Hilton Garden Inn Ottawa Airport

Hotels
Hilton Garden Inn
8.8 (1917 reviews)
2400 Alert Road , Ottawa , ca

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Clean rooms
Convenient location
Cons:
Issues with initial room assignment
High food prices
Noise from doors shutting

Categories

Cleanliness
8.81
The hotel showed high standards of cleanliness with clean rooms and comfortable beds.
Service
9.18
The staff were attentive, helped resolve room issues promptly, and were generally friendly.
Location
9.12
Conveniently located near the airport with quick access to city attractions.
Room Quality
8.67
Rooms were generally clean and spacious but had some initial issues with room assignments.
Amenities
8.9
Facilities such as the pool were appreciated, though some amenities could improve.
Value for Money
8.36
Good value for the money spent, although some guests felt pricing wasn't fully justified.
Food and Beverage
8.31
Dining services were good, but food prices and quality were noted as areas to improve.
Overall Experience
9.08
Overall, a positive stay with comfort, cleanliness, and good service constituting the main highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:37

Property Description

Conveniently Located Near Ottawa MacDonald Cartier International Airport
This soundproofed hotel is the perfect choice for travelers seeking comfort and convenience just moments away from the airport.

Exceptional On-Site Amenities
Start your day right with breakfast at the Great North American Grill restaurant, take advantage of the 24-hour convenience store, and stay connected with free wireless internet. Relax in the indoor pool or work out in the modern fitness center.

Near Downtown and Popular Attractions
Explore the city with ease as this hotel is a short drive from downtown Ottawa, Parliament buildings, and the National Gallery of Canada. Corporate travelers will appreciate the proximity to Federal Express and First Air offices.

Experience a seamless stay at Hilton Garden Inn Ottawa Airport - Book now!

Important information:

Our hotel is currently undergoing renovations to enhance your future experience. We appreciate your understanding and patience during this time.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Cash is not accepted upon arrival. A valid credit card is required.

On-site parking is only available during your stay. Long-term parking after checkout is not possible.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 2 years old stay for CAD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 1917 reviews
Cleanliness: 8.81
Service: 9.18
Location: 9.12
Room Quality: 8.67
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.31
Overall Experience: 9.08
K
Karla couple cr
8
Pros:

El lugar bien.

Cons:

Hubo una confusion porquw reservamos una habitación de 2 camas y al llegar a medianoche nos habian asignado de 1.
Teniamos el comprobante y lo solucionaron, pero a esa hora luego de un vuelo largo, fue una situación incomoda

2026-02-14 via Nuitee
H
Heather couple ca
8
2026-02-13 via Nuitee
K
Kari family_with_children ca
7
Was a nice hotel for the price, big room, lots of space! Pet fee was pricey!
Pros:

The room was great, nice and big and I found the king size bed and pillows to be quite comfortable.!! The big bottles of hand lotion, shampoo and conditioner were also a welcomed surprise. Coffee maker, mini fridge and microwave were a added bonus. I like that they are pet friendly! Staff at the front desk were friendly and helpful.

Cons:

Whomever cleaned the room last, did a very fast job, as there was still hair in our sink from what looked like a man had shaven, plus a few dirty spots in the tub. The entrance was very cold when we arrived, so we didn't eat from the restaurant as we didn't want to freeze and eat in our coats. Pet fee was a bit steep for not even being in the room 24hrs, that's the most I've ever paid, a lot of places are less than $50 or have no fee at all.

2026-02-13 via Nuitee
M
Margaret solo_traveller ca
1
never again
Pros:

it was fine.

Cons:

they did not send me my bill which is a royal pain inthe ass to sort out with you idiots. Really ticked off.

2026-02-13 via Nuitee
N
Nathalie couple ca
7
Correcte
Cons:

L’entrée était en réparation il fesait froid pour l’espace resto

2026-02-12 via Nuitee
T
Theresa couple ca
10
Pros:

We were able to have a late check out as our flight was delayed. That was helpful

2026-02-11 via Nuitee
B
Bob couple us
5
I’ll be back regardless…
Pros:

Nice, spacious rooms and good location.

Cons:

It would have been good to know that it was under remodel construction in advance- perhaps with the price reflecting that the lobby was cold and noisy and the regular dining room was closed.

2026-02-11 via Nuitee
K
Kevin couple ca
8
2026-02-11 via Nuitee
C
Candice solo_traveller us
7
Cons:

Some noise, not sure where it was coming from, maybe from the pipes

2026-02-11 via Nuitee
C
CEDRIC couple ca
10
Pros:

Tout

2026-02-10 via Nuitee
B
Bonnie couple ca
10
2026-02-10 via Nuitee
D
Debra solo_traveller ca
10
Highly Recommendes
Pros:

So so quiet where I was on the 7th floor. Needed the sleep so appreciated that.

Cons:

Had a very early flight so having to leave before breakfast. Lol

2026-02-09 via Nuitee
M
Manon couple ca
10
2026-02-09 via Nuitee
M
Manon couple ca
10
Pros:

The staff were excellent and very friendly! Everything we needed, they had and we're happy to help out in a quick manner

Cons:

That the bar had no music, they were only item till 11pm and no jockey game on the TV. They only had 1 channel!!!! Very boring atmosphere and very expensive. Thought it would be fun going down to the bar and having a drink but it wasn't! Very disappointment. But the food was good

2026-02-09 via Nuitee
H
Hélène couple ca
10
2026-01-31 via Nuitee
S
Stephanie family_with_children ca
7
J’y retournerai
Pros:

Très grande chambre, propre malgré que l’établissement soit en rénovation. Près du EY center.

Cons:

Il n’y avait pas de bouilloire, seulement une machine à café. Le personnel ne parlait pas français, malgré qu’il était mentionné que oui. Les lits étaient mou.

2026-01-26 via Nuitee
K
Keith family_with_children ca
8
2026-01-25 via Nuitee
C
Colette couple ca
8
Confortable et très bien pour une nuit
Cons:

Présentement en rénovation

2026-01-23 via Nuitee
C
Connor solo_traveller ca
9
2026-01-22 via Nuitee
M
Maguy solo_traveller be
9
2026-01-22 via Nuitee