Extended Stay America Suites - Albuquerque - Rio Rancho

Hotels
Extended Stay America Suites
6.3 (474 reviews)
2608 The American Rd. NW , Rio Rancho , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good staff service
Great location
Cons:
Dirty facilities
Uncomfortable rooms
Misleading amenities

Categories

Cleanliness
4.44
The property was filthy. The room in general did not feel clean.
Service
8.41
Staff was good and helping. Awesome customer service.
Location
8.95
Great location.
Room Quality
5.4
One room didn’t have pillows and there was a broken dresser.
Amenities
5.43
Facilities were outdated. Amenities lacking.
Value for Money
5.39
Not worth the money. The standards are lacking.
Food and Beverage
5.44
Breakfast items were limited and poorly presented.
Overall Experience
6.91
Mixed experiences with several complaints affecting the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:05

Property Description

Fully Equipped Kitchens
Experience the convenience of having a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge for a comfortable extended stay.

Complimentary Amenities
Enjoy free WiFi, grab-and-go breakfast, onsite parking, and local phone calls, providing added value to your stay at Extended Stay America - Albuquerque.

Convenient Services
Benefit from 24-hour front desk assistance, laundry facilities, and upgraded bedding with extra pillows, ensuring a hassle-free and comfortable experience during your visit.

Book now to enjoy a seamless extended stay experience at Extended Stay America - Albuquerque - Rio Rancho!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Location

Guest Reviews

6.3
Based on 474 reviews
Cleanliness: 4.44
Service: 8.41
Location: 8.95
Room Quality: 5.4
Amenities: 5.43
Value for Money: 5.39
Food and Beverage: 5.44
Overall Experience: 6.91
P
Perry solo_traveller us
4
Don't bother booking here. No free breakfast as advertised and extremely bad attitude from staff.
Pros:

The room was nice enough.

Cons:

This hotel seems to be on the verge of going under.
There was supposed to be a free breakfast from 6am to 9am. I went downstairs at 7am and found no breakfast or even coffee. I asked the woman at the front desk where the breakfast was and was told "It's grab and go". I asked where and was told "It's right there" pointing to where the coffee should be. I said "There's nothing there". The woman said "IT'S GRAB AND GO!" I said "There's nothing to grab!". Again I was told "IT'S GRAB AND GO!". In other words F-You. I thought to myself "Grab what, packets of sugar? There's not even any coffee!". I immediately checked out vowing never to return. No wonder this place is on the verge of going under.
Booking.com needs to de-list this place.

2026-08-28 via Nuitee
A
Annie couple us
8
Awesome location. Close to all convenient stores and the mall.. 
Pros:

Renovation. Very nice room . Very clean

Cons:

No coffee makers, no dishes in the rooms. it’ll be more convenient if the dishes and all the kitchen accessories are in the room already.

2026-08-26 via Nuitee
R
Rhonda family_with_children us
9
Good facilities
Pros:

I would have like breakfast with eggs, sausage/bacon with toast.

2026-08-25 via Nuitee
J
Jeff solo_traveller us
1
2026-08-25 via Nuitee
A
Annie couple us
5
2026-08-22 via Nuitee
J
Julia solo_traveller us
9
All I wanted was a clean, comfy bed and a clean fully functioning bathroom in a safe environment, I received all.
Pros:

It was clean and accommodating.

Cons:

I have no complaints.

2026-08-21 via Nuitee
F
Frodgue solo_traveller us
8
2026-08-11 via Nuitee
P
Peter family_with_children us
1
Very Disappointing Stay – Poor Response to a Serious Cleanliness Issue
Pros:

Location to work location was the only good thing about this location.

Cons:

Apparently my long explanation is to long and i cant fit in everything.
I wish i had more room to say what i need to say.

2026-08-10 via Nuitee
S
Salvador solo_traveller us
9
Recomiendo este lugar excelente ubicación
Pros:

Muy cómodo

Cons:

Todo esta bien

2026-08-09 via Nuitee
R
Reyes couple us
8
2026-08-06 via Nuitee
E
Elizabeth couple us
1
Pros:

Location

Cons:

The room was dirty stained carpet and the night table has scratches and rings on it

2026-08-05 via Nuitee
L
Lourdes Adriana solo_traveller us
7
2026-08-05 via Nuitee
H
hector couple pt
6
Bare minimum affordable accommodation.
Pros:

Cheap. Room had a small kitchenette.

Cons:

Breakfast meager, service level from desk staff - useless. Internet went out on the 3rd floor, desk clerk answer was well no one else has complained. Gave me the 800 number for their IT support and had me spend an hour on the phone troubleshooting the access point on the 3rd floor, zero accountability. No amenities except a nice laundry room. Basic place. Not a hotel really as an apartment building with essentially no services. We were there a week and a half (checked in on a Monday) and were told the room would be cleaned once a week. The next Monday no cleaning. When we asked we were told that third floor rooms are only cleaned on Thursday. So we went from Monday to the following Thursday with no cleaning. They would exchange towels at the front dest on request though. It was cheap enough. Set your expectations accordingly and it can be OK.

2026-07-22 via Nuitee
H
hector couple pt
6
Acceptable. Decent value for money.
Pros:

room was fine. parking convenient.

Cons:

Useless staff. Wifi on the third floor went out - when I reported it to the front desk they said no one else had complained and they gave me the 800# to the IT help desk. I spent over an hour diagnosing the 3rd floor access point issue and fixed it. No thx to the hotel staff.

Our flight was late, I had prepaid the reservation but I called to say we might arrive after midnight. Hotel clerk informs me that 1. no check ins between 12:30 and 3am due to a night audit process. And worse, if we didn't get there by 12:30 the system would cancel our reservation. No choice. I needed to make a new reservation for the next day, got a charged for the night anyway. Awful service.

The included breakfast is pretty meager.

2026-07-18 via Nuitee
P
Paul couple us
4
2026-07-13 via Nuitee
M
Mark couple us
10
It was a great stay
Pros:

Location and the room amenities

Cons:

The breakfast

2026-07-08 via Nuitee
L
Leticia couple us
10
2026-07-08 via Nuitee
G
Gonzales family_with_children us
8
2026-07-01 via Nuitee
M
Melissa couple us
10
It was a nice property and everything was comfortable
Pros:

It’s clean and quiet

Cons:

Nothing

2026-06-28 via Nuitee
C
Cruz solo_traveller us
3
2026-06-25 via Nuitee