NYLO Dallas Plano Hotel, Tapestry Collection by Hilton

Hotels
Tapestry Collection
8.6 (515 reviews)
8201 Preston Road , Plano , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and smells good
Friendly and helpful staff
Great location
Good value for money
Legendary bar service
Cons:
Room curtain issues
Loud construction noise
Shower leaking

Categories

Cleanliness
8.48
Clean and smells good; some complaints regarding room window treatments.
Service
9.15
The staff, especially Marcus, Sandra, Su Howg, and Sheridan, received consistently high praise for their service.
Location
8.99
Fantastic location surrounded by various dining options and shops.
Room Quality
7.44
Room’s curtains and blinds did not fully close, causing sleep disturbances due to sunlight.
Amenities
8.47
General amenities are standard with good air quality and lighting.
Value for Money
8.73
Guests felt they received great value based on previous stays and overall hotel experience.
Food and Beverage
8.98
The bar staff, especially Sandra, provided legendary customer service.
Overall Experience
8.55
Overall experience was positive with many guests indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:31

Property Description

Unique Loft-Style Rooms and Eco-Friendly Design
Experience the charm of exposed brick walls and polished concrete floors in our loft-style rooms, adorned with local Texas artwork. Stay eco-conscious with modern amenities like an iPod docking station and waterfall showerhead.

Vibrant Courtyard Social Area and Premium Facilities
Relax in our 6,000 square-foot courtyard featuring a heated outdoor pool, fire pit, BBQ facilities, and an outdoor stage for entertainment. Enjoy access to a fitness center, sauna, and more for a premium stay experience.

Upscale Dining and Entertainment Options
Indulge in American cuisine at The Loft restaurant amidst grand chandeliers and unique cocoon chairs. Unwind in the lounge area with a library and game room, and don't miss out on daily happy hour specials at the bar.

Book now to experience luxury and sustainability at NYLO Plano at Legacy.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Jan 13, 2026 until Sat, Feb 28, 2026
Fitness center is closed from 2026-02-07 until 2026-01-16

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 515 reviews
Cleanliness: 8.48
Service: 9.15
Location: 8.99
Room Quality: 7.44
Amenities: 8.47
Value for Money: 8.73
Food and Beverage: 8.98
Overall Experience: 8.55
R
Rebecca couple us
10
Pros:

Great place! Friendly atmosphere also great staff very helpful

2026-03-18 via Nuitee
J
Jaime family_with_children us
7
2026-03-06 via Nuitee
R
Robert couple us
10
Great service
Pros:

Nice

Cons:

Every thing

2026-03-03 via Nuitee
N
Nancy couple us
4
Pros:

Location and breakfast

Cons:

Room AC didn't work, outlets didn't work, lighting was horrible

2026-03-02 via Nuitee
M
Michael couple us
10
Excellent
Pros:

Room was awesome gave me a great deal to upgrade

Cons:

Refrigerator in room

2026-02-27 via Nuitee
L
Liliana couple us
6
Kind, helpful personnel in the entire establishment make up for it all.
Pros:

Interesting redesign of an older building into a boutique hotel. Rustic industrial with concrete walls.

Cons:

Our room, no. 329 nor the wing were complete. Our room number was marked with masking tape on the door. The bigger issue, however, were the electric receptacles were nonfunctional or just pulled out of their orifices. The bathroom is partitioned with a plexiglass? panel that doesn’t reach the ceiling. That’s a 3 foot space between bodily functions, steamy showers, and people on the other side😬.

2026-02-25 via Nuitee
R
RandyWoods Couples Wakefield, Outaouais Region, Quebec
2
Uninhabitable due to construction - avoid at all costs
Pros:

Avoid at all cost. Currently construction zone. Rooms filled with dry wall dust. Wet plaster on floor of shower. The pool and garden are filled with construction materials. No amenities available. It's uninhabitable.

2026-02-20 via Tripadvisor
L
Leroy couple us
10
2026-02-13 via Nuitee
D
danielf621 Couples
2
Disappointed!
Pros:

First of all, the staff was friendly and quite polite. The property seemed very clean and orderly. After checking in, our weekend stay began to show signs of trouble. Having traveled for 4 hours, my wife and I tried to relax and take a nap while watching a bit of television. A loud noise of continuous running water soon took over. First I thought it was the exposed plumbing in the ceiling of the room. This went on for at least an hour. I soon realized it was the toilet. The tank was slowly leaking water and replenishing itself. I got out of bed and removed the tank cover to attempt to make the repair myself by submerging my hands into the toilet tank water and adjusting the flushing flap and chain. This went in from Friday through Sunday morning all day and all night!! I brought it to the attention of the front desk and later learned they did not have a maintenance person on the property on the weekend. We were just being led to believe that someone was going to fix it. This was extremely frustrating to say the least. Then the room’s television was also malfunctioning. It seemed like after watching 30 mins, the tv would reset itself and take you back to its “home page” causing you to restart the programming by going to the guide and searching for the channel you were watching. After 4 incidents like this, I gave up on watching television. Lastly, on Saturday night and Sunday while trying to take a shower, the stream of shower water went from a comfortable temperature to high heat causing you to step back away from the shower water for a few minutes until it returned to a comfortable temperature. During the course of a 10 minute shower, this occurred at least 4 times. This happened to both my wife and I. In short, this was a terrible stay and likely will not return to this hotel. It’s not worth the aggravation.

2026-02-10 via Tripadvisor
N
Nailea couple us
6
2026-02-10 via Nuitee
F
Fromindiawithlove Business
10
Modern hotel
Pros:

Nice hotel. Modern look and comfy rooms. Sheridan at the front desk was very kind and helpful. Good breakfast. Would visit again.

2026-01-30 via Tripadvisor
L
long solo_traveller us
8
2026-01-26 via Nuitee
M
maribC8003LY Friends getaway
10
A perfect girl's night getaway!
Pros:

We checked in for a girls’ night sleepover celebrating a birthday and had the best experience from the moment we arrived. Suhong at the front desk was absolutely amazing, friendly, informative, and genuinely helpful in a way that made us feel welcomed right away. The hotel itself is beautiful, and the whole stay felt fun, relaxing, and effortless. We had such a great time, and I’ll be recommending this place to everyone I know. I’ll definitely be back!

2026-01-19 via Tripadvisor
T
Tiauna couple us
8
Pros:

I liked how it’s very easy to check in and find your room. It’s very nice and affordable. It wasn’t too loud or crowded

Cons:

I feel like the bed could’ve been a little more comfortable and also the bathroom sink is so small and close to the mirror it makes it hard to do anything even brush your teeth

2026-01-19 via Nuitee
R
Reagan couple us
7
Great location, place will be nice after it’s finished
Pros:

Great location

Cons:

Under construction, no gym, sauna inoperable. Several small issues

2026-01-19 via Nuitee
J
Jose extended_group us
10
breakfast was the best
Pros:

Everything

Cons:

Nothing

2026-01-19 via Nuitee
S
SHINYA family_with_children us
8
2026-01-19 via Nuitee
A
Alicia couple us
10
Excelente
Pros:

Todo impecable , perfecto volvería a hospedarme

2026-01-19 via Nuitee
P
Philemon family_with_children us
10
2026-01-19 via Nuitee
M
Michael solo_traveller us
9
Excellent experience will stay again
Pros:

Na

Cons:

More towels

2026-01-19 via Nuitee