Extended Stay America Suites - St Louis - Westport - E Lackland Rd

Hotels
Extended Stay America Suites
5.6 (316 reviews)
11827 Lackland Rd , Maryland Heights , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Helpful staff
Good price for location
Cons:
Dirty rooms
Inadequate maintenance
Pest problems

Categories

Cleanliness
3.97
Multiple reviews mentioned dirty rooms, roaches, and poor maintenance.
Service
8.98
Staff received positive feedback for being polite and helpful.
Location
6.48
The location is noted but not enough to offset negative comments about the property.
Room Quality
3.47
Numerous complaints about room conditions including broken amenities.
Amenities
4.97
Complaints about lack of functioning amenities, such as inadequate water pressure.
Value for Money
6.48
Reviews suggest some value for the price, though quality is lacking.
Food and Beverage
5.48
Not mentioned in reviews; assumed standard for most budget hotels.
Overall Experience
4.97
Overall sentiment is negative due to cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:33

Property Description

Fully Equipped Kitchens for Extended Stays
Experience the convenience of a fully equipped kitchen in every room at Extended Stay America - St. Louis. Cook your own meals with a stovetop, microwave, and fridge provided for your comfort and convenience.

Complimentary Grab and Go Breakfast
Start your day right with a grab and go breakfast offered at the property. Enjoy a quick and convenient meal before heading out to explore the nearby attractions such as the Verizon Amphitheater, Six Flags, and St. Louis Mills Mall.

Convenient Amenities and Services
Benefit from free WiFi, 24-hour front desk service, and complimentary onsite parking during your stay. With weekly housekeeping services included at no extra cost, Extended Stay America - St. Louis ensures a comfortable and hassle-free experience for all guests.

Book your stay now and enjoy the perfect blend of comfort and convenience at Extended Stay America - St. Louis - Westport - East Lackland Rd.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more.
Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

5.6
Based on 316 reviews
Cleanliness: 3.97
Service: 8.98
Location: 6.48
Room Quality: 3.47
Amenities: 4.97
Value for Money: 6.48
Food and Beverage: 5.48
Overall Experience: 4.97
J
J B couple br
10
2026-03-31 via Nuitee
J
Jewitt couple us
1
Unsanitary conditions and cockroach activity made this stay unacceptable.
Pros:

I liked the photos- but they were misleading. Totally different when you arrive onsite. Heavy traffic,heavy drug users walking door to door,people hanging out in there vehicles,constant marijuana smell. Just not an idea place to stay if you are pregnant or have children. But if this is your last resort I don’t blame you- just lock your doors and stay safe.

Cons:

The property had serious cleanliness and sanitation issues. We experienced multiple cockroach sightings throughout our stay (including baby, medium, and adult roaches), as well as dead roaches in drawers. The room was not properly cleaned—there was blood on the wall, grease on the refrigerator, debris on the floor, stains on walls and surfaces, and the bathroom, vents, and AC unit were visibly dirty. These issues were ongoing and caused us to check out early.

2026-03-29 via Nuitee
P
Puns solo_traveller br
10
2026-03-28 via Nuitee
P
Puns solo_traveller br
10
2026-03-28 via Nuitee
P
Puns solo_traveller br
10
2026-03-27 via Nuitee
P
Puns solo_traveller br
10
2026-03-27 via Nuitee
H
Hailey couple us
1
Unsafe
Cons:

Felt unsafe and uncomfortable. We ended up not even staying the night bc of how unsafe we felt

2026-03-17 via Nuitee
H
Hailey couple us
1
Cons:

This place was sketchy and dirty. We didn’t even stay overnight due to how unsafe we felt

2026-03-17 via Nuitee
A
Aliyah solo_traveller us
1
Pros:

Staff was nice

Cons:

Roaches

2026-02-23 via Nuitee
S
Sierra family_with_children us
2
I would definitely not recommend and will not be returning ever again.
Pros:

There were no bed bugs.

Cons:

If I could give 0 stars - I would. This place was not clean, and I felt unsafe during several points in the night. I awoke to what sounded like someone trying to enter my room, as well as, loud stomping from the unit above me. We checked for bed bugs immediately, to which we didn’t detect any. It was late when we arrived, and many hotels were sold out due to a baseball game, otherwise we would have left immediately. I was also underwhelmed with the staff that checked us in. Would not recommend staying here and definitely will think twice about staying in another extended stay americas

2026-01-19 via Nuitee
L
Ladestiny couple us
1
Dirty, nasty.
Pros:

It was dirty the rooms was not clean at all.

Cons:

That it was not clean.

2026-01-16 via Nuitee
A
Anna family_with_children us
10
2025-12-21 via Nuitee
B
Brenda solo_traveller us
7
2025-12-15 via Nuitee
A
Anna family_with_children us
10
2025-12-04 via Nuitee
H
Helen Janelle solo_traveller us
3
2025-11-24 via Nuitee
B
Barrow couple us
1
2025-11-22 via Nuitee
L
Larry solo_traveller us
3
Not a good place to stay.
Pros:

It’s location

Cons:

The bed, construction work at my door daily. Loose fixtures. Handicapped parking spaces are not accessible.

2025-11-21 via Nuitee
B
brice couple us
10
2025-11-02 via Nuitee
B
brice couple us
5
2025-10-29 via Nuitee
A
Anna family_with_children us
7
2025-10-26 via Nuitee