Hilton Garden Inn Ottawa Airport

Hotels
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Hilton Garden Inn
8.8 (2040 reviews)
2400 Alert Road , Ottawa , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Clean rooms
Convenient location
Cons:
Issues with initial room assignment
High food prices
Noise from doors shutting

Categories

Cleanliness
8.81
The hotel showed high standards of cleanliness with clean rooms and comfortable beds.
Service
9.18
The staff were attentive, helped resolve room issues promptly, and were generally friendly.
Location
9.12
Conveniently located near the airport with quick access to city attractions.
Room Quality
8.67
Rooms were generally clean and spacious but had some initial issues with room assignments.
Amenities
8.9
Facilities such as the pool were appreciated, though some amenities could improve.
Value for Money
8.36
Good value for the money spent, although some guests felt pricing wasn't fully justified.
Food and Beverage
8.31
Dining services were good, but food prices and quality were noted as areas to improve.
Overall Experience
9.08
Overall, a positive stay with comfort, cleanliness, and good service constituting the main highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:37

Property Description

Conveniently Located Near Ottawa MacDonald Cartier International Airport
This soundproofed hotel is the perfect choice for travelers seeking comfort and convenience just moments away from the airport.

Exceptional On-Site Amenities
Start your day right with breakfast at the Great North American Grill restaurant, take advantage of the 24-hour convenience store, and stay connected with free wireless internet. Relax in the indoor pool or work out in the modern fitness center.

Near Downtown and Popular Attractions
Explore the city with ease as this hotel is a short drive from downtown Ottawa, Parliament buildings, and the National Gallery of Canada. Corporate travelers will appreciate the proximity to Federal Express and First Air offices.

Experience a seamless stay at Hilton Garden Inn Ottawa Airport - Book now!

Important information:

Our hotel is currently undergoing renovations to enhance your future experience. We appreciate your understanding and patience during this time.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Cash is not accepted upon arrival. A valid credit card is required.

On-site parking is only available during your stay. Long-term parking after checkout is not possible.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 2 years old stay for CAD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 2040 reviews
Cleanliness: 8.81
Service: 9.18
Location: 9.12
Room Quality: 8.67
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.31
Overall Experience: 9.08
M
Marie-andree • solo_traveller • ca
10
2026-05-30 • via Nuitee
W
Wendy • couple • gb
9
2026-05-28 • via Nuitee
M
Martin • extended_group • gb
9
If using the Airport this is a great place to stay before or after.
Pros:

A little out of the way but excellent if you are using the Airport. New hotel with a well appointed spacious room. We didn't have an evening meal but the restauraunt looked very popular.

2026-05-26 • via Nuitee
M
Marcel • solo_traveller • ca
5
Poor value
Pros:

Location

Cons:

Way too expensive. Rooms were too large

2026-05-25 • via Nuitee
R
Ripley • solo_traveller • gb
9
Pros:

Convenient for airport. Massive room. Restaurant ok. Airport shuttle v useful

Cons:

Inconvenient to reach by public transport since they won’t allow access to airport shuttle unless you arrive by air!

2026-05-23 • via Nuitee
J
Jefferson • couple • ca
8
2026-05-22 • via Nuitee
W
Wendy • couple • ca
8
Conveniently located close to the airport and quiet
Pros:

The location
The restaurant staff
Comfortable bed

Cons:

Need more regularly coffee in the room

2026-05-22 • via Nuitee
O
Oksana • family_with_children • ca
10
2026-05-19 • via Nuitee
G
Gayle • couple • ca
10
Comfy and cozy spacious rooms.
Pros:

Convenience and close by the EY for the Hyrox Competition

Rooms were huge

Cons:

No Outside Seating Areas

2026-05-19 • via Nuitee
D
Devon • couple • ca
6
2026-05-18 • via Nuitee
T
Tracy • couple • ca
5
Clean hotel. Close to Venue. Not close to anything else. Not accommodating. Don’t get the room behind the elevator!
Pros:

The location to the Hyrox venue was perfect. Five minute walk. The room was clean. The pool area was clean

Cons:

We were out in a room behind the elevator. The elevator went up and down constantly. I could hear it as it travelled then two clinks each time as the doors opened and closed. The hotel was full and therefor the happened all through the night and in the morning. To be fair, when the hotel texted to ask how my stay was, that’s the first I told them. It was two days in out of four- I had not slept, they offered to try and find another room. I said it was fine- we were unpacked and out of the room all day. They said the place was full and that’s why this room would be used and I had said warning me would have been nice. I booked the room in January for a May stay. For four nights it was $1300.00 and we checked in at 7pm ish. I’m pretty sure other option could have been available at that time. Also took Uber from airport when arrived at check in was told there was a free shuttle and should have been told. To be fair again, I had not searched this option ahead, but $23 Uber for 2K ride from airport was irritating. Barely slept. Asked at 4am morning if checkout if could have late checkout bc flight wast til 7pm. Told ‘no because of the number of checkouts today housekeeping was too busy’ that would mean they had lots of room to clean and could do mine later- no? But no.

2026-05-17 • via Nuitee
M
Mateo • solo_traveller • ca
8
Good accommodation for our vacation
Pros:

The location

Cons:

Water pressure in the shower

2026-05-16 • via Nuitee
K
Kendra • extended_group • ca
1
Garbage service
Pros:

Nothing

Cons:

Booked through booking.com and the hotel would change the reservation date or let me transfer the name to someone else after they said they would.

2026-05-16 • via Nuitee
K
Kirk • couple • ca
10
2026-05-14 • via Nuitee
G
Genevieve • family_with_children • ca
9
Pros:

Le confort, la courtoisie du personnel, le buffet déjeuner, la proximité du EY center

Cons:

La chasse aux bornes de recharge
Seulement 2 cest clairement insuffisant en 2026

2026-05-14 • via Nuitee
C
Church • solo_traveller • ca
9
Pros:

Room was large, clean and had good amenities and good location.

Cons:

Pool was a little small, restaurant was a little expensive.

2026-05-12 • via Nuitee
K
Kimberley • solo_traveller • ca
6
Not great
Pros:

the room was nice and big

Cons:

when I orginally booked and said I'd arrive at 1am (I booked for the "night before') a staff member emailed me saying they may not have a room for me and I had to basically arrive and see....so I had to call the hotel to straighten it out. I think the staff member misread the 24 hour clock as me requesting a 1pm check in..... My room was good overall, though the bed was not that comfortable and the shower was not draining. Not a great experience for $250.

2026-05-12 • via Nuitee
S
Sarah • couple • ca
10
Very clean rooms, great location and good parking. Restaurant is nice and staff is very friendly.
Pros:

Location, parking and rooms are clean and spacious

Cons:

There was nothing I didn’t like

2026-05-12 • via Nuitee
S
Suzanne • family_with_children • ca
9
2026-05-11 • via Nuitee
M
melodie • solo_traveller • ca
10
2026-05-11 • via Nuitee