Hilton Garden Inn Ottawa Airport

Hotels
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Hilton Garden Inn
8.8 (1953 reviews)
2400 Alert Road , Ottawa , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Clean rooms
Convenient location
Cons:
Issues with initial room assignment
High food prices
Noise from doors shutting

Categories

Cleanliness
8.81
The hotel showed high standards of cleanliness with clean rooms and comfortable beds.
Service
9.18
The staff were attentive, helped resolve room issues promptly, and were generally friendly.
Location
9.12
Conveniently located near the airport with quick access to city attractions.
Room Quality
8.67
Rooms were generally clean and spacious but had some initial issues with room assignments.
Amenities
8.9
Facilities such as the pool were appreciated, though some amenities could improve.
Value for Money
8.36
Good value for the money spent, although some guests felt pricing wasn't fully justified.
Food and Beverage
8.31
Dining services were good, but food prices and quality were noted as areas to improve.
Overall Experience
9.08
Overall, a positive stay with comfort, cleanliness, and good service constituting the main highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:37

Property Description

Conveniently Located Near Ottawa MacDonald Cartier International Airport
This soundproofed hotel is the perfect choice for travelers seeking comfort and convenience just moments away from the airport.

Exceptional On-Site Amenities
Start your day right with breakfast at the Great North American Grill restaurant, take advantage of the 24-hour convenience store, and stay connected with free wireless internet. Relax in the indoor pool or work out in the modern fitness center.

Near Downtown and Popular Attractions
Explore the city with ease as this hotel is a short drive from downtown Ottawa, Parliament buildings, and the National Gallery of Canada. Corporate travelers will appreciate the proximity to Federal Express and First Air offices.

Experience a seamless stay at Hilton Garden Inn Ottawa Airport - Book now!

Important information:

Our hotel is currently undergoing renovations to enhance your future experience. We appreciate your understanding and patience during this time.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Cash is not accepted upon arrival. A valid credit card is required.

On-site parking is only available during your stay. Long-term parking after checkout is not possible.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 2 years old stay for CAD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 1953 reviews
Cleanliness: 8.81
Service: 9.18
Location: 9.12
Room Quality: 8.67
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.31
Overall Experience: 9.08
R
Ronnie • couple • ca
9
2026-03-28 • via Nuitee
S
Saad • family_with_children • ca
10
2026-03-28 • via Nuitee
J
Jenniffer • couple • ca
7
Cons:

The room was very large with little furniture so there was an echo. Every noise was amplified.

2026-03-25 • via Nuitee
S
Samir • family_with_children • ca
8
It was good experience
Pros:

Staff was very helpful and kind

Cons:

Pool water was not comfortable

2026-03-24 • via Nuitee
K
Kathleen • solo_traveller • ca
9
Pros:

Tout!! Cest mon 2e sejour à cet hotel.

Cons:

Les rénos...

2026-03-23 • via Nuitee
D
Delton • family_with_children • ca
9
2026-03-23 • via Nuitee
B
Betty-Anne • couple • ca
10
Wonderful staff and location .
Pros:

We arrived quite early in the morning from our flight and we were graciously checked into a room close by.

Cons:

A little more variety in the menus.

2026-03-23 • via Nuitee
L
Lise • solo_traveller • ca
9
Excellent
Pros:

Close to the airport. Even if they are doing renovations, the place was well maintained and cleaned. I arrived quite late, but the person at reception was quite courteous. Thank you for a great service!

Cons:

N/A

2026-03-23 • via Nuitee
S
Suzanne • solo_traveller • ca
9
Staff are always friendly and helpful.
2026-03-23 • via Nuitee
M
Miranda • family_with_children • ca
10
Absolutely will come back
Pros:

Easy to find location. The pool and hit tub area were well cared for. The room was incredibly comfortable and clean. The food from the restaurant was delicious.

Cons:

The renovations during our stay made the dining area very cold.

2026-03-23 • via Nuitee
K
Kathleen • family_with_children • ca
8
2026-03-23 • via Nuitee
P
Pauline Hermine • family_with_children • ca
8
Bel accueil, personnel chaleureux
Pros:

La propreté

Cons:

Le petit déjeuner était trop basique

2026-03-19 • via Nuitee
S
Sergio • family_with_children • ca
9
2026-03-19 • via Nuitee
Z
Zbib • couple • ca
1
Goodness horrible customer service ; i booked a day later than needed I got told that i can cancel it and they will refu
Pros:

Comfort

Cons:

The customer service and the windowless

2026-03-19 • via Nuitee
G
George • couple • ca
9
Enjoyable and predictable.
Pros:

The large room. Big window. The scent of lotions and soap. The quiet and dark room. The writing desk and light.
The shower and water pressure was really nice. The towels are plush and absorbent.

Cons:

Really can't think of anything.

2026-03-17 • via Nuitee
S
Sara • solo_traveller • kw
10
Great experience
Pros:

Had to stay there for 2 nights , no complains

Cons:

It was a bit difficult to get food or grocery deliveries in the area

2026-03-17 • via Nuitee
S
Sara • solo_traveller • kw
10
Recomended
Pros:

Clean , spacious , friendly staff , restaurant was good

Cons:

It was a bit difficult to get food or grocery deliveries in the area

2026-03-17 • via Nuitee
L
Lude • solo_traveller • us
9
Very relaxed and enjoyable.
Pros:

Very welcoming staff. My favorite part was that I did not need to worry about my ride to the airport, thanks to the hotel.

Cons:

Maybe remind the guest to bring down their breakfast voucher:).

2026-03-15 • via Nuitee
J
juanita • couple • ca
10
Cons:

Breakfast was awesome but every other meal was a disappointment

2026-03-15 • via Nuitee
G
Gabby • couple • ca
8
2026-03-15 • via Nuitee