The Westin Princeville Ocean Resort Villas

My husband and I signed up to go to this resort through a Marriott vacation club. We put down a deposit of $200 but my husband got ill and could not go. Ricardo was kind enough to give us a refund. He was very nice, very understanding and is an excellent representative for the Marriott l vacation club. Thank you Ricardo

Horrible vacation ownership trade! We found 3 roaches crawling in the kitchen and bathroom. We told the manager, showed him a video and he just said, “Sorry, I’ll tell the engineer” then walked off. We checked out early.

During our stay at the Westin Vacation Club in February 2026, we were exposed to roof‑cleaning chemicals while sitting on our patio, with active spraying occurring directly above us and no barriers, warnings, or restricted access below. The chemical made contact with my skin and produced a strong odor, raising immediate health concerns.

As a retired chemical engineer, I was particularly alarmed by the risk of aerosolized chemicals, which can pose respiratory and skin hazards—especially for seniors, children, and immunocompromised guests. Chlorine‑based solutions interacting with roof biofilm can also create harmful byproducts, and runoff was observed flowing to ground level where birds and ducks were present. Despite reporting this promptly and requesting basic chemical safety information, we never received it. Even more concerning, similar unsafe cleaning practices continued on nearby buildings. We were told by Marriott to expect a response within 3–5 business days, but more than a month later we have heard nothing. This raises serious concerns about guest and animal health and overall safety practices at the resort.

As Marriott Bonvoy Platinum members for years, we are incredibly concerned and do not recommend staying at this resort.

Washer and Dryer.

The staff was great, when I first checked in I was given a room with a parking lot view. I was only visiting for 2 days and the staff was able to move me to a view the ocean and the golf course. So much better!!!

Had a lovely time. Kauai is so laid back. The Westin Ocean Villas were so nice. The area around the pool was kept clean even with the roosters and hens. Easy to get chaise lounges by the pool although there are always some people that get up early and place a towel to “save” their seat and don’t come out for hours. Grocery store was close. We stopped at Costco, as well. Had a nice time.

We only had about three days/four nights in Kauai so we made a calculus - we opted instead of the very fancy hotel to instead a fairly decent one since our stay was short and we would be out adventuring for most of our time there. Even with that lowered expectation, The Westin in Princeville failed to meet that standard. The property is in a more resort-built up area of the island, which we probably should have known in advance. So while it is on the coast with a lovely view of the ocean, it is surrounded by time shares and the like. When we arrived, we were given a soft pitch by the very kind concierge to return for an optional longer pitch in which we would get some gift certificates. This is probably an indication of where the priorities are for this property (we did not attend the longer pitch). When directed to our room, we were told - there will be parking near your building and luggage carts. Not once when we were there were we able to find parking anywhere close to our unit and there were, of course, no luggage carts - which was not at all convenient traveling as the lone adult that day with two small children and several bags. This was, mind you, a Tuesday afternoon in February when we checked in. The rooms are subpar with a very very small kitchenette, but I can say the positive is that we had a washer and dryer in the unit - which I admit was very helpful. The food in the restaurant was average.

All of these issues are minor annoyances that I could've handled, but the big one was this - they had a green policy in which they would've come one day to clean. Okay, fine - we understand that's what some hotels are doing. If that's the case, then, you count on the hotel to live up to its word that they'll clean on the ONE DAY they say they will. The Westin did not. We were gone for 15 hours that day and we returned to a room in the same condition we left it with no clean towels on our final night in the room. They did, however, not fail to forget to hang on our door an invitation to pay for a discounted stay if we joined their vacation club. This was the cherry on top. Sometimes its good to know where not to stay, and for us we will not return to The Westin in Princeville on our next trip to Kauai. Not worth the price or the pitches.

Service was lovely but the place has fallen into the Marriott Vacation Club (MVC) and really gone downhill. This is our 3rd or 4th time visiting and I don’t think we will be coming back.

PROS:
+ Great customer service, everyone from housekeeping to concierge services is lovely

CONS:
- Amenities and grounds do not match the standards of a Westin villa. We own a timeshare at the Westin Nanea in Maui and the experiences are vastly different
- Rooms and overall buildings need a major glow up, which I believe are coming late 2026
- Having only 1 restaurant with limited menu and service (breakfast only on Sundays, no poolside dining) is a major downside IMHO

I had a soft spot for this Westin as I had my baby moon there but I no longer think it’s worth the money or timeshare points. Hoping the remodel helps things a bit in the future.

This resort has great staff, the restaurant has excellent meals. It’s a beautiful island with lush, green forests and waterfalls. The reason we gave it a lower review than others is because of the influx of the prolific amount of Nenne Hawaiian goose ( a cousin to the Canada goose) walking around. These birds have free reign over the resort and are allowed to swim in the various pools, defecate all over the property and are strictly protected ( you are not allowed to even shoo them away). Due to the above we would not swim in the pools due to the concern about bird fecal contamination.
We probably wouldn’t return.

This is a wonderful place to go to for vacation - it is quiet, has beautiful grounds and rooms and the staff were all helpful and friendly. We will be there again next January!

As a titanium lifetime member was appalled by the treatment of the Westin. No early check-in or late checkout.
Also an upgrade was ignored and was given a room looking at the parking lot. The resort was ok and the restaurant was average .

This was our second time staying at this resort. The staff is professional. The resort has a relaxing vibe. The grounds are nicely maintained, our room was very clean, and bed comfortable.

Two reasons for 4 instead of 5 stars: guest room was a bit dated and lobby had a bunch of promotional banners and signs. The tacky marketing signage in the lobby detracts from the peaceful tranquility of this resort.

Overall it was a good stay.

Service was not great - no offer to help with bags when we came. The room was okay, but not ideal. Gym was not good, and restaurant not that good either. But the worst part was we found cockroaches in the bathroom and close to the kitchenette multiple nights in a row. For what we paid per night for this room, the experience was very poor and not a good value at all. Would not stay here again.

This was our third time staying at this resort. Fast forward to our last day of vacation and the day of our time share spiel… And my entire family has the flu. We call them and offer to do the time share spiel via video chat so that we don’t get their staff sick. They weren’t open to that. They said the only way we could “get out of it” was to get a doctor’s note. We weren’t trying to get out of anything, or being dishonest, we even offered to do it virtually. So my husband spent two hours at the clinic to get a doctor’s note and a positive flu test. My entire family, including my small children, are sick, and all the Westin cares about is their bottom line. I’m frustrated because we offered a reasonable solution to the problem and they weren’t open to it. I completely understand that we agreed to the time share talk and therefore got a discount on our trip. That is why we offered to do it online to protect their staff. They also took away the $300 gift card that they gave us, which felt petty. Talked to some locals and I guess this hotel is known for their pushy sales pitch and bad customer service. We won’t be coming here again, and certainly won’t be investing in their time share.

We had an excellent stay for 9 nights here. Our room was very nice, clean and comfortable. We had questions as to where we would eat, so were pleasantly surprised how good the onsite restaurant was. They have theme nights so even though the menu was limited we ended up eating there most of the nights during our stay.

We had a ground floor room which was nice as we could just walk out to the quiet pool. However, the property is full of Nene geese thus you had to watch where you walked. Plus the geese enjoyed our patio and left their droppings on it a lot. However, the hotel had someone clean it up at least twice a day.

The Westin Princeville resort is a very beautiful resort with very good views and grounds. We rented a car to get back and forth to other ares of Kauai. Highly recommend a car rental.

One exception are the endangered geese that are allowed to roam freely on the grounds. Even the pools are not cordoned off to keep them for wandering in the pool area. The geese leave considerable amount of droppings in the pool area and swim on the pool to leave their droppings in the pool. They are allowed to roam freely without restrictions. Not a fan of walking all around endangered geese droppings.

This stay would have been disappointing at any cost but was totally unacceptable at the high cost we paid ($526/night base rate, well over $600 with fees & parking).

On checking in, we noticed a spot that looked like blood on the dust ruffle but decided to overlook it--throughout the stay, we noted more smears, including on the "do not disturb" door hanger; we left a note for housekeeping pointing this out and asked them to replace them, with a tip--they took the note and the tip and left the soiled doorhangers on the dresser. Worst of all, we found several spots of blood on the mattress pad the morning we left. We also noted grimy surfaces and dirty carpet elsewhere in the unit. Other items in the unit were broken/missing and requests to have them replaced were not filled promptly/at all. We did mention the blood to the front desk staff when we checked out and they were mildly apologetic but didn't seem especially surprised.

I hope the state of our room was something other guests are unlikely to experience, but there are several other things about this property I would not recommend. The towel card system is draconian and inconvenient, padded chairs around the pools + rainy weather on the north shore means it is hard to ever find a dry place to sit, pools are nice but very shallow, restaurant service is very slow. The bedding is not at all what I would expect from a Westin property--squishy mattress and pillows that are like sleeping on a flour sack full of balled socks. Walls are thin and we were woken up by a neighbor's TV before 6 a.m. $30/night for parking on top of these room rates is ridiculous, especially when parking near guest buildings is very limited.

The Hanalei area is gorgeous. To fully enjoy your time there, stay literally anywhere else.

So many favorite things about this place. The sunrises, the sunsets, the amazing pools, the perfect shower, the oh-so-considerate staff members... Oh, and the best open-air massage ever! Ask for Christina. My husband and I have enjoyed our time her immensely.