Renaissance Montgomery Hotel & Spa at the Convention Center

Fativa at the front desk was absolutely amazing! She displayed great customer service and it felt genuine and not fake!!!! I super appreciate the entire staff and I will be booking another trip to the Renaissance!

I had an outstanding experience with the valet team at the Renaissance Montgomery Hotel & Spa. From the moment I arrived, the staff was professional, friendly, and incredibly efficient. They greeted me right away, handled my vehicle with care, and made the entire arrival process smooth and stress-free.

What really stood out was their attention to customer service. The valet attendants were courteous, quick to assist, and genuinely welcoming. Every time I needed my vehicle, it was brought around promptly with a smile. It’s clear that this team takes pride in what they do and works hard to make guests feel taken care of.

Great valet service can really set the tone for a stay, and this team absolutely delivered. Thank you for the excellent service and hospitality — it made my visit to the Renaissance Montgomery even better. Highly recommend!

The rooms were clean, beautiful location, and a nice bathroom. My only problem is that there are no microwaves.

Rod he’s a great person friendly great customer service 10/10

My organization held an all staff retreat and a board meeting at the Renaissance Hotel in Montgomery. I had the pleasure of working with a DeAondre. He provided excellent customer service and went above and beyond. One of my colleagues and I were tasked with going to get 29 packs of 24 x 16 ounce water bottles. When we pulled up in front of the hotel, DeAondre looked at us and immediately went and got two luggage carts before we even had to ask. And then he helped us move what felt like 1,000,000 pounds of water to our meeting room that we had reserved. The meeting from elt like it was 12 miles away. It was 11 PM by the way. Most importantly, this was not his job and he didn’t have to do it. But he saw two people in need and just jumped in. You can’t beat that. And if it weren’t for him, we would still be carrying that water from the car to that second floor meeting room right now. He’s a gem.

Rod very courteous and took care of me

Rod was great valet he was so helpful and held the door open for me while I take in my stuff

Rod was fantastic!!!! I would definitely come back. Great service!!!

Visit was great. Rod at the door was very helpful, and made our group feel welcome! The facilities are beautiful and well maintained. What an amazing spot for our FCCLA State conference

We had a girls trip to the spa and DeAondre was the best! He suggested some great activities for us to do afterwards. Thanks DeAondre for all your help.

Such an impressive hotel. Lovely artwork and decoration. Convenient for Riverside and other attractions, like the Hank Williams Museum.
No problems.

So very kind Rod was and very helpful!!!

Diondre was professional, courteous and friendly. Eye contact and a nice smile are sometimes overlooked qualities in professionalism. He mastered both.

The room was clean. Save your time and money on the spa. It was busy so I was only able to book a manicure. I paid 90.00 to have my nails painted and my arms massaged by someone wearing rubber gloves. The polish literally peeled off the next day. If you are to scared to touch someone as a masseuse or bail tech- maybe you are in the wrong business. I will go somewhere else next time.

Diondre Black was great at the Renaissance Montgomery AL!!

Diondre was fantastic! Helped with luggage and my transportation! He’s the best! Thank you!

Great service and assistance. Valets were very helpful and informative. Appreciated the kind service and directions to other places from the hotel.

Rod was very helpful with my bags very good customer service at valet parking.

Very nice, clean and staff is friendly and professional

Rod was a very nice and helpful young man. His valet service was superb