarsi (entrambi gli ospiti) ad ogni movimento. Abbiamo dovuto condividere un letto singolo in due per riuscire a dormire.
I piatti alla colazione puzzavano di uovo. La macchina della premuta di arancio (non fresca) spruzza sul pavimento, il pavimento era tutto appiccicoso e senza attenzione da parte dello staff delle pulizie.
Abbiamo dovuto chiedere di pulire il tavolo prima di sederci a colazione.
Il personale della reception NON saluta all'ingresso e uscita degli ospiti, anche a tarda sera quando in reception non c'era nessuno. Unico caso una signora il secondo giorno che ha salutato.
Il parcheggio (indicato nella scheda di Booking come servizio) ha un costo di 20€ a notte. E anche l'accesso alla SPA è a pagamento (20€) nonostante il costo della camera sia abbastanza alto.
Porte del bagno scrostate e impianto di aspirazione del bagno (senza finestre) NON FUNZIONANTE!!!!
Ma la cosa peggiore è che al momento del check out, riportati tutti i problemi, per compensare ci è stata offerta una bibita!!!!! Nemmeno la possibilità di parlare con un responsabile. Davvero un livello degno di un ostello di periferia!

2026-05-22 • via Nuitee
P
Philippe • solo_traveller • fr
7
Hôtel relativement cher au regard des prestations fournies
Pros:

C’est à proximité avec la plage, la piscine d’eau de mer chauffée

Cons:

Nous avons été placé dans une suite familiale, et à ce titre, nous avons vécu avec la famille d’à côté et toute la nuisance sonores.
La piscine extérieure non chauffée
Les rideaux de la chambre usées et perforés, laissaient passer le jour

2026-05-21 • via Nuitee
C
Claudia • couple • de
8
Pros:

Gutes Frühstück. Zentral gelegen um mit dem Zug zu fahren

2026-05-21 • via Nuitee
M
Maria-Luisa • couple • ch
8
Malgré les manquements c’est une destination à refaire
Pros:

Emplassement , rapport prix qualité, amabilité du personnel

Cons:

Pas de service buanderie
Pas de place parking pour handicapé

2026-05-21 • via Nuitee
P
Pannocchia • family_with_children • fr
7
2026-05-20 • via Nuitee
C
Christina • solo_traveller • lu
8
2026-05-20 • via Nuitee
S
Sylvain • solo_traveller • fr
9
Pros:

Le calme et la vue depuis la chambre.

Cons:

Salle de sport restreinte et obsolète

2026-05-19 • via Nuitee
M
Markus • couple • ch
8
gut
Pros:

Gute Lage

Cons:

Parkplatzsituation

2026-05-19 • via Nuitee
G
giulio • couple • mc
5
Pros:

Centralissima

Cons:

Troppa gente e struttura troppo vecchia

2026-05-18 • via Nuitee
A
andre • family_with_children • fr
8
Très bon séjour et très bon emplacement
Pros:

Emplacement et Check out 12h
Piscine agréable même si eau trop froide et système de badge trop compliqué pour l accès
Espace chambre et balcon très agreables
Possibilité spa non utilisé car planning restreint

Cons:

Télévision sans toutes les chaînes
Chambre délivrée à 15h30 malgré un Check in en ligne un café nous a été offert en compensation pour attendre
Parking un peu cher pas utilisé car places gratuites disponibles proche

2026-05-18 • via Nuitee