Hampton Inn Coldwater

Hotels
•
Hampton Inn
9 (256 reviews)
391 North Willowbrook Road , Coldwater , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (front desk assistance, extras provided)
Great breakfast
Comfortable rooms with good air conditioning
Convenient location for local events
Cons:
Serious cleanliness issues reported (mold smell, stains, including blood)
WiFi outage reported
Broken elevator / maintenance problems
At least one room had TV not working
Staff perceived as dismissive regarding guest injury

Categories

Cleanliness
6
Multiple reviews report serious cleanliness problems (mold smell, visible stains including blood on linens, overall dirty room), though some guests described rooms as clean and comfortable — overall cleanliness is below expected standards.
Service
10
Staff repeatedly described as friendly and helpful (front desk assisted with reservations, provided cold water and snacks, praised for helpfulness during stays). One report of staff being dismissive after a guest injury is noted but outweighed by multiple positive service comments.
Location
10
Location noted as good/convenient for local events (e.g., Tibbits Opera House, race weekend); reviewers mention staying in this area and choosing this hotel for its location.
Room Quality
8
Many guests found rooms comfortable with working air conditioning; however some reports of dirty rooms, TV not working, and maintenance issues reduce the score.
Amenities
9
Breakfast praised and pool available though some guests did not use it; notable negatives include a broken elevator and WiFi outage reported by one guest.
Value for Money
9
Guests were willing to pay a bit more for the better, cleaner-feeling property and good breakfast; some dissatisfaction reported with booking/refund issues and a guest requesting compensation after an injury.
Food and Beverage
10
Breakfast repeatedly described as great; no significant negative comments about food and beverage.
Overall Experience
10
Many guests described a wonderful, relaxing stay and plan to return; however, several serious negatives (cleanliness, maintenance, a dismissed injury) are noted — overall sentiment leans very positive for most stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:03

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Unwind in our indoor pool and enjoy entertainment on 32-inch flat-screen TVs with HBO. Stay connected with complimentary Wi-Fi in every room.

Convenient Facilities: Start your day with a delicious breakfast and take advantage of our gym, business center, and meeting rooms. Travel essentials like refrigerators, microwaves, and coffee makers are included in each room.

Explore Nearby Attractions: Located near popular landmarks such as Tibbits Opera House and Capri Drive-In Theater, our hotel is the perfect base for your Michigan adventure.

Ready to experience the perfect blend of relaxation and excitement? Book your stay at Hampton Inn Coldwater now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Location

Guest Reviews

9
Based on 256 reviews
Cleanliness: 6
Service: 10
Location: 10
Room Quality: 8
Amenities: 9
Value for Money: 9
Food and Beverage: 10
Overall Experience: 10
S
Sondra • solo_traveller • us
10
2026-08-04 • via Nuitee
L
Leuthard • couple • us
4
2026-08-03 • via Nuitee
B
Brenton • solo_traveller • us
7
2026-07-23 • via Nuitee
S
Sharon • solo_traveller • us
10
Wonderful, relaxing stay
Pros:

I was so happy from the moment that I walked into the lobby! Our car air conditioning decided to quit just before leaving for the hotel so we drove for 2 hours with no a/c and the weather was the typical Michigan muggy 90's weather. So walking into the lobby and our room was heaven. I had booked a few weeks previous to our stay and made a mistake on the date. Luckily, the front desk clerk was able to cancel the other reservation with no penalty. We came to the area a month previously and stayed at a different establishment. We couldn't travel the day that I had booked for that time and they wouldn't give us a refund. So I wouldn't use the same app again. The previous establishment in the area was horrible. When we walked into the lobby it didn't feel like they had air conditioning on in June with weather temperatures in the high 80's. The elevator was non existent and we were on the 2nd floor. I was happy to pay a bit more for much better, cleaner, already turned on air conditioning in our room at the Hampton Inn. The breakfast was great. I really wanted to use the pool but we just ran out of time. Thank you for an enjoyable, relaxing stay! The front desk staff was also wonderful as well. While checking in one of the ladies got us two bottles of cold water and a bag of pretzels for my significant other to enjoy after his drive. The next morning I asked if we could check out a bit later than the required time because we were going to see a children's performance at Tibbits Opera House, as my daughter had designed the costumes for it. That's why we have been in town in Jun and July is to support the summer theater and my children who works summer stock for the past two summers. After staying at a few of the hotels in the area I think that we will be continuing to stay at this hotel. I wasn't happy at all with the other places.

Cons:

Only that I didn't have enough time to use the pool.

2026-07-18 • via Nuitee
S
Shelley • solo_traveller • us
8
2026-07-01 • via Nuitee
D
Deanna • solo_traveller • us
2
Don't stay here
Pros:

Front desk person was nice

Cons:

Extreme mold smell, dirty room and tv did not work. Have pictures of problems

2026-06-21 • via Nuitee
S
S3143HWrobertc • Friends getaway
10
Michigan Race Weekend 2026
Pros:

A clean comfortable stay! Great breakfast!

2026-06-07 • via Tripadvisor
M
Mary • solo_traveller • us
3
It was full of disappointments.
Pros:

The staff were very friendly and the location was good.

Cons:

The WiFi was out the entire trip. The elevator was broken.

2026-05-21 • via Nuitee
R
RONALD • solo_traveller • us
8
2026-05-15 • via Nuitee
X
Xavier • solo_traveller • us
10
The staff was the best part so helpful in getting me what I needed so grateful for them.
2026-05-05 • via Nuitee
G
gabriellalJ5840GP • Family
4
Very dirty
Pros:

Horrific cleanliness, multiple blood stains on beds and towels; along with what appeared to be snot. Only reason this place gets 2 stars is because of the wonderful staff. They’re super nice and helpful. Breakfast was good too.

2026-05-02 • via Tripadvisor
T
Tina • couple • us
9
2026-04-27 • via Nuitee
A
April • solo_traveller • us
2
I believe I should be able to get a feee night or even a discount.
Cons:

I got injured the first night there. We told the staff about it but she acted like it was no big deal. Couldn’t enjoy the stay after that.

2026-04-18 • via Nuitee
L
Lionell • couple • us
9
2026-04-02 • via Nuitee
J
Jennifer • solo_traveller • us
8
2026-03-27 • via Nuitee
D
Demi • extended_group • us
10
2026-03-26 • via Nuitee
M
Michael • solo_traveller • us
7
2026-02-12 • via Nuitee
C
Christina • family_with_children • us
6
I wish for the time it took to bring our kids here to swim and have fun, I wish they got to.
Pros:

The cleanliness was the best part and the people.

Cons:

The beds and sofa bed were extremely uncomfortable, pool was dirty like green tint to it.

2026-02-08 • via Nuitee
R
Rachel • couple • us
8
Clean. Breakfast was lacking. They need to have more staff.
Pros:

Very Clean

Cons:

The breakfast was a disappointment. Uncooked potatoes both mornings. The 2nd morning: there wasn't coffee or bacon.

There didn't seem to be enough staff at check in or in the breakfast area.

When we did present feedback to the manager about the lack of coffee & bacon (for the 40 minutes we were downstairs for breakfast), she immediately started invalidating our experience.

2026-01-20 • via Nuitee
• solo_traveller • us
2
Please provide a refund.
Pros:

My error was an honest one. I reserved for a Monday rather than a Tuesday. The hotel didn't appear to be busy when I finally did arrive on Tuesday. I doubt this error on my part really caused your organization a loss of an additional potential stay by another customer.

The hotel is refusing to refund the reservation because I was a "no show".

Times are tough. I can understand a company's desire to gain an easy $200.

The purpose of my visit on December 8th was to kick off a project with my employer that will require regular bi-weekly stays in Coldwater over the next six to nine months.

Given the circumstances, I cannot and will not choose to stay with the Hampton Inn on these visits.

Please provide a refund.

Cons:

My error was an honest one. I reserved for a Monday rather than a Tuesday. The hotel didn't appear to be busy when I finally did arrive on Tuesday. I doubt this error on my part really caused your organization a loss of an additional potential stay by another customer.

The hotel is refusing to refund the reservation because I was a "no show".

Times are tough. I can understand a company's desire to gain an easy $200.

The purpose of my visit on December 8th was to kick off a project with my employer that will require regular bi-weekly stays in Coldwater over the next six to nine months.

Given the circumstances, I cannot and will not choose to stay with the Hampton Inn on these visits.

Please provide a refund.

2026-01-20 • via Nuitee